About the Role We are seeking a tech-savvy, customer-focused Remote Software Support & Onboarding Specialist to help our clients—primarily schools and local distributors—get started with and succeed using our software products. This role involves virtual onboarding, training, remote configuration, and ongoing support. Responsibilities Provide remote onboarding and software training to schools and distributors. Assist users with software setup via screen share/remote access tools. Respond to user queries and resolve basic technical issues through calls, emails, or chat. Maintain customer data, training logs, and feedback using internal CRM tools. Collaborate with the tech team to escalate and resolve complex issues. Conduct follow-up sessions to ensure successful adoption and usage of the platform. Create or update support documentation and FAQs as needed. Requirements 1–3 years of experience in customer support, remote onboarding, or software implementation. Excellent verbal and written communication in English. Knowledge of Hindi or other regional languages is a plus. Comfortable using tools like Zoom, Google Meet, TeamViewer/AnyDesk, and ticketing systems (Freshdesk, Zendesk). Ability to explain software features clearly to non-technical users. Strong organizational skills and ability to manage multiple clients simultaneously. A quiet, reliable home workspace with a stable internet connection. Preferred Qualification Background in IT, Computer Applications, or Education Technology. Experience creating user manuals, training content, or video walkthroughs. Job Type: Full-time Pay: From ₹26,000.00 per month Benefits: Flexible schedule Internet reimbursement Work from home Shift: Day shift Work Days: Monday to Friday Weekend availability Application Question(s): MBA Education: Master's (Preferred) Experience: more: 1 year (Preferred) Language: Telugu (Required) English (Required) Hindi (Required) Location: Hyderabad, Telangana (Preferred) Work Location: Remote

Sales Partner EduSync (School Management Software) - Careers at R C W M A S Global Sales Partner EduSync (School Management Software) Skills Social media platforms Email marketing tools Marketing automation tools Video editing software Graphic design software Job Description About EduSync School Connect EduSync is a comprehensive school management platform that simplifies daily administrative operations across Indian schools. From student enrollment and attendance to exam scheduling and communication, EduSync offers a fully digital and mobile-ready solution to help schools modernize and streamline their processes. We are expanding our outreach and are looking for passionate, self-driven Sales Partners who want to be a part of India s growing EdTech transformation. Role Overview As a Sales Partner, you will represent EduSync to educational institutions promoting, demonstrating, and helping schools adopt our school management system. You ll play a crucial role in identifying prospects, building relationships, and closing deals. Key Responsibilities Identify and approach potential clients (schools, tuition centers, academic groups) Conduct product demonstrations (online/in-person) Explain the benefits and features of EduSync to decision-makers Maintain regular communication with clients to address needs and queries Close sales and onboard schools onto the EduSync platform Coordinate with the EduSync support and onboarding team to ensure smooth client activation Share feedback from clients to help improve product and service offerings Required Skills & Qualifications Proven experience in B2B/B2C sales, preferably in EdTech, SaaS, or school supplies/services Strong communication, negotiation, and interpersonal skills Ability to understand and explain technical features in simple terms Self-motivated with a results-driven approach Familiarity with educational institutions in your region is a plus Basic digital literacy (CRM, emails, virtual meetings)