Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

Provide training, mentoring and propose team improvements. Ensure timely completion of trials, demos, training and ATP/commissioning Build relationships and provide product feedback. Cross-functional collaboration Support pilots and manage inventory

Must have Min 1+yrs Exp as Quality Analyst from International Technical Support Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Sales Drive overall volume market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity Adequacy Team Handling for respective states Provide timely insights to Marketing Sales Planning Service CX Drive service revenue for state Manage end to end customer centricity, and service satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioral Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience Auto product, Business Management, dealer team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA

Sales Drive overall volume market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity Adequacy Team Handling for respective states Provide timely insights to Marketing Sales Planning Service CX Drive service revenue for state Manage end to end customer centricity, and service satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioral Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience Auto product, Business Management, dealer team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA

Sales Drive overall volume market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity Adequacy Team Handling for respective states Provide timely insights to Marketing Sales Planning Service CX Drive service revenue for state Manage end to end customer centricity, and service satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioral Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience Auto product, Business Management, dealer team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA

Sales Drive overall volume market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity Adequacy Team Handling for respective states Provide timely insights to Marketing Sales Planning Service CX Drive service revenue for state Manage end to end customer centricity, and service satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioral Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience Auto product, Business Management, dealer team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA General Requirements

Sales Drive overall volume market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity Adequacy Team Handling for respective states Provide timely insights to Marketing Sales Planning Service CX Drive service revenue for state Manage end to end customer centricity, and service satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioral Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience Auto product, Business Management, dealer team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA

You will ensure that inspections are carried out according to specifications and will be responsible for reviewing the technical and formal aspects of the documentation. If any discrepancies arise, you will clearly detail and communicate these issues, collaborating with a cross-departmental team to resolve necessary corrective actions. You will work as part of a distributed team, engaging with colleagues across various regions! How you'll Make an Impact Take charge of preparing, executing, and following up on dimensional inspections for both raw and finished cast components. Perform manual dimensional inspections at supplier sites for components used in power generation equipment, such gas, steam turbines and generators. Lead supplier qualification and development initiatives, actively contributing to the improvement of supplier quality and the quality of purchased parts. Implement preventive measures at suppliers to proactively address and mitigate potential quality issues. Collaborate optimally with a team and internal collaborators to drive quality improvements. Conduct internal reviews of technical drawings to ensure compliance and accuracy. What You Bring You have 8+ years of relevant professional experience in dimensional inspection. You hold a technical background in mechanical engineering, manufacturing technology, or metalworking, with experience in quality assurance and measurement techniques. You bring strong collaboration and communication skills, a proactive approach, and flexibility. You are familiar with advanced measurement methods, including 3D captured and evaluated measurement data (modelling experience is a plus). You are proficient in MS Office applications and SAP, and fluent in English. You are willing to travel nationally, internationally, and intercontinentally as needed. You have knowledge of quality methodologies such as 5 Whys, FMEA, 8D, and RCA (advantageous). Experience or certifications in NDT (VT, PT, or MT) are preferred. Rewards/Benefits Employees are eligible for Remote Working arrangements up to 2 days per week. All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy as a part of CTC, tax saving measure Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowe'red to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

Weighbridge Management: - All Weighbridge of the project/plant management need to be taken care along with team members. -Domestic dispatches Coordination with multiple agencies (8 -10 agencies) and stake holders for accurate, timely safe and intact delivery with ZERO HARM +90 % dispatches against daily / periodic with no left over of direct customer orders - Export / Imports planning for timely lifting / hand over of containers in coordination with CHA, FF, transporters, Railways and internal stake holders. Key challenges are prevent demurrage / detentions / delay in supply to avoid impact on plant operations (imports) and satisfaction to end customer (export) y making timely supply/ meet vessel cut-off. - Explore operation efficiency in Rail / CHA / Shipping line / port authorities or concerns for movement of goods. - WIP (15-20 K tons/Annum) WIP dispatches majorly export required internal coordination, ensure timely dispatch to customers with proper compliances PMR dispatches including gold Silver, PGM and other WIP products (HAZ category) in domestic and exports. Key challenges are handing and stuffing in containers with close coordination with marketing, environment and production team Cost Detention, demurrage monitoring, preventive steps for minimum additional expenses during bulk imports / export Financial controls / ERM / BCP - Advance payment coordination, timely clearance of Cargo from port / rail sites, account Reconciliations with agencies / railways/CONCOR/cha/Freight forwarder/Shipping lines. Managing operations at multiple locations / all directions parallel with team size on 15 people + contracted staffs Customer complaint addressal Review and respond / prepare CAPA for all complaints lodge in CRM portal. Each complaint required detailed analysis and CAPA to avoid repetition. This leads increase in customer satisfaction, impact on NPS score Vendor evaluation / Addressal of issues / concerns / making strategy for process improment and cost control with quality Contract negotiations and finalisation Transportation, CHA and other services for all copper cluster units (Dahej / Asoj / Bhiwadi / Job worker) Forklift contract Bulk products (documentations only through contracted staff) inbound operations including planning, execution Coordination with stake holders marketing / PPC / production/ security etc TAT / OTIF / SOP / ISO other compliances Focus on continuous improvement projects having direct impact on operations efficiency and cash like infrastructure development, maintenance, consumables monitoring System process improvement and analysis Copper truck tracking monitoring, report, analysis, actionable points based on reports to improve gaps. Vendor performance review and action plans, Customer complaints analysis, tracking of trend, RCA, CAPA, Daily dispatch report analysis, cost analysis, issue / gap analysis, Operational challenges like loading in various seasons, infrastructure challenges, problem remedies, maintenance, Safety Member of task force (Road safety/ IMTS), Conduct audits for task force, dept, FCA, FC Spoc for compliance adherence. Compliances for hired services, vehicles, all vendors for wages, attendance validations, OT related issues for all hired / engaged vendors Implementation and continual improvement on SOP and ISO adherences, work through e-permits, MOCs and follow ups of other compliances Equipment Hiring Forklift hiring for plant Long term and resolution of issues, responses to short / mid term hiring needs. Vendor Management system - Monitoring of performances through system, review and feedbacks for improvements , timely bills clearances as per WO and raising approvals for deviations. Proactiveness to avoid costs other than planned. Route surveys for transit safety review and costings, depot customer visits PB monitor and project for future Qualifications: Bachelor Of Engineering,Bachelor of Materials Engg. Report to: Assistant Manager

Excellent domain expertise and process knowledge about RCM for Hospital facility/Physician. Understanding of Facility hospital verses Physician coding with indepth knowledge of the specialties - EM-IP/OP. Knowledge of EM - IP/OP, APC for optimizing the reimbursement and element of UHDDS and guidelines, Level of service determination with emphasis on Physical Examination Medical Decision Making in Documentation guidelines, hospital EM coding - initial/subsequent visit Good knowledge of Human Anatomy, Physiology, Pathophysiology, Pharmacology, Diagnostic Studies, Conservative and Surgical Treatments. Understanding of Operative Reports and other report types with documentation requirements. Aware of consequences of risky practices like up-coding and down-coding, Fraud and abuse, inflated documentation, HIPAA and CLIA rules mandating claim transmission. Responsibilities Will be responsible for supervising and managing a team of 100+ QAs Create an inspiring team environment with an open communication culture Design QA capacity planning as per project requirement Delegate tasks and set deadlines Manage Quality of OP (ED/EM/SDS/ANC/OBV), ProFee Surgery EM, and IP DRG projects Quality control as per client SLA Ensure effective implementation of organization s Quality Management System Monitor team performance and report on metrics Performing random audit of auditor Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers Discover training needs and provide coaching to QAs Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and business improvement ideas Suggest and organize team building activities Identify improvement opportunities and initiate action plans for improvement

This role reports into the Head of Product Integrity Europe function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy s sustainable future. How you'll Make an Impact Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (eg compressor performance) issues. Prepare comprehensive RCA reports and management briefings to achieve the required transparency and Lessons learned for our organization. Perform the fact-finding on customer sites, analyze remote diagnostic as we'll as evaluate operational issues on-site and initiate necessary corrective and preventive actions. Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint. Work closely with other technical experts in the other Product Integrity regions. Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) What You Bring bachelors degree in related field of mechanical engineering, electrical engineering, aerospace engineering, or equivalent 10+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Experience in leading RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent. Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel. Proven experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc Proven track record of being able to resolve technical work across a large organization to develop solutions for technical customer issues. Ability to willingness to travel internationally to share experience gained in the Oil Gas, Petrochemical Industry. Ability to work and communicate directly with the customer in a high-pressure environment Rewards Career growth and development opportunities Supportive work culture Company paid Health and we'llness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave

Excellent domain expertise and process knowledge about RCM for Hospital facility/Physician. Understanding of Facility hospital verses Physician coding with indepth knowledge of the specialties - EM-IP/OP. Knowledge of EM - IP/OP, APC for optimizing the reimbursement and element of UHDDS and guidelines, Level of service determination with emphasis on Physical Examination Medical Decision Making in Documentation guidelines, hospital EM coding - initial/subsequent visit Good knowledge of Human Anatomy, Physiology, Pathophysiology, Pharmacology, Diagnostic Studies, Conservative and Surgical Treatments. Understanding of Operative Reports and other report types with documentation requirements. Aware of consequences of risky practices like up-coding and down-coding, Fraud and abuse, inflated documentation, HIPAA and CLIA rules mandating claim transmission. Responsibilities Will be responsible for supervising and managing a team of 100+ QAs Create an inspiring team environment with an open communication culture Design QA capacity planning as per project requirement Delegate tasks and set deadlines Manage Quality of OP (ED/EM/SDS/ANC/OBV), ProFee Surgery EM, and IP DRG projects Quality control as per client SLA Ensure effective implementation of organization s Quality Management System Monitor team performance and report on metrics Performing random audit of auditor Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers Discover training needs and provide coaching to QAs Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and business improvement ideas Suggest and organize team building activities Identify improvement opportunities and initiate action plans for improvement

As a Supplier Quality Engineer at Siemens Energy, you will be an integral part of our mission to ensure fulfillment of requirements to our suppliers. Supporting our multi-functional commodity and operational procurement teams by conducting qualifications, audits assessments and developing our global suppliers is integral part of your daily contribution to implement the supply strategy. You will be working and close networking with multi-cultural environment with different departments locally and globally. SQE is addressing nonconformance with conducting containment, RCA, and implementing preventative measures risk mitigation measures. How you'll Make an Impact Supplier Qualification: Support a multi-functional team by assessing supplier capabilities, auditing supplier quality management system processes, etc Perform source / virtual / desk inspection of suppliers of components, systems and of responsibility. Coordinate nonconformance processing at the supplier and ensure appropriate actions are taken to prevent recurrence. Monitor supplier Key Performance Indicators and adjust quality, inspection, and development planning activities accordingly. Facilitate recurring supplier qualification development status meetings. Ensure qualifications are on track and potentials risks are identified. Work with various Supplier Quality Development tools and databases. Ensure data quality and transparency. What You Bring Bachelor or masters degree in electrical engineering, or a similar field. Equivalent combination of education, training, and experience will be considered. Technical experience with industrial process technology in energy generation Knowledge in electrical components such as Switchgear, E-house, Transformer, PCC, GCB, IPB, Motor, EDG, Cubicle, Inverter, Converter, Cable, Conductor, or etc Familiarity with root cause analysis and other quality risk management methodologies 7+ years experience in the technical field and/or working in Supply Chain Preferably experience as Auditor in acc. to ISO9001 and / or VDA6.3, or as nominated IMS supplier auditor (ISO9001, ISO14001, ISO45001). Project Management Experience preferred Willingness to travel including oversea~50% Rewards/Benefits Employees are eligible for Remote Working arrangements up to 2 days per week. All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy as a part of CTC, tax saving measure Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowe'red to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis

As a Supplier Quality Engineer, you will conduct supplier qualifications and development for Machined Parts. Focus on Gas Turbine Core Engine parts with high technical and quality level. You will be working and networking in a multi-cultural environment with different departments locally and globally. How you'll Make an Impact Supplier qualification with a multi-functional team, including assessment of capabilities and risk of suppliers. Primary focus on supplier of Gas Turbine Machined Parts, Cold Blades Vanes and Fasteners. Lead multi-functional teams to perform Product and Process Qualifications (PPQ) according to applicable process descriptions and standards. Support the suppliers to follow Siemens Energy Quality Management Process and usage of related tools. Monitoring of supplier quality performance. Planning and execution of regular supplier audits Initiate and implement supplier quality improvement programs, quality root cause analysis and implementation of appropriate risk mitigation measurements at the supplier. Track implementation and effectiveness of measures. Monitoring of corrective and preventive actions of the suppliers Early supplier involvement supporting the global supplier quality team in the product development process. Proactive collaboration with a distributed team and internal customers What You Bring bachelors degree or equivalent experience or equivalent in an engineering/technical field, masters degree preferred. Experience in production methods of machined parts, cold blades vanes and/or fasteners. At least 10+ years of relevant professional experience in quality management, engineering, manufacturing, or purchasing and experience in the qualification of suppliers. Profound knowledge in the application of quality methods such as 5 Why, FMEA, 8D, RCA Knowledge of ISO ASME Standards Proficient usage of MS Office applications as we'll as SAP Materials Management and Quality Management Rewards/Benefits Employees are eligible for Remote Working arrangements up to 2 days per week. All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy as a part of CTC, tax saving measure Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowe'red to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others developmental activities; assisting Project Manager in day to day project execution. Outcomes: Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts Optimises efficiency cost and quality. Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set FAST goals for self\/team; provide feedback to FAST goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule \/ timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues Percent of voluntary attrition On time completion of mandatory compliance trainings Outputs Expected: Code: Code as per the design Define coding standards templates and checklists Review code for team and peers Documentation: Create\/review templates checklists guidelines standards for design\/process\/development Create\/review deliverable documents. Design documentation requirements test cases and results Configure: Define and govern configuration management plan Ensure compliance from the team Test: Review\/Create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Job Description EWM Experience is must and must have worked in Support project in EWM and certification is good to have and added advantage EWM Consultant to Resolve Incidents ,Perform RCA , Update Incidents ,Work on CR , UNIT testing , FS creation , Testing coordination with business , Knowledge on SOLMAN , TR movement . Mandatory skill SAP EWM

LocationGurgaon DepartmentRegulatory Reporting / Client Services Job Summary:- We are seeking a highly skilled and motivated Regulatory Reporting Solutions Specialist to manage and address regulatory inquiries, support daily reporting challenges, and aid in the resolution of technical issues across various global markets.- The ideal candidate will possess strong analytical and problem-solving skills, a deep understanding of capital markets, and expertise in regulatory compliance. Key Responsibilities: Regulatory Navigation:Must Have:- Understand Regulatory Reporting basics.- Worked on recent rewrites - ASIC, EMIR, FCA.- Investigate NACKs and navigate to RCA and how to resolve it. Good to have:- Manage DTCC submission activities including Trade state and valuation reports.- Navigate various regulations including EMIR, ASIC, MAS, CFTC across multiple asset classesFX, IR, Commodity, Equity, Credit, Collateral, Valuation. Issue Resolution:- Proficient in Exception management.- Identify under-reporting, over-reporting, incorrect reporting, and match differences.- Reconcile data between DTCC position reports and system extracts to identify position and intraday breaks.- Ensure that Real-Time RT and Confirmations are reported to DTCC within stipulated timeframes.- Coordinate with internal technical teams and FO/BO/MO for data verification.- Continuous Improvement and Collaboration:. Good to Have:- Identify potential product defects, providing detailed feedback for improvement.- Collaborate with business users on service requests, investigating business logic and application behavior. Technical Proficiency:Good to Have:- Utilize scripting/programming languages (Shell, Python, SQL, PowerShell) for automation and troubleshooting.- Troubleshoot using various data formats (Excel, JSON, XML, FPML) against mapping sheets and technical specifications.

Role & responsibilities Handle Min 10+ Suppliers, Supplier Qualification & Onboarding, 7QC. Incoming Material Quality Control Advanced Product Quality Planning, Corrective Analysis Lead root cause analysis (RCA) and corrective/preventive action (CAPA) processes for supplier-related issues. FMEA to identify and eliminate recurring problems. Good in handling instruments like Micrometers, Vernier & Gauges Preferred candidate profile Male Candidates - (Contract Role)

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

Lead for machinery, utilities, and automation systems PM, PdM, and TPM Drive OEE, MTTR, MTBF RCA and lean tools (5S, Kaizen, Jidoka) Manage maintenance team and vendors ISO/IATF compliance & safety standards Collaborate production & quality teams

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end. Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 3-5 Years.

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tech stack. Assist in onboarding new clients, ensuring seamless integration of the Prime Platform. Support and troubleshoot Unix/Linux-based environments, delivering prompt and effective solutions for clients. Utilize knowledge of Market Data, Reference Data and Other functional details to resolve issues related to specific business function. Maintain a strong understanding of support processes, adapting swiftly to changing circumstances and providing solutions in real-time. Collaborate with global teams to provide consistent support across various regions, ensuring timely resolutions to escalated issues. Streamline support processes by automating common tasks using scripting languages, improving response times and efficiency. Proactively identify performance issues and implemented solutions, reducing system downtime by 15%. Provide in-depth technical training and documentation to junior team members, improving team performance and support coverage. Qualifications: Education : Bachelors degree in computer science, Information Systems, or a related field. Experience : 7+ years of experience in Unix/Linux/Windows based environments, Scripting languages and SQL. Proven experience in automating common tasks using scripting languages. Soft Skills : Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and work under tight deadlines. Certifications : Any relevant certification is a plus.

Job Accountabilities -: Ensure implementation of operational discipline and HSEF procedures on the plant floor Coordinate PSM initiatives at the plants (MSDS, P&ID updating, MOC tracking, Up to date documentation) Coordinate workplace safety at the plant level. Support the plant manager in ensuring compliance and improvements to norms and standard To ensure 100% compliance in OMPRO. Prepare /Review MIS (Variance reports) and Management review presentations. Support plant manager in annual budgeting exercise. Material coordination and purchase of chemicals, catalyst and consumables To lead shutdown planning. Provide guidelines to eliminate quality deviations Ensure correction of key repetitive process deviations through Root cause Analysis and also ensure that maintenance failures are addressed thru RCA To priorities planned and unplanned maintenance activities. Contribute to process studies for equipment failure. Plan improvement trials w.r.t higher throughput, change of raw material, better yield, lower energy consumption and new products & packaging , less downtime w.r.t. maintenance and set-up time Propose and implement learning and development initiatives at the plant level Prepare plant level training module and impart training and SSCA Communicate instructions through plant rack-up, review meetings, and provide direction to shift staff and deputies. Support Plant manager in CSR activities Ensure shift staff competency as per training system needs Understand customer requirements and translate to improve processes thru marketing / Market technical services and reduce customer complaints. Develop day superintendent / engineer as a successor to him for production manager Skill & COmpetencies -: Problem solving and analytical ability Planning & Decision making Skills Strong inter-personal skill Excellent communication skill Leadership Qualities Time Management Skills Education Required -: B.E. / B.Tech (Chemical Engineering) Must Have -: Candidate must possess an experience of Operation / Production in PSF plant.

POSITION SUMMARY: The company seeks a Senior .NET developer in Team Lead (individual contributor) role to join our Solution Delivery Services team and support its internal customers. The ideal candidate should be a self-starter with a solid technical mindset, excellent interpersonal communications, diligent time management skills, team-oriented, and a strong work ethic. Lastly, you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. The individual would expect to gather and deliver the businesss requirements to a High Standard. JOB FUNCTION AND RESPONSIBILITIES: Work with internal/external Business teams and BA s to understand the requirements and put together a solution design document Develop/code the application/products per the business requirements and unit test the same to uncover potential vulnerabilities/code defects Work with internal/external QA and Business teams during the testing phase to provide UAT support Analyze the failures and provide RCA for corrections/preventions and documentation Collaborate with other internal IT teams like Infrastructure, Security, Risk teams to ensure end-to-end software solutions Internal IT reporting on key metrics related to unit testing, build failures etc QUALIFICATION: Need a seasoned professional in .NET area with 5-10 years of experience. Min 5 years of Experience in designing and developing technological products and applications Preferred Qualifications And Skills: Ability to analyze problems and actively strategize to resolve them and pay attention to detail. Excellent organization and communication skills Ability to be flexible and adapt to changing situations. Must have experience in technical development and hands-on experience with below - Asp.Net, .NET Core, Angular/React, MVC, SQL Server, RESTful web services, C# Version control - GIT Test Driven Development - nUnit Cloud Technologies - AWS WORK SCHEDULE OR TRAVEL REQUIREMENTS: 2 PM - 11 PM IST