2707 Query Resolution Jobs - Page 6

Hi Jobseeker, Greeting from Shiningstars ITPL We are hiring for Customer Service Executive at NOIDA Salary-Upto 3.5 LPA (Based on Experience and Communication ) Fresher/ Experienced / Undergraduate/ Graduate all can apply Working Conditions : Rotational Shift (Day/Night) 6 working days Weekly off : Rotational Key Responsibilities: Handle high volume of inbound and/or outbound calls inquiries from customers. Assist customers with queries related to products, services, billing, troubleshooting, and account management. Resolve customer complaints efficiently and empathetically. Record customer interactions and update account information accurately . Adhere to company policies, processes, and st...

Key Responsibilities: Prepare and maintain accurate financial records and reports. Perform daily accounting tasks including journal entries, general ledger, and bank reconciliations. Manage accounts payable and receivable processes. Assist in the preparation of financial statements, budgets, and forecasts. Ensure timely filing of taxes, TDS, GST returns, and other statutory compliance. Support internal and external audits by providing required documentation and resolving queries. Maintain asset registers and depreciation schedules. Monitor cash flows, invoicing, and expense tracking. Analyze financial data and provide insights to support decision-making. Ensure compliance with financial regu...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

CRM Executive / CRM Manager Location: Ramganj Mandi, Kota (Rajasthan) Industry: Kota Stone / Natural Stone Experience Required: 3-5 Years Job Summary: We are looking for an experienced CRM Executive / Manager to manage customer relationships, sales follow-ups, and client data for our Kota Stone business. The role involves improving customer satisfaction, repeat business, and coordination between sales, dispatch, and accounts. Key Responsibilities: • Maintain and manage customer database and sales pipeline • Handle client inquiries, follow-ups, and order status communication • Coordinate with sales, production, and logistics teams • Track customer history, payments, and repeat orders • Resolv...

Ensure that the process transactions are processed as per Desk Top procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Provide the relevant process reports on a daily basis Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures Coaching & mentoring the new hires and existing staff for the Providing Process training, coaching and mentoring Managing process updates, DTP s and resolving queries Higher Education Diploma with 1 - 2 years of relevant experience NA

Handle inbound & outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting. Ensure timely follow-up and closure of all customer concerns. Build strong customer relationships. Required Candidate profile Strong communication skills (English & Hindi). Familiarity with CRM/call management tools (e.g., Zoho, Freshdesk). Ability to multitask and manage customer expectations effectively.

JD Account Management- Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly reports on ...

Role Overview This internship is ideal for someone who enjoys problem-solving, loves talking to customers, and wants to learn how SaaS support works. You'll work closely with our product, operations, and customer success teams to deliver a smooth and reliable support experience. Key Responsibilities Handle customer inquiries through chat, email, and calls with professionalism and clarity. Log and update support tickets in real-time with accurate details and progress notes. Troubleshoot basic issues related to product usage, dashboard functionalities, or campaign setup. Assist customers with platform navigation, settings, and feature-related queries. Escalate complex issues to senior support ...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

We are looking for a highly skilled and experienced Regional Medical And Scientific Affairs Manager to join our team. The ideal candidate will have a strong background in sales and a proven track record of success in managing medical and scientific affairs. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Manage and maintain relationships with key stakeholders, including healthcare professionals and industry partners. Conduct market research and analyze data to identify trends and opportunities. Collaborate with cross-functional teams to develop and launch new products and services. Provide scientific support and training to customers ...

Roles & Responsibilities Designing and managing KPIs for PAN India Design and drive strategy to increase premium, market share and drive productivity via channel managers and business team Timely tracking the sales performance through various organizational metrics and MIS to ensure business efficiency and adherence to quality and compliance Handling escalations by resolving queries raised by partners and customers and ensuring a prompt response Assist and train business team for new and existing products or process through periodical training interventions Engage and coordinate with various cross functional teams for seamless service deliveries to meet business requirement Launch monthly ch...

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Relationship Management Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response. Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Manage daily orders, track deliveries, & coordinate with logistics partners to ensure timely fulfillment. Provide customer support via whats app, emails,& calls, resolving queries & complaints. Coordinate with vendors. Required Candidate profile 1+ years experience in E- commerce, customer services, sales/support, or logistics operations. Customer facing experience is a must( online or telephonic). Fluency in English & Hindi.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services ...

Responsibilities: * Manage customer queries via chat & email * Resolve escalated issues promptly * Provide product support with expertise * Maintain high customer satisfaction ratings * Communicate effectively in English Health insurance Accidental insurance Referral bonus Gratuity Flexi working

Role & responsibilities Monitor outstanding claims, handle and resolve escalations on a daily basis Review response quality of voice or non-voice teams on a timely basis and suggest improvements Interact with internal & external stakeholders to ensure customer queries are addressed in a timely manner Conduct Monthly/quarterly governance meetings based on the customer requirement and share inputs on the account and communicate to all external stakeholders(insurers, brokers, clients, customers)on a timely basis Monitor and ensure error logs are cleared on a timely basis Ensure timely renewals and act as a bridge between the customer and internal stakeholders to enable support in terms of porta...

Company Name:- Vyapar App PVT LTD Customer Experience-Inbound ( Freshers Pass out 2023) Location:- Ahmedabad About Vyapar: Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guida...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...