Greater Kolkata Area
None Not disclosed
On-site
Full Time
Education / Certifications BE / BTech / CA / MBA (Systems, IT) CBAP / AAC or similar certification an advantage Experience 4–6 years eliciting requirements for ERP / CRM implementations Expertise crafting BRD, SRS, user stories & acceptance criteria Demonstrated PoC building in Zoho Creator / Deluge Core Responsibilities Conduct discovery workshops, gap analysis & process mapping Translate business needs into functional specs & wireframes Build rapid prototypes / PoCs to validate solution approach Liaise between clients, solution architects & dev teams Support UAT, training collateral & change‑management plans Requirements Key Delivery Metrics Requirement sign-off cycle time Defect leakage in UAT Stakeholder satisfaction score Preferred Skills / Tools Zoho Creator, Zoho Analytics, Visio, Lucidchart, BPMN, SQL
Greater Kolkata Area
None Not disclosed
On-site
Full Time
Education / Certifications CA / MBA (Operations, Project Management) or equivalent PMP / Lean Six Sigma Green Belt preferred Experience 8–10 years leading multi-disciplinary delivery teams in SaaS / IT consulting Proven record managing 50‑100 FTE portfolio with on-time delivery >95 % Hands-on exposure to Zoho ecosystem & cloud transformation projects Core Responsibilities Own end-to-end project governance, resource allocation & risk registers Establish & refine SOPs for implementation, support & change control Drive weekly cadence reviews, burn‑down charts, and executive dashboards Champion continuous improvement, automation & cost optimisation initiatives Mentor project managers and align cross-functional teams to OKRs Requirements Key Delivery Metrics Project TAT compliance CSAT / NPS targets Gross margin per project Utilisation & billability Preferred Skills / Tools Zoho Projects, Zoho Analytics, Jira, MS Project, Power BI, Agile / Scrum
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