Education / Certifications BE / BTech / CA / MBA (Systems, IT) CBAP / AAC or similar certification an advantage Experience 4–6 years eliciting requirements for ERP / CRM implementations Expertise crafting BRD, SRS, user stories & acceptance criteria Demonstrated PoC building in Zoho Creator / Deluge Core Responsibilities Conduct discovery workshops, gap analysis & process mapping Translate business needs into functional specs & wireframes Build rapid prototypes / PoCs to validate solution approach Liaise between clients, solution architects & dev teams Support UAT, training collateral & change‑management plans Requirements Key Delivery Metrics Requirement sign-off cycle time Defect leakage in UAT Stakeholder satisfaction score Preferred Skills / Tools Zoho Creator, Zoho Analytics, Visio, Lucidchart, BPMN, SQL
Education / Certifications CA / MBA (Operations, Project Management) or equivalent PMP / Lean Six Sigma Green Belt preferred Experience 8–10 years leading multi-disciplinary delivery teams in SaaS / IT consulting Proven record managing 50‑100 FTE portfolio with on-time delivery >95 % Hands-on exposure to Zoho ecosystem & cloud transformation projects Core Responsibilities Own end-to-end project governance, resource allocation & risk registers Establish & refine SOPs for implementation, support & change control Drive weekly cadence reviews, burn‑down charts, and executive dashboards Champion continuous improvement, automation & cost optimisation initiatives Mentor project managers and align cross-functional teams to OKRs Requirements Key Delivery Metrics Project TAT compliance CSAT / NPS targets Gross margin per project Utilisation & billability Preferred Skills / Tools Zoho Projects, Zoho Analytics, Jira, MS Project, Power BI, Agile / Scrum
Company Description RAPGURU enhances business processes to improve customer service, manage operational costs, boost productivity, and increase profits. We provide state-of-the-art solutions for inventory management, cloud accounting, payroll management, and automate workflows to ensure smooth operational activities. Our advanced tools assist in managing vast volumes of data, gathering key business intelligence, and automating HR functions including recruitment, staff management, and statutory compliance. Role Description This is a full-time on-site role for a Zoho Books Expert located in Kolkata. The Zoho Books Expert will be responsible for managing and optimizing the Zoho Books accounting system. Daily tasks include configuring and customizing Zoho Books for various business needs, providing support to finance teams, ensuring accurate financial records, and generating reports. The role also involves collaboration with other departments to ensure the seamless integration of Zoho Books with other systems. Qualifications Proficiency in Zoho Books and cloud accounting systems Experience in inventory management and payroll management Strong understanding of business process automation and workflow optimization Excellent analytical and problem-solving skills Ability to work effectively on-site in Kolkata Strong communication and collaboration skills Bachelor's degree in Accounting, Finance, Business Administration or related field Experience with other Zoho products and applications is a plus