1679 Rca Jobs - Page 13

You will be responsible for completing daily quality checks as per the process requirement and meeting the monthly sampling numbers for voice and non-voice processes. You are required to document quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for the errors identified is a crucial part of your role. Completing Root Cause Analysis (RCA) for all errors identified and creating Error analysis/RCA Report within the defined timeline are essential tasks. Ensuring that the Quality Assurance (QA) process adheres to ISO guidelines is a key responsibility. It is also expected that you identify improvement areas for staff and share them with the Assistant Manager Quality. Your participation in all development and quality trainings identified for Quality Analyst/ Lead Quality Analyst is mandatory. Proficiency in MS Office applications such as Excel, PowerPoint, Word, etc., is necessary for this role. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Preferred experience in General Insurance or service industry in the quality domain is an advantage. Excellent communication skills, both written and verbal, are required. Working knowledge of Excel & PowerPoint is essential. Candidates from all verticals are welcome to apply, with quality experience being an added advantage.,

The Development Geologist cum Modeller plays a crucial role in integrating geological, geophysical, petrophysical, and engineering data to create robust static models for field development and reservoir management. Working within multidisciplinary teams, you will contribute to strategic decision-making by demonstrating technical excellence and fostering cross-functional collaboration. Your responsibilities will include proficiency in interpreting various depositional environments such as clastic, carbonate, mixed, deepwater, and shallow-marine systems. You will conduct seismic facies analysis and generate detailed depositional models. Additionally, you will develop complex structure models, utilizing both stochastic and deterministic approaches to facies/property modelling. Volumetric analysis, uncertainty quantification, and multi-scenario evaluations will also be part of your expertise. Collaboration with Reservoir Engineers on dynamic modelling, upscaling, and history matching is essential. Providing static input for material balance (MBAL) and production forecasts using deterministic and probabilistic approaches will be crucial in reservoir engineering collaboration. You will contribute to Field Development Plans (FDPs), full field reviews, and development plans for brownfield/greenfield projects. Evaluating near-field exploration and behind casing opportunities will also fall under your purview. Guiding well planning, geo-steering, and real-time subsurface decision-making will be key in well planning and operations. Defining and supervising data acquisition strategies in exploration, appraisal, and development wells will be part of your responsibilities. Integration with other disciplines such as drilling, facilities, and economic models will be necessary. Your participation in risk and uncertainty analyses, decision trees, and support for full-cycle E&P workflows from exploration to rejuvenation will be vital. Your role will involve leadership and mentoring of junior geoscientists to foster technical development within the team. Working effectively in integrated teams including geophysicists, petrophysicists, Reservoir Engineers, Petroleum Engineers, and drilling engineers will be essential for success in this position. As a Development Geologist cum Modeller, you are required to have a postgraduate degree in Geology/Applied Geology from a recognized university. You should possess 12-15 years of experience with excellent modelling skills. Advanced expertise in sedimentology, sequence stratigraphy, structural geology, and basin development is necessary. Proficiency in industry tools like Petrel, strong skills in structural and facies mapping, and experience with seismic inversion, AVO analysis, and seismic attribute interpretation are also required. An understanding of petrophysical interpretation, RCA, SCAL, core sedimentology, image log, and NMR analysis is crucial. Your ability to integrate rock and log data into geomodelling workflows will be a key competency for this role.,

We are seeking a Senior Process Engineer/ Industrial Engineer for a Senior Consultant position in our firm. The ideal candidate should possess a strong understanding of Lean management tools, efficiency improvement techniques, Root Cause Analysis (RCA), and Corrective and Preventive Action (CAPA) analysis. A key responsibility of the role is to design, establish, and implement Standard Operating Procedures (SOP), Key Result Areas (KRA), and Key Performance Indicators (KPI) specifically within the apparel manufacturing sector. The successful candidate will demonstrate innovation and a willingness to embrace and implement the latest manufacturing principles to achieve the highest standards of efficiency. Flexibility and a readiness to travel in accordance with project requirements are essential. The minimum required experience for this position is 5 years, with proficiency in using Artificial Intelligence (AI) tools, creating presentations, and conducting data analysis. Candidates with previous consultancy experience will be given preference. We offer a competitive salary package that is among the best in the industry, along with performance-based incentives. Interested candidates are encouraged to submit their resumes to pooja@fashion-futures.com with the subject line "Senior Process Engineer/ Industrial Engineer for a Senior Consultant".,

The role of a Problem Management Administrator involves overseeing the Problem Management process within the IT department. This includes identifying root causes of incidents and recurring issues, implementing preventive measures, and collaborating with various teams to ensure efficient service delivery. The position requires strong analytical skills, technical expertise, and effective communication abilities. The Problem Manager is also expected to support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identifying, analyzing, investigating, and resolving root causes of incidents and recurring issues. Collaborate with incident managers, service desk teams, and other IT stakeholders to prioritize and resolve problems affecting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to uncover underlying issues, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution. Implement and maintain problem management strategies, policies, and procedures in alignment with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to evaluate performance, identify trends, and monitor the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and enhance problem management processes. Provide guidance and support to junior problem management staff, promoting a culture of continuous improvement and knowledge sharing within the team. Stay informed about industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Minimum 2+ years of experience in problem management or incident management roles in a corporate IT environment, with a solid grasp of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and resolving problems across IT infrastructure, applications, and services. Familiarity with IT service management tools such as ServiceNow, BMC Remedy, and knowledge of the ITIL framework. Strong analytical and problem-solving skills, capable of prioritizing and managing multiple problems and projects concurrently. Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels. ITIL Foundation certification or higher-level ITIL certifications are advantageous. Experience in managing problem management processes in a complex organizational environment.,

SAP Plant Maintenance (PM) 6-10 years Hyderabad Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Whats this role about? 6 to 8 years of SAP ECC and S/4 HANA experience in implementation, support and rollout projects. Deep understanding of Business Process Knowledge. Understanding of project implementation methodologies ITIL processes. Design, Implement and Support the SAP solution. Work on support engagement and manage priority-based tickets. Knowledge of SLAs and playing vital role in identifying RCA. Contribute to competency and Coordinate with technical team on custom objects. Interacting with customers understanding the requirements proposing solutions methodology etc. Heres how youll contribute: Plant Maintenance Consultant at Zensar take end-to-end ownership of projects and provide valuable expertise Well acquainted with ASAP and involved in various stages of project implementation like project preparation, business blue print, realization/configuration, testing, end user training, go-live and production support. You ll do this by: Managing and owning all aspects of technical development and delivery Requirement Gathering and Understanding requirements Should be an individual Contributor and played client facing lead role SAP S/4 HANA Certification and Domain experience will be preferable Estimating efforts, identifying risks, and providing technical support whenever needed Demonstrating the ability to multitask and re-prioritizing responsibilities based on dynamic requirements A highly motivated natural team player with stupendous communication, interpersonal and analytical skills. Skilled in delivering in a goal oriented, target driven work environment. Skills required to contribute: Facilitate the implementation and support of SAP PM Minimum of 5 years of experience in a full cycle implementation as well as in support projects. Minimum of 5 years designing and configuring PM modules. Ability to multitask and manage multiple deliverables and projects at the same time Experience in a Professional Services or Distribution company is an asset Understanding of accounting business processes Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Must be results oriented, and demonstrate a can-do attitude - adaptability, flexibility and resourcefulness Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure and testing of PM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high priority issues Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar: www.youtube.com / watch?v=i2NZsiQqVnU

. The Development Geologist cum Modeller will lead theintegration of geological, geophysical, petrophysical, and engineering data todevelop robust static models for field development and reservoir management.The incumbent will be a key player in multidisciplinary teams, contributing tostrategic decision-making through technical excellence and cross-functionalcollaboration. Key Responsibilities: 1. Geological Interpretation & Subsurface Understanding: Proficient in interpreting depositional environments acrossclastic, carbonate, mixed, deepwater, and shallow-marine systems. Conduct seismic facies analysis and generate detaileddepositional models. 2. Static Modelling Expertise: Develop complex structure models, apply both stochastic anddeterministic approaches to facies/property modelling. Perform volumetric analysis, uncertainty quantification, andmulti-scenario evaluations. 3. Reservoir Engineering Collaboration: Collaborate closely with REs on dynamic modelling,upscaling, and history matching. Provide static input for material balance (MBAL) andproduction forecasts using deterministic and probabilistic approaches. 4. Development & Appraisal Planning: Contribute to Field Development Plans (FDPs), full fieldreviews, and brownfield/greenfield development. Evaluate near-field exploration and behind casingopportunities. 5. Well Planning & Operations: Guide well planning, geo-steering, and real-time subsurfacedecision-making. Define and supervise data acquisition strategies inexploration, appraisal, and development wells. 6. Integration with Other Disciplines: Provide geological input into drilling, facilities, andeconomic models. Participate in risk and uncertainty analyses, decisiontrees, and support full-cycle E&P workflows from exploration torejuvenation. 7. Leadership & Mentoring: Lead and mentor junior geoscientists, foster technicaldevelopment within the team. Work effectively in integrated teams includinggeophysicists, petrophysicists, REs, PE, and drilling engineers. Education Requirement : Post graduate in Geology/Applied Geology from a recognizeduniversity Experience Requirement : 12-15 yrs Experience with very good modelling skill isrequired Skills & Competencies : Advanced level expertise insedimentology, sequence stratigraphy, structural geology, and basindevelopment. Expert user of industry tools -e.g., Petrel. Strong skills in structural andfacies mapping, petrophysical property mapping using geostatistical methods. Experience with seismicinversion, AVO analysis, and seismic attribute interpretation for facies andfluid characterization. Adequate understanding ofpetrophysical interpretation, RCA, SCAL, core sedimentology, image log, and NMRanalysis. Ability to integrate rock and logdata into geomodelling workflows. .

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade work for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. About the team To be the most innovative and agile team which sets benchmark for safety, reliability and maintenance engineering, is recognized for sustainability initiatives, YoY cost optimization and people inclusivity with North star goal of being BAA in RME across geographies by 2030. Diploma or Degree in Electrical/ Electronics, Controls & instrumentation Diploma or Degree in Electrical/ Electronics, Controls & instrumentation

Device Specialist at Amazon work on Manual Testing for the Amazon Relay products and Technology at the user level. They are pure Black Box Testers. They will perform audit on the work done by the Device Associates. They review the regression scope shared by QAEs and raise the discrepancies through proper channel and ensure appropriate regression tests are covered in release. Provide floor support to the team members and unblock the team whenever required. Roles and Responsibilities: * Exhibits domain expertise across all components of a product. * Acts as the one point contact responsible for all the bugs filed from DA activities in a product. * Stays abreast to all the new features that are being pushed to regression and has a complete understanding of all the features in the product line. * Does an impact analysis of legacy features and ensures test cases are maintained without ambiguity. * Ensures all clarifications are addressed internally and appropriate bugs are filed. * Represents all DA issues in LR calls and Triage calls. Gives complete context and details on issue in hand. * Handles escalations and RCA and provides data to the managers. * Identifies process improvements and puts appropriate action plans. * Should be able to work in the absence of preset work instructions or other artifacts and be instrumental in setting up the documentation around the same. * High level of influencing needed, often needs working with remote teams and teams outside the organization. BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate, preferably in a quantitative field of study with relevant exp of 2 3 years Information Technology (IT). Relevant QA experience Strong knowledge of QA methodology Ability to understand technical specifications -BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate, preferably in a quantitative field of study with relevant exp of 1 2 years in IT. Relevant experience QA Strong knowledge of QA methodology Ability to understand technical specifications Effective stakeholder communication

We are looking for an IP Admin SME to join our Trademark IP Admin team in Noida. This is an amazing opportunity to work with Trademark Clients. The colleague will be reporting to the Manager/Sr. Manager. We have a great skill set in Intellectual Property domain and we would love to speak with you if you have skills in Trademark domain. About You - experience, education, skills, and accomplishments Bachelor s degree & Minimum 3 Years experience in IP Trademark P1 & P2 are eligible to apply & rating should be achieved and above. Exceptional Trademark domain expertise, experience to work on different IPMS is added advantage and preferable Client Centricity and strong relational skills to work cohesively with cross functional services IPMS Product Knowledge and familiar to usage of 3rd party IP databases Excellent written & verbal communication skills Knowledge of IP products & laws Proficiency in Microsoft office suite programs, including PowerPoint, Word, Excel, Outlook, etc What will you be doing in this role? Address all customer requests and issues to satisfactory conclusion Escalate critical client issues to reporting manager and perform Root Cause Analysis (RCA) Ensure periodic Quality reviews and provide recommendations to optimize the existing process Value additions to the existing processes and help clients achieve their business objectives Adhere to all internal and external deadlines Ensure all process documents are current, and updates are implemented without any gaps About the Team This position exists to drive client engagement and business growth cohesively. The main purpose of this role is to understand the client needs and recommend best possible service offerings within Filing & prosecution (F&P). Onboarding and successful transition of new clients and services and to ensure seamless transition from Business Take-On (BTO) to Business as Usual (BAU). The position is also responsible for coming up with self-improvement initiatives to drive client delight, building capability within the limits of functional policies and guidelines. Hours of Work 5 days working - Monday to Friday Full-time Permanent Role Shift - 9 hours including break

Data Ops Associate Would you like to be part of a team that delivers high-quality support to our customers? Would you like the opportunity to learn cutting-edge administrative skills? About our Team Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes. About the Role The Customer Data Operations (C-DOT) team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation, and maintenance of organization customer accounts. Responsibilities Maintaining and create customer accounts in relevant systems. Ensuring all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality. Responding professionally to customer queries by phone/ and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Completing RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action) Supporting or lead small scale process improvements Adhering to the Quality Auditing process, whenever required for the team Requirements Have good experience in customer service or customer-facing role, working with stakeholders, maintaining relations, and managing expectations Be a great problem solver, resolving problems using existing solutions Have excellent computer skills in Microsoft Office with proficiency in MS Office (Excel, Word, PowerPoint) and the ability to learn new systems. Basic understanding of MDM (Master Data Management) and of Customer Service and Order to Cash processes Education at least at bachelor s level 2 years experience in a similar role / relevant experience Experience in writing, editing, and reviewing texts Excellent verbal, written and interpersonal communication skills Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working remotely from home or in our office in a flexible hybrid pattern Working flexible hours - flexing the times you work in the day Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai)

Senior Engineer Date: 15 Jul 2025 Location: Gurgaon, Haryana, IN Company: Luminous Conduct Root Cause Analysis (RCA): Investigate failures in products, systems, or processes to identify their root causes using methodologies such as Failure Mode and Effects Analysis (FMEA) and other analytical techniques Collaborate with Teams: Work closely with design, manufacturing, and quality teams to implement corrective actions and preventive measures based on findings from analysis Document Findings: Create comprehensive reports that detail analysis results, methodologies, and recommendations for improvements. Present findings to stakeholders Participate in Training: Conduct training sessions to promote understanding of RCA methodologies and help develop the skills of team members Data Analysis: Utilize statistical analysis tools and software to analyze failure data and trends to facilitate continuous improvement efforts Conduct detailed failure analysis investigations on products or equipment Develop and implement plans for addressing root causes of failures Create reports and presentations for internal and external stakeholders Collaborate with cross-functional teams to identify and resolve failure trends Perform risk assessments to prevent future failures Work with suppliers to improve product quality

Job_Description":" About Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and currently the largest player in the Gig Economy in India. Here at Awign we are changing how the world works with a vision to uplift millions of Careers. Job Description We are seeking a skilled and proactive engineer with expertise in Kubernetes, Java-based applications, and cloud platforms (AWS/Azure/GCP), along with experience in ServiceNow for support ticket management. The ideal candidate will be responsible for maintaining cloud-native applications, troubleshooting production issues, and ensuring smooth operations through effective ticket handling and resolution. Key Responsibilities: Kubernetes & Cloud Operations: Deploy, manage, and monitor containerized applications using Kubernetes. Maintain and optimize cloud infrastructure (AWS, Azure, or GCP). Automate deployments and infrastructure using CI/CD pipelines and Infrastructure as Code (IaC) tools like Terraform or Helm. Monitor system performance, availability, and security. Java Application Support: Troubleshoot and debug Java-based microservices and APIs. Collaborate with development teams to resolve application issues. Participate in code reviews and suggest performance improvements. ServiceNow (SNOW) Support: Handle incident, problem, and change management via ServiceNow. Raise, track, and resolve support tickets in coordination with internal and external teams. Document root cause analysis (RCA) and resolution steps for recurring issues. Collaboration & Documentation: Work closely with DevOps, QA, and development teams. Maintain technical documentation, runbooks, and knowledge base articles. Participate in on-call rotations and provide timely support for critical issues. Required Skills: Strong hands-on experience with Kubernetes and container orchestration. Proficiency in Java and related frameworks (Spring Boot, REST APIs). Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with ServiceNow or similar ITSM tools. Good understanding of CI/CD tools (Jenkins, GitLab CI, etc.). Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.) Qualification: Bachelors or Master\u2019s degrees in Computer Science, Computer Engineering, or related technical discipline. Ability to work independently and to adapt to a fast-changing environment. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency. Requirements " , "Job_Type":"Contract" , "Job_Opening_Name":"SRE" , "Role_Code":"IN612" , "Experience_Required_Max":"8" , "State":"Karnataka" , "Currency":"INR" , "Country":"India" , "Zip_Code":"500001" , "id":"85902000019520465" , "Type_of_Engagement":"Monthly Contract","Publish":true,"

Lead quality dept., ensure compliance, drive Six Sigma, DMAIC, RCA, FMEA, and 7 QC tools. Improve operations, audits, and training. Strong leadership, analytical, and teamwork skills.

Northern Trust is seeking an experienced Principal Site Reliability Engineer with a strong focus on developing observability and automation. This role will play a pivotal part in ensuring the reliability and performance of the companys systems and services. What you will do : System design and Architecture: Lead the design and architecture of providing reliability, scalability, and performance of critical complex systems. • Operational Excellence: Develop and maintain automation scripts and tools to streamline operations and reduce manual tasks. Oversee system performance transparency. NTAC:3NS-20 • Incident Response/Root Cause Analysis: Collaborate with root cause analysis and implement measures to prevent recurrence of issues. • Monitoring and Observability: Design and implement comprehensive monitoring and observability solutions to proactively detect and address issues prior to them impacting our business. • Develop and maintain dashboards and alerts to provide real-time insights into system health. • Reliability Improvements: Identify opportunities for improving system reliability through process enhancements and technical solutions. • Documentation and Communication: Create and maintain detailed documentation of systems, processes, and procedures. • Communicate effectively with stakeholders across different teams and levels within the organization. • Project Management/Collaboration: Manage and prioritize multiple projects and initiatives related to reliability and performance improvements. • Collaborate with product, development, and operations teams to align SRE efforts with overarching business goals Qualifications: Bachelor's degree or equivalent experience • 10+ years in systems engineering with a focus on reliability, systems operations, and software engineering • 5+ years as a Team lead or a hands on Technical Manager role that can engage and deliver projects to completion • Strong proficiency in programming languages such as Python, Go, Ruby, Java, etc • Experience with both on-prem and cloud solutions • Experience with containerization • Demonstrated ability to design and implement systems that ensure observability with associated dashboards • Deep understanding of distributed systems, networking, and modern software architectures

Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services.

Functional: Recording Issues resolutions- L2 & L3. Patch updates & Upgrades. WFM Trouble shootings Archiving issues, Speech analytics etc. Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with OEM and/or other manufacturers if necessary Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc) Periodic on-call required/Providing RCA to customers Presales support. Skills: Excellent customer relations/service skills. Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience. Ability to prioritize and handle multiple tasks simultaneously. Strong analytical, reasoning and organizational and project task management skills. Exceptional attention to detail and follow through, including proper documentation. Ability to understand business systems technologies. Excellent Interpersonal Skills Self-motivated & ability to work on own or with teams Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions. Required certification on logger for - NICE, Verint, Avaya Loggers, WFM, WFO, Experience: 8+ years of Implementation & Support Experience working various loggers. Proven expertise with NICE, Verint, Avaya, - Engage, WFO, AWFO, WFM etc. Well Versed with Contact Center portfolio Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.

Senior Associate - P2P- Accounts Payable Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 18-Jul-2025 About the role Refer to you will be responsible for section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Manage accounts payable exceptions - Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes You will need - Advanced MS Office - Excel, Word etc. Prior experience of working in an Accounts Payable - Basic Power Point Process is preferred - Eye-to-Detail - Speed and Accuracy - Planning and Organizing - Process Mapping Tools and Techniques - Communication About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing Real time Management operations of Outbound Dialer and performing analysis on the dataset & Report management. Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns Collaborate with IT and Process owners for Automation of processes leading to productivity Increase Implement and execute approved dialer strategies Ensure parity across sites for the processes / procedures / strategies implemented Track daily activity closure and timelines Ensure all approvals are in place for any change implemented in dialer strategy Required to work in a 24*7 environment on rotational shifts/week-offs as per business process requirements Ensure a continued work routine as per business process requirements Ensure all tasks listed below are completed daily. Scrubbing Access Activity Import/Export Data Table Assign Filter Check Fresh/Import/call table Access Activity Scheduler For DR Scheduler For DC File placing shared drive File placing on vender location drive Measures of Success RCA & Reporting Strategies to ensure better connect & conversion Reduction in cost to serve Timely mitigation of foreseeable risk Timely and error free running of the dialer Overall Connect/Contact & Coverage achievement Overall Abandonment Rate Process adherence as per SOP Any new campaigns from services & sales perspective. Technical Skills / Experience / Certifications Knowledge of WFM & outbound dialer Expertise in MS Office tools Experience in the arena of Managing Aspect and Dialer Management Competencies critical to the role Teamwork and Collaboration Business Acumen Problem Solving Stakeholder Management Qualification Graduate in any discipline Preferred Industry FSI

Job Description Summary Lead overall operations of a Global Engineering & Competency Centre (GECC) team which delivers end to end solution for multiple Region Projects and ensure Proper execution of the customer orders in full satisfaction to the customer. Lead coach and develop operational teams for respective Region across the Globe. Responsible for the operational performance of Grid Automation for the execution phase (OTR) of Global projects and associated services including highest degree of Safety good quality timely delivery and customer satisfaction in full compliance with GE Vernova Way. Essential Responsibilities Responsible for Basic and Detailed Design of Protection and Control System for Grid Automation Projects based on inputs received from respective Regions. Support the deployment of world-class processes practices methods and harmonized tools for engineering supported by the Grid Automation Global Operations. Lead technical teams comprising of GE Vernova Internal members as well as Contractors to coordinate day-to-day execution as per plan. Hold teams accountable for their commitments removing roadblocks in their work leveraging organizational resources to improve capacity. Responsible for Performance Appraisal People growth & Talent Retention for their team members. Take Lead role in supporting ITO team for any technical clarification in liaising with respective engineering leader. Demonstrate superior decision making persuasion and influencing skills to align Internal & external customers with project goals and execute the plan in the given time and budget Facilitate in structuring the operations in line with the Region delivery model and footprint and ensure all KPI targets are met on time. Ensure proper Technical competency Management development of the skill sets and capacity building within the team to meet the business requirement on a continuous basis. Promote decision making processes Deploy Lean tools Drive root cause analysis (RCA) to address project issues identify and implement corrective & preventive actions with a continuous improvement mindset. Be responsible for building strong long-term relationships with internal/external customers within the Regions with a common goal Ability to travel to client sites (on need basis) and proficient in leading virtual meetings/conference with internal and external customers. Promote a safe working environment and ensure compliance with applicable EHS policies and Integrity. Qualifications / Requirements Bachelor degree in engineering from an accredited university or college. Experience above 10 years in leading projects/team and multi-cultural teams. Proven ability leading remote team members creating a single coordinated and high-effective team. Strong business acumen with successful management experience and discipline in managing the day-to-day business Autonomous and strong resilience. Strong interpersonal and leadership skills that build a connection to the cross functional teams through personal involvement inclusivity and trust. Proven ability to influence and drive change through exceptional written and verbal communication skills. Ability to drive constant improvement in process and ability to achieve organizational goals. Successful projects engineering experience in substation automation & protection of electrical substations or industrial systems. Ability to interface with technical experts when required (engineering expertise). Demonstrated ability to analyze and resolve problems. Ability to document plan and execute programs. Product (Protection IEDs) Knowledge Protection philosophy & concepts Cubicle mfg. knowledge Engineering calculations & Design tools Ability to travel globally with short periods. Relocation Assistance Provided: Yes

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industrys most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. What you ll do & how you ll make your mark. Participate in 24x7 shifts. Investigate escalated technical cases, providing technical analysis and planning assistance as required. Refine and establish policies and procedures for the customer support team to follow. Implement fixes or upgrades across our technological stack. Resolve issues flagged by our monitoring and alerting systems, taking steps to prevent recurrence. L1/L2 Support ownership of all hosting products (cpanel / plesk / vps / cloud / dedicated). Develop tools and scripts that: 1) Enable customer support teams to resolve issues independently and swiftly. 2) Automate repetitive tasks and preemptively resolve customer issues. Offer technical expertise across departments to assist where required. Manage and configure virtual and dedicated servers. Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Ensure SLAs and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCAs, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Who you are & what you ll need to succeed. Proficient in English, both written and spoken. Possess strong communication skills and a strong customer-focused mindset. Bring 2 years of experience in a similar role, preferably in the hosting industry. Have in-depth knowledge of cPanel, WHM, Email, FTP, SSH, Linux, WordPress and Magento, including command-line operations. Predisposed to action - you just start doing and exhibit a strong sense of ownership. Open and honest with yourself. Youre transparent, you give and take feedback, communicate clearly, and keep your promises. Enthusiastic about helping others and believe that success only comes when we work together. A lifelong learner, never satisfied by what you know and always eager to learn more and get involved.

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you will join Global ESX Infrastructure SRE team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks and leverage your knowledge of programming and infrastructure automation to affect change. In this environment you will take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As SRE, you will be focused on running better production applications and systems. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Collaborate with different roles to achieve common goals Contribute to the development and maintenance of knowledge base articles, technical guides, and support documentation. Share knowledge and expertise with team members to enhance overall team performance. Engage with customers to understand their issues and provide guidance on best practices for VCF deployment and management & drive mitigation/RCA to help in problem management and respond to customer inquiries and support requests in a timely and professional manner. Participate in training and certification programs to enhance technical skills and knowledge. Stay up-to-date with the latest VMware technologies, VCF updates, and AI/ML/LLM/SLM or any new relevant IT industry trends. Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Expertise in VMware product and infrastructure support with excellent troubleshooting and problem-solving skills. Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge Experience in Systems and Application monitoring systems (Grafana, Splunk etc) and instrumentation. Familiar with Agile development process and automated testing. Diagnose and resolve complex technical issues related to VMware VCF environments(v4+)including software, hardware, and configuration problems. Strong troubleshooting background with VMware vCenter (v7.0+). Expertise in VMware NSX(T) troubleshooting and strong networking background, with good knowledge of related protocols and technologies (e.g. BGP, VRF, MPLS, IP, TCP, UDP), as applied to a data center context. Experienced as a VMware ESXi system engineer in an enterprise class server hardware environment(HPE/Dell/Lenovo) with VMware vSAN. Preferred qualifications, capabilities, and skills Strong communication and interpersonal skills with ability to work independently and as part of a team. Proven experience in supporting VMware environments, possibly with a focus on AI and ML integration. VMware VCF products certifications. Knowledge of risk and controls landscape, ensuring company-wide standards are met. You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you will join Global ESX Infrastructure SRE team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks and leverage your knowledge of programming and infrastructure automation to affect change. In this environment you will take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As SRE, you will be focused on running better production applications and systems. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Collaborate with different roles to achieve common goals Contribute to the development and maintenance of knowledge base articles, technical guides, and support documentation. Share knowledge and expertise with team members to enhance overall team performance. Engage with customers to understand their issues and provide guidance on best practices for VCF deployment and management & drive mitigation/RCA to help in problem management and respond to customer inquiries and support requests in a timely and professional manner. Participate in training and certification programs to enhance technical skills and knowledge. Stay up-to-date with the latest VMware technologies, VCF updates, and AI/ML/LLM/SLM or any new relevant IT industry trends. Required qualifications, capabilities, and skills Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Expertise in VMware product and infrastructure support with excellent troubleshooting and problem-solving skills. Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge Experience in Systems and Application monitoring systems (Grafana, Splunk etc) and instrumentation. Familiar with Agile development process and automated testing. Diagnose and resolve complex technical issues related to VMware VCF environments(v4+)including software, hardware, and configuration problems. Strong troubleshooting background with VMware vCenter (v7.0+). Expertise in VMware NSX(T) troubleshooting and strong networking background, with good knowledge of related protocols and technologies (e.g. BGP, VRF, MPLS, IP, TCP, UDP), as applied to a data center context. Experienced as a VMware ESXi system engineer in an enterprise class server hardware environment(HPE/Dell/Lenovo) with VMware vSAN. Preferred qualifications, capabilities, and skills Strong communication and interpersonal skills with ability to work independently and as part of a team. Proven experience in supporting VMware environments, possibly with a focus on AI and ML integration. VMware VCF products certifications. Knowledge of risk and controls landscape, ensuring company-wide standards are met.

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industrys most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. What you ll do & how you ll make your mark. Participate in 24x7 shifts. Investigate escalated technical cases, providing technical analysis and planning assistance as required. Refine and establish policies and procedures for the customer support team to follow. Implement fixes or upgrades across our technological stack. Resolve issues flagged by our monitoring and alerting systems, taking steps to prevent recurrence. L1/L2 Support ownership of all hosting products (cpanel / plesk / vps / cloud / dedicated). Develop tools and scripts that: 1) Enable customer support teams to resolve issues independently and swiftly. 2) Automate repetitive tasks and preemptively resolve customer issues. Offer technical expertise across departments to assist where required. Manage and configure virtual and dedicated servers. Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Ensure SLAs and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCAs, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Who you are & what you ll need to succeed. Proficient in English, both written and spoken. Possess strong communication skills and a strong customer-focused mindset. Bring 2 years of experience in a similar role, preferably in the hosting industry. Have in-depth knowledge of cPanel, WHM, Email, FTP, SSH, Linux, WordPress and Magento, including command-line operations. Predisposed to action - you just start doing and exhibit a strong sense of ownership. Open and honest with yourself. Youre transparent, you give and take feedback, communicate clearly, and keep your promises. Enthusiastic about helping others and believe that success only comes when we work together. A lifelong learner, never satisfied by what you know and always eager to learn more and get involved. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. This position will be responsible for maintenance & troubleshooting on conveyors involving automation, such as PLC, SCADA, HMI, VFD, field sensors, sortation systems and control cabinets. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. DG maintenance. Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade work for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. About the team To be the most innovative and agile team which sets benchmark for safety, reliability and maintenance engineering, is recognized for sustainability initiatives, YoY cost optimization and people inclusivity with North star goal of being BAA in RME across geographies by 2030. Diploma/Degree in Electrical/ Electronics, Controls & instrumentation with necessary experience of minimum 2 years Diploma/ Degree in Electrical/ Electronics, Controls & instrumentation with necessary experience of minimum 2 years

Qualification and other criterions : BE / Diploma Engineer (Electrical) with relevant critical site experience in operation of large sized Utility Equipment such as DG Sets, HVAC, Chillers, HT / LT Panels etc. data center . Medium proficiency in MS Office (Word, Excel etc. ) Soft skills - Safety awareness, troubleshooting skills, problem solving, Problem-Solving & Troubleshooting Skills. 10 Years of Experience for BE and 15 years for Diploma holders Minimum 8 years hands on experience in operation of Colo DC operation. Certification - CDCP /CDFOM and above. Good Communication Skills. Managed reporting team of minimum 40-50 staff. Proficient in reading schematics and work plans. Able to read Electrical diagram (Control circuit, single line diagram) Visit the site quarterly for operation review and technical emergency. Role and Responsibilities: Review 52 week maintenance tracker (OEM & Inhouse). Communication of changes to Site lead on time, in their role / responsibility. Proper mapping of resources at all DC sites as per contractual obligations. Prepare 12 months Training schedule for all resources cover technical & soft skill like Incidence mgmt. , behaviour. Technical evaluation tracker of each reporting resources. Incidence report and RCA to be prepared within time agreement with customer. Permanent restoration of faults at all times. Overall management of spares, inventory and improvement projects. Timely updating of asset inventory, all assets are maintained in good condition. DG Diesel consumption and efficiency performance cover CPH & KWH/Ltr. Implementation of EHS and Quality Guidelines. Energy conservation program initiatives. Review of critical spares availability at site. Conducting of audits to ensure quality of work especially PM / CM. Reporting of all work-related injuries and fire incidents on time. Availability and use of PPEs by resources while on work. Review compliance documents. Periodic Review with Customer. Performance review with all AMC vendor.

About the Role: Grade Level (for internal use): 09 The Team Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges. Responsibilities Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day working with different teams like infra team for related issues Build and document automation processes for Infrastructure as a Service/Infrastructure as code. Backup and Patch management RCA of all the issues and deep interest in finding permanent resolution of all issues. Co-ordination of all other teams involved in issues related with users. Self-driven person What Were Looking For Bachelors degree (or equivalent) in computer science or related discipline with at least 3+ years of experience Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Strong interpersonal skills, analytical and problem-solving ability along with strong written and verbal communication. Ability to communicate ideas in both technical and non-technical ways. A strong capacity for teamwork and a sense of ownership and able to work independently and be self-driven. Hands on Experience with Linux Server, AD, LDAP, DNS, Network Storage, AWS Compute services (EC2, FSX, Managed AD, Route 53, etc) Ability to program using scripting with tools or languages, such as PowerShell, Python, Ansible, Terraform and Bash Familiarity with ITSM processes like Incident, Problem and Change Management using ServiceNow (preferable) The Location Hyderabad, India Grade 09 {Software Engineer-Application Operations} Hybrid model 4 times a week work from office is mandatory. Shift time 6:30 am to 2:30 pm IST / 2:30 pm to 11 pm IST About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit www.spglobal.com/ratings Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----