12.0 - 16.0 years

0 Lacs

pune, maharashtra

On-site

You are an experienced Support Manager who is ITIL certified and has 12-16 years of experience. You will be responsible for leading the Maintenance and Support Team, ensuring timely resolution of client issues, and managing daily support operations. In this role, you will oversee support team performance, manage escalations, collaborate with other teams, and monitor KPIs to prepare regular performance reports. Your responsibilities also include identifying and mitigating risks, assumptions, issues, and dependencies for projects, driving improvements in support processes and tools, and acting as the primary escalation point. You should have proven experience in technical application maintenance and support projects, strong understanding of RAID management and issue escalation handling, as well as strong leadership, problem-solving, and communication skills. Familiarity with support tools such as Jira and Service Now is required. It is also beneficial to have technical knowledge or hands-on experience in Java, Sprint Boot, .Net, Python, Unix/Linux systems, and AWS. The role is based in Pune with a work from the office for 3 days a week in UK shift timing from 12:30 PM to 9:30 PM. Immediate joiners are preferred.,

Posted 2 weeks ago

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Storage Engineer 3i Infotech Ltd.

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Storage Administrator at 3i Infotech, you will be responsible for collaborating with vendors for ticket logging, resolution, updates, and escalation. You will prepare and maintain a Preventive Maintenance calendar, review NAS access control, and manage Storage Volumes, LUN, Aggregate, Pool, S3 bucket, and Storage service levels. Additionally, you will oversee RAID or Array group management, S3 bucket provisioning, and configuration. Your role will involve performing diagnostic event logs, troubleshooting, and space utilization trend analysis. In this position, you will administer zoning, prepare MIR for major incidents, and review checklists. You will conduct repeat incident/alert analysis, certificate management, and SAN fabric expansion. Monitoring the health of storage app-specific suites and generating capacity management reports will also be part of your responsibilities. Your tasks will include fulfilling incident, request, and change management tasks, as well as integrating new devices into tools. You will be responsible for maintaining SAN infrastructure connectivity, managing storage/SAN upgrades, and handling data migration. Conducting monthly call analysis, managing replication reconfiguration, and auditing administrator accounts will also be part of your duties. You will manage Snapshot or Snap Mirror, prepare RCA for major incidents, and analyze repeat incidents/alerts. Implementing performance tuning as suggested by OEM and updating and maintaining FMEA, CFIA, availability, and capacity management will be crucial aspects of your role. As a Storage Administrator, you will perform risk analysis, develop mitigation plans, and execute continual service improvement plans. You will plan and conduct DR drills, prepare and update SOP and knowledge base, and maintain and update Infra AS IS/Infra documents. Overseeing incident, problem, and change management, including all minor and major updates/upgrades, will also be within your scope of responsibilities.,

Posted 1 month ago

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