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Critical Incident Manager - Cloud Manhattan Associates

9.0 - 13.0 years

0 Lacs

karnataka

On-site

As an Incident Manager at Manhattan, you will play a crucial role in overseeing the incident management process to ensure seamless operations and customer satisfaction. Your responsibilities will include: - Overseeing the incident management process and leading the team members involved in resolving incidents. - Leading strategic and tactical programs for our cloud customers in collaboration with R&D and services/support teams. - Responding to reported service incidents, identifying their causes, and initiating the incident management process. - Prioritizing incidents based on urgency and influence/revenue impact on the business. - Producing documents outlining incident protocols such as han...

Posted 2 weeks ago

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