748 Query Resolution Jobs - Page 6

Job Title: Teachers (All Subjects) Classes 5 to 12 Location: [Barrackpure] Employment Type: Full-Time Boards Covered: CBSE, ICSE, WBBSE Job Description: We are seeking experienced and passionate teachers for all subjects across Classes 5 to 12 . The ideal candidate should have strong command over their subject matter, excellent communication skills, and a thorough understanding of CBSE , ICSE , and WBBSE curriculum standards. Subjects Required: English, Hindi, Bengali Mathematics Science (Physics, Chemistry, Biology) Social Science (History, Geography, Civics, Economics) Computer Science Commerce (Accounts, Business Studies, Economics) Other Electives Key Responsibilities: Deliver engaging and interactive lessons as per the prescribed syllabus. Prepare lesson plans, assessments, and study materials tailored to curriculum requirements. Monitor and evaluate students academic progress regularly. Foster a positive and disciplined learning environment. Participate in parent-teacher meetings and school events. Stay updated with board guidelines and pedagogical best practices. Requirements: Masters Degree in relevant subject. Strong command of English, Bengali, and Hindi (spoken and written). Must have own laptop and high-speed Wi-Fi connection . How to Apply: Interested candidates may send their updated resume to 91238 02326 with their Teaching demo video

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR CHAT PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 16k in hand for freshers Upto 24k in hand for experienced WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 62/127 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #bankingprocess ,

Responsibilities: * Handle customer queries via phone * Maintain high call quality & satisfaction ratings * Resolve issues promptly * Build relations with client *handle feedback & query related calls.

As a Gold Loans representative, your main responsibility will be to handle walk-in customers efficiently. It is crucial to strictly adhere to the administrative processes and policies of the organization. Understanding the needs and interests of the customers is essential in order to provide them with tailored solutions. Your role will also involve guiding customers and offering comprehensive information about various loans and schemes. You should be adept at resolving customer queries and ensuring a cooperative and efficient interaction with them. Acquiring new customers through references is a key aspect of this position. Additionally, it is important to keep existing customers informed and updated about their account details. Your ability to communicate effectively and provide excellent customer service will be vital in this role.,

Exp Required: Minimum 1 Year in International Voice Support Process Type Voice International Graduates Only CTC: Up to 5.75 LPA +Variables Location: Pune /Bangalore Immediate Joiners Only Shifts: 24/7 (US Shifts) 2 Way Cab Contact 8769866443 Neha

The Citizen Centre Manager shall be a part of Lodha s facility management team (PCMA) and shall Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance Engages on ground with residents to identify influencers and establish a second communication network for word-of-mouth Identifies difficult-to-work with residents and/or resident groups Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern Work cross-functionally with PCMA, Strategy team, Marketing team as deemed required for executing work We are looking for person who Has 7+ years of experience in engaging with large number of people on ground and establish good people network Has the experience of engaging in impromptu/unplanned meetings (in coordination with other teams like security etc.) Has street-smart ability in dealing with difficult-to-handle residents/customers Has superior command over English and Marathi language for mass-communication to 50K+ people and knowledge of spoken Marathi is a must Org details Reports to Dy. CEO, Townships Work Location - Premier Office, Palava, Dombivili (E) Level 3A

Urgent Requirement - Customer service Support Location - Pune 1. Customer Interaction & Support Respond promptly to customer inquiries via phone, email, and live chat. Provide detailed information about products, services, billing, and order status. Handle complaints and issues, offering appropriate solutions and follow-ups. Escalate complex issues to senior team members when necessary. 2. Order Processing & Issue Resolution Process orders, returns, cancellations, and exchanges using internal systems. Coordinate with logistics and technical teams to resolve order-related or technical problems. 3. Product & Service Knowledge Maintain an in-depth understanding of products, services, policies, and systems. Educate customers on product usage and troubleshooting. Required Skills & Qualifications Graduate Degree Holder Proven experience in customer service, preferably in a related field. Proficiency in CRM software and MS Office Suite. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks in a fast-paced environment. Empathy, patience, and a customer-first attitude. This role is ideal for individuals who are friendly, patient, and capable of managing various customer interactions in a positive and solution-oriented manner. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position. If interested kindly share your resume at qcnaukri5@gmail.com and call at 7506571833

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Job Summary: We are seeking a dynamic and detail-oriented CRM Executive to manage and enhance our customer relationship management strategies. The CRM Executive will support the development and execution of CRM campaigns, ensure data integrity, analyze customer insights, and contribute to improving customer engagement and loyalty. Key Responsibilities: Assist in the planning and execution of CRM campaigns across email, SMS, push notifications, and other communication channels. Segment customer data to target specific audiences with personalized and relevant messaging. Monitor and analyze CRM campaign performance and key metrics (open rates, click rates, conversions, etc.). Collaborate with marketing, sales, and product teams to align CRM efforts with business goals. Maintain CRM database hygiene, ensure data accuracy, and implement data enrichment practices. Assist in loyalty program management and customer retention initiatives. Prepare regular reports on CRM activities, performance, and recommendations for improvement. Requirements: Bachelors degree in Marketing, Business Administration, or related field. 1-3 years of experience in a CRM, digital marketing, or customer engagement role. Strong analytical skills and ability to interpret data and customer insights. Excellent written and verbal communication skills. Attention to detail and ability to multitask in a fast-paced environment. Familiarity with GDPR and data privacy regulations is advantageous.

L2 Escalation in credit Card Handling escalated tickets from the 1st line Customer Support team with excellent communication. POC for all ongoing mass failures &critical escalations. work Nights & rotating shift HR- shamli.urbanecorps21@gmail.com

The Customer Support Executive position requires a dedicated and detail-oriented individual to serve as the primary point of contact for customers. Your main responsibilities will include addressing customer inquiries, assisting with order placement, and ensuring a seamless coordination between various departments to facilitate timely product delivery. You will be expected to respond to customer queries via phone, email, or chat, handle and resolve complaints in a professional manner, and accurately manage customer orders in the system. Additionally, you will collaborate with internal departments such as Accounts Receivable, Purchasing, and Logistics to ensure that order processing and delivery deadlines are met. Providing regular updates to customers on order status and maintaining proper documentation of interactions and orders are also key aspects of the role. To be successful in this position, you should hold a Bachelor's degree in any field and have at least 3 years of experience in customer service or order management. Strong communication skills, proficiency in MS Office, the ability to work well under pressure, and a problem-solving mindset with attention to detail are essential qualifications. Female candidates are preferred for this role. Overall, as a Customer Support Executive, you will play a crucial role in enhancing customer satisfaction by improving service procedures, policies, and standards to ensure a positive experience for our customers.,

As a Manager - Treasury at Bunge, you will be responsible for performing Cash & Debt management activities supporting Treasury operations that cater to the Asia Pacific / Europe / US operations for Bunge Group. Your key responsibilities will include managing treasury FX Dealing, preparing and analyzing FX unhedged exposure, calculating MTM on Hedges & Derivatives, submitting Debt/FX/Investments reports to authorities, monitoring Inter-co loan balances, and reconciling bank accounts. Additionally, you will oversee bank account management, IHC flows and settlements, online banking system, FX dealing function, cash pooling, and cash forecasting/planning process. In this role, you will lead a team of 10-12 people, manage stakeholder relationships, resolve queries within defined timelines, and provide guidance to finance professionals for their professional development. Collaboration with other departments, ensuring financial policies align with the company's goals, supporting Officers in Cash & debt management accounting & reporting, and identifying process improvement opportunities will also be part of your responsibilities. To succeed in this role, you should make decisions aligned with Bunge's global strategy, cultivate strong relationships, develop data-driven strategies, have a good understanding of hedges, SPOT, Forward, M2M, and experience in Agribusiness/Commodity trading industry. Your educational background should include a Graduation degree with 10-15 years of work experience in managing a Treasury Function. Strong communication skills in English, proficiency in Microsoft Office, ERP/SAP/Online Banking Portals, and the ability to work in different shift timings, especially US shifts, are essential requirements. Join Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, creating sustainable products and opportunities for farmers and consumers worldwide. As an Equal Opportunity Employer, Bunge values diversity and welcomes applications from Veterans/Disabled individuals.,

As a Customer Service Executive at our Retail Banking unit in Delhi, your primary responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and needs. You will play a crucial role as a brand ambassador for our company, ensuring a positive customer experience. Your key responsibilities will include providing exceptional customer service, promoting a customer-centric approach within the organization, and driving organic growth. You will be expected to take ownership of customer issues, ensuring they are resolved efficiently and effectively. Additionally, you will be tasked with setting a clear mission to enhance service quality and implementing strategies to achieve this goal by staying abreast of industry developments and best practices. Developing service procedures, policies, and standards will be a part of your role, along with analyzing management information systems (MIS) to enhance productivity. You will also be responsible for recruiting, mentoring, and developing customer service resources, fostering an environment that encourages their success. Managing the approved budget, maintaining workflow priorities, and optimizing resources to meet targets will be essential aspects of your position. Your ultimate objective will be to elevate service quality and customer focus within the organization, thereby boosting customer satisfaction, loyalty, and retention. Furthermore, you will be required to monitor and actively engage in discussions on social media platforms such as Twitter, Facebook, and other relevant sites. By exploring business opportunities and ensuring swift resolution times through appropriate follow-up, you will contribute to improving our brand image and customer grievance handling mechanisms. Collaboration with various stakeholders within the organization will be necessary to swiftly resolve customer complaints. By managing employee morale and engagement levels effectively, you will help us deliver best-in-class service to our customers. To qualify for this role, you should hold a graduate degree in any discipline and possess 0-2 years of experience in customer service. Join us in our mission to enhance customer satisfaction and service quality while upholding the values of our organization.,

Hi Job Seekers, Greetings from Shining Stars We are HIRING for Multinational BPO at NOIDA location Profile- Customer Support Executive Note- To get your interview aligned connect with 8630365298- Palakshi / share your resume over whatsapp. Also we have positions for Remote options, Anyone interested can also apply. Salary- Up to 3.5 LPA ( depending upon experience and interview ) Roles and Responsibilities : Handling Customer Inquiries: Respond to customer queries via phone, email, chat, or in-person. Resolving Complaints: Address and resolve customer issues efficiently and empathetically. Product/Service Knowledge: Provide accurate information about products or services. Maintaining Records: Document customer interactions, transactions, and feedback. Follow-ups: Ensure timely follow-up with customers on open issues or after-service delivery. Support Sales Teams: Assist with order processing, upselling, or cross-selling when necessary. Feedback Collection: Gather and report customer feedback to improve services. Preferred Candidates: Should be comfortable with rotational shifts Must have excellent communication skills Should be comfortable with 6 days working Anyone interested for day shift can also apply Uncapped Incentives will be there If interested please share your CV or call on 8630365298 ( Palakshi) ** Call only between 10am to 6pm on working days** #bpo #hiring #hiringnow #hiringalert #bpohiring #customercarehiring #voiceprocess #chatprocess #noidalocation #noidajobs #jobs2025 #freshershiringnow #undergraduates #12thpass

O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledgeFirst point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodologyHas process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) ShiftsUS shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance Job Location

Your Day : Respond to customer inquiries in a timely and professional manner Resolve customer complaints with empathy and efficiency Provide product/service information and troubleshooting support Follow up to ensure customer satisfaction

Job Description Position TM Location Hyderabad Department Direct Sales Force Function CAT - Elite Reporting to RM Band Territory Manager (4B) KEY RESPONSIBILITIES Maintain Customer Relationship Ensure that team builds sustainable relationships and trust with customer accounts through open and interactive communication Determine clients particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments Track and Supervise Campaign Calling Track Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the team follows communication procedures, guidelines & policies Supervise/Track Service Request Calls Keep records of customer interactions, process customer accounts and file documents Provide appropriate solutions and up-selling strategies to the team basis the feedback of the previous interactions Perform random follow-ups to ensure customer satisfaction and query resolution Provide accurate, valid and complete information by using the right methods/tools Growth & Planning Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria Measures of Success Maintain Customer Relationship Ensure clients particular needs and the extent of present coverage and investments are appropriate Ensure customer satisfaction scores are above within the acceptable range Track and Supervise Campaign Calling Ensure that the team follows communication procedures, guidelines & policies Supervise/Track Service Request Calls Random Audit to ensure customer satisfaction and query resolution Growth & Planning Sustain customer acquisition and revenue growth objectives Desired qualification and experience Graduate preferably with an MBA degree; Prior experience in team handling role Job Description Position TM Location Hyderabad Department Direct Sales Force Function CAT - Elite Reporting to RM Band Territory Manager (4B) KEY RESPONSIBILITIES Maintain Customer Relationship Ensure that team builds sustainable relationships and trust with customer accounts through open and interactive communication Determine clients particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments Track and Supervise Campaign Calling Track Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the team follows communication procedures, guidelines & policies Supervise/Track Service Request Calls Keep records of customer interactions, process customer accounts and file documents Provide appropriate solutions and up-selling strategies to the team basis the feedback of the previous interactions Perform random follow-ups to ensure customer satisfaction and query resolution Provide accurate, valid and complete information by using the right methods/tools Growth & Planning Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria Measures of Success Maintain Customer Relationship Ensure clients particular needs and the extent of present coverage and investments are appropriate Ensure customer satisfaction scores are above within the acceptable range Track and Supervise Campaign Calling Ensure that the team follows communication procedures, guidelines & policies Supervise/Track Service Request Calls Random Audit to ensure customer satisfaction and query resolution Growth & Planning Sustain customer acquisition and revenue growth objectives Desired qualification and experience Graduate preferably with an MBA degree; Prior experience in team handling role

Overview Greeting From India Floats Technologies, We are hiring Tele caller in India Floats Technologies, which is one of the leading company in digital marketing industry. Tele caller: Responsibilities Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications. Resolving queries and issues related to the products and services. Making recordings of all the sales phone calls and sales deals. Taking and processing product orders in a professional manner. Maintaining the database of the customers on a regular basis. Suggesting solutions based on customer s needs and requirements. Education Qualification: Any Degree Salary:12,000 - 25000 negotiable Experience :0-2 Age :20-30 If you are interested, please drop your resume to jisha@indiafloats.in or contact 9789405150 or 9080532544 Thank you, Jisha HR-India Floats technologies Tagged as: advertisement Before applying for this position you need to submit your online resume . Click the button below to continue. About Indiafloats Technologies Indiafloats Technologies is a leading Digital marketing company which is leading in the digital marketing.

Overview 1. Answering phones and explaining the product and services offered by the company. 2. Contacting existing customers as well as prospective customers using scripts. 3. Obtaining customer information and other relevant data. 4. Asking questions to the customer and understanding their specifications. 5. Resolving queries and issues related to the Project Tagged as: sales Before applying for this position you need to submit your online resume . Click the button below to continue. Related Jobs Business Development Executive DealsInsight CHENNAI Full Time 2023-06-23 Business Development Associate-Presales (Malayalam) NxtWave Disruptive Technologies Private Limited Hyderabad, Telangana Full Time 2023-08-13 Relationship Manager No Broker Bengaluru, Karnataka Full Time 2023-04-19

Handling escalated tickets , Customer Support team Be a POC for all ongoing mass failures , critical escalations,Maintaining all Team-related KPIs, Min 2yrs exp in Technical support, For more details- 8530014622/janvi.urbanecorps21@gmail.com

Source of new business throughtele callingon pre-qualified data. Collect and verify relevant document from client Prepare one-page loan summaries in prescribed Excel format Maintain effective follows-ups with both client and banker

Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.) Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups. Update and manage CRM systems, Excel sheets Required Candidate profile Prepare MIS reports and summaries for management. Handle customer service backend tasks like updating details, resolving queries (non-voice). please share me your cv at capitalplacement21@gmail.com

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Tamil + Hindi (2 are Mandate) *PC or laptop with internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or Laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits PF & ESI Overtime Allowance Night Shift Allowance

Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations.