32 Queue Management Jobs - Page 2

6 -10 yrs exp. must in SOAP & Rest API integration DT, Decision rules, business logic, caching, DPages work, REST API integration, Case Management, debugging, performance tuning, infra, batch processing, SQL, and large data handling. Java/JavaScript Required Candidate profile * 06 to 10 + Yrs experience as PEGA Developer with strong fundamentals and expertise in core concepts along with SOAP & Rest API integration *Must be CSSA/ LSA Certified only

6 -10 yrs exp. must in SOAP & Rest API integration DT, Decision rules, business logic, caching, DPages work, REST API integration, Case Management, debugging, performance tuning, infra, batch processing, SQL, and large data handling. Java/JavaScript Required Candidate profile * 06 to 10 + Yrs experience as PEGA Developer with strong fundamentals and expertise in core concepts along with SOAP & Rest API integration *Must be CSSA/ LSA Certified only

ServiceNow platform responsible for actively monitoring and managing the flow of tickets within service queues, ensuring efficient distribution of work to available agents by prioritizing tasks based on urgency and other criteria

Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients- establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality. Help knowledge management endeavour by sharing process knowledge and best practices within and across teams Minimize program dependence on self and other key members. Review and analyse trade data between risk and finance systems Check forcompleteness, accuracy and consistency to identify the set of genuine breaks Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support Apply data normalization methods such as filtering, standardization, enrichment, aggregation Lead discussions with the internal teams to highlight breaks Lead and take appropriate action post liaising with the respective stakeholder Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests Mailbox Management / Queue Management Build domain expertise

We are looking for a talented and experienced PHP Laravel Developer to join our development team. You will be responsible for building and maintaining modern web applications using the Laravel framework, collaborating with cross-functional teams to deliver robust and scalable backend solutions. Key Responsibilities: Develop, test, and maintain high-quality web applications using PHP and Laravel . Write clean, modular, and scalable code following best practices and design patterns . Integrate third-party APIs and develop RESTful web services. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Optimize applications for speed, scalability, and security. Maintain and manage database schemas, relationships, and queries (MySQL/PostgreSQL). Troubleshoot, debug, and resolve application issues. Participate in code reviews and contribute to technical documentation. Work with Agile/Scrum teams to meet sprint goals and deliverables. Required Skills and Qualifications: 3+ years of hands-on experience in PHP development , with at least 2 years in Laravel . Strong understanding of MVC architecture and OOP principles . Experience with MySQL/PostgreSQL databases and writing efficient SQL queries. Knowledge of RESTful APIs , authentication (OAuth, JWT), and Laravel middleware. Proficiency with Git , Composer, and Laravel Artisan CLI. Familiarity with Laravel features like Eloquent ORM, Blade templating, Queues, and Laravel Scheduler. Strong debugging and problem-solving skills. Preferred Qualifications: Experience with Vue.js, React.js , or other frontend JavaScript frameworks. Understanding of Docker , CI/CD pipelines, and cloud services (e.g., AWS, DigitalOcean). Familiarity with unit testing and TDD using PHPUnit. Working knowledge of Redis , ElasticSearch , or queue workers .

The role requires a minimum of 5 years experience with Genesys workforce management suite. Responsibilities include: 1.Forecasting: Analyzing patterns of call volume and average handle time to ensure accurate forecasting of workload demand and staffing needs to meet business goals Assessing the impact of special events 2.Scheduling: Creating and maintaining work schedules and shifts that will meet the needs of the business, as determined by the forecast and company initiatives Monitor incoming volume across all skills and channels (voice, email, chat, Epic work queues), handle times, service levels, headcount, non-phone work, and other statistics (shrinkage) to ensure the appropriate number of agents available to meet Service Desk performance goals 3.Queue Management: Making sure calls are answered in a timely manner and ensuring outbound work is completed within the goal including dynamic routing and maximize utilization of cross-skilled agents Manage and monitor intraday queue performance and schedule adherence Engage with Team Leaders and Managers on any deviations from schedules, including leave early, absences, modifications, processing items, etc. Proactively notify leadership/BUs of exceptions Manage real time changes to agent schedules in WFM platform Ensure absenteeism is properly recorded in our WFM platform Manage and maintain agent schedule exceptions, shift requests and assignment, time off requests 4.Intra-Day Reporting: Reporting our results throughout the day 5.Support decision making on Service Desk operations by compiling metrics and reporting: Develop customized reports for SLAs and productivity (team performance, daily/weekly/monthly) and statistical reports for analysis of process health 6.Work with IT in the event of system outages / latency. Communicate status and follow up as needed. 7.Perform system administration duties (creating profiles in WFM, add/remove employees, etc.) 8.Attend weekly, daily, ad-hoc staffing meetings with management and forecast/scheduling analysts. Requirements 5+ years of experience in workforce planning with demonstrated ability to lead cross-functional teams and seamlessly balance strategic and tactical initiatives 5+ years of experience with Genesys workforce management suite core requirement Experience identifying and implementing technology solutions and tools for business problems Strong collaboration and project management skills to oversee multi-functional projects Ability to earn trust, maintain positive relationships, and contribute to a culture of inclusion Excellent communication skills

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. Minimum Qualifications: 4+ years of IT-related work experience with a Bachelor's degree. OR 7+ years of IT-related work experience without a Bachelor"™s degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. As a member of the Engineering IT Secure Environments team (IP Protection team), you will be working in a project-based team that builds secure development environments designed to protect Qualcomms IP while also enabling engineering to get their work done. These environments span the globe and are designed with a diverse set of requirements and security controls. Technical lead for new HW Engg JV/ODC/3rd party engaements, responsible for leading the build of the new environment that implements current security controls and infrastructure architecture while meeting engineering requirements.Strong Linux and Windows system administration skills as well as the ability to interpret requirements to execute the required tasks constitute the core competencies of this role. Development of solutions, scripts and/or processes to automate the management and operations of these specific environments, services, tools and servers are required for long-term success. While this role is primarily project-based, it can include IT engineering services support, ticket queue management, and phone support as necessary. You will be working closely with the Hardware and Software Engineering design communities as well as IT peers. Building strong relationships with multiple global business partners will be key to your success. Interrupt driven situations that encompass various levels of urgency will provide exciting challenges in this role. There will be growth opportunities to learn new skills and further your career development.ResponsibilitiesEnd-to-end support of deploying new secure engineering design environments in a global environment. Analysis of engineering workflows to facilitate the onboarding of new workloads and troubleshoot issues. Analysis of IT workflows and implementation of automation processes to improve IT efficiency. System level understanding of the large-scale compute environment. Design and implement new communication and support protocols with critical key departments and users. Ensure proactive oversight to identified assets and services on behalf of engineering. Establish collaborative partnerships with all IT and engineering teams involved. Manage multiple concurrent projects with strong communication and organization skills, largely independently. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. 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Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.