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Global IT Support Manager DNEG

0.0 years

0 Lacs

bengaluru, karnataka, india

Remote

JD: Main duties and responsibilities Hire and Manage Technology helpdesk teams in Indian sites to provide support services for the global IT function Implement, operate and improve IT service operation particularly front line support Manage overall Support management function - Escalation Management - SLA and SLI management - Incident, Change and Problem Management - SM reporting - Document management like Support policies, escalation matrix, RACI documents, etc Work closely with business units to fix issues, handle incidents and resolve problems/issues raised by various departments and divisions Work with Tech Managers team globally to ensure consistent business approach to Technical suppor...

Posted 3 weeks ago

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