Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Project Management Lead - C13 based in Mumbai India Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. The Vice President - Project Management Lead position is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. The Project Management Lead will deliver results through the management of professional team(s) and department(s). The majority of the role will encompass project and program management and delivery of assigned projects, initially focusing on leading out a key global, Citi-wide regulatory compliance program. The successful candidate will use their stakeholder management skills to develop strong relationships with regional and global Business and Operations stakeholders and effectively deliver programs/projects on time and within budget. This includes close partnership with colleagues and stakeholders in other areas, such as Finance, Technology, Operations and the Business. The successful candidate will also be managing resources to deliver on assigned projects and may also have some direct line management responsibilities. In this role, you’re expected to: Manages a large multi-faceted project/account/campaign or multiple projects at the same time. Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team. Organizes new challenges and drive business results. Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes. Drives end results of the project as a representative of the business. Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and requires basic commercial awareness. Assess the creation and signoff of project plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central project issue log. Manage and maintain the RAG and RAID for assigned projects Ensures all stakeholders are identified and included in scope definition activities and understand the project schedule and key milestones. Works with Project Sponsor to ensure business case cost benefit analysis is in line with business objectives. Escalates project risks to the Project Director, or Project Sponsor, when appropriate. Assesses project risk potentials and discover potential problems before they occur. Creates the project risk management plan. Works with procurement team to create, administer, track, and eventually close project contracts. Makes recommendations for training and development needs for assigned personnel. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions. Directs area supported through responsibility for delivery of end results and shared responsibility for budget management, accountable for resource planning. Ensures essential procedures are followed and contributes to defining standards. Applies a proactive approach in routinely tracking the project participant progress against project goals. Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled. Identifies and where required amends the approach to the context and constraints of each project. Constantly improving their own and their teams' skills through lessons-learned reviews at project completion. Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed. Promotes partner involvement through effectively communicating project status upward and to the Client. Applies lessons learned from recent projects to future projects. Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Owns all management reports on a given engagement. Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Drive the overall direction, coordination, implementation, execution, control and completion of specified projects ensuring consistency with Citi project management governance. Support planning, directing and coordination of day-to-day activities of running a project or program including creation and maintenance of relevant program and project artefacts Contribute or lead the Steering Committee meetings and any other stakeholder meetings. Critical Competencies: Demonstrated capacity working in highly pressured & volatile environments. High proficiency in English with the ability to communicate clearly and concisely to senior management, including production and effective use of dashboard reports. Strong communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Hands-on experience on gathering requirements, documenting BRDs, performing Current-State-Analysis to defining Future-State. Ability to assess project risks and discover potential problems before they occur. Ability to resolve complex problems, where expertise is required to interpret against policies, guidelines or processes. Experience in interaction at Board/Executive management level of businesses. Experience of successful program/project delivery of finance/accounting/regulatory projects. Ability to develop project plans, manage individual deadlines and goals. Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis. Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk. Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required. As a successful candidate, you’d ideally have the following skills and exposure: 13-16 years of overall corporate experience, with 8-10 years of experience into Project and/or Program Management, ideally in banking or financial services. PMP or PRINCE2 certification is a must have. Six Sigma and/or Lean certification is a plus. Scrum Master certification strongly preferred. Prior work experience in US Tax Information Reporting preferred. Negotiation skills with external parties. Proficient in MS Office applications, MS Project, VISIO. Position is based in Mumbai; the candidate must be located in Mumbai. This is a hybrid role, expecting a minimum of 60% work from office (subject to change according to Citi India policies) and seeks flexibility to support APAC, EMEA and US hours as needed. Preferred work timings: 12:00 hours to 21:00 hours IST. Bachelor’s/University degree or equivalent experience, potentially Masters degree - preferably Engineering background. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei ------------------------------------------------------ Job Family Group: Project and Program Management ------------------------------------------------------ Job Family: Program Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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