§ Develops and implements sales strategies that support achievement of the Hotel’s financial goals § Monitors hotel performance and forecast regularly and adjusts strategies as required § Develops the annual sales budget in conjunction with the Director of Sales and Marketing and in line with Corporate Budget Instructions § Implementation of sales strategies designed to maximise revenue and yield. § Maintains a high level of awareness of hotel competitor set performance and local market opportunities § Leverages all brand marketing support opportunities such as Look To Book Agent Loyalty program § Review of all business opportunities to ensure profitability levels are acceptable § Designs and proposes programs which meet customer needs and drive demand § Develops and implements annual sales goals which are aligned with the hotel’s overall revenue goal § Implements function space allocation for group and catering bookings § Monitors productivity and revenue goals for each sales team member by tracking results § Recruits and selects qualified candidates § Provides employees with the orientation and training needed to understand expectations and perform job responsibilities § Communicates performance expectations and provides employees with on-going feedback § Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential § Drives employee engagement through the creation and implementation of departmental action plans § Communicates and reinforces the vision for Yes I Can! service to employees § Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services § Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork § Ensure thorough understanding and revision of department policies and procedures are undertaken and followed by all existing and new department team members § Ensure all materials used to market the Hotel are in accordance with brand standards § Ensure thorough understanding of all Brand Sales and Marketing programs § Keep immediate Manager fully informed of all problems or unusual matters of significance § Maintains a high standard of personal grooming at all times in order to represent the Hotel and Company in a professional manner REQUIREMENTS § Minimum five years sales management experience within hotel industry § Bachelor’s degree preferred § Experience managing to brand standards § Experience managing owner relationship § Able to resolve conflicts; guests, supervisor and employee INDHOTEL
As the Director of Sales at Radisson Hotel Group, you will be part of a dynamic team that is dedicated to exceeding expectations and creating memorable experiences for our guests. Your role will involve supporting the smooth operation of the sales department, maximizing revenue, and ensuring guest satisfaction. You will be responsible for managing the sales team, driving growth and development, and achieving sales targets. It will be essential to maintain effective relationships with stakeholders and continuously review business performance to drive financial success. To excel in this role, you should have proven sales experience, strong problem-solving skills, and excellent managerial abilities. A commitment to exceptional guest service, creativity in finding solutions, and effective communication skills are also crucial. Additionally, you must possess personal integrity and the ability to work in a high-energy environment that values excellence. Join us at Radisson Hotel Group, where we are dedicated to making every moment matter for our guests. If you are passionate about the hospitality industry and share our ambition for excellence, we invite you to be part of our inspired team. For more information about Radisson Hotel Group and our culture, please visit careers.radissonhotels.com. We are always looking for talented individuals to join us on our mission to deliver exceptional service and create unforgettable experiences for our guests.,
Are you ambitious, thirsty for results, and love interacting with people Do you find excitement in the energetic and customer-centric role of Sales Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy the experience! Our Sales Team, with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that exceeds expectations and creates memorable moments for our guests. As the Director of Sales, you will become part of a team that is passionate about delivering exceptional service. We believe that anything is possible while having fun in all that we do! If you are interested, then why not say Yes I Can, as we are looking for passionate people just like you! Key Responsibilities of the Director of Sales: - Supports the smooth running of the sales department, ensuring that all aspects of the hotel's pro-active sales initiatives are delivered and total revenue is maximized. - Works proactively to enhance guest satisfaction and comfort, providing a positive and timely response to guest inquiries and resolving problems. - Ensures that plans and objectives are met, achieving sales initiatives and hotel targets. - Manages the sales team, promoting a culture of growth, development, and performance within the department. - Responsible for the departmental budget, overseeing cost control, inventory management, and ensuring productivity and performance levels are achieved. - Builds and maintains effective working relationships with all key stakeholders. - Reviews and analyzes business performance, offering recommendations to drive financial performance. - Ensures compliance with all legislation, planning, delivering due diligence requirements, and best practice activities, while documenting them for internal and external audits and following up as required. Requirements of the Director of Sales: - Proven experience in sales with excellent problem-solving capabilities. - Excellent managerial skills with a hands-on approach and lead-by-example work style. - Commitment to exceptional guest service with a passion for the hospitality industry. - Ability to find creative solutions, provide advice, and make recommendations. - Personal integrity, with the ability to work in an environment that demands excellence, time, and energy. - Experienced in using IT systems on various platforms. - Strong communication skills. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, why not visit us at careers.radissonhotels.com.,