3.0 - 7.0 years

0 Lacs

vijayawada, andhra pradesh

On-site

As a diligent professional, you will be responsible for reviewing open complaints regularly to ensure timely response and closure in accordance with SLAs. Your primary goal will be to achieve revenue generation targets while also focusing on preventive maintenance adherence and ensuring the quality of service through regular audits. It will be essential for you to maintain the hygiene of the Customer i-base and consistently update end user data in the system. Your role will also involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) by establishing strong relationships with customers through prompt maintenance and proactive issue resolution. Additionally, you will be required to ensure the timely submission and processing of invoices from Channel Partners, as well as handling returns of defective spares, warranty claims, and other settlements. Furthermore, you will need to gather competitors" feedback and market insights in a timely manner to provide valuable input to the headquarters. Implementing systems and processes across all channel partners will also be a crucial aspect of your responsibilities. Key Responsibilities: - Possess knowledge of products such as RAD/RPD - Demonstrate technical expertise in service offerings and channel management - Manage vendors, business associates, and dealers effectively - Understand revenue generation mechanisms including Annual Maintenance Contracts (AMC) and spare parts - Exhibit excellent communication and presentation skills - Utilize strong interpersonal and negotiation skills to build effective relationships If you are looking to contribute to a dynamic team and play a key role in ensuring customer satisfaction and revenue growth, this position offers an exciting opportunity to showcase your skills and make a meaningful impact.,

Posted 6 days ago

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CPAG - UPSD - Rohtak Blue Star MEA

2.0 - 6.0 years

0 Lacs

delhi

On-site

The main responsibilities of this role include regular review of open complaints to ensure timely closure as per SLAs, achieving revenue generation targets, ensuring preventive maintenance adherence, maintaining customer i-base hygiene, updating end user data in the system, driving customer engagement and high CSI, building strong relationships with customers, timely submission and processing of invoices of channel partners, return of defective spares, warranty and other claims settlement, providing competitors and market feedback to HQ, and implementing systems and processes at all channel partners. Key responsibilities include having knowledge of products (RAD/RPD), technical knowledge about service offerings and channel management, vendor and business associates/dealer management, knowledge of revenue generation (AMC, spare parts), excellent communication and presentation skills, as well as strong interpersonal and negotiation skills.,

Posted 1 week ago

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