4 Raid Technologies Jobs

We are seeking a Senior Manager Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer satisfaction, technical escalations, and solution-oriented presales engagements. The ideal candidate will have a deep understanding of broadcast and post-production workflows, the ability to manage teams, and a passion for enabling customer success through reliable technology deployment and support. Key Responsibilities: Customer Success & Account Management Own and maintain high levels of customer satisfaction across key enterprise accounts in the Western region. Serve as the primary escalation point for critical issues, lead resolution efforts with internal teams and OEM partners. Proactively track support cases, SLAs, and Root Cause Analyses (RCAs), ensure timely closures and communication. Maintain detailed and updated system configuration and support contract records across all customer accounts. Foster strong relationships with customer stakeholders, including technical heads and senior management. Team Leadership & Operational Oversight Lead the regional customer support team with a focus on discipline, accountability, and high-performance culture. Coordinate daily operations, ensuring prompt resolution of issues and effective team collaboration. Support cross-regional team efforts, especially during crisis situations or high-priority escalations. Provide hands-on technical leadership during critical issues, including on-site support if required. Presales & Technical Consultation Collaborate with the sales team to support presales activities by delivering technical presentations and solution briefings. Engage with clients to understand their workflows, challenges, and requirements, and propose optimal media solutions. Review and contribute to Scope of Work (SOW), Bill of Materials (BOM), and solution architecture documentation. Participate in solution design, installations, configurations, and project handovers. Process Improvement & Learning Drive continual learning within the team and stay updated on emerging technologies in broadcast and digital media. Recommend tools, workflows, or processes to improve customer experience and operational efficiency. Monitor and manage warranty/support renewals and proactively follow up on new and existing contracts. Desired Skills & Qualifications: Educational Background: Bachelor&aposs degree in Electronics , Electronics & Telecommunications , Computer Science , or equivalent. Relevant industry experience may be considered in lieu of formal education. Experience: Minimum 10 years in broadcast IT technical support, project execution, or customer success in the media tech domain, with proven managerial experience. Technical Proficiency: Strong knowledge of broadcast and post-production environments : Collaborative newsroom workflows, SAN/NAS storage, RAID technologies, products & solutions for video editing, audio dubbing, QC, graphics, playout, automation, MAM, and digital delivery. Understanding AV standards, codecs, resolutions, formats, and streaming protocols. Good grasp of IT & Network fundamentals: topology, video/audio signal flow, video compression, and transmission. Certifications (Preferred but not mandatory): Cloud Computing, Virtualization, Networking, IT Security, Linux Administration, MS SQL, Remote Production, or basic software development. Soft Skills: Excellent verbal and written communication in English; knowledge of at least one local Indian language preferred. Strong interpersonal skills, problem-solving mindset, and ability to engage with Leadership members and OEMs. Must be self-motivated, independent, and committed to customer success. Show more Show less

You will be responsible for taking ownership and managing all aspects of the IT infrastructure, including information technology and computer systems. Your role will involve planning, organizing, controlling, and evaluating IT and electronic data operations. You will design, develop, implement, and coordinate systems, policies, and procedures in alignment with user needs and system functionality to contribute to organizational policy. Proactively analyzing, identifying, and providing remedies to potential issues with IT systems will be a key part of your responsibilities. Ensuring the security of data, network access, and backup systems will be crucial, along with preserving assets, information security, and control structures. You will handle the annual budget and ensure cost-effectiveness, expertise in data center management and data governance, data/server backups support, and hands-on experience with computer networks, network administration, and network installation. Planning for and responding to service outages and other problems will also be part of your duties. You will fully manage the company's security solutions, including firewall, anti-virus, and detection systems, as well as audit systems and assess their outcomes. Additionally, you will be responsible for IT procurement and asset management stock control. Managing IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance will also fall under your purview. Designing and implementing best practice IT policies and being willing to work night shifts as required by operational and emergency protocols are essential. Technical Skills Required: - Firewall / UTMs like Sonicwall, Cyberoam, Shopos or any similar - Linux such as CentOS or Redhat Linux - Windows Server - Good knowledge of Storage such as SAN/NAS along with RAID technologies - VMware server virtualization - CISCO - L2/L3 switches - Networking - Azure and AWS - Routing - Good knowledge of backup and maintenance with various backup solutions - Command over security technologies and network management,

Job Description As a Storage Engineer for KLDiscovery you will be responsible for coordinating installations, configuring, and maintaining storage systems that support our development, test, and production systems. You will have the opportunity to work in a Hitachi Vantara/Dell/Cisco/Brocade storage environment, and Quantum tape library/Commvault backup technologies. This is a position in a fast-paced global storage and backup environment. Responsibilities Work with in-house tools, backup software and hardware to perform operational archive, destruction, and restore tasks. Maintain archive throughput goals and meet customer SLAs on destruction and restore requests. Perform 1st and 2nd level backup and storage administration support. Triage the support requests and ensure the correct resources are allocated to resolve within the desired service levels. Perform problem resolution in an effective and timely manner in accordance with our SLAs. Determine and resolve issues as required while working with internal IT teams and external support partners. Execute and maintain the operational procedures for all storage systems. Document results on the execution of the operational procedures. Recording the successful results of the procedures or initiating problem resolution practices when the results are not successful. Research, install, administer, and maintain distributed enterprise technology to ensure maximum availability of mission critical business systems, applications, and data. Meet/exceed established guidelines and business objectives regarding application and data availability. Informal guidelines dictate 99.9% application and data availability for the production infrastructure and user-base. Participate in multiple projects/tasks and follow LT (Legal Technology) - IT project/task procedures. Demonstrate time management and prioritization skills to accommodate dynamic business requirements while managing scheduled activities. Qualifications Bachelors degree or associate degree in IT related field; or an equivalent combination of education and experience. At least 4 years experience in the IT field and a desire to move into the Storage area. SAN connectivity solutions and best practices. Block level storage technologies including RAID technologies and best practices. NAS technologies and best practices. Backup and restore fundamentals. Windows Server, clustering, and virtualization. Tape libraries, Commvault backups, and Cisco and Brocade fiber channel switches. This position requires the ability to: Work for extended periods of time at a PC or communications equipment. Focus on small details of a task and provide precise work and error-free execution. Read and comprehend technical documents as well as write legible and clear technical documentation. Assess, understand and analyze issues, user impact and troubleshoot. Perform effectively and constructively cope with the stresses inherent to 24x7 business support situations and support a 24x7 production environment. Understand, apply and adhere to all stated security-related practices. Maintain a high level of awareness related to security. Our Cultural Values Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are Humble - No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloittes Technology Fast 500). Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. KLDiscovery is an Equal Opportunity Employer. Show more Show less

The ideal candidate should possess a minimum of 2 years of experience in the field. You should be able to join immediately or within a maximum of 30 days. Your responsibilities will include: - Having hands-on experience with network, security, infrastructure, and cloud monitoring and observability tools such as NMS, ManageEngine, SIEM, SolarWinds, motadata, etc. - Understanding network monitoring protocols like SNMP, Syslog, NetFlow, etc. - Knowledge of various Microsoft authentication and monitoring protocol methods including WMI, WinRM, LDAP, Kerberos, NTML, Basic, etc. - Understanding of Windows and Linux operating systems, infrastructure monitoring such as SCCM, and web server performance monitoring. - Familiarity with network security products like Firewall, Proxy, Load balancers, WAF. - Understanding of SAN, NAS, and RAID technologies. - Knowledge of SQL, MySQL deployment, and monitoring performance statistics. - Understanding of infrastructure, application availability SLA, and experience in troubleshooting performance challenges and suggesting best practices. - Developing platform-specific alerts and reports based on customer requirements. If you meet the above criteria and are looking for a challenging opportunity, we would like to hear from you.,