748 Query Resolution Jobs - Page 7

Customer Executive for E-commerce Website: As a Customer Executive for our e-commerce platform, you will be the frontline representative ensuring a seamless and positive experience for our customers. Your responsibilities include addressing customer inquiries, resolving issues, and providing information about products and services. You will also play a crucial role in processing orders, managing returns, and collaborating with other teams to enhance overall customer satisfaction. Excellent communication skills, empathy, and a customer-centric approach are key to excelling in this role. Join us in delivering exceptional service and building lasting relationships with our valued customers. Your Specific Responsibilities will include, but are not limited to the following: 1. Customer Support: - Respond promptly to customer inquiries via various communication channels. 2. Order Processing: - Efficiently manage and process customer orders, ensuring accuracy and timeliness. 3. Issue Resolution: - Resolve customer concerns and problems related to orders, payments, and products. 4. Product Knowledge: - Stay informed about product details to provide accurate information and recommendations. 5. Returns and Refunds: - Handle returns and guide customers through the refund process. 6. Communication: - Proactively update customers on order status, promotions, and relevant information. 7. Documentation: - Maintain accurate records of customer interactions and feedback. 8. Cross-functional Collaboration: - Collaborate with other teams to address customer needs and improve processes. 9. Customer Education: - Assist customers in navigating the website and using available features. 10. Feedback Collection: - Gather customer feedback to contribute to service improvements and product development. The candidate should possess the following behavioral traits: 1. Communication Skills: - Clear and effective communication to address customer inquiries and concerns. 2. Empathy: - Ability to understand and empathize with customers, ensuring a positive experience. 3. Problem-solving: - Quick and effective resolution of customer issues and concerns. 4. Patience: - Patience in handling challenging customer situations and providing support. 5. Proactive: - Proactively communicating updates to customers and anticipating their needs.

ql-editor "> Job Purpose: To provide prompt, efficient, and high-quality support to internal and external customers by resolving queries, issues, and requests in a professional manner, ensuring customer satisfaction and smooth business operations. Key Responsibilities: Handle customer queries via email, phone, or support portal and provide timely solutions. Log, track, and escalate issues as required, ensuring resolution within agreed timelines (SLAs). Coordinate with internal departments such as Sales, operations, Logistics for faster issue resolution. Assist in order processing, invoice generation, and follow-ups, if required. Document issues, solutions, and best practices to maintain knowledge base records. Support internal team members with SAP/system entries, data updates, and reporting. Monitor pending cases and follow up proactively until closure. Maintain a customer-first approach in all interactions. Provide post-resolution follow-up to ensure customer satisfaction. Key Skills & Competencies: Strong communication (written & verbal) and interpersonal skills. Good problem-solving abilities and attention to detail. Basic knowledge of Excel. Team player with a willingness to learn and adapt.

Associate- Talent Acquisition Operations Back to job search results Tesco India Bengaluru, Karnataka, India Full-Time Apply by 13-Jul-2025 About the role We are seeking a detail-oriented and customer-focused Associate to join our Query Management Team. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn, and is committed to providing timely, accurate, and high-quality support to internal stakeholders. You will be responsible for resolving queries efficiently while meeting key What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for We are seeking a detail-oriented and customer-focused Associate to join our Query Management Team. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn, and is committed to providing timely, accurate, and high-quality support to internal stakeholders. You will be responsible for resolving queries efficiently while meeting key You will need Ticketing System Proficiency Experience in coordinating with multiple stake holders Query Categorization & Prioritization Experience in delivery of change projects First-Time Resolution (FTR) Experience working with Legal & Information security, Customer service orientation compliance teams preferred Proficient in Microsoft Office Excellent verbal and written communication in English Quality Assurance Analysis and Problem Solving Eye for detail About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer. Job Type: Full-Time Experience: 0 - 4 Years Key Responsibilities: 1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their experience. 2- Handle and resolve customer complaints or concerns in a timely and empathetic manner. 3- Document feedback, categorize it based on themes, and escalate issues to relevant teams. 4- Collaborate with the Quality, Product, and Support teams to suggest service or product improvements. 5- Maintain detailed and accurate records of customer interactions and feedback. 6- Follow up with customers post-resolution to ensure satisfaction. 7- Provide daily/weekly reports to management highlighting trends in customer feedback. Soft Skills: Excellent communication and interpersonal skills. Patient, empathetic, and user-focused. Strong multitasking and teamwork abilities. Why Join Us? Friendly and collaborative work culture Opportunity to make a direct impact on customer experience Growth and learning opportunities within a dynamic team

As an Editorial Project Manager, you will be responsible for a wide and interesting range of activities around creating content for various customers and platforms. You will take ownership for coordinating multiple projects to ensure successful collaboration for content quality and publication. You will provide advice and guidance to authors, contributors and editors to help them through the publication process. The main task of the Editorial Project Manager is to manage and develop all volumes in assigned series from pre-production manuscript stage through final production stages to ensure on-time publication of volumes. Responsibilities Managing multiple digital and print content projects though pre-publication to publication to ensure effective and accurate management and publication of print and digital assets Collaborating with global cross-functional teams, authors, editors and contributors to solve problems and ensure successful on-time project publication Building relationships with authors, contributors and editors to provide updates and guidance throughout the publication process to deliver an exceptional experience (through EMSS) Creating and providing reports to communicate the progress of titles to Content Team Manager, Acquisitions Editors and Publishers Communicating project statuses and updates to internal stakeholders to resolve issues and ensure quality and on-time publication Requirements 2-5 years experience of delivering budgeted titles on schedule using active monitoring Communicating clearly with all stakeholders in writing and by phone Resolving queries and problems quickly and completely Reviewing manuscript components against a checklist Tracking of all projects in purview and proactive problem solving Tracking and update all metadata pertaining to books in PPM/CCM Show experience of solving problems by implementing creative solutions that make a difference Have excellent computer skills in Microsoft Office and the ability to learn new systems Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working remotely from home 300pm-12am (Mon-Thu) and Every Friday working from the office (0900am-600pm) Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai)

Hi Career Seekers, We Are Hiring! Customer Support Executives Noida & Gurugram (NCR) Join a leading multinational BPO and kickstart or elevate your career in the customer support industry! Location: Noida & Gurugram (NCR) Salary: Noida: 2.5 3.0 LPA Gurugram: 2.5 3.5 LPA Shifts: Rotational / Day Shifts (as per process requirement) Mode: Work from Office Note- We are also hiring for Work from home opportunities anyone, who is interested for Remote options can also appluy / connect @9214101672 (Nishee) Roles & Responsibilities: Handle inbound/outbound customer calls or chats professionally Provide accurate and timely information, support, or resolution to customer queries Maintain positive customer relationships through excellent service Document all interactions in the system accurately Collaborate with internal teams to escalate and resolve issues Ensure adherence to process and quality standards What We Offer: 5 Days working module Training and career growth opportunities in a global environment Friendly and diverse team culture Weekly offs and leave policy as per company standards Apply Now! Interested candidates can apply/call- 9214101672 (Nishee) #wfh #bpojobs #customerservice #jobs2025 #wfh #remoteoptions #workfromhome #bpovoice #customerhandling #noidajobs #gurugramjobs #delhijobs #rotationalshifts #hiring #hiringalert #hiringnow

Job Title : Subject Teachers WBBSE (Science, Arts, Commerce) Location : Barrackpore, West Bengal Job Type : Full-time, Work from Office About the Role We are seeking passionate and experienced Subject Teachers to join our academic team for CBSE, ICSE, and WBBSE boards . The ideal candidate should be well-versed in the curriculum of one or more boards and capable of teaching subjects from Science, Arts, or Commerce streams. The role is full-time and requires working from our Barrackpore office .t Key Responsibilities Deliver engaging lessons as per the prescribed syllabus (WBBSE) Develop and use instructional materials and resources for effective teaching Create a positive learning environment to support the intellectual and emotional growth of students Evaluate student progress through tests, assignments, and regular feedback Prepare lesson plans and maintain academic records as per school requirements Coordinate with parents during PTMs and maintain effective communication regarding student development Participate in curriculum development, staff meetings, training sessions, and extracurricular activities Support and guide students in preparation for board exams Subject Areas Open (All Boards) Science Physics Chemistry Biology Mathematics Computer Science Arts History Geography Political Science Sociology English Bengali / Hindi Commerce Accountancy Business Studies Economics Mathematics Entrepreneurship Required Qualifications Masters Degree in the relevant subject/stream B.Ed. preferred Prior teaching experience in WBBSE institutions is a strong advantage Excellent command over English and/or regional language (Bengali or Hindi) Skills and Competencies Strong subject knowledge and teaching pedagogy Classroom management and interpersonal skills Adaptability to different curriculum requirements Technology-friendly (MS Office, Smart Boards, Online Assessments) Passion for education and mentoring young minds Work Location Barrackpore, West Bengal (Work from Office Local candidates or those willing to relocate are preferred) How to Apply Interested candidates may send their updated resume along with a cover letter mentioning the preferred subject(s) and board(s) to [ 91238 02326]

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

Roles and Responsibilities JOB DESCRIPTION:- Responsible for providing assistance, information, and support to customers regarding products or services Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Contact for customers, handling a variety of interactions through different channels like phone, email, or chat. Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference. Developing a strong understanding of the company's products and services to effectively assist customers. Respond positively to customers questions in a timely manner Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively. Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty

Customer Service Representative We’re hiring a Customer Support Executive to handle customer queries and provide a best of the best solution to make our international process more successful & relevent! Salary Goes Upto 22 LPA For Relevent Profiles. Perks and benefits Both Side Cabs, & Unlimited Incentives

Company: Description: Marsh India Insurance Brokers Pvt Ltd is seeking candidates for the following position based in the Mumbai office: Process Lead Placement Operations We will count on you to: Support the employees in the Quotation (QCR) Preparation process. Responsible for information update in the Quotation (QCR). Coordinate with the Placement Executive for timely processing of Quotation (QCR). Maintenance of QCR Tracker QCR Query Resolution within TAT What you need to have: 4+ years of experience in insurance industry. Domain Knowledge preferred. Graduation degree Technical knowledge - MS Office Word, Excel and Outlook What makes you stand out? Strong analytical and problem solving and skills. Good communication skills. Ability to work independently and within a team. Organized, self-discipline and pro-active. Good multi-tasking ability. Marsh is the world s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh , Guy Carpenter , Mercer , and Oliver Wyman . For more information, visit marshmclennan.com , follow us on LinkedIn and X. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) Shifts: US shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology : Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Job Responsibilities - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, Net Banking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Identify & assess customers’banking needs to achieve satisfaction Build sustainable relationships & trust with customer Handle customer complaints, provide appropriate solutions & alternatives Follow communication procedures, guidelines & policies

Job Role: Customer Support Executive Location: Jaipur Experience : 1-2 years Working Days : 6 days About Brand: Minimalist (https://www.beminimalist.co) is a science-driven homegrown brand committed to bringing efficacy & transparency. The brand stays true to its vision of offering unambiguous, solution and efficacy-based products. We are among the fastest-growing brands in India. We believe in high-quality products made using best-in-class ingredients at our own manufacturing facility. We are currently in the expansion phase. We have started with Skincare and recently launched our haircare completing an assortment of about 60 SKUs. Focusing on being omnipresent, we have expanded our base in SE-Asia, US, UK and GCC & other geographies. This creates an incredible opportunity for professionals like yourself to join us and be a part of this growth journey. Key Responsibilities: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Resolve customer complaints and issues efficiently and effectively. Provide product information and assistance to customers. Escalate unresolved issues to the appropriate department for further investigation and resolution. Resolve customer complaints and issues efficiently and effectively within SLA Keep accurate records of customer interactions and transactions. Identify and recommend process improvements to enhance the customer experience. Build and maintain positive relationships with customers. Stay up-to-date on product knowledge and company policies. Competencies: Bachelors degree or equivalent work experience, preferably in skincare, cosmetics, or a related field. Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers. Excellent communication skills, both verbal and written Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.

Role & responsibilities Identify and approach potential customers to promote and sell Maruti Suzuki vehicles. Conduct field visits to meet clients, understand their requirements, and provide product demonstrations. Generate leads through cold calling, networking, and referrals. Build and maintain strong customer relationships to ensure repeat business and customer satisfaction. Negotiate pricing and close deals effectively to meet monthly and quarterly sales targets. Provide accurate information about vehicle features, specifications, financing options, and after-sales services. Work closely with the dealership team to coordinate vehicle deliveries and customer documentation. Conduct market research to understand competitor strategies and market trends. Maintain daily reports and update sales data in CRM software. Preferred candidate profile Good communication skills to effectively engage with customers. Strong convincing power to influence potential buyers. Excellent negotiation skills to close deals successfully. Self-motivated and target-driven approach. Ability to work independently as well as in a team. Must own a two-wheeler for field visits. Minimum qualification: 12th pass / Graduate in any field. Prior experience in automobile sales is an advantage but not mandatory. Perks and benefits Attractive salary package with performance-based incentives. Fuel allowance and travel reimbursement. Training and development opportunities. Career growth within the dealership and automobile industry. Why Join Us? Opportunity to work with Maruti Suzuki, India's leading automobile brand. Attractive incentives based on performance. Support for professional growth and career development. Reimbursement for travel and mobile expenses. If you are passionate about sales and automobiles and want to build a rewarding career in the industry, we encourage you to apply! To Apply: Send your resume to [talent@premsonsmotor.com] or WhatsApp [ 9031013948 /6287242803 ].

Responsible for Business development through acquisition and retention of clients Broking & Distribution. Key Deliverables 1. This will be B2C sales 2. Managing end to end process of customer support 3. Efficiently maintaining customer relationship and customer 4. management. 5. Providing meaningful business insights. 6. Responsible for timely resolution of queries & Escalations 7. Work on adhoc activities/ Projects assigned by reporting manager Role Requirements 1. Prior Experience 6 months plus yr of experience in tele calling industry 2. Strong communication and negotiation skills. 3. Basic knowledge of financial products and services. 4. Candidates from BFSI Industry will be preferred. Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Morning shift Performance bonus Application Question(s): Basic knowledge of financial products and services. Education: Higher Secondary(12th Pass) (Preferred) Experience: Telecalling Industry: 1 year (Preferred) Sales: 1 year (Preferred) BFSI Industry: 1 year (Preferred) B2C Sales: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Location: Mumbai, Maharashtra (Preferred) Work Location: In person,

Hi Jobseekers, We are looking for a motivated and empathetic Customer Support Executive to join our team. Job Title: Customer Support Executive Location: Gurgaon Salary: Up to 3.5 LPA Requirements: UG/Grad + Fresher/Experience all can apply Salary - 21k CTC - 30K CTC (Depending upon the experience) + Performance Based Incentives Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Troubleshoot basic issues related to products or services Maintain a positive, empathetic, and professional attitude toward customers at all times Document customer interactions and escalate complex issues to the appropriate department Follow up with customers to ensure resolution and satisfaction Work closely with internal teams to improve customer experience How to apply - Interested can connect over call at: 7388872578 (Namrata)

1)Managing multi-level and cross functional teams to achieve organizational goals. 2)Suggest new methods to address customer’s needs. 3)Monitor relationships with existing customers through systems. 4)Review customer-complaint.

PODDAR GROUP OF INSTITUTIONS is looking for Academician - Management Department to join our dynamic team and embark on a rewarding career journey Teach university-level courses. Conduct and publish academic research. Participate in academic committees and curriculum development. Mentor students and supervise theses/dissertations.

Key Responsibilities: Act as the first point of contact for customer inquiries via phone, email, and chat Provide real-time updates and solutions regarding shipments, delays, tracking, and delivery status Resolve issues related to transportation, billing, and delivery discrepancies professionally and promptly Coordinate with internal teams including dispatchers, warehouse staff, and drivers to ensure service excellence Monitor customer orders and proactively identify and communicate any potential issues Maintain accurate records of customer interactions, transactions, and feedback in CRM systems Follow up on customer concerns until a satisfactory resolution is reached Support logistics operations by assisting with documentation, tracking systems, and order processing Provide feedback to improve customer service procedures and logistics processes Qualifications: High school diploma or equivalent required; Bachelor's degree preferred 13 years of customer service experience, preferably in the logistics, transportation, or supply chain sector Strong verbal and written communication skills Excellent problem-solving abilities and attention to detail Proficient in Microsoft Office Suite and customer service software (e.g., Zendesk, Salesforce) Ability to multitask and remain calm under pressure Knowledge of freight, shipping regulations, and logistics terminology is a plus

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services to customers through effective communication. Address customer complaints by listening actively, empathizing with their concerns, and offering suitable solutions. Escalate complex issues to senior team members or supervisors when necessary. Maintain records of all interactions with customers using CRM software. Desired Candidate Profile 0-4 years of experience in BPO/Call Centre environment handling domestic processes (preferably). Excellent communication skills for effective query resolution over phone calls, emails, and chats. Location - Bangalore

Job Title: Customer Support Associate–International Voice Process Location: Pune, Hinjawadi Eligibility: Graduates (Excl.B.Pharma) Experience: Freshers Work Days: 5 Days working + 2 rotational off CTC : Upto 20k inhand Contact HR Jyoti [9784183889]