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Assistant Manager Quality Tek Travels

2.0 - 3.0 years

6 - 6 Lacs

gurugram

Work from Office

Role & responsibilities FUNCTIONAL/ OPERATIONAL: Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standards Conducting / attending regular Calibrations with all stakeholders Being proactive in identifying learning and development needs of the team members/advisors Provides effective Coaching within the stipulated timelines as specified for respective processes Shares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staff Conduct briefing sessions and cascading updates to all on the operations floor Prepare reports based on the quality scores of the advisors Provide analysis on areas of oppo...

Posted 1 month ago

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