AREAS OF RESPONSIBILITY Audit rooms income posting and charges: § Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; making corrections as necessary. § Balance the rooms audit with the night audit’s summary. § Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions. Audit food and beverage income postings and charges: § Records and balances all food and beverage income. § Balances the guest ledger postings to the restaurant and guest ledger. § Records and balances employee and house charges. § Audit all banquet charges before posting, verifying the accuracy of the calculations and attaching the latest event order. Review all credit card vouchers for proper imprints, authorisations and correct amounts: § Prepares and transmits credit card deposits. § Processes all city ledger work to Finance Department. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Adheres to hotel policies and procedures: § Attends work on time as scheduled. § Follows hotel grooming and hygiene standards. § Minimises safety hazards by following all safety rules and procedures. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of Brand to the public. INDEXECINDUS