Lead - Network Operations & Support Tata Communications

5.0 - 9.0 years

0 Lacs

dehradun, uttarakhand

On-site

The role at Tata Communications involves managing day-to-day network operations and maintenance in the area of Satellite communications. You will be responsible for handling GCE and RF equipment, including HPA, ACU, LNA, LNB, MODEMS, and UP CONVERTERS. You should be well-versed in satellite-related terms and proficient in customer handling, platform uptime, incident management, problem management, and escalation support. This operational role requires delivering impactful results that directly affect daily operations, including guiding professional or technical staff and ensuring the quality of their work. Your responsibilities will include creating and maintaining the infrastructure essential for field and network operations" growth and efficiency to enhance network availability. You will manage day-to-day O&M tasks of GCE and RF equipment independently, handle new enhancements and issue resolutions, perform proactive/reactive fault management, manage incident response by liaising with customers, coordinate with various teams for remote facility maintenance, develop skills regularly in the niche domain of satellite communication, conduct repair and maintenance tasks, and strive for optimal customer satisfaction. The role may involve working as an individual contributor or leading a small team. Desired skill sets for this position include knowledge of Satellite communication systems, troubleshooting experience with E/S network, GCE, and RF equipment, fault handling expertise, RCA capability, understanding of related technologies and customer interaction, familiarity with RF equipment, testing techniques, and methods for result analysis and correlation.,

Posted 1 month ago

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