121 Queue Management Jobs - Page 5

Immediate Openings on Unix Admin Bangalore - Contract Working Mode Hybrid Experience 4+ Years Skill Unix Admin Notice Period Immediate Employment Mode Contract to Hire -Setting up and managing user accounts, permissions, and access controls on Linux systems. -Installing and updating software packages and patches -Monitoring and optimizing system performance and resource usage on Linux -Backing up and restoring data and files -Securing and hardening the system against attacks and vulnerabilities, Virus Outbreak Management -Automating and scripting common or repetitive tasks and resolving technical issues and providing user support -OS Cluster support ( RHCS , VCS , Sun Cluster , IBM HACMP , H...

JOB OVERVIEW: The role of SAP WM / EWM consultant is instrumental in streamlining warehouse operations and achieving operational excellence. From project planning and implementation to configuration, customization, training, and continuous improvement, their expertise guides organizations toward efficient warehouse management. We need an experienced SAP WM / EWM consultant who has experience in SAP TM will be an added advantage. KEY STAKEHOLDERS: INTERNAL : Corporate Finance , Business Finance ,SCM, Marketing, GBSS ,Procurement , HR KEY STAKEHOLDERS: EXTERNAL : Auditors, External Consultant REPORTING STRUCTURE: Will report to - Chief Manager - IT / General Manager - IT Team size - NA EXPERIE...

Be present in the lobby to greet, assist, and direct every customer to the designated area. Ensure effective and efficient service flow among customers, consultants, and colleagues. Proactively handle enquiries and requests, explain procedures when required, and schedule new or follow-up appointments. Before Starting Work Preparation: Check the day s appointments. Discuss updates or instructions with the CXM e.g., special handling of customers or consultants, scheduled events in the facility, OPD maintenance, introduction of new services or departments, active offers, and related advertisements. Be prepared for high-footfall days. Anticipate issues and be ready with solutions. Stay informed ...

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Report...

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help...

GDS - Sabre & Amadeus knowledge. IATA Certification / Diploma in travel preferred Experience of working with or for a Global Travel Management company (TMC) Quality Domain/background would be preferred. Understanding of complex ticketing logics Has experience in managing TMC Back end processes. Fulfillment of Air, Hotel, Queue Management Good verbal and written communication skills. Understand and abide by the importance of discipline, punctuality & protocol Flexible with shifts - 24X7 Set up Real Time Monitoring and allocation of work Ensure all reports are delivered accurately and on time Acknowledge and communicate effectively with the Client Conduct trainings/refreshers Monitor productio...

Role & responsibilities Should have prior experience or good understanding in Job queue monitoring and management Job review and estimation skills of presentations and creative requests Communication with client over email and telephone Capacity management / shift allocation and planning Job allocation to processing members (operators / editors / proof readers) MS Office 2007 / 2010 certification / qualification (preferable) with knowledge of Adobe suite (advantage) Willingness to work on day & night shifts (9 hours) on a rotation / continuous basis Flexibility to work on demand as per operational requirements Adaptable to work on Saturdays and Sundays, or on holidays

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

6 -10 yrs exp. must in SOAP & Rest API integration DT, Decision rules, business logic, caching, DPages work, REST API integration, Case Management, debugging, performance tuning, infra, batch processing, SQL, and large data handling. Java/JavaScript Required Candidate profile * 06 to 10 + Yrs experience as PEGA Developer with strong fundamentals and expertise in core concepts along with SOAP & Rest API integration *Must be CSSA/ LSA Certified only

6 -10 yrs exp. must in SOAP & Rest API integration DT, Decision rules, business logic, caching, DPages work, REST API integration, Case Management, debugging, performance tuning, infra, batch processing, SQL, and large data handling. Java/JavaScript Required Candidate profile * 06 to 10 + Yrs experience as PEGA Developer with strong fundamentals and expertise in core concepts along with SOAP & Rest API integration *Must be CSSA/ LSA Certified only

ServiceNow platform responsible for actively monitoring and managing the flow of tickets within service queues, ensuring efficient distribution of work to available agents by prioritizing tasks based on urgency and other criteria

Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients- establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality....

We are looking for a talented and experienced PHP Laravel Developer to join our development team. You will be responsible for building and maintaining modern web applications using the Laravel framework, collaborating with cross-functional teams to deliver robust and scalable backend solutions. Key Responsibilities: Develop, test, and maintain high-quality web applications using PHP and Laravel . Write clean, modular, and scalable code following best practices and design patterns . Integrate third-party APIs and develop RESTful web services. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Optimize applications for speed, scalability, and securit...

The role requires a minimum of 5 years experience with Genesys workforce management suite. Responsibilities include: 1.Forecasting: Analyzing patterns of call volume and average handle time to ensure accurate forecasting of workload demand and staffing needs to meet business goals Assessing the impact of special events 2.Scheduling: Creating and maintaining work schedules and shifts that will meet the needs of the business, as determined by the forecast and company initiatives Monitor incoming volume across all skills and channels (voice, email, chat, Epic work queues), handle times, service levels, headcount, non-phone work, and other statistics (shrinkage) to ensure the appropriate number ...

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, te...

The RPA Developer will be responsible for developing, testing, deploying automation workflows using RPA tools and supporting. Experience: 3-6 years of relevant experience in UiPath Experience in Code fix, refactoring the code, remediating the bots in production. Skills: Excel, Email, Web automation, Orchestrator, Queue management, RE framework, SQL, API, PDF extraction, Experience in the following areas would be beneficial: Machine learning and artificial intelligence Ulpath Test suite Al center Project management Experience with process mining and BPM tools Willing to work in Development & Support roles UIARD / UIADP Certified is required Primary Skills Experience: 3-6 years of relevant exp...

Greetings from ReSource Pro!!! . Job Description: Assistant Manager/ Back Office Operation's Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Department: Service Delivery Unit / SDU Location: Bangalore, India / Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problem...

Skills - Forescout and Illumio skillsets, network knowledge preferably to CCNP level or equivalent, network security knowledge and experience especially around NAC, network segmentation, firewalling. Tasks would include: morning & afternoon health checks incident queue management weekly KPI updates operational pack updates change raising change implementation, this would likely start with basic repeatable policy creation on Forescout and Illumio tools. Pen testing requests and allowlisting Switch remediations (additions of new, removals of old) Mandatory Skills: ForeScout CounterACT. Experience: 5-8 Years.

Job Summary You'll be the nerve center for managing incoming customer support cases across our global queue. Your job is to make sure every case lands where it should, on time, and with zero guesswork. You'll spot bottlenecks before they become problems, keep SLAs intact, and help teams stay thoughtful by flagging what needs attention. You will have to work from Pune location and need to work in US business hours. You will report to Manager, Product Support Job Details Triage & Routing Stay on top of all incoming support cases. Make sure they're routed based on case type, customer entitlement, and urgency. Reassign misrouted or unclaimed cases to prevent SLA breaches. SLA Watchdog Track agin...