Roles and Responsibilities: · Ensure network services meet agreed service levels and performance standards. · Prepare the various dashboards for the Operational and Service Review Meetings using the agreed metrices and formats · Create and drive Continuous Service Improvement (CSI) plans with the NOC and Field Engineering teams · Oversee resolution of network issues, ensuring minimal downtime and efficient problem-solving. · Implement and refine ITIL-based service management processes for continuous improvement · Act as a bridge between technical teams, customers, and management, providing regular updates on service performance. · Creating and implementing standard operating procedures (SOPs) for incident management, escalation, and communication · Identify potential risks and implement strategies to enhance network reliability. · Collaborate with third-party vendors to ensure compliance with service agreements. · Implementing ITSM best practices for continuous improvement. · Maintaining clear and timely communication with internal and external stakeholders regarding service status and incidents · Working with cross-functional IT teams to drive network reliability initiatives, capacity planning, and ensure efficient issue resolution Desired key skills: · Bachelor of engineering degree and 8-10 years of experience in a NOC environment · Experience in Large Enterprise Networks in Service Assurance Area, preferably at Service Management level · Knowledge on LAN/WAN/SD-WAN/UC preferred · Expertise in ITIL frameworks, esp Service Management · Ability to manage multiple tasks in a fast-paced complex network environment. · Strong skills in MS Office for reports, presentations. · Self-starter with attention to detail and ability to maintain focus over long periods of time. · Ability to work “on call” support at odd hours as needed. · Knowledge of Power BI, ServiceNow will be added advantage · Excellent communication skills Show more Show less

Job Summary: We are seeking an experienced and dynamic Business Development Manager- Malaysia to drive growth for our staffing solutions business in Malaysia. The ideal candidate will have a strong background in sales and business development within the recruitment or HR services sector. You will be responsible for identifying new business opportunities, nurturing client relationships, and expanding our presence across key industries in Malaysia. Key Responsibilities: New Business Development : Identify and pursue new business opportunities with prospective clients requiring staffing and recruitment services across various industries (IT, engineering, finance, healthcare, manufacturing, etc.). Client Relationship Management : Develop strong, long-term relationships with existing and new clients to understand their hiring needs and propose tailored staffing solutions. Sales Strategy : Develop and implement sales plans to meet or exceed revenue targets and grow market share. Market Research : Conduct market analysis to identify trends, competitor activity, and potential areas for expansion. Proposal Development : Prepare and present business proposals, service agreements, and pricing models that align with client requirements Collaboration : Work closely with internal recruitment teams to ensure service delivery aligns with client expectations and SLAs. Negotiation & Closing : Lead contract negotiations, close deals, and manage onboarding of new clients. CRM & Reporting : Maintain accurate records in the CRM system and provide regular sales reports and forecasts to management. Requirements: Bachelor’s degree in Business, Marketing, Human Resources, or a related field. 7–10 years of proven sales or business development experience in staffing, recruitment, or HR solutions, preferably within the Malaysian market. Strong network of corporate clients across Malaysia is highly desirable. Excellent communication, negotiation, and presentation skills. Self-driven with the ability to work independently and manage multiple priorities. Knowledge of local employment laws and staffing trends in Malaysia. Show more Show less

Role: SAP Technical Consultant Location : Remote We are looking for SAP Technical consultant Must have 8+Years of experience in SAP Must have exp in BOPF( Business Object Processing Framework) , FPM (Floorplan Manager) Must have hands on xp in SAP Fiori, CDS view , OData Show more Show less

We are hiring for SAP QM (Quality Management) with Product Owner Must have 8+Years of IT experience Must have exp in Agile and Scrum Location :Remote Show more Show less

The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy. Responsibilities Serve as a product expert, product evangelist, and the voice of the customer Work cross-functionally to gather Responsibilities, customer feedback, and communicate priorities Create mockups and prototypes to assist with development Analyze metrics to understand customer and product performance Qualifications Bachelor's degree or equivalent experience in Information Technology 3+ years' of experience in project management Excellent written and verbal communication skills Scrum or Agile experience Show more Show less