188 Queue Management Jobs - Page 7

About The Role Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six ...

Job Summary: Provide first and second-level technical support to end users via voice, chat, or in-person. Handle IT ticketing, hardware/software troubleshooting, and asset lifecycle management. Ensure prompt resolution of issues, accurate documentation, and efficient coordination with stakeholders to support business operations. Key Responsibilities: Provide technical assistance on computer hardware, software, operating systems, and peripherals via voice/chat/in-person. Troubleshoot and resolve issues related to installation, configuration, printing, network connectivity, and OS errors. Manage IT ticket queues, follow standard operating procedures, and escalate incidents as required. Perform...

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the attainment of service levels for each Operations account by actively engaging in real-time queue management. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing real-time data to provide critical recommendations for addressing performance issues. Your duties will include monitoring the queue against service level targets, observing the queue closely to respond proactively with action plans, and communicating effectively with Team Captains and Operations Management. You will also be responsible for c...

Responsibilities: Monitor the team inbox consistently and acknowledge incoming emails within defined SLAs Thoroughly review each job request to understand client requirements; proactively seek clarification when needed Confirm realistic deadlines with clients based on the current job queue and available resources Assign jobs to designers based on individual skill sets and address any queries they may have Track job progress closely to ensure on-time delivery, maintaining high-quality standards at all times Perform a final quality check to verify that all client requirements have been fulfilled before delivery Actively participate in process improvement initiatives and contribute innovative i...

Role & Responsibilities:- Handle international flight booking, ticketing, and refund queries. Manage PNRs, reissuance, cancellations, and processing refunds. Coordinate with airlines and customers for smooth resolution. Maintain high customer satisfaction by providing timely solutions. Preferred candidate profile:- Minimum 1 year of experience is required in Travel Refunds, Queue Management and Ticketing. Manual and Cryptic expertise in Amadeus and Sabre is required. Worked on Full and Partial Refunds. Knowledge of fare rules, cancellations & refund policies. Strong attention to detail and problem-solving skills. Perks & Benefits:- Supportive work environment. Attractive incentives & perform...

The role of SAP WM / EWM consultant is crucial in optimizing warehouse operations and achieving operational excellence. Your responsibilities will range from project planning and execution to configuration, customization, training, and continuous enhancement. Your expertise will be pivotal in guiding organizations towards efficient warehouse management. We are seeking an experienced SAP WM / EWM consultant with additional exposure to SAP TM, which will be advantageous for this role. Your strong domain knowledge in warehousing, proficiency in both ECC and S/4 HANA, and at least 8 to 10 years of experience in WM / EWM SAP are essential. Having completed 3 to 4 end-to-end SAP WM / EWM implement...

Any Grad/UG with min 6 months Travel exp required 5 Days working/2 Off's Job Location:- Gurgaon Both Side Cabs Salary Upto 7 LPA Call me for more information & get your interview aligned HR Harmeet @9582013131 References are highly appreciated !! Required Candidate profile Note:- Candidate Must have either of exp Que Management, Fare Rules, Exchange policies Travel ticketing, refunds, GDS Software. Interpret and apply fare rules, restrictions, refund policies.

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Monitoring the queue closely against the service level targets, you will proactively devise action plans and communicate with Team Captains ...

The Senior System Engineer position at CGI requires an experienced UIPath Developer to be responsible for developing, testing, and deploying automation workflows using RPA tools. The ideal candidate should have 6-9 years of relevant experience in UiPath and must be UiARD / UiADPv1 Certified. Additionally, the candidate should have experience in code fix, refactoring the code, remediating the bots in production. Proficiency in skills such as Excel, Email, Web automation, Orchestrator, Queue management, RE framework, SQL, API, PDF extraction is essential. Knowledge of programming languages like C#, VB.Net is preferred. The RPA Developer should ensure adherence to best practices, coding standar...

What You'll Do The Technical Account Manager is responsible for technical ticket management, strengthening customer satisfaction and expediting solutions for Enterprise customers. This requires being the technical escalation and point, across multiple products to meet support entitlement requirements, providing an optimized customer experience. You will report to the Manager, Technical Support. You will work from the Pune office. What Your Responsibilities Will Be Manage ticket workload, following KPIs, SLAs, CSAT, and TTR goals. Manage enterprise support requests through resolution. Conduct detailed ticket analysis, troubleshooting, and issue replication. Experience establishing communicati...

The Real Time Analyst, as a part of the Workforce Management Department, plays a crucial role in ensuring the achievement of service levels for each Operations account through effective real-time queue management. By promptly responding to and serving as the central point of communication during events impacting account performance, you will contribute to the overall operational efficiency. Your responsibilities will encompass updating and analyzing real-time performance data, including call volume, AHT, and running service level figures to provide critical recommendations for addressing performance issues. Monitoring the queue closely against service level targets, you will proactively devi...

We are seeking a skilled and motivated Software Developer with a strong background in C# .NET, Blazor, and Azure technologies. The ideal candidate should possess extensive experience in developing and maintaining web applications and services utilizing modern frameworks and cloud platforms. This role presents an exciting opportunity to work on cutting-edge projects that harness cloud technologies, microservices, and contemporary development methodologies. The requirements for this position include a Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience), along with at least 5 years of software development experience using C# .NET technologies. Addit...

This is a full-time on-site role for a Real Time Analyst located in Kolkata. As a Real Time Analyst, you will be responsible for monitoring real-time data and workforce performance to ensure efficient workforce management and planning. Utilizing WFM tools, you will provide analytical insights that contribute to optimizing operations and improving service levels. Effective communication with different teams is essential in this role to streamline operations and enhance overall performance. You should possess strong analytical skills and proficiency in analyzing real-time data. A good understanding of reporting and proficiency in queue & break management are required for this role. Effective c...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee /Assistant Manager , Retirement Services ( Compliance Testing) In this role you must also be wi...

About The Role Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six ...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee, Retirement Services ( Compliance Testing) In this role you must also be willing to work in fle...

The headlines Job Title Data Consultant (Managed Services & Support) Location Hybrid; 2 days a week on-site in our office in Creaticity Mall, Shashtrinagar, Yerawada Salary ??700,000 ??2,100,000/annum A bit about the role We're looking for passionate Data Consultants who thrive in a fast-paced, problem-solving environment to join our global Managed Services & Support team spanning India and the UK In this role, you'll help keep our live cloud data solutions operating as they should be, ensuring data pipelines run smoothly and reporting layers stay up to date You'll take a proactive approach and help identify and resolve issues before they arise while optimising technical debt for long-term s...

Immediate Openings on Unix Admin Bangalore - Contract Working Mode Hybrid Experience 4+ Years Skill Unix Admin Notice Period Immediate Employment Mode Contract to Hire -Setting up and managing user accounts, permissions, and access controls on Linux systems. -Installing and updating software packages and patches -Monitoring and optimizing system performance and resource usage on Linux -Backing up and restoring data and files -Securing and hardening the system against attacks and vulnerabilities, Virus Outbreak Management -Automating and scripting common or repetitive tasks and resolving technical issues and providing user support -OS Cluster support ( RHCS , VCS , Sun Cluster , IBM HACMP , H...

JOB OVERVIEW: The role of SAP WM / EWM consultant is instrumental in streamlining warehouse operations and achieving operational excellence. From project planning and implementation to configuration, customization, training, and continuous improvement, their expertise guides organizations toward efficient warehouse management. We need an experienced SAP WM / EWM consultant who has experience in SAP TM will be an added advantage. KEY STAKEHOLDERS: INTERNAL : Corporate Finance , Business Finance ,SCM, Marketing, GBSS ,Procurement , HR KEY STAKEHOLDERS: EXTERNAL : Auditors, External Consultant REPORTING STRUCTURE: Will report to - Chief Manager - IT / General Manager - IT Team size - NA EXPERIE...

Be present in the lobby to greet, assist, and direct every customer to the designated area. Ensure effective and efficient service flow among customers, consultants, and colleagues. Proactively handle enquiries and requests, explain procedures when required, and schedule new or follow-up appointments. Before Starting Work Preparation: Check the day s appointments. Discuss updates or instructions with the CXM e.g., special handling of customers or consultants, scheduled events in the facility, OPD maintenance, introduction of new services or departments, active offers, and related advertisements. Be prepared for high-footfall days. Anticipate issues and be ready with solutions. Stay informed ...

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Report...

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help...

GDS - Sabre & Amadeus knowledge. IATA Certification / Diploma in travel preferred Experience of working with or for a Global Travel Management company (TMC) Quality Domain/background would be preferred. Understanding of complex ticketing logics Has experience in managing TMC Back end processes. Fulfillment of Air, Hotel, Queue Management Good verbal and written communication skills. Understand and abide by the importance of discipline, punctuality & protocol Flexible with shifts - 24X7 Set up Real Time Monitoring and allocation of work Ensure all reports are delivered accurately and on time Acknowledge and communicate effectively with the Client Conduct trainings/refreshers Monitor productio...