Roles & responsibilities What a day looks like: Conduct CRTs and OJTs during Induction for On-rolls & Off-rolls (Could be daily) Conduct detailed Floorwalk for the new hires (Ratio 1:30) Conduct RCAs and facilitate Refresher trainings Business Improvement Initiatives (Ideate and participate in FC improvement measures) Strong partnership with Ops for Process streamlining Performance Management and insights Tracking 0-30 days performance for new joiners Initiate continuous improvement initiatives for mature staff (60+ days) Should be able to manage a shift end-to-end (including deployment) Take part in fortnightly / monthly trainer certifications Maintain SME knowledge by participating in FC operations and bridging gaps b/w L&D and Ops Must Have Qualifications: 1 to 3 years of experience in Facilitation, Content Development, and Instructional Design Excellent written and oral communication Advanced MS Office and LMS tools (eg: Absorb) proficiency Should be able to read and interpret data and conduct trend analysis Willing to work all shifts including Night Shift Willing to work on overtime as and when required Strong stakeholder management skills Must be extremely dynamic and be able to thrive under pressure Desired Qualifications: 1 +yrs Experience of Warehouse operations and/or training will be an added advantage 1 +yrs Experience of working in a reputed big FC

Previous job Next job JOB DESCRIPTION MUMBAI GENERAL OFFICE Job Description Currently, Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1/ In-warranty and Out-warranty information 2/Repair and Replacement services. The after sales specialist will be end to end responsible for running this system from complaint/ clarification received to redressal, ensuring timely closure. Also, management of spare parts, ordering, inventory holding, working closely with service partners like courier services, distributors, service centres, agencies etc will be part of scope. The individual will also be responsible for publishing weekly tracker for status check and escalation. Qualification Candidates must have a graduate degree with minimum 5 years of experience preferably in after sales in electronics/ appliances industry YOUR TEAM You will report directly to the India Braun Outcome Leader, working closely with the Braun After Sales Service distributor, complaint registration agency, other service providers like courier partners, service centres and their extended teams. HOW SUCCESS LOOKS LIKE Process Implementation: Successfully implement the monthly drumbeat of After Sales Coordinate and be the central SPOC for end to end After sales service providers Distributors, agencies, service centres Continuous Learning: Demonstrate agility in learning and acquiring new skills to adapt to evolving landscapes. RESPONSIBILITIES OF THE ROLE: Communication and Coordination : Collaborate with After sales service providers. Execution Excellence : Ensure timely closure of all complaints and queries. Monthly Reporting: Weekly reporting of status along with RCA and help needed to fix. Escalation Management : Assess and escalate critical findings or issues to senior leadership as needed. Job Qualifications ROLE REQUIREMENTS Collaboration and Leadership : Ability to work effectively in a matrixed, team-oriented environment, demonstrating leadership and collaborative skills. Interpersonal Skills: Strong interpersonal skills with the ability to problem solve, lead and influence. Communication Skills : Intermediate verbal and written communication skills in English.

Quality Assurance and Compliance Leader Job Details | Sealed Air Corporation Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Quality Assurance and Compliance Leader Keyser, WV, US, 26726 ROLE PURPOSE The Quality Assurance & Compliance Leader serves as a front-line leader for Quality Assurance. This role is responsible for reviewing the Quality Management System (QMS), assessing compliance with AIB and ISO, and communicating identified non-conformances to the team, ensuring corrective and preventive actions are implemented to maintain quality standards and drive continuous improvements. The Quality Assurance and Compliance Leader oversees quality processes ensuring the QA Tech team is aligned with the quality plans and controls, supports training for the QA team and maintains accurate daily quality records, reports and KPIs. Starting rate of pay is $27. 00. This will primarily be a Monday to Friday, daylight position with the expectation to work evenings as needed. PRINCIPAL ACCOUNTABILITIES Review QA Technician attendance (ADP reviews). Administrate the Internal Quality Program. Conduct internal audits for AIB and ISO standards to identify and document non-conformances. Oversee compliance for GMP, Pest Control, Calibration, Sanitation and Environment programs. Ensure In-process audits and tollgate inspections are performed as required. Manager retains samples and maintains production quality documentation. Maintain records of internal audits results, corrective actions and compliance documentation. Follow up on internal and external audit findings through to closure. Ensure controlled documents are current and properly maintained for the site. Attend Daily Integration (DI) meeting. Monitor and ensure accurate shift-level Quality KPI and handover communication among QA Techs. Oversee timely and proper root cause analysis (RCA) by TPL and QA Techs. Ensure non-conforming materials and products are disposed of promptly and appropriately by QA Techs. Investigate and report food safety incidents in a timely manner. Prepare and communicate the Internal Quality Alerts Update quality alerts in Smart Factory. Maintain and manage training documents for AIB, ISO, GMP and QMS: coordinate with E. A. T. team to support training initiatives. Serve as a backup for QA Technicians. QUALIFICATIONS Education: High School Diploma or equivalent. Experience: 3-5 years of experience in a production or quality leadership role. Experience conducting audits. Experience with AIB, ISO or other Food Safety and Quality certifications. Skills/Certifications/Special Training: Proficient in Microsoft Office applications, especially Word, Excel and Power Point is required. AIB or other Food Safety training or certification. Strong attention to detail. Effective communication skills with team members and other coworkers. Problem solving and research skills to gather and analyze relevant information. Solid understanding of quality controls processes and procedures. Time management skills with the ability to meet deadlines. Technical and math skills Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. *Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Drivers License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair. com. Corporate sustainability. It s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. QA, Quality Assurance, Agronomy, Agribusiness, Agricultural, Quality, Technology, Agriculture

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Role & Responsibility: 1. Cafe Quality Audits: Conduct periodic audits to assess and ensure adherence to operational and quality standards across all cafe locations. 2. System Inventory Reconciliation: Reconcile system-recorded inventory with physical stock to identify discrepancies and prevent losses. 3. CCTV-Based Transaction & Payment Audits: Review surveillance footage to verify transactional integrity and investigate payment-related anomalies. 4. Zero Tolerance Zone (ZTZ) Case Identification: Identify and escalate critical compliance breaches under ZTZ protocols. 5. Fixed Asset Reconciliation: Audit and verify the presence and condition of fixed assets against the asset register. 6. KWP Inventory Checks: Perform audits of KWP (Kitchen Work Procedure) inventories to ensure proper stock management and SOP adherence. 7. Issue Identification & Root Cause Analysis: Proactively identify recurring operational issues and perform in-depth root cause analysis (RCA) to recommend corrective actions. 8. Cash Audits: Regularly audit cash transactions, deposits, and handling processes at store level to ensure financial accuracy. 9. Monthly Management Reporting: Prepare and present comprehensive audit reports, findings, and recommendations to senior management monthly. Required skills: 1. Strong analytical and investigative skills. 2. Proven experience in auditing retail or food & beverage operations. 3. Working knowledge of CCTV audit processes and POS systems. 4. High attention to detail and integrity. 5. Strong leadership and team management abilities. 6. Courage in driving new agendas.

Plan, execute, and monitor preventive, predictive, and breakdown maintenance for all mechanical equipment in the refinery. Troubleshoot and repair rotating and static equipment such as pumps, compressors, heat exchangers, valves, and pipelines. Required Candidate profile Bachelor’s degree in Mechanical Engineering Min 3 years of experience in mechanical maintenance within the oil & refinery industry Technical knowledge of mechanical systems used in refinery operation

Software Quality Assurance Engineer with hands-on experience in Quality Management Systems including ISO 9001:2015 and ISO 27001 (added advantage). Expertise in implementing and managing knowledge in CMMi process for IT projects, and Agile Scrum methodologies. Internal Auditor Certification in relevant standards, especially CMMI and Agile Scrum frameworks, with practical experience in conducting internal audits. Knowledge and experience in Configuration and Requirement Management activities such as CMP review & update, Configuration Management Audits, and Release Audits. Ability to drive business excellence and continuous process improvement initiatives. Strong skills in conducting Root Cause Analysis (RCA), Problem Solving, Process Mapping, Value Stream Mapping (VSM), and implementing process improvements. Roles and Responsibilities Software Quality Assurance engineer with knowledge in QMS such as ISO 9001: 2015 and expertise in implementing & managing CMMI level 5 and working in Agile scrum environments

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure

Lead reliability studies, optimize maintenance strategies, conduct bad actor analysis, perform failure investigations, steward asset KPIs, and support reliability improvement initiatives across refinery and LNG facilities. Required Candidate profile BE/B.Tech in Mechanical, Chemical, or Materials Engineering with 3–10 yrs in reliability engineering, failure analysis, maintenance optimization; experience in refinery, LNG, or petrochemical sectors

Monitor and diagnose rotating equipment health, perform vibration analysis, optimize maintenance strategies, conduct root cause analysis, support turnaround planning, and enhance machinery reliability in LNG and refinery operations Required Candidate profile 5–15 yrs in rotating equipment reliability, vibration diagnostics, RCA, turnaround support; ISO 18436 certification, System1 and thermal performance analysis experience preferred.

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification

HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure. Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture and software updates. The ideal candidate should possess a solid understanding of Linux environment, basic networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment.Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure. Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture and software updates. The ideal candidate should possess a solid understanding of Linux environment, basic networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment.Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

We are looking for a highly skilled and proactive Technical QA Project Manager to lead Quality Assurance initiatives across complex programmes and multi-team work packages. This role requires a strong blend of technical expertise, client-facing capabilities, project management skills, and leadership acumen to ensure the successful delivery of quality solutions, on time and within scope Mandatory Attributes: A problem-solver with attention to detail and a commitment to quality. A leader who can inspire and influence both clients and internal teams. Comfortable navigating ambiguity and taking ownership of delivery outcomes. Project Delivery Management: Plan, track, and ensure on-time delivery of QA work packages. Lead daily/weekly stand-ups to monitor progress and resolve blockers. Key responsibilities: Client Stakeholder Liaison: Serve as the main point of contact for clients and internal teams. Communicate status, risks, and priorities clearly and proactively. Quality Metrics Reporting: Track QA KPIs (e.g., defect leakage, automation coverage) and deliver regular dashboards and executive summaries to drive improvement. Risk Change Management: Identify testing risks early and plan mitigation. Assess impacts of scope changes and adjust QA plans accordingly. Automation Strategy: Align automation goals with business value and release cycles. Track ROI and continuously optimize coverage. Team Development: Mentor QA engineers, promote best practices, and foster a quality-first mindset. Conduct performance reviews and knowledge-sharing sessions. Process Governance: Ensure QA process adherence (Agile, DevOps, CI/CD). Perform RCA for production issues and embed learnings. Release Readiness: Lead Go/No-Go decisions based on test coverage and readiness. Ensure environments and test data are in place.

Excellent understanding and knowledge of the unit operations and processes utilized in the chemical process industries. Able to build equipment/process performance models using thermodynamic and 1st principles. Good understanding of the Industry standards followed in APM space. Experience in operations, maintenance diagnosis of failures for key operating equipment s like Pumps, Compressors, Turbines, Heat Exchangers, Furnaces and similar rotary/static equipment. Understanding and implementation knowledge of APM modules like Reliability Centered Maintenance (RCM), Failure mode and effects analysis (FMEA), Root Cause Analysis (RCA) etc., Working experience of R, Python or other Machine Learning tools. Experience in writing SQL queries and stored procedures Working experience of integration with other systems using OPC, OLEDB, ODBC and web services. Experience in implementing APM using Aspen M-Tell, GE Smart Signal, AVEVA APM, Expert Microsystems SureSense or similar APM solutions. Understanding of various Analytic software like SureSense, custom analytic in Python, etc. Type of algorithm use for analyzing data suggest best possible match/result. Review history data and suggest when exactly fault has occurred. Comfortable to develop analytic algorithm for customized prediction model. Interfacing Analytic model with Honeywell or third-party applications for data visualization 7-10 years experience in designing and implementing APM solutions for refining, petrochemical, mining, power, or other chemical industries Lead/Support the technical delivery of the project right from design to closure. Create/Support Design documents- FDS, DDS, test procedures and training manuals. Lead customer meetings including KOM, design workshops, trainings, and testing. Track and manage progress as per schedule. Report progress to all stakeholders on regular basis. Design and build performance and analytical models for new equipment types. Design and build models for process scenarios. Manage customer expectation and ensure delivery within budget and timelines. Plan the engineering activities and ensure progress as per plan. Address customer issues on time by escalating to the right internal stakeholders Follow the Company defined standard practices and methods

Experience - 3~5 Yrs of relavant experience in automotive industry Experience in root cause analysis conducting simulation of market failures of vehicle systems. Expertise in engine electrical, body electrical parts vehicle controllers and softwares. Work experience knowledge on Electric vehicle / ADAS is an advantage Understanding of vehicle component level testing standards for New Models.Basic know how of design level interventaion for Quality problems . Demonstrated intent or experience in developing new technologies from concept to production. Verify and validate advance infotainment, telematics system functionality and reliability. Plan and conduct fleet testing across India and analysis of large amounts of test data to create meaningful solutions. Knowledge of component level designs, drawings and benchmarking activity. Excellent coordination skills to work with diverse internal and external project stakeholders Experience in field Data collection and creation of testing Standards as per customer usage conditions. Strong communication presentation skills, understanding of manufacturing processes at vehicle component level. Know-how about new vehicle features / technology and evaluation test methods standards. Understanding of drawing conducting inspection/audit at component level. Data analysis Interpretation Skills and use of SPC tools such as Cp / Cpk , controls charts etc. Advanced knowledge of quality tools and methods (e.g 8D, Ishikawa, FMEA, RCA, CAPA, MSA etc) Skills for effective coordination with other related departments, production shops field.

We are looking for a Quality Control Engineer who will be responsible for ensuring the quality of stainless steel tanks, components, and stamped products meet the companys standards and customer expectations. The role involves hands-on inspection, defect analysis, process monitoring, and supporting continuous improvement initiatives. Key Responsibilities: Perform in-process, incoming, and final inspection of stainless steel tanks, stamped components, and assemblies. Use precision instruments such as vernier calipers, micrometers, height gauges , etc., to check dimensions and tolerances. Interpret engineering drawings and manufacturing tolerances (GD&T). Monitor welding quality (TIG/MIG), seam finish, leak testing, and overall product aesthetics. Conduct quality patrols on the shop floor to ensure adherence to SOPs and quality standards. Prepare and maintain quality documentation, inspection reports, rejection logs, and test records . Identify and report non-conformities (NCRs) and work with the production team to resolve quality issues. Support root cause analysis and corrective/preventive actions (CAPA) for recurring issues. Participate in internal audits, ISO documentation, and process control plans . Assist in training production staff on quality standards and visual inspection criteria. Key Skills Required Strong understanding of QA/QC procedures in manufacturing and 5S methodology . Proficient in measurement tools and inspection techniques Extensive knowledge of welding inspection and surface finish quality Familiarity with implementation of ISO 9001:2015 QMS Good knowledge of MS Excel, quality formats, ERP systems and reporting tools. Analytical thinking and problem-solving using 5 Why/Fishbone. Attention to detail and discipline in documentation.

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationTemplateRoleVMware Horizon AdministrationJob TitleView Horizon Career Level10Entity:IO Shared ServicesKey ResponsibilitiesIn-depth knowledge on all Horizon Infrastructure server components like the connection, composer, security/ UAG, App volume manager, DEM, JMP. Cloud POD Architecture.Managing and provisioning virtual desktops like instant clones, instant clones, full clonesCreating desktop pools both dedicated and floating and configuring policies for the VDIs, hands-on experience in troubleshooting issues related to Windows 10/ Windows 11.In-depth knowledge on packaging applications using the app volume manager and Thin-App console.Work as a team player and collaboratively work with multiple teams.Upgrading the Horizon infra to the next best version. Client handling communication, managing team, providing KT both technical and Process related to the new joiners.Managing Citrix Xen-App and Xen-Desktop management.Understanding and hands-on experience of configuring Citrix policies.Basic knowledge of Azure Cloud administration and good to know Azure AVD functionality.Experience on working in incidents, service requests and changes.Experience in creating SOPs and Runbooks Identify RCA for re-occurring issues.Document RCA for P1 and Major incidents, provide technical expertise as per best practices and should come up with automation solutions as per client need. Technical Experience.1.Minimum of 5 years of experience in managing Horizon sites and strong VDI administration skills 2. Hands-on in managing VDI farm, packaging applications and troubleshooting performance-based issues 3. Providing effective inputs to enhance user experience and configuring optimization policies for the environment 4. Deep knowledge on GPOs specific to the Horizon infrastructure, DEM/ View Persona policies and managing the Composer server database, back up of the view components 5. Hands-on experience in working on the View Horizon Console, DEM, and App volume manager console 6. Certificate management and good understanding on VMware vSphere concepts like Snapshot management, HA, DRS, resource pools, template and clone management.7 Should be able to understand architectural set up of an environment and the flow of the user session to connect to the VDI and also RDSH sessions and applications.8. Good to have PowerShell scripting skills. Professional Attributes.1.Should be able to work in 24/7 Rota 2. Should have a minimum experience of 36 months 3. Should have good communication skills 4. Should be ready to acquire new skills 5. Should be flexible during OOH. Educational QualificationGraduate Qualification 15 years full time education

Role & responsibilities Daily Coordination with All India Field Service Team. Collating Field issues. Liaisoning with R&D, QA, Manufacturing , Sales ,Finance for resolving Product issues at the faster pace. Coordinating for Product issues ICA-PCA and the SOP validation in plant or field. Tracking & Coordinating the product improvement actions in field vehicles. Service Readiness from plant side for any new launches. Frequent visit in field to understand the actual issues at ground and enable smooth transmissions in between departments. Tracking Daily and Monthly MIS and reports.

Provide L2/L3 level support to customers in isolating, diagnosing, reproducing and solving technical issues in a timely manner. Understand and manage client expectations to ensure strong client service and satisfaction Communicate with the customer on the status and provide regular progress updates by o Attending Incident resolution calls with clients and internal stakeholders o Representing the team on routine Incident update calls with clients o Managing clients on live calls Work with respective support teams for Incident investigation, diagnosis and resolution. Determine if an incident needs to be escalated according to priority and severity of issue Participate in Incident review following major Incidents Draft and prepare final RCAs for Sev-1s and Sev-2s Facilitate and support lessons learned reviews and track RCA and remediation items. Monitor the Incidents and manage workload in their respective queues to ensure that client s SLAs and internal OLAs are respected Actively contribute to the Knowledge Base and other organization driven initiatives. Have a level-headed customer-first approach and be passionate about solving customer issues. Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Able to work independently, responding to customer issues and driving them to resolution with minimal supervision Prepare incident reports and trackers ( Internal/ External / Ad hoc) Work on real-time notifications for incident communication to clients We are looking for a self-motivated, client-facing and knowledgeable Incident Managers who embraces challenges supporting a Global Customer Base. Critical Skills Communication Ability to communicate confidently and effectively at all levels- Both verbally and in written, with clients and within org. Logical approach to problem solving Adhere to predefined Incident Management Process Should be able to distinguish between different severities and priorities as per defined definitions and act accordingly Should be able to recognize incidents eligible to be escalated to Engineering and Dev teams Technical Should be able to understand and collect the prerequisites helpful for primary troubleshooting of the issue reported. Mandatory Requirements In depth knowledge of Linux and troubleshooting skills Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods Experience on SMSC, USSD, VAS, SDP (Service Delivery Platform) SDP / RDP knowledge SS7 protocol & concepts Knowledge of Wireshark, SMS and TCPdump Networking Concepts Desired Hands on experience with MySQL or PgSQL, Mongo DB Knowledge of CLOUD based operations.

At Amazon, our mission is to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, driven individuals. As one of the most recognizable brands globally, Amazon delivers millions of products annually to our loyal customers. The Shipping & Delivery Support (SDS) Learning Organization within the Ops Empowerment (OE) team is dedicated to creating, maintaining, and delivering training for SDS contact center associates across multiple countries and lines of business. We are currently seeking a Training Manager to join our India team. This role is ideal for professionals who thrive in dynamic, fast-paced environments, with a strong background in contact centers, training, and team management. As the Training Manager, you will be responsible for coordinating and managing all training initiatives across various workflows, while leading and developing a team of trainers. You will collaborate closely with Operations Managers, global Training Managers, regional Managers, and Subject Matter Experts (SME) to ensure consistency and effectiveness in training delivery. We are seeking a team player who can not only lead their own team but also work closely with stakeholders to prioritize and deploy training programs that meet customer needs. If you re passionate about learning and love a challenge, we want you on our team! The role involves managing the development and delivery of complex, medium to large-scale training programs, often at a site or regional level supporting the IN market. This includes expert-level training facilitation, mentoring training specialists, and setting standards for training delivery. The role also requires ownership of stakeholder communication, gathering feedback, and implementing metrics to measure training success. As a subject matter expert (SME) in training facilitation, you will proactively identify risks, resolves complex issues, and drives operational efficiencies. The role includes identifying and sharing best practices, scoping out new metrics and tools, and making data-driven decisions while considering diverse opinions. The individual is responsible for increasing efficiency, raising productivity, and reducing costs at a site or regional level. This includes conducting root cause analysis, identifying program gaps, and driving continuous improvement with stakeholders. Managers also serve as an escalation point for site-level decisions, partnering with leadership to address local and regional needs. Additionally, the role requires effective communication and deep understanding of metrics, analysis, and updates, often delivering detailed narratives to influence business direction. A day in the life On any given day, your responsibilities will include but are not limited to: - Tracking, recording, and reporting training progress to stakeholders. - Coaching and developing trainers to enhance their skills and effectiveness. - Identifying and addressing knowledge gaps within the team. - Collaborating with stakeholders to finalize training needs, durations, and schedules. - Participating in global projects and attending relevant meetings. - Ensuring that all training processes are consistently followed and adhered to. - Completed a bachelors degree from an accredited university. - 3 to 5 years of experience managing a team, supporting their success and career growth - Fluent in both English and Hindi languages, written and spoken - Ability to collaborate effectively with local stakeholders, SMEs, front-line managers, and employees. - Has experience in doing root cause analysis (RCA), and analyze customer needs - Has proficiency in understanding and reading data - Proficient in Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint. - Blue Badge Employee with at least 2 years tenure or more (*for Internal candidates) - 3+ years of experience in training delivery within a corporate environment, with a proven track record in planning and implementing effective training programs. - Learning/training certification in eLearning, and industry certifications in instructional design, curriculum development, performance improvement, project management, or related areas (e.g., CPLP, CPT, PMP). - Strong knowledge of adult learning theory, training evaluations, and best practices. - Hands-on experience in training facilitation in both classroom and virtual settings. - Experience with Learning Management Systems (LMS) for tracking and measuring training results and learning effectiveness. - Demonstrated proficiency in eLearning development tools like Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash. - Familiarity with Amazon collaboration tools such as Amazon Workdocs, Quip, Asana, and a solid understanding of KNet/Amazon Learn. - Experience with Amazon AI tools like Cedric, Partyrock, etc. - Prior experience in a training and development role, specifically within customer service. - Proven ability to present to an audience and convey complex information in an engaging and understandable manner. - Experience developing training materials, job aids, and online tutorials, with a solid understanding of adult learning and training practices. - Demonstrated ability to work effectively in a cross-functional, global environment, showing cultural sensitivity and earning trust from stakeholders. - Excellent written and verbal English and Hindi communication skills. - Experience in applications such as QuickSight, PowerBI, Tableau, and able to make sense of the data provided by the systems

Join us as an Infrastructure Analyst Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people You ll be supporting the platforms operational stability and technology performance, including maintaining any system s utilities and tools provided by the platform This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development Were offering this role at associate level What youll do As an Infrastructure Analyst, you ll be providing input to and supporting the team s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You ll be supporting the delivery of a robust production management service for relevant infrastructure platforms. In addition, you ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. Your role will involve: Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity Building relationships with platform, domain and relevant cross-domain stakeholders Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations The skills youll need To succeed in this role, you ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. We ll also look to you to demonstrate: Technical knowledge and expertise of at least 4 years in interpreting error logs, monitor system performance data, and assess user information to ensure server reliability Strong Knowledge and troubleshooting skills in Windows server Administration - 2016 , 2019 and 2022,Active Directory Installation and troubleshooting skills in McAfee Antivirus, / EPO / ENS , Knowledge in ESX technology and its basic troubleshooting skills, Knowledge of monitoring tools like Tivoli ,SCCM, Puppet Creative and technical problem-solving techniques while installing, configuring, and maintaining Windows systems and servers, RAID configurations, Windows Server Cluster and NLB configuration s and its troubleshooting Expertise in troubleshooting server crash issues and analysis of Memory Dumps required for RCA, Knowledge in Storage disk, SAN, types of disk , connectivity ,replication mechanism ,Experience on Resource upgradation - Local and SAN Storage (Physical or Virtual)