Radisson Blu Plaza Hotel Hyderabad Banjara Hills - Food & Beverage

Job Description Participates in the development and implementation for of business strategies for the restaurant which are aligned with Carlson’s overall mission, vision values and strategies § Develops and implements strategies for department § Monitors status regularly and adjusts strategies as appropriate § Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals Develops and implements strategies to achieve revenue and profit goal § Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis § Develops and implements special promotions and employee incentives § Provides employees with current up-to-date information on menu offerings § Increases sales by coaching employees on effective sales technique Maximizes productivity by using forecasting techniques to adjust scheduling Manages the operation of assigned restaurant or outlet § Coordinates the set-up of restaurant or outlet areas in accordance with Carlson Hotels standards § Confirms daily specials and new menu additions with Executive Chef § Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques § Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times § Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items § Assists in quarterly inventories Develops and implements strategies and practices which support employee engagement § Recruits and selects qualified candidates § Provides employees with the orientation and training needed to understand expectations and perform job responsibilities § Communicates performance expectations and provides employees with on-going feedback § Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures § Attends work on time and as scheduled § Follows hotel grooming and hygiene standards § Minimise safety hazards by following all safety rules and procedures § Keeps DF&B promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position INDFOH