2721 Query Resolution Jobs - Page 50

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including respons...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- CHAT PROCESS/VOICE PROCESS LOCATION- NOIDA SECTOR 63 and 127. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether th...

Fresher can apply if interested Responding to client inquiries Email Management Inbound and Outbound calls Client feedback management Coordinate with admin department Should be comfortable working on Sundays incase if there are any project's

Job Overview: As a Customer Experience Specialist, you'll be at the forefront of our client interactions, ensuring their queries are addressed promptly and with care. Your ability to provide accurate and insightful solutions plays a pivotal role in shaping our image as a customer-centric organization. Key Responsibilities Client Support: Multi-Channel Assistance: Assist clients through email, phone, and chat, addressing their queries and concerns with regard to their account and Trading activities Accurate Resolutions: Provide accurate and insightful solutions to client issues within specified time frames. Client Engagement: Positive Interactions: Ensure all client interactions leave a posit...

Roles and Responsibilities : 5+ years of experience in FnA - PTP domain Ownership of daily PTP medium complexity work like Debit Balance Analysis, Vendor Reconciliation, Managing Audit, Reporting, Dashboards, Month close activities. Work allocation, managing exceptions, resolve queries, Review of complex activities, any duplicate payments, foreign payment issue, royalty calculations, review meetings with business & retained accounting team review quality & compliance, SLA tracking & reporting, Lead and process improvements. Excellent analytical and decision-making skills open items resolution, meeting timelines, Training team members, daily reporting, continuous improvement Excellent analyti...

Contact Person- HR Anushika Contact number- 9560061485 Job Description Position: Associate Service Consultant Level: Executive Location: Gurgaon About Policy bazaar: As India's largest insurance broker, Policy bazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24, we have established ourselves as a trusted name i...

Handle UK property compliance inquiries, update appointments, work on CRM, support UK team, liaise with landlords/tenants/councils, resolve maintenance issues, build relationships. Fluent English required.

JD Account Management- Senior Executive Job Responsibilities: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner Coordinate with respective stake holders for cashless claim settlement and resolution Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. Receive and verify the completeness of claim documents; advise on any pending or missing documents. Coordinate with the inward team for claim registration and ensure proper documentation flow. Allocate claims to the proc...

Job Title: Customer Support Executive British Airways (International Voice Process) Company: British Airways (via Hiring Partner) Location: Gurgaon / Noida Job Type: Full-Time Industry: BPO / Call Centre Functional Area: Customer Success, Service & Operations Role Category: Voice Employment Type: Permanent Job Description We are hiring Customer Support Executives for British Airways for their international voice process. Key Responsibilities: • Handle inbound customer queries related to flight bookings, travel support, etc. • Provide excellent customer service in line with company standards • Ensure quick and accurate resolution of issues Eligibility: • Education: Graduate / Undergraduate • ...

As an intern at the company, your day-to-day responsibilities will include interacting regularly with clients to build and maintain strong relationships. You will also be providing software training to new and existing clients and addressing and resolving day-to-day queries from clients in a timely manner. Furthermore, you will be ensuring all processes follow the defined standard operating procedures (SOPs) and coordinating with internal teams to resolve client issues effectively. It will be essential to maintain clear communication and provide regular updates to clients. Keeping records of client interactions, training sessions, and issue resolutions is also a key part of your role. Your c...

Job description Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and pro...

The ideal candidate should have excellent English communication skills and a passion for solving customer queries effectively. Graduation is mandatory Excellent English communication skills. Immediate joiners preferred.

Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer. Job Type: Full-Time Experience: 0 - 4 Years Key Responsibilities: 1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their experience. 2- Handle and resolve customer complaints or concerns in a timely and empathetic manner. 3- Document feedback, categorize it based on themes, and escalate issues to relevant teams. 4- Co...

Roles and Responsibilities Handle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner. Manage complaints effectively by understanding the issue, providing solutions, and ensuring high levels of customer satisfaction. Escalate complex issues to senior team members or other departments when necessary while maintaining accurate records of all interactions. Meet performance targets for query resolution rates, first-call resolution rates, and overall customer satisfaction.