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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Join us as an Infrastructure Analyst Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people You ll be supporting the platforms operational stability and technology performance, including maintaining any system s utilities and tools provided by the platform This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development Were offering this role at associate level What youll do As an Infrastructure Analyst, you ll be providing input to and supporting the team s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You ll be supporting the delivery of a robust production management service for relevant infrastructure platforms. In addition, you ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. Your role will involve: Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity Building relationships with platform, domain and relevant cross-domain stakeholders Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations The skills youll need To succeed in this role, you ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. We ll also look to you to demonstrate: Technical knowledge and expertise of at least 4 years in interpreting error logs, monitor system performance data, and assess user information to ensure server reliability Strong Knowledge and troubleshooting skills in Windows server Administration - 2016 , 2019 and 2022,Active Directory Installation and troubleshooting skills in McAfee Antivirus, / EPO / ENS , Knowledge in ESX technology and its basic troubleshooting skills, Knowledge of monitoring tools like Tivoli ,SCCM, Puppet Creative and technical problem-solving techniques while installing, configuring, and maintaining Windows systems and servers, RAID configurations, Windows Server Cluster and NLB configuration s and its troubleshooting Expertise in troubleshooting server crash issues and analysis of Memory Dumps required for RCA, Knowledge in Storage disk, SAN, types of disk , connectivity ,replication mechanism ,Experience on Resource upgradation - Local and SAN Storage (Physical or Virtual)

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2.0 - 7.0 years

4 - 7 Lacs

Hyderabad

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Location : Hyderabad, India Reports to : Line Manager in the Organization Department : Customer Onboarding Type of Position : Full Time (on-site) About us: Arrise Solutions (powering PragmaticPlay) is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Pragmatic Play strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo. Job Description: We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must. Responsibilities: 1. Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviours or answer technical questions about the games and applications. 2. Understand and troubleshoot solutions in a complex technical environment. 3. Multi-task in a fast-paced high-performance environment collaborating with multiple teams. 4. Maintain a professional demeanor and customer focus when handling complex issues. 5. Interact with our clients all over the globe on need basis 6. Debug and Provide RCA (Root Cause Analysis). 7. Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles. 8. Understand the code flow and application functions 9. Understand the queries given by the customer Support team. 10. Coordinate with internal teams to proactively identify the issues in the system. 11. Analyse and Identify service improvement items and design solution. 12. Support continuous improvement by investigating alternatives and technologies. 13. SLA adherence with respect to keeping clients happy. 14. Be an excellent team player and take responsibility for the Issue end to end. Qualifications: B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience Experience Required: Minimum 2 Years Skills Required: 1. Proven working experience in directly handling technical queries from customers and troubleshooting. 2. Experience in supporting services using back-end technologies. 3. Knowledge on writing Database queries. 4. Excellent programming skills with scripting language like Python and good understanding on how Restful webservices/APIs work. 5. Excellent debugging and troubleshooting skills. 6. Strong investigation skills using tools like Kibana or Splunk and Grafana. 7. Excellent written and verbal communication skills. 8. 2+ years of experience with enterprise software application support 9. Experience in writing quality Knowledge articles. 10. Experience with analysing the back-office reports. 11. Experience in pattern analysis and identifying the product improvement areas. 12. Willingness to work in shifts when needed #LI-AA1 WHAT WE OFFER Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleagues ABOUT US We are a leading game developer providing player-favorites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies. Driven by a persistence to craft immersive experiences and responsible thrills, our professional team consistently delivers best-in-class services with a dedication to create games that players love time and time again. OUR VALUES PERSISTENCE We never give up and are determined to be the best at what we do. RESPECT We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise. OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.

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5.0 - 10.0 years

5 - 9 Lacs

Ahmedabad

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Quality Manager Location: Ahmedabad Key Responsibilities: Quality Assurance & Control: Develop and implement quality management procedures (QMP) and project quality procedures (PQP) for solar rooftop projects. Conduct regular inspections and audits to ensure compliance with industry standards and project specifications. Generate non-conformance reports (NCRs) and observation reports, and ensure timely resolution of issues. Technical Inspections: Oversee the testing and commissioning of electrical equipment including LV, MV, and HV cables, transformers, inverters, and switchyard equipment. Supervise the installation and testing of various electrical components such as IDT transformers, power transformers, VCBs, SF6 CBs, isolators, CTs, PTs, and LA s. Verify the calibration and certification of all equipment used on-site. Project Supervision: Manage the supervision of power and control cable laying and termination, UG cable laying, and OH conductor stringing work. Check civil work aspects such as ICR, fencing, and piling. Track project activities to ensure adherence to timelines and provide recommendations for process improvements to reduce time and cost. Documentation & Reporting: Prepare quality checklists and maintain comprehensive project documentation. Issue FIRs and punch points for work not executed as per FQP. Team Coordination: Assist on-site management to ensure project closure and success. Coordinate with logistics and commercial teams for smooth project execution. Provide remote support and training to customers, partner technicians, and team members as required. Material and Vendor Management: Preparation and revision of MQAP and PQP based on learnings and project requirements. Conduct material stage and pre-dispatch inspections, coordinating with customers and third-party agencies for timely inspection and clearance. Track issues arising during inspection, receipt, or erection at the site for early closure. Audit vendors for performance evaluation and process improvement during manufacturing. Manage inspection documentation and maintain records. Performance Analysis: Prepare monthly quality MIS reports, analyze grey areas, and recommend improvements. Manage non-conformance by analyzing issues, preparing root cause analysis (RCA), and ensuring overall closure. Conduct internal IMS auditing and ensure compliance with quality standards. Basic Areas of Knowledge and Skills: Strong knowledge of electrical equipment with a basic understanding of mechanical components. Familiarity with relevant IS/IEC standards for equipment. Proficient in QA/QC and inspection of all electrical and basic mechanical components, including PV modules. Experienced in preparing and reviewing Quality Assurance Plans and similar documents for electrical equipment. Ability to review material test certificates for material and performance tests. Knowledge of ISO 9001, Six Sigma skills, Cp/Cpk analysis, and KAIZEN. Strong presentation and communication skills (verbal and written) with sound knowledge of MS Office (Word, Excel, PowerPoint) and other software tools. Proficient in using 7 QA/QC tools for RCA and CAPA of issues arising during inspection from the site. Experienced in managing third-party inspection agencies for stage, final, and type tests. Effective in customer handling and communication (both written and verbal). Qualifications: Bachelor s degree in electrical engineering or a related field. Minimum of 5 years of experience in quality management within the solar industry. Extensive knowledge of solar MW projects, including ground, floating, and rooftop installations. Strong problem-solving skills and ability to work independently. Excellent interpersonal and communication skills.

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6.0 - 10.0 years

14 - 24 Lacs

Hyderabad

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Position: Supplier Quality Engineer. (JSW/SAI Ref : Quality Engineer) Experience: 06 minimum years Value Stream: Quality Detail Parts – Metallic, Composites, & Standard Items Educational Qualification: BE - ME Job Description: Establishing Quality Data Pack, Quality Execution, Industrialization and drive Continual improvement related to Detail Part Manufacturing and Quality Clearances. Job Responsibility: Development of Quality Data Pack related to Material, BOI and Detail Parts including development of inspection plans/procedures/WI and methods suitable for mass production. Experience in CMM, Other 3D Measurement, Tooling validation and Gauging is mandatory Quality Control Execution of Materials, BOI and Detail parts and its stage clearances both at Supplier and Inhouse. Customer coordination for necessary clearances Industrialization: Work Experience in APQP, PPAP, FAI, PFMEA, CMM, including basic knowledge NDT, DT and Special Processes. NDT certification will be an added advantage. Cross Functional Work Experience to establish In process and Preventive process controls including NCR and Customer Feedback Management. Exposure to implementation of Statistical tools suitable for process improvement, Lean and Six sigma practices. Strong knowledge in RCA tools, CAPA expected. Managing working / TPI manpower, Training and Qualification Departmental Experience in AS9100, ERP System Management, NADCAP, ISMS, EHS, OHSAS is essential.

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12.0 - 18.0 years

30 - 40 Lacs

Mumbai

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We are looking for a highly skilled and proactive Technical QA Project Manager to lead Quality Assurance initiatives across complex programmes and multi-team work packages. This role requires a strong blend of technical expertise, client-facing capabilities, project management skills, and leadership acumen to ensure the successful delivery of quality solutions, on time and within scope Roles and Responsibilities Mandatory Attributes: A problem-solver with attention to detail and a commitment to quality. A leader who can inspire and influence both clients and internal teams. Comfortable navigating ambiguity and taking ownership of delivery outcomes. Project & Delivery Management: Plan, track, and ensure on-time delivery of QA work packages. Lead daily/weekly stand-ups to monitor progress and resolve blockers. Key responsibilities: Client & Stakeholder Liaison: Serve as the main point of contact for clients and internal teams. Communicate status, risks, and priorities clearly and proactively. Quality Metrics & Reporting: Track QA KPIs (e.g., defect leakage, automation coverage) and deliver regular dashboards and executive summaries to drive improvement. Risk & Change Management: Identify testing risks early and plan mitigation. Assess impacts of scope changes and adjust QA plans accordingly. Automation Strategy: Align automation goals with business value and release cycles. Track ROI and continuously optimize coverage. Team Development: Mentor QA engineers, promote best practices, and foster a quality-first mindset. Conduct performance reviews and knowledge-sharing sessions. Process & Governance: Ensure QA process adherence (Agile, DevOps, CI/CD). Perform RCA for production issues and embed learnings. Release Readiness: Lead Go/No-Go decisions based on test coverage and readiness. Ensure environments and test data are in place.

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8.0 - 12.0 years

8 - 13 Lacs

Gujarat, maharashtra, Karanataka

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Oversee organizational and programmatic elements of company's quality control, quality assurance and compliance functions. i. Plan and organize personnel and workflow utilization in order to implement the timely submission, approval, validation, testing and release of products and processes in accordance with the FAOP and internal quality system policies, procedures and external regulations and standards that govern the products manufactured, tested, stored, promoted and/or distributed by or for the company. ii. Ensure compliance with applicable internal and external regulations, standards, policies and procedures related to the quality and regulatory status and performance of company operations, processes and products. iii. Develop, implement and monitor progress against the company's strategic quality plan, related quality objectives, projects and goals for quality department. iv. Provide update and recommendation to the company senior management staff with regard to the status of such objectives, projects and goals as relate to cross-functional business objectives (MRM, MIS). v. Maintain contact with critical vendors, professional organizations, consultants and peers in order to be abreast with current with the prevailing industry standards. vi. Represent as the companys primary liaison regarding affairs involving interaction with external regulatory and standards bodies (ISO assessors) when necessary to adjudicate issues with product submissions, product performance, compliance concerns and prevailing/impending regulatory requirements. vii. Ensure internal audit program is adequately defined and followed (inclusive of comprehensive CAPA development, approval and execution) in a manner that is both timely and global in nature. viii. Ensure efficient and effective validation programming and execution for manufacturing processes, test methods, facilities/equipment/utilities by employment of a comprehensive validation master plan. ix. Ensure product is released in a timely manner in compliance with company procedures and regulatory requirements. x. Ensure that all quality related laboratories (both within company as well as those that perform contract testing for company) operate in an efficient and safe manner in accordance with OHSAS requirements. xi. Provide organizational and subject matter expertise to support in promotion of company's products xii. Counsel respective SQA for development in manufacturing and inspection processes, techniques, procedures or facilities/equipment in regards to ensuring compliance with applicable quality and regulatory criteria at the supplier front. xiii. Recommend actions or policies that result in cost reduction, efficiencies or increased profitability to the company. xiv. Ensure that critical or strategic priorities at the site and corporate levels are afforded resources and sufficient quality oversight to ensure timely resolution and complete without undue concern for delay non-conformance or non-compliance. xv. Define and approve departmental budget and capital expenditures.

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9.0 - 14.0 years

9 - 16 Lacs

Kolkata, Bengaluru, Delhi / NCR

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Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

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1.0 - 3.0 years

1 - 4 Lacs

Chennai

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Monitor and evaluate calls, chats, or emails to ensure quality compliance. Provide feedback, support RCA, generate reports, and suggest process improvements for customer satisfaction. Required Candidate profile Graduate with 1–3 yrs QA experience in BPO. Strong in communication, quality metrics, and analysis. Skilled in call audits, feedback, and reporting. Voice and non-voice QA preferred.

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7.0 - 12.0 years

9 - 14 Lacs

Pune

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : General Electric (GE) Application Performance Management (APM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and ensuring project success. Roles & Responsibilities: Must have an exposure to client facing roles for requirements gathering business analysis and delivery management. Must have a business experience on APM functionalities - criticality analysis, RCA, RCM, FMEA, Asset Strategy, Mechanical Integrity (RBI, Inspections, Thickness Monitoring), IOWs, HAZOP, SIS Management, KPIs, System Integrations. Must have hands on experience on APM architecture, APM functionalities and related system integrations. At least one end-to-end project execution of APM implementation and system integrations around it with SAP, Process historian and any other systems to cater to reliability & integrity functions Expert knowledge in building n-tier applications and their maintenance with good expertise in C#, ASP.Net, Vb.Net, MS SQL Server, SSRS, SSAS, .Net Framework 3.5, web services,GE APM , Oracle 10g Excellent communication and interpersonal skills clear understanding of business rules in GE-APM Professional & Technical Skills: Experience in Working on GE-APM platform with version v4.3+. Extensive knowledge on technical areas of Meridium APM as below. Policy – Expertise in setup & optimize workflow, handle complex logic. Family Policy – Entity level validation & logic implemented using family policy taking care not to affect performance of tool. State Management – Help business to setup workflow by using the state management along with security scope. Dashboard, Widgets & Hyperlinks Design – Designing of custom dashboard, widgets & add hyperlink to provide easy navigation in to application. Data Loaders creation & execution – Created custom data loaders to insert, update & delete record, link family using relationship loader. Queries, Sub-Queries – Created various queries to provide data to reports, dashboards & alerts that fetch data from families & other queries with input parameters. Conditional Alerts – Hands-on experience of create & configure alerts to notify users based on respective work area scope. R Script – While working on policy implementation, developed R script programs to accommodate complex looping & conditional logic. Recommendation – Deliver the recommendation workflow to business to streamline the acknowledge, approval & mitigation action plan. AHM & Health indicators – Help end users to configure & monitor the assets health using AHM module. Configuration (Family, field, Import/Export etc) – As a developer, create, edit entity family, fields & field behavior, create, deploy packages using import export functionality Additional Information: 15 years full time education is required. Qualifications 15 years full time education

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7.0 - 12.0 years

9 - 14 Lacs

Jaipur

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : General Electric (GE) Application Performance Management (APM) Good to have skills : No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and ensuring project success. Roles & Responsibilities: Must have an exposure to client facing roles for requirements gathering business analysis and delivery management. Must have a business experience on APM functionalities - criticality analysis, RCA, RCM, FMEA, Asset Strategy, Mechanical Integrity (RBI, Inspections, Thickness Monitoring), IOWs, HAZOP, SIS Management, KPIs, System Integrations. Must have hands on experience on APM architecture, APM functionalities and related system integrations. At least one end-to-end project execution of APM implementation and system integrations around it with SAP, Process historian and any other systems to cater to reliability & integrity functions Expert knowledge in building n-tier applications and their maintenance with good expertise in C#, ASP.Net, Vb.Net, MS SQL Server, SSRS, SSAS, .Net Framework 3.5, web services,GE APM , Oracle 10g Excellent communication and interpersonal skills clear understanding of business rules in GE-APM Professional & Technical Skills: Experience in Working on GE-APM platform with version v4.3+. Extensive knowledge on technical areas of Meridium APM as below. Policy – Expertise in setup & optimize workflow, handle complex logic. Family Policy – Entity level validation & logic implemented using family policy taking care not to affect performance of tool. State Management – Help business to setup workflow by using the state management along with security scope. Dashboard, Widgets & Hyperlinks Design – Designing of custom dashboard, widgets & add hyperlink to provide easy navigation in to application. Data Loaders creation & execution – Created custom data loaders to insert, update & delete record, link family using relationship loader. Queries, Sub-Queries – Created various queries to provide data to reports, dashboards & alerts that fetch data from families & other queries with input parameters. Conditional Alerts – Hands-on experience of create & configure alerts to notify users based on respective work area scope. R Script – While working on policy implementation, developed R script programs to accommodate complex looping & conditional logic. Recommendation – Deliver the recommendation workflow to business to streamline the acknowledge, approval & mitigation action plan. AHM & Health indicators – Help end users to configure & monitor the assets health using AHM module. Configuration (Family, field, Import/Export etc) – As a developer, create, edit entity family, fields & field behavior, create, deploy packages using import export functionality Additional Information: 15 years full time education is required. Qualifications 15 years full time education

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3.0 - 8.0 years

4 - 6 Lacs

Bengaluru

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Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice process BPO Need Immediate Joiners Only Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

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2.0 - 6.0 years

4 - 8 Lacs

Bengaluru

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Gas Turbine Combustion Mechanical Design Engineer Do you relish the prospect of working with advanced cutting-edge energy technology products? Do you love designing products that will innovate? Join our Industrial & Energy Technology Team! The Industrial & Energy Technology (IET) organization brings together incredible expertise, technologies, and services. Together we are creating a portfolio of powerful technologies and solutions. We focus on supporting industrial and energy customers, driving industrial productivity, and enabling a reliable, efficient, net-zero energy system. Partner with the best The Combustion Mechanical Design Engineer will typically work independently but within a team framework, to develop and support products within the Technology groups and to achieve objectives. Work is still performed within defined parameters and skills are improved upon for making work decisions, applying concepts to issues of moderate complexity, and resolving issues through immediate action or short-term planning. This level requires a greater knowledge and demonstration of competencies to use the tools, materials, products, and processes in the development and support of the technology. Coordinates expertise in one or more engineering and science disciplines across the technology project portfolio, assuring rigor is applied through the design and development processes. Ensures needed personnel skills and expertise are in place across the organization for the discipline. As a Mechanical Design Engineer - Gas Turbine Combustion, you will be responsible for: Executing various projects on Combustion System of various existing fleet & New products with broad scope and deliver with high impact to the business Being accountable for all mechanical design activities pertaining to gas turbine components and assembly design, including 2D/3D parts modelling, interface and components design requirements, thermal/structural FEM, failure analyses (HCF & LCF initiation and crack propagation), detail mechanical design analysis and drafting. Executing on Design to cost initiatives, NCA, RCA programs Coordinating with global engineering team and facilitate technical discussions within Engineering, Manufacturing, Procurement, and the Supply chain Presenting ideas & analysis results through design reviews and drawing sign-off Documenting all work in design record books Prepare invention disclosures to protect the technology that provides a competitive advantage to the business Fuel your passion To be successful in this role you will: Have Master s Degree in Mechanical Engineering from reputed institutes with 1 to 5 of experience in Mechanical design according to above job needs Be familiar with design and analysis tools and systems such as: NX (Unigraphics), ANSYS Classic, ANSYS Workbench, ANSYS Topology Optimization or similar Understand the technical documentation, GD&T, its management process (e.g., Bill of Material) and Supply Chain Processes Demonstrate excellent oral and written communication skills, be fluent in English. Strong engineering fundamentals; Articulate communicator; Ability to adapt well to working in teams. Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

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5.0 - 9.0 years

15 - 20 Lacs

Pune

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Job Responsibility: 1.Handling and Monitoring of Supplier related NC for containment action and repairs, RCA and CA, PA through 8D approach and Problem-solving techniques 2.Work and communicate with India DQE and HQ China DQE members time-to-time for category and Components specific Issue resolution be it China or India sourced items 3.Troubleshoot and resolve through containment action for the N&H Assembly Components in areas like Electrical, Mechanical, Gearbox Bearing and Composite and Steel Fabrication, Casting and Fasteners and Generator, Control Panels, Cables etc. especially during incoming and assembly to minimize downtime and ensure the recovery if there any issue on-time and right Quality Repair/Salvage and CA or PA done overall 4.Do time to time required minimum Failure analysis by RCA/QC Tool Approach to improve components receipt Quality Assured for the smooth N&H production 5.Ensure adherence to EHS (Environment, Health & Safety) standards on the supplier activities in shop floor when there is scenario to work / repair / Salvage jointly in-line 6.Collaborate with planning, logistics, and quality departments to manage workflow, resolve bottle necks, and ensure optimal resource utilization. 7.Coordinate daily shop floor activities related to nacelle and hub assembly to ensure timely production targets. 8.Gain and follow and guide suppliers technicians on standard assembly practices, electrical safety, and updated technical procedures. 9.Attitude to learn and adopt and work new skill and new challenges. Job Requirement with Education & Experience: 1.Diploma in Mechanical Engineering or Electrical Engineering or Chemical Engineering 2.5 7 Years of experience in wind turbine manufacturing, assembly, or electrical integration 3.Preferably in Nacelle and Hub production, Process and Supplier Quality etc 4.Experience in coordinating shop floor activities and cross-functional collaboration. 5.Knowledge in Quality Tools like, PPAP, FMEA, Control Plan, 8D, NC and NC Claim etc.

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3.0 - 8.0 years

3 - 6 Lacs

Gurugram

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Must have Min 1+yr Exp as Quality Analyst from International Banking Process BPO Must know Quality QC Metrics. Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

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4.0 - 9.0 years

4 - 8 Lacs

Greater Noida

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Business Excellence Executive | Minda Corporation Limited Location: Greater Noida Education: B.Tech (Mandatory) Experience: 5-6 years in Business Excellence, Quality Management, or related fields Minda Corporation Limited is seeking a Business Excellence Executive to drive process improvements, enhance operational efficiency, and foster a culture of continuous improvement. The ideal candidate will possess strong analytical skills, a deep understanding of Total Productive Management (TPM), and experience in quality management methodologies. Key Responsibilities: Conduct regular process audits to ensure compliance with quality standards and identify areas for improvement. Develop and monitor Key Performance Indicators (KPIs) to measure process efficiency and provide insights for decision-making. Collaborate with department heads to design and implement training programs focused on TPM and continuous improvement. Lead root cause analysis (RCA) sessions to address process inefficiencies, eliminate bottlenecks, and enhance customer satisfaction. Prepare and present monthly business excellence reports to senior management, highlighting performance metrics and improvement initiatives. Implement Total Quality Management (TQM) strategies, ensuring defect reduction and improved product quality. Technical Expertise & Skills: Process Optimization: TPM pillars, cycle time study, OEE calculation, and performance improvement strategies. Quality Tools & Analysis: Proficiency in FMEA, RCA, and 7 QC tools for problem-solving and defect prevention. Maintenance & Reliability: Expertise in MTTR & MTBF analysis to enhance equipment efficiency and minimize downtime. Performance Metrics: Skilled in machine availability and performance loss calculation. Continuous Improvement: Hands-on experience with 5S, POKA-YOKE, Kaizen, and autonomous maintenance systems. Risk Assessment: Equipment criticality ranking based on severity, occurrence, and detectability. How to Apply: Interested and qualified candidates may share their resume on prerika.singh@mindacorporation.com

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3.0 - 5.0 years

4 - 5 Lacs

Saran

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Job Title : Manager Quality Assurance Department : Quality Assurance Reporting to : Assistant General Manager Quality Assurance Location : Akhand Jyoti Eye Hospital (Centre of Excellence) with regular visits to all satellite centres Purpose of the Role : To champion, sustain and continuously improve the Quality Management System (QMS) across the hospital network, assuring patient safety, regulatory compliance, and an all pervasive culture of excellence. Consolidated Job Description Sr. No.Broad Responsibility AreaKey Job Descriptions (JD)1Quality Management System (QMS) & Documentation Control Own the QMS and ensure alignment with NABH / ISO standards Maintain the master list of documents, SOPs, records and forms; review/approve revisions; control circulation of copies Drive periodic management review of QMS effectiveness 2. Regulatory & Statutory Compliance Monitor statutory licenses (BMW, PCB, etc.) and ensure renewals Track compliance with national/state healthcare regulations and patient-safety standards. 3. Internal Audits & Gap Assessments Prepare the annual internal-audit calendar; train auditors; approve check-lists Lead audits at base hospital and conduct gap assessments at satellite centres; ensure timely closure of NCs/CAPAs. 4. Committee & Governance Meetings ¢ Ensure Quality Steering, Infection-Control, Medication-Safety, OT-Users and other statutory committees meet at defined frequency; record & disseminate minutes; track action items. 5. Training & Competence Development ¢ Conduct induction and recurrent training on Quality Policy, Mission-Vision-Values, SOPs, patient safety, BMW, incident reporting, RCA & CAPA ¢ Coordinate calendared technical sessions with Training & Education department. 6. Patient Safety, Risk & Incident Management ¢ Lead weekly safety rounds (OT, OPD, wards, outreach camps) ¢ Maintain & update enterprise risk matrix; facilitate RCA & CAPA for all incidents/near-misses ¢ Submit quarterly risk-management report to leadership. 7. Clinical Protocol & Sterilization Oversight ¢ Verify OT sterilization logs, biological indicators, and adherence to infection-control SOPs Audit OPD, diagnostic areas and outreach camps for compliance with clinical pathways. 8. Data Analysis, Reporting & MIS ¢ Collate quality indicators, patient-flow time-motion data, incident stats and patient-feedback trends. Generate and present the monthly MIS deck to Senior Management & SIT; publish dashboards on intranet. 9. Patient Experience & Feedback Management ¢ Supervise systematic collection and statistical analysis of patient-satisfaction surveys & suggestion registers; develop improvement plans with process owners. 10.Continuous Improvement & Innovation ¢ Champion Lean/Six-Sigma or Kaizen projects to reduce waste and enhance clinical and administrative efficiency. Publish case studies and share best practices across centres. 11. Leadership & Team Management ¢ Direct and coach Trainee, Executive and Senior Executive QA staff; conduct weekly departmental huddles; perform goal-setting and appraisals Foster a culture of collaboration, learning and recognition within the QA team. 12. Stakeholder Communication & Quality Culture Promotion ¢ Act as quality ambassador; engage clinicians, nursing, admin, supply-chain and outreach teams to embed quality in every interaction. Publish quality alerts, newsletters, case studies on intranet and notice boards . Authority & Interfaces Internal : Asst General Manager QA, Department Heads, Training & Education, Nursing, OT, Outreach & Satellite Centres, Biomedical Engineering, SCM. External : Accreditation bodies (NABH/ISO), regulatory agencies, vendor auditors, donor-quality monitors. Desired Qualifications & Experience Bachelors / Masters degree in Hospital/Healthcare Administration or equivalent. 3+ years in hospital QA/QI; prior exposure to eye-care settings preferred. Key Competencies Deep knowledge of clinical governance, infection prevention, and ophthalmic clinical pathways. Data-analytic acumen; proficiency in Excel, QI dashboards & statistical tools. Influencing, coaching and change-management skills.

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8.0 - 10.0 years

7 - 11 Lacs

Bengaluru

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. About ExcelHer program: Are you looking for an opportunity to restart your career? Do you want to work with an organization that would value your experience no matter when you gained them? How about working with the best minds in the transportation industry where we need more women power? We are pleased to launch the ExcelHer program - the career returnship program at Volvo Group in India. The program is for women who have been on a career break for a year or more . This is our step towards empowering women to relaunch their professional journey after their absence from the workplace due to personal commitments. Exciting work assignments have been identified which you can refer in the list below. The assignment is for a tenure of 9 months . The participant of this program would have access to professional development programs, mentoring assistance by a business leader, apart from the experience of working with people from different functions/technologies/culture. If youre ready to seize this opportunity and align your experience with our career-defining assignments, we invite you to apply today. What s it like to work with Volvo Group? The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Position: ExcelHER - CAD De sign Engineer ROLE DESCRIPTION: Expertise in design and development of casted/forged metallic parts, pipes, brackets, handling supplier parts etc. Ensure design correctness and completeness for all design releases within the area of responsibility. Aide and support preparation of Engineering Design documents, for example 3D and 2D including CAD layouts (as per Volvo standards). Create and review technical drawings using GD&T, satisfying Form, Fit and Functional needs of design. Provide solutions from concept to industrialization phases of varying projects. B e able to perform packaging studies and propose intelligent design solutions to support Quality, Delivery, Cost, Feature and Sustainability aspects. SKILLS: Excellent in Creo Parametric 10 (Solid and Surface modelling, handling large assemblies, Sheetmetal modelling, Detailing, Piping and Cabling), Creo View, Windchill High demonstration of 3D modelling techniques ranging from medium to very complex cad geometries (inclusive of surfacing also) Strong GD&T application knowledge in designs proposed. Experience in handling supplier geometries (usage of Creo-IDD workbench added advantage) Strong in Engineering fundamentals involving complete development loop for projects. Having profound Powertrain / Internal Combustion Engine knowledge would be merit Good Knowledge of the materials and quality tools (SFMEA, DfaM , DFMEA, RCA, etc) Strong and fluent communication skills. EXPECTATIONS: Should be able to work as CAD Engineer with other CAD Engineers. Plan, lead and co-ordinate design & packaging studies through all of project phase and be responsible for digital mock-up correctness. Ensure the deliveries are made as per the requirements meeting timelines. Communicate relevant design and cad proposals to counterparts, clarify requirements and deliver as per needs of projects. Work collaboratively with internal and external teams to meet shared objectives . Recognized as a dedicated person with the player mindset, accountable and person to reach for jobs handled. Should be able to bring more value and experiences in team. Should be well-prepared person with high technical, Design and CAD knowledge. Aide for capitalising knowledge and methods preparations in projects involved. QUALIFICATION & EXPERIENCE: 8-10 years of automotive experience preferably in Powertrain industry BE/ BTech / MTech/MS in Mechanical Engineering Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

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2.0 - 5.0 years

3 - 6 Lacs

Gurugram

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Job Description: SMT Machine Operation Associate Position Overview: We are seeking a skilled SMT (Surface Mount Technology) Machine Operator to join our production team. The ideal candidate will be responsible for operating and maintaining SMT machines to ensure the efficient manufacture of electronic components. Key Responsibilities: Machine Operation : Set up and operate SMT machines including pick-and-place systems, solder paste printers and reflow ovens. Quality Control : Monitor production processes and perform quality inspections to ensure adherence to specifications and quality standards. Troubleshooting : Identify and troubleshoot machine malfunctions or production issues in a timely manner to minimize downtime. Maintenance : Conduct routine maintenance and cleaning of SMT machines to ensure optimal performance and longevity. Documentation : Maintain accurate production records, including machine settings, production volumes, and quality reports. Collaboration : Work closely with the production team and engineers to enhance processes and improve overall efficiency. Safety Compliance : Adhere to safety practices and protocols to ensure a safe working environment. Preferred Qualifications: Experience : Previous experience operating and setting up SMT machinery such as: Fuji NXT pick-and-place systems DEK and Fuji solder paste printers Heller and Vitronics reflow ovens Skills : Knowledge of lean manufacturing techniques including: 5S (Sort, Store, Shine, Standardize, Sustain) Kaizen (Continuous Improvement) Poka Yoke (Error-proofing techniques) Kanban (Inventory management system) Root Cause Analysis (RCA) for troubleshooting and process improvement Education : High school diploma or equivalent; technical degree in electronics or relevant field preferred. Working Conditions: The position may require working in a 3-shift manufacturing environment, which includes exposure of ESD, Controlled Temperature and mechanical equipment.

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2.0 - 5.0 years

3 - 6 Lacs

Gurugram

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Job Description: Electronics Product Assembly Associate Position Overview: We are seeking a skilled Electronics Product Assembly Associate to join our production team. The ideal candidate will be accountable for assembling electronic components and ensuring the efficient manufacture of high-quality products. Key Responsibilities: Assembly Operation: Perform assembly tasks, including component placement, soldering, and product testing. Quality Control: Monitor the assembly process and perform quality inspections to ensure adherence to specifications and quality standards. Troubleshooting: Identify and troubleshoot assembly issues or product malfunctions in a timely manner to minimize downtime. Maintenance: Conduct routine maintenance and cleaning of assembly equipment to ensure optimal performance and longevity. Documentation: Maintain accurate production records, including assembly instructions, quality reports, and test results. Collaboration: Work closely with the production team and engineers to enhance processes and improve overall efficiency. Safety Compliance: Adhere to safety practices and protocols to ensure a safe working environment. Preferred Qualifications: Experience: Previous experience in electronics product assembly or a related field. Skills: - Knowledge of assembly techniques and tools. - Familiarity with soldering and other assembly processes. - Ability to read and interpret assembly instructions and technical drawings. - Basic insight into quality control ethics. -5S (Sort, Store, Shine, Standardize, Sustain) -Kaizen (Continuous Improvement) -Poka Yoke (Error-proofing techniques) -Kanban (Inventory management system) -Root Cause Analysis (RCA) for troubleshooting and process improvement Education: High school diploma or equivalent; technical degree in electronics or a relevant field is a plus. Working Conditions: The position may require working in a 3-shift manufacturing environment, which includes exposure to ESD, controlled temperature, and mechanical equipment.

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5.0 - 8.0 years

5 - 8 Lacs

Gurugram

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Responsibilities: - Work in rotating shifts to ensure maximum availability of equipment (Paste printer/ chip mounter/ Reflow oven/ PCB loader/ unloader/ conveyors etc.) & Assembly equipment (Pneumatic press machines/ soldering stations/ PCB cutting machine/ ionizers/ selective soldering etc.), Test Equipment (ICT/ EOL, FFT etc.), Warehouse equipment (BOPT, HOPT, Dock levelers etc.) - Assign work to maintenance technicians and monitor same in respective shifts. - Carryout Preventive & Breakdown Maintenance of all equipment. - Analysis of down time and taking corrective as well as preventive actions - Systematic RCA for recurring and long breakdowns. - Skill improvement of maintenance technicians and operators through trainings and knowledge sharing - Support NPI/ ECN/ VE/ CE activities which require installation and trials of new process/ product or equipment, layout change. - Identify, Develop & deploy automation possibilities on the assembly processes. - Identify opportunities of improvements in existing process. - Drive Autonomous maintenance (TPM) at all applicable equipment. - Effective monitoring and implementation to HSE requirements in maintenance function - Active participation in daily tier meetings to manage day to day issues. - Maintain maintenance related metrics i.e. MTTR/ MTBF/ OEE etc. - Maintaining spares inventory as Backup/ Contingency plan in case of equipment failure. - Coordination with Buyer to create PR related to spare parts and service support from external vendors. - Coordination with AMC provider for schedule maintenance and B/D maintenance. - Ensure availability of required tools for efficient working of maintenance technicians. - Management of maintenance records as per retention policy. Skills & Education: - Degree (B.E/ B.Tech) in Electronics from recognized college - Minimum 5 to 8 years of experience in Electronics manufacturing industry - Must have good experience of SMT/ TH/Selective Soldering/ ICT/ FCT/ SPM/ Pneumatic press assy. etc - Understanding of electrical drawings and mechanical drawings of manufacturing equipment & machines. - Experience in managing PM/TPM program for all equipment at shopfloor. - Experience in Automation (Robotic/ PLC etc) will be added advantage. - Self-learner, Proactive approach, dedicated and Sincere in work. - Good communication skills with English proficiency

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5.0 - 6.0 years

5 - 9 Lacs

Pune

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4-6 years experience in implementing APM solutions for refining, petrochemical, mining, power, or other chemical industries Excellent understanding and knowledge of the unit operations and processes utilized in the chemical process industries. Proficient in identifying irregularities in datasets using various anomaly detection techniques. Skilled in developing tools for data preprocessing. Experienced in code maintenance and version control. Capable of creating KPI dashboards using Power BI or Tableau Able to build equipment/process performance models using thermodynamic and 1st principles. Good understanding of the Industry standards followed in APM space. Experience in operations, maintenance & diagnosis of failures for key operating equipment s like Pumps, Compressors, Turbines, Heat Exchangers, Furnaces and similar rotary/static equipment. Understanding and implementation knowledge of APM modules like Reliability Centered Maintenance (RCM), Failure mode and effects analysis (FMEA), Root Cause Analysis (RCA) etc., Working experience in Python or other Machine Learning tools. Experience in writing SQL queries and stored procedures Working experience of integration with other systems using OPC, OLEDB, ODBC and web services. BE/ Btech 5+ years experience APM model configuration as per design, with quality and on time delivery. Thoroughly follow agreed design documents (FDS, DDS, test procedures and training manuals) during project execution. Participate customer meetings including KOM, design workshops, trainings, and testing and work as per agreed action. Build performance and analytical models for new equipment types. Build models for process scenarios. Ensure assignment finish within time and with quality. Work with lead and prioritize & work accordingly on open points or planned assignment. Follow the Company defined standard practices and methods

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2.0 - 5.0 years

4 - 8 Lacs

Bengaluru

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practices in Azure Cloud and deployment of applications using Azure, Python, React, PostgreSQL, and REST APIs. * Act as a lead and mentor for a small team of 2-3 developers, fostering a collaborative and productive work environment. * Develops, build, deploy and test Python and Reach applications. * Participate in discussions (involving onsite/offshore teams) for POC and development * Accurately estimates the magnitude and time requirements to complete for projects. Provides accurate and timely updates to DEV/Project manager on progress. Highlights risks/issues at the early stages. * Writes HLD for new systems, or changes to existing systems and ensures they are signed off by Architects/Dev Manager. Helps developer for creation of LLD and reviews the same * Ensures implementation is as per design , unit testing coverage is sufficient, code reviews and unit testing is performed with evidences. * Helps resolve DEV impediments in a Sprint * Contributes in defining test coverage and test plans. * Responsible / Work with SVT Lead/Manager to ensure SDLC process and artifacts are followed for a release, release quality, audits, RCA * Ensures adequate cross skill knowledge across all products/integration project * Should be thorough on company DEV SDLC policies * Works with the DEV Manager to assure new functionality is properly documented and all DEV documents are completed with high quality and on time as per IQVIA SDLC process. * Participates in peer review of work products such as code, designs, and test plans produced by other team members. * Assists other team members, serving as a Subject Matter Expert of the Product and its modules. * Serves as level 4 support, troubleshooting problems, providing workarounds and producing patches for customers as required * Flexible enough to adjust to changes in work, technology, team, etc. * Excellent communication, problem-solving, and organizational skills. . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

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2.0 - 5.0 years

6 - 10 Lacs

Bengaluru

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. About ExcelHer program: Are you looking for an opportunity to restart your career? Do you want to work with an organization that would value your experience no matter when you gained them? How about working with the best minds in the transportation industry where we need more women power? We are pleased to launch the ExcelHer program - the career returnship program at Volvo Group in India. The program is for women who have been on a career break for a year or more . This is our step towards empowering women to relaunch their professional journey after their absence from the workplace due to personal commitments. Exciting work assignments have been identified which you can refer in the list below. The assignment is for a tenure of 9 months . The participant of this program would have access to professional development programs, mentoring assistance by a business leader, apart from the experience of working with people from different functions/technologies/culture. If youre ready to seize this opportunity and align your experience with our career-defining assignments, we invite you to apply today. What s it like to work with Volvo Group? The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey. . Position: ExcelHER - CAD De sign Engineer ROLE DESCRIPTION: Expertise in design and development of casted/forged metallic parts, pipes, brackets, handling supplier parts etc. Ensure design correctness and completeness for all design releases within the area of responsibility. Aide and support preparation of Engineering Design documents, for example 3D and 2D including CAD layouts (as per Volvo standards). Create and review technical drawings using GD&T, satisfying Form, Fit and Functional needs of design. Provide solutions from concept to industrialization phases of varying projects. B e able to perform packaging studies and propose intelligent design solutions to support Quality, Delivery, Cost, Feature and Sustainability aspects. SKILLS: Excellent in Creo Parametric 10 (Solid and Surface modelling, handling large assemblies, Sheetmetal modelling, Detailing, Piping and Cabling), Creo View, Windchill High demonstration of 3D modelling techniques ranging from medium to very complex cad geometries (inclusive of surfacing also) Strong GD&T application knowledge in designs proposed. Experience in handling supplier geometries (usage of Creo-IDD workbench added advantage) Strong in Engineering fundamentals involving complete development loop for projects. Having profound Powertrain / Internal Combustion Engine knowledge would be merit Good Knowledge of the materials and quality tools (SFMEA, DfaM , DFMEA, RCA, etc) Strong and fluent communication skills. EXPECTATIONS: Should be able to work as CAD Engineer with other CAD Engineers. Plan, lead and co-ordinate design & packaging studies through all of project phase and be responsible for digital mock-up correctness. Ensure the deliveries are made as per the requirements meeting timelines. Communicate relevant design and cad proposals to counterparts, clarify requirements and deliver as per needs of projects. Work collaboratively with internal and external teams to meet shared objectives . Recognized as a dedicated person with the player mindset, accountable and person to reach for jobs handled. Should be able to bring more value and experiences in team. Should be well-prepared person with high technical, Design and CAD knowledge. Aide for capitalising knowledge and methods preparations in projects involved. QUALIFICATION & EXPERIENCE: 8-10 years of automotive experience preferably in Powertrain industry BE/ BTech / MTech/MS in Mechanical Engineering We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

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1.0 - 4.0 years

8 - 12 Lacs

Noida

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As a Support Service Manager (SSM) , youll provide personalized support to our Ultimate Support plan customers, ensuring clear communication, regular updates, and seamless collaboration with Technical Account Managers (TAMs). Your role involves coordinating with both customers and internal Adobe teams to expedite issue resolution and enhance transparency . Additionally, youll establish positive relationships across various internal departments. What You ll Do: Key responsibilities include: Partnering with TAMs to deliver top-notch customer support, starting with smooth onboarding for new Ultimate customers. Reviewing daily Ultimate customer issues, ensuring high-quality updates aligned with priority and business impact. Leading support case queue reviews, ensuring accurate prioritization and progress visibility . Providing oversight for critical support issues , delivering personalized customer management until resolution. Contributing to service reviews , identifying successes and areas for improvement. Defining and maintaining the Service Improvement Plan , communicating progress updates. Conducting customer-specific Root Cause Analysis (RCA) post-significant events. Providing Support Health data and insights to the Ultimate delivery team, aiding in evaluating customer Technical Health. To succeed in this role, youll need: Business Insight : Understand customer needs alongside Adobes business goals, with strong problem-solving skills and experience analyzing data trends . Results Focus: Mentor and coach team members, prioritizing long-term strategic improvements over short-term results. Influence: Demonstrate a track record of leading virtual teams globally, effectively communicating with senior stakeholders. Strong Communication Skills : Articulate plans and ideas effectively, showing passion and handling urgent customer communications. Support Experience: Extensive experience supporting high-profile Enterprise customers or leading technical support teams, with a focus on customer success and collaboration . Organizational Skills: Ability to prioritize, manage, and implement projects effectively across multiple functions. .

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3.0 - 5.0 years

3 - 4 Lacs

Hyderabad

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Hands on experience of APM (Application Performance Monitoring)Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIMExperience on Ticketing tool like Service Now, Jira, ITSMGood Knowledge of SQL and Linux and Basic understanding of JavaBasic understanding of Incident Management Process and LifecycleBasic understanding of SLA/KPIsBasic knowledge of Microsoft Excel and Power PointGood Decision making, analytical and time management skills Multitasking abilitiesAbility to work from office Ability to commute to office on self-basis Excellent communication skillsFlexibility to work in 24/7 shiftsProviding RCA for Incidents and preparing chronology Supporting Application Team with SR and extracting result from Database as required

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Exploring RCA Jobs in India

India has a thriving job market for professionals skilled in Root Cause Analysis (RCA). RCA professionals are in high demand across various industries, including IT, manufacturing, healthcare, and customer service. If you are considering a career in RCA in India, here is a guide to help you navigate the job market effectively.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their vibrant job markets and have a high demand for RCA professionals.

Average Salary Range

The average salary range for RCA professionals in India varies based on experience levels. Entry-level RCA analysts can expect to earn between INR 3-5 lakhs per annum, while experienced RCA managers can earn upwards of INR 12-15 lakhs per annum.

Career Path

In the field of RCA, a typical career path may include roles such as RCA Analyst, RCA Specialist, RCA Manager, and RCA Consultant. As professionals gain experience and expertise, they may progress to higher levels of responsibility and leadership, such as Senior RCA Manager or Director of RCA.

Related Skills

Apart from proficiency in Root Cause Analysis, RCA professionals are often expected to have skills in data analysis, problem-solving, critical thinking, communication, and project management. Knowledge of quality management systems and industry-specific regulations can also be beneficial.

Interview Questions

  • What is Root Cause Analysis, and why is it important? (basic)
  • Can you walk us through your process for conducting an RCA investigation? (medium)
  • How do you prioritize potential root causes during an RCA process? (medium)
  • Have you ever implemented preventive measures based on RCA findings? If so, can you provide an example? (advanced)
  • How do you ensure that corrective actions from an RCA are effectively implemented and sustained? (advanced)
  • How do you handle resistance to change when implementing RCA recommendations? (medium)
  • Describe a challenging RCA project you led and how you overcame obstacles during the process. (advanced)
  • What software tools or techniques do you use for RCA, and why? (medium)
  • How do you communicate RCA findings and recommendations to stakeholders? (basic)
  • Can you explain the difference between immediate causes and root causes in an RCA context? (basic)
  • How do you ensure that RCA processes comply with industry standards and regulations? (advanced)
  • Describe a time when an RCA you conducted led to a significant improvement in operational efficiency. (medium)
  • How do you stay updated on best practices and advancements in the field of Root Cause Analysis? (basic)
  • What role does data analysis play in RCA, and how do you approach data interpretation during an investigation? (medium)
  • How do you handle situations where multiple root causes are identified during an RCA process? (advanced)
  • Can you provide an example of a successful RCA project you were involved in and its impact on the organization? (medium)
  • How do you involve cross-functional teams in an RCA process, and what benefits does it offer? (medium)
  • How do you ensure confidentiality and sensitivity when dealing with RCA investigations involving personnel issues? (medium)
  • What steps do you take to prevent bias or assumptions from influencing the outcome of an RCA? (advanced)
  • How do you measure the effectiveness of corrective actions implemented as a result of an RCA? (advanced)
  • Describe a scenario where an RCA you conducted did not yield the expected results. How did you handle the situation? (advanced)
  • How do you approach continuous improvement in RCA processes within an organization? (medium)
  • What role does leadership play in driving a culture of RCA within an organization? (basic)
  • How do you handle situations where stakeholders disagree on the identified root cause and proposed corrective actions? (advanced)

Closing Remark

As you prepare for interviews and explore job opportunities in the field of RCA in India, remember to showcase your expertise in Root Cause Analysis, problem-solving abilities, and communication skills. Stay updated on industry trends and best practices to stand out as a competitive candidate. With dedication and preparation, you can confidently pursue a successful career in RCA in the thriving job market of India. Good luck!

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