3.0 - 7.0 years

0 Lacs

vijayawada, andhra pradesh

On-site

Role Overview: As a diligent professional, you will be responsible for reviewing open complaints regularly to ensure timely response and closure in accordance with SLAs. Your primary goal will be to achieve revenue generation targets while also focusing on preventive maintenance adherence and ensuring the quality of service through regular audits. It will be essential for you to maintain the hygiene of the Customer i-base and consistently update end user data in the system. Your role will also involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) by establishing strong relationships with customers through prompt maintenance and proactive issue resolutio...

Posted 1 month ago

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CPAG - UPSD (Vijayawada) Blue Star MEA

3.0 - 7.0 years

0 Lacs

vijayawada, andhra pradesh

On-site

As a diligent professional, you will be responsible for reviewing open complaints regularly to ensure timely response and closure in accordance with SLAs. Your primary goal will be to achieve revenue generation targets while also focusing on preventive maintenance adherence and ensuring the quality of service through regular audits. It will be essential for you to maintain the hygiene of the Customer i-base and consistently update end user data in the system. Your role will also involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) by establishing strong relationships with customers through prompt maintenance and proactive issue resolution. Additionally...

Posted 3 months ago

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CPAG - UPSD - Rohtak Blue Star MEA

2.0 - 6.0 years

0 Lacs

delhi

On-site

The main responsibilities of this role include regular review of open complaints to ensure timely closure as per SLAs, achieving revenue generation targets, ensuring preventive maintenance adherence, maintaining customer i-base hygiene, updating end user data in the system, driving customer engagement and high CSI, building strong relationships with customers, timely submission and processing of invoices of channel partners, return of defective spares, warranty and other claims settlement, providing competitors and market feedback to HQ, and implementing systems and processes at all channel partners. Key responsibilities include having knowledge of products (RAD/RPD), technical knowledge abo...

Posted 3 months ago

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