We re excited to invite an Azure-certified professional to join our dynamic and collaborative team. As an IT Analyst Azure Expert , you will play a crucial role in delivering high-quality Level 2 product support, ensuring seamless customer onboarding, and executing platform service installations. This position is ideal for someone who combines strong technical proficiency with a proactive and customer-first mindset. What will you do in RamSoft Provide L2 product support for Azure-based services and internal platforms. Handle customer onboarding requests, ensuring smooth and timely setup. Perform Platform Service (PS) installations , configurations, and updates. Collaborate with cross-functional teams to troubleshoot and resolve escalated issues. Maintain documentation related to support processes, onboarding workflows, and standard installations. Monitor and report on service performance, ensuring adherence to SLAs. Participate in knowledge-sharing and contribute to the continuous improvement of support operations. Required Qualifications Skills: AZ-104: Microsoft Azure Administrator certification is mandatory . Strong understanding of Azure infrastructure , including Virtual Machines, Networking, and Storage. Proven experience in Level 2 (L2) technical support roles. Familiarity with support ticketing systems and incident management tools. Excellent troubleshooting and problem-solving skills. Effective communication skills to engage with internal teams and external customers. Ability to work independently as well as collaboratively in a team environment. Preferred Qualifications: Experience with PowerShell scripting or other automation tools. Exposure to ITIL processes and service management frameworks. Prior experience in a customer-facing support role . RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal-opportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms, or other accommodations), please let our HR department know and we will work with you to meet your needs.
Job Summary The purpose of the Network and System Administrator is to stage, configure, and support server, workstations and network-related hardware and software applications for RamSoft. This role is also responsible for maintaining company-wide computer hardware and network infrastructure. Reports to: IT Operations Manager Job Level: Individual Contributor Responsibilities Participate in system design and planning sessions for the development and maintenance of corporate and customer IT systems Maintaining accurate documentation and diagrams of IT systems Monitor and report on system performance and key systems metrics Provide technical support and troubleshoot user problems Analyze system performance and recommend improvements Design and maintain infrastructure systems and business application servers Perform hardware and software installations, and operating system patching Suggest improvements to internal support procedures Participate in planning and make recommendations for distributed and enterprise hardware systems management software and architecture Provide general systems administration tasks including system configuration management, OS installations, security updates, and urgent system patching Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining office servers, networks, and employee-specific equipment such as computers, printers, scanners, telephones, headsets, etc. Configure, stage and ship server and workstation related hardware Set up new hires with appropriate equipment, assisting with workstation arrangements, installing applicable software/hardware/wiring, ordering equipment, and assisting with IT Orientation Tasks Train staff on IT-related Equipment and Applications Responsible for administration of infrastructure maintenance and upgrades for Internal Resources (Software and Hardware) Implementation, Support, Administration, and Management of Windows 10/11, Server 2012R2/2016/2019/2022/2025 Operating Systems and CentOS and Ubuntu Manage user issues on timely basis, updating tickets for accurate record keeping Assist with preparation of hardware for Customer-facing Demos Monitor performance of remote systems and perform performance tuning as necessary Perform other related duties as required Experience & Qualifications 5+ years of experience in systems (hardware and software) configuration and support or working in a related role. Need candidates with the following certifications Azure Administrator Associate AZ-104, AZ-204, AZ 305 certifications. (Mandatory). Must be personable, communicate well, display patience and the ability to provide training and assistance to computer users on technology. Mastery of Computer Software (e.g. network administration tools, imaging software, etc.) Mastery of Computer Hardware (e.g. IT Systems, network cards, servers, LAN diagnostic equipment); Mastery of Computer Operating Systems (e.g. Windows, DOS, Macintosh) Mastery of Networking Technologies (TCP/IP, DNS, DHCP, Active Directory) SQL and general DataBase Administration (DBA) High level of communication skills, written and verbal, is required in order to interact and provide training to employees Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel Experience in firewall and routing products to include Azure VNG, Cisco, Netgate, Fortinet, Palo Alto, SonicWall firewalls, routers. Ability to interpret technical material in books, journals, or manuals; troubleshooting computer system problems Proven ability to work well under minimal supervision Ability to make decisions and manage multiple priorities Impeccable time management and problem-solving skills in order to come up with creative approaches and meet deadlines in fast-paced department. RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.
About Us RamSoft, Inc., headquartered in Toronto, Canada, is a global leader in Web based Radiology Solution. Our teams are present in USA, India, South Africa and Vietnam. Through 30 years of innovation in web radiology, we have provided several award-winning solutions to healthcare providers around the world. With the state-of-art software and services, we are uniquely positioned to help Hospitals, Clinics and Physicians to deliver effective patient care. We love to innovate; we are in the process of building a new technology platform that will help save more live and improve patient care. RamSoft is headquartered in Toronto, Canada. We are also present in USA, India, South Africa and Vietnam. RamSoft Indias office is located in Bangalore, and this role is open to local and remote candidates. What are we looking for With over 30 years of experience in web radiology, RamSoft is dedicated to delivering award-winning, fully customizable, feature-rich solutions for healthcare providers worldwide. Were currently seeking a Platform Engineer to join our team! You will join a team of Platform engineers responsible for deploying, monitoring, and maintaining one of the most advanced healthcare platforms. You must enjoy coding, automating most things, eliminating toil, demonstrating advanced knowledge in DevOps, and maintaining enterprise-grade production systems on Azure. If you are someone who loves programming, automating solutions to make an enormous impact on disrupting the delivery of healthcare to save patients, then wed love to hear from you! Note: Interviews for this position will be utilizing the Microsoft Teams application. This is a remote work opportunity. What will you do Work as a Platform Engineer to design and implement software automation tools that eliminate toils and improve the efficiency of the software delivery process. Establish engineering best practices for CI/CD pipeline on Azure DevOps platform, IaC (Infrastructure as Code), and more through solid design decisions, processes, and tools to deliver our highly available product services on Azure. What will you bring to RamSoft Strong programming skills in at least one of the OOP programming languages such as Java, C#, Python, etc. You must be able to demonstrate your strengths in common OOP, DRY programming principles. Strong experience with Azure cloud resources such as App Service, Azure Function, Cosmos DB, Blob Storage, API Management, Azure SQL, Elasticsearch and ARM templates. Strong experience with Azure DevOps, JIRA, GitHub CI/CD Strong experience with implementing Infrastructure as Code solutions using Azure Resource Manager (ARM) templates. Experience implementing automated gates/controls related to testing, security, compliance, etc. Working knowledge on internetworking solutions Experience working in an Agile/Scrum setting Bachelors degree or higher in Information Technology or Software Engineering Responsibilities Automate Recognized as a significant contributor to both core and side projects with a focus on automation Aims to provide self-service DevOps to empower developers Anticipates technical issues at the platform level and makes architectural and design decisions to prevent them Consistently simplifies playbooks, runbooks, and operations to increase efficiency Adheres to core principles of Platform Engineering and introduces agility and optimization to enhance DORA metrics Learn Demonstrates knowledge of industry trends, the current state of our ecosystem, and the future state we should aim for Researches and proposes new technologies beneficial to multiple teams at RamSoft Mentor Viewed as a role model and mentor to all technical team members Sought out for technical guidance and teaches best practices in their area of expertise through relevant Communities of Practice Collaborate Enhances the effectiveness of others by facilitating cross-team work Listens and guides debates to help reach a consensus; once a decision is made, clearly communicates and supports that decision Lead Should be able to provide solutions from both strategic and tactical perspectives Should be a T-shaped person, possessing expertise in one area and understanding many areas of DevOps well Takes on the most challenging problems in the team and delivers the desired outcome You will stand out if you have the following Application development experience Any of the AZ-200, AZ-300, or AZ-400 series certifications CKA or CKAD Extensively working knowledge of Terraform, Ansible, and Monitoring Tools. System Administration of Windows or Linux Knowledge of Web Services and Distributed Systems RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.