2707 Query Resolution Jobs - Page 5

Handle incoming customer queries via call/Email. Provide accurate information about products/services. Troubleshoot basic customer issues and resolve them. Maintain a professional and friendly tone. Document conversations and ensure proper follow-up. Required Candidate profile Fresher and experienced both are eligible Good communication skills Graduation is mandatory Quick Learner Ability to work in fast paced environment

Hi Job Seekers, Customer Service Executive - Work From Home Please Note : SHININGSTARS ITPL follows a zero-fee recruitment policy and does not charge candidates any amount for job opportunities!! Key Responsibilities Handle customer queries via calls / chat / email Provide accurate information and resolve issues efficiently Maintain professional communication with customers Follow company guidelines and processes Salary Details CTC: Up to 18,000 In-hand Salary: 14,000 per month Job Details Work Mode: Work From Home Working Days: 6 days a week Week Off: 1 rotational week off Shift: Rotational shifts Eligibility Criteria Good communication skills (English/Hindi) Should have their own laptop i5...

Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts. Coordinate customer s queries with the relevant departments for dispute resolution Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required) Allocate payments and reconciliation of accounts, own portfolio of low and medium complexity accounts, contribute to accurate customer master data, Follow assigned collections strategy etc. Ensure contacts and customer responses are tracked in the system as specified in the SOP Report current statistics and flag any potential bad de...

We Are Hiring! - LCC Flight Ticketing Executives We are looking for enthusiastic and experienced professionals to join our LCC (Low-Cost Carrier) Flight Ticketing Team . If you have a strong background in airline ticketing, a keen eye for detail, and a passion for delivering excellent customer service, we would love to hear from you! Key Responsibilities: Handle end-to-end domestic and international flight ticketing for LCC airlines. Process bookings, reissuances, cancellations, and refunds as per airline guidelines. Coordinate with airline support teams for query resolution. Manage PNRs, fare rules, baggage details, and schedule changes efficiently. Ensure accurate and timely communication ...

At Iron Mountain we know that work, when done we'll, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. It looks like you are looking at an entry-level version of the role previously discussed, likely for Iron Mountain (IRM) . Since this is geared toward a "fresher" (0-1 years of experience), the focus shifts from high-level process ownership to foundational execution and rapid learning. Here is a breakdown of how this role functions for someone just starting their career: Ro...

Role summary Lead a team that owns end-to-end visa case filing, documentation, and client communication across global destinations. About the role If you've grown from officer to team lead and now want full ownership of outcomes across complex global cases, this role gives you that runway. Responsibilities Own end-to-end filing and processing for complex visa cases. Supervise visa case filing, document follow-ups, and client query resolution for your team. Guide and follow up with individuals relocating internationally on documentation and process steps. Maintain strong, long-term client relationships and ensure timely, clear communication on case status. Assist immigrants with paperwork and...

Need to work along with client team of a specific region. Need to communicate to the client on a regular basis through e-mail and telephone. Weekly/daily calls on a regular basis Flexible to work in any shift open to putting in extra hours when required 3-6 years of AP experience Prior experience in AX Dynamics would be added advantage. Mandarin language proficiency in Writing, Reading speaking B.Com Graduate / MBA Preparing weekly / monthly reports or dashboards Processing of all kinds of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting TE process experience - TE Policy Audit Month-end responsibilities include ensuring that all invoi...

Responsibilities: * Manage escalated queries promptly * Resolve customer issues efficiently * Maintain high CSAT through effective handling * Escalate complex matters as needed * Handle customer requests with empathy Annual bonus Provident fund Health insurance

Urgent hiring for Customer Sales Operation Profile for Ludhiana location. Please find the job details as below:- Profile :- Customer Sales Operation Location :- Ludhiana Qualification :-Any Graduate Job Responsibility Branch Admin Handling all Branch Admin Activity. – Branch admin is key where CSO is the only person who is responsible for Daily opening and closing of office, timely payments of bills, courier, receiving trial and campaign material and communication to team. Back End Support of Sales Team - Order confirmation, Regular price updates. Order Management – Follow up with plant and logistic teams Dealer Communication – Reminders of scheme, dispatch updates etc. Thanks & Regards Anja...

Job Description: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for a Domestic Voice Process. The ideal candidate should have excellent communication skills in English, a positive attitude, and the ability to handle customer queries efficiently. Key Responsibilities: Handle inbound customer calls and resolve queries professionally. Provide accurate information to customers regarding products/services. Maintain call and case logs as per process requirements. Ensure customer satisfaction by providing timely and effective support. Escalate unresolved issues to the concerned departments. Required Skills & Qualifications: Salary ra...

Key Responsibilities: Handle inbound and outbound email and voice support for learners. Ensure a customer-centric, empathetic, and solution-oriented approach. Escalate complaints to the appropriate internal teams when required. Build long-term, trust-based relationships through professional communication. Provide accurate, detailed, and comprehensive information using appropriate tools and methods. Meet individual and team targets related to call handling and ticket resolution. Offer timely and effective solutions and ensure proper follow-up until closure. Adhere to defined communication protocols, SLAs, and organizational policies. Skill Set Requirements: Strong verbal and written communica...

Customer Experience Manager responsible for delivering superior customer experience. Own CX KPIs including delivery timelines,query resolution, COD confirmations, NDR, RTO, social, chat, email and abandoned cart closures. Lead CX team. End-to-end CX

The CRM Process is responsible for handling inbound and outbound calls related to diagnostic test bookings, sample pickup coordination, customer queries, and complaint handling. Required Candidate profile The role ensures excellent customer service, accurate data entry in CRM, and smooth coordination with phlebo/logistics teams.

Role & responsibilities Handle customer inquiries related to accounts, transactions, cards, loans and digital banking services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Identify customer needs and recommend suitable banking products (savings, credit cards, loans, insurance) Ensure customer data confidentiality and information security. Follow standard operating procedures (SOPs)to ensure smooth operations. Interested Candidate can share there cv in mentioned contact below Jasmeet (9304047776)

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a cons...

EXPERIENCE: 0 to 2 years FEMALE CANDIDATES ONLY JOB DESCRIPTION: Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats. Ask customers targeted questions to quickly understand the root of the problem. Track all issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams). Provide prompt and accurate feedback to customers. Refer to internal databases or external resources to provide accurate technical solutions. Compile all issue...

1) Job Purpose To provide technical support to the fabricator in use of CPQ software. Carry out weekly price updating and periodic software upgrades for the fabricators. Carryout data setup of systems in the window maker software. Carry out training for the fabricators with the use of Window Maker 2) Job Context & Major Challenges: Job Context : Should have minimum 4 years of industry exp. Deal with 10+ Fabricators on a daily basis Resolve Fabricator queries related to software and provide relevant resolutions Job Challenges: Managing Multiple fabricators at once. Prompt resolution for the fabricators 3) Key Result Areas/Accountabilities: Key Result Areas/Accountabilities Supporting Actions ...

About Beco Beco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market. Job Summary : We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their desired outcomes through our products/services. Key Responsibilities : Improve Conversion Ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging...

About Beco Beco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market. Job Summary : We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their desired outcomes through our products/services. Key Responsibilities : Improve Conversion Ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging...

Responsible for handling institutional grievances, coordinating resolutions, maintaining records, and ensuring compliance. Requires postgraduate qualification and minimum five years’ experience in academic or administrative roles.

Oversee Billing, Invoicing. coordinate with dealers distributors, solve billing query, account Receivable, collection follow up, credit note, debit note, stock checking, warehouse coordination.

Job Summary We are looking for a proactive and customer-focused Customer Relationship Executive to manage client interactions, strengthen customer relationships, and ensure a high level of customer satisfaction. The ideal candidate will act as a key point of contact between the company and its customers, handling queries, resolving issues, and supporting customer retention initiatives. Key Responsibilities Serve as the primary point of contact for assigned customers Handle customer inquiries, complaints, and service requests professionally Build and maintain strong, long-term relationships with clients Coordinate with internal teams (sales, operations, finance) to resolve customer issues Ens...

Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Wagle Estate, Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Sayali Mobile: 9158043197

SUMMARY Job Title: SME RTR(Record To Report) Experience: 4+ years of experience in RTR Academics: Bachelor’s degree in Commerce (B.Com), Master’s in Commerce (M.Com), Master of Business Administration (MBA - Finance) Skills: Strong leadership and motivational skills with experience in staff management Excellent verbal and written English communication skills Flexibility in work content and timings Proficiency in desktop and workflow management tools Excellent knowledge of Report To Report End to End Proces s and General Accounting & Fixed assets Excellent knowledge in General Accounting including Fixed Assets, Inter-company, Period End Closing, and Reporting Logical thinking and query resolu...

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and...