748 Query Resolution Jobs - Page 5

Make outbound calls to clients, explain products/services Rsolve queries, and ensure customer satisfaction through effective communication and follow-ups. Required Candidate profile Graduate with 6 months to 1 year of voice process experience Strong verbal communication, customer focus and confidence in handling outbound calls Should have strong Communication in Tamil & English

Job Type: Voice Customer Service for Escalation Desk Candidate Profile: 1 Year of customer service experience in a voice campaign Qualification Distribution: 70% Graduates 30% Undergraduates Key Assessment Requirements: Typing Speed/Accuracy: 25 WPM / 85% Accuracy Versant Score (VETI) : 4 AMPI Scores: B1 Technical/System Requirements: System: Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Minimum 20 Mbps Headset: Compatible ISB headset with noise cancellation Suggested Brand: Big Passport (available online at reasonable prices) UPS: Mandatory EDR Installation: Mandatory System check Report through SHL

Familiarisation with automotive parts 2.Planning, Forecasting, Scheduling Monitoring Spare Parts Supplies 3.Inventory Management stock Optimization 4.Co-ordination with Vendors for Supply follow up, MIS reporting activities 5.Interaction with different agencies within the company like Supply Chain, Warehouse, Sales 6.Co-ordination with other agencies for Customer Query Resolution; 7.New Model parts planning 8.Packaging development 9.New IT system development as per business requirements. 10. Handling procurement at multiple warehouses.

Role & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions Resolve customer queries, recommending solutions and guiding product users through features and functionalities Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Candidate Requirement: Any Graduate with 1 year experience in customer support role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Only candidates with good communication skills should apply

Job Overview In this role, you will provide internal and external customer support with ITO and after-sales support (e.g. basic technical, trouble calls, order assistance, payment-related assistance) and coordinate with relevant resources to increase customer satisfaction. In addition, you will manage cases required in SFDC and ERP system SAP. This position reports to the India Regional Leader and will be based in India. Responsibilities As the Customer Support Specialist, you will: Ensure the resolution of customer issues (e.g. order entry, technical, payment) by coordinating with Operations, Technical members, Sourcing, Manufacturing and other internal and/or external teams. Coordinates resolution of After-Sales Service and/or Spare Parts Teams, or trouble calls. Coordinate appropriate solutions for customer requests, and coordinate with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. May conduct quotation/proposal follow-up with customers and update Sales Force Dot Com (SFDC). Proactively inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts and/or clarify any questions ensuring a positive customer experience throughout the entire process. Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems. Process the return of goods from customers. Track the repair when necessary. Participate in departmental training programs. Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications. Basic Qualifications: High School Diploma/GED equivalent and minimum 2 years of experience in order fulfillment/order management and Minimum 2 years of experience using SAP or similarly large and complex ERP system to drive results. Bilingual in both local language and English - Fluent in both verbal and written language Desired Characteristics Associates Degree preferred Strong oral and written communication skills Strong interpersonal skills Ability to work with cross-functional teams to help build effective processes. Results oriented; ability to deliver on commitments and follow through with results. Strong problem-solving skills with continuous improvement mindset Ability to multitask with a strong sense of priority. Ability to work independently and a strong team player. Able to effectively interface with all levels of internal and external customers. Demonstrated proficiency with Microsoft office applications. Proficiency with lean or process improvement methodology

Customer Service specialist: Voice Process: Reputed Bank 2+ years experience Rotational shift & weekoff = 5 days working Salary uptill 4.5 LPA IMMEDIATE JOINERS ONLY Location - Noida, 128

Job Title: Associate - Invoice Processing At Bayer were visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Associate - Invoice Processing JOB PURPOSE: Efficient, timely & accurate performance of operations and monitoring of standard & special requests by providing high quality services to our internal and external customers. YOUR TASKS AND RESPONSIBILITIES: Ensure invoices/activities assigned are processed within agreed SLA / TAT To meet set targets on volume and accuracy consistently To closely work with internal teams in resolving the issues / errors identified To support SPA/ SME in clearing the queries on time To identify inconsistencies / issues in the process and work with SME in resolving the same Good to have knowledge on financial modules of SAP Ensure process training completion within training period WHO YOU ARE: Graduate with specialization in finance Should have minimum 1-2 years of AP experience Knowledge of Excel and ERP(SAP) Proficiency in data entry management Effective verbal, written communication and interpersonal skills Problem-solving skills Independent worker who can plan work efficiently to meet tight deadlines. An individual contributor, at the same time, able to work well in a big team. Candidates must be a responsible, self-driven as well as possess an attitude for continuous process improvement

We are seeking a dynamic and client-focused Relationship Manager - Trader to join our client's team through Acme Services . This pivotal role is responsible for activating trading accounts, guiding new entrants in the equity market, and driving cross-selling efforts across a diverse range of financial products. The ideal candidate will possess strong trading acumen, exceptional client relationship management skills, and a commitment to both client profitability and revenue generation. Key Responsibilities Client Account Activation & Onboarding : Responsible for the activation of trading accounts for clients , and actively assisting new entrants in the equity market to understand its dynamics. Cross-selling & Product Diversification : Drive revenue by cross-selling products such as Insurance, Mutual Funds, PMS (Portfolio Management Services), SIPs (Systematic Investment Plans), IPOs, etc., to the existing customer base. HNI Client Management : Capable of handling HNI (High Net Worth Individual) clients , providing tailored advice and services. Daily Trade Coordination : Coordinate with clients for their daily trades in Equity , ensuring smooth and efficient execution. Trade Execution Support : Help customers to execute trades online and place orders on behalf of customers , providing necessary guidance and support. Revenue & Profitability Balance : Strive to achieve healthy revenues without compromising on the clients profitability , maintaining a balance between sales goals and client interests. Trade Confirmation : Ensure timely confirmation of orders and trades done during the day to clients . Market Advising : Advise clients with requisite information regarding the market condition , helping them make informed trading decisions. New Client Acquisition : Actively acquire new clients through existing client's referrals , leveraging strong client relationships. Client Activation & Retention : Focus on activating inactive clients through regular follow-up and ensuring high client retention through consistent engagement. Query Resolution : Regularly follow up with clients and handle their queries promptly and effectively. Skills Proficiency in trading account activation . Strong knowledge of equity market dynamics and ability to assist new entrants. Expertise in cross-selling diverse financial products (Insurance, Mutual Fund, PMS, SIPs, IPOs). Experience in handling HNI clients . Skilled in coordinating daily equity trades and placing orders on behalf of clients . Ability to help customers execute trades online . Adept at achieving healthy revenues while prioritizing client profitability . Excellent communication for confirming orders/trades and advising on market conditions . Strong capabilities in acquiring new clients through referrals and activating inactive clients . Consistent in client follow-up and query handling . Qualifications Proven experience as an RM Trader or a similar role in the financial services/broking industry. Demonstrable track record of client activation, cross-selling, and revenue generation. Strong understanding of equity markets and various financial products. Excellent client relationship management and communication skills.

Designation : Student Support Associate Grade : G1 No. of Positions : 10 Location : Marol, Mumbai Workdays : 6 days (1 rotational week off) Shift Timings : 9-hours shift between 10:00 AM to 12:00 AM (quarterly rotational) Budget : 3.5 LPA - 4.5 LPA About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey. Key Responsibilities Handle incoming learner queries via Freshdesk (tickets) and live chat platforms Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks Maintain professionalism and clarity in all learner communications Collaborate with internal teams for issue resolution and escalations Accurately log and track interactions in the CRM system Deliver a seamless and positive learner experience across every interaction Work in rotational shifts, including weekends and public holidays, as required Required Skill Set Excellent written and verbal communication skills Strong problem-solving and interpersonal abilities Time management skills with the ability to multitask under pressure Familiarity with Freshdesk or other ticketing tools (preferred) Proficiency in MS Office or Google Workspace tools

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in HYDERABAD?Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- HYDERABAD (Banjara Hills) Shifts- Rotational(24*7) 6 days working Preferred language- English, Telugu Salary- 18.6k Ctc( 14.5k in hand) Location- Hyderabad (Somajiguda) Preferred language- Tamil or Malayalam and English Salary Tamil- 17kctc Malayalam- 23kctc PROFILE- International Voice Process Location- Hyderabad( Qutubullapur) 5 days working Rotational shifts( 24*7) Salary- 3.5 to 4.5 Lpa NOTE: Need minimum 6 month of experience Both side cab available ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *Must be comfortable with rotational shifts. INTERVIEW MODE- WALK-IN INTERVIEW For more details contact Monika( 7266822602) or Nishee (9214101672) Regards, Monika Singh (7266822602) (HR Executives) ShiningStarsITPL. #jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice #hyderabad#hyderabadjobs#hederabad#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls#internationalvoice#internationalprocess

candidate for CS positions. Should be a graduate with knowledge of MS Excel and Word and other PC application. Should be able to communicate well in English. Preferably with 1 or 2 years of experience.

JOB DESCRIPTION Position: International Assistance Coordinator (Travel) Position reports to: Operation Manager Location: Andheri, Mumbai Experience: 20 % Voice 80 %-85% email 2 + years in customer service/referral specialist and/or call center experience Travel, Healthcare, Insurance, Hospitality, Assistance Agency exposure preferred Roles & responsibility: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Ability to speak in English and Hindi Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies. Implement policies and procedures related to the flow of information and systems used within the operation. Establish & constantly strive to increase standards of performance for the operation Co-ordinate with the client and the relevant departments towards resolution of customers case Job location may be subject to movement as per Business needs Essential Duties/Responsibilities: Maintain information security as per the guidelines of the company Educate clients on care program/policies and assist with registration of case Strong analytical ability to resolve complex cases, gather & interpret data from different sources Ability to make informed decisions Ability to handle sensitive & confidential information Place outgoing calls to providers to check care availability and schedule appropriate care Coordinate service requests between customers, providers & internal operations team from first call to case closure Follow communication/update expectations with clients, in accordance with the EUROP ASSISTANCE policies & others as agreed upon Knowledge, skills, and abilities: Referral Specialist and/or comprehensive call center knowledge Outstanding customer service skills Ability to Multi Task and handle different types of cases Excellent verbal and written communication skills to effectively interface with all levels of clients, customers and staff. Caring attitude to manage customers in need of assistance which in many cases is urgent, emergency medical / travel related assistance Self-motivated and able to accurately assess situations & respond appropriately Team player Ability to work closely with other team members and departments Typing proficiencies of 35 wpm/and above average data entry skills Proficient in basic Microsoft applications

Walk-In Interview Customer Support Executive (Non-Voice Process) All the candidates will be provided work from home after 3 months Are you looking to kick-start or grow your career in customer support Here is your opportunity to join a leading brand! Interview Date: 17th July 2025 Interview Location: Jayanagar 4th Block, Bangalore Process: Email & Chat Support (Non-Voice) Job Role: Customer Support Executive Non-Voice Process Work Location: Tin Factory, Bangalore Shift: Day Shift Working Days: 6 Days a Week (1 Rotational Off) Age Limit: Below 30 Years Cab Facility: Not Provided Salary Details: Freshers: 17,000 in-hand | 21,000 CTC Experienced Candidates: Up to 20,000 in-hand | 24,000 CTC Perks: Work from Home option after 3 months for all candidates Great opportunity to work with a reputed organization Skill enhancement in written communication and customer service Language Requirement: Good proficiency in English (written communication is a must) [Hiring for Male candidates only currently] Interested Candidates: Call HR Sushmitha at +91 9844278620 or share your cv through watsapp to schedule your interview today!

1- Process - TATA 1mg chat 2 -Total 9 hour shift , 6 days working (Full time) 3 - Rotational Shift & Rotational Off 4 - Graduation Completed Mandatory or 12th Pass 5 - Candidates from the Noida Location are preferred. 6 - Good communication.

- Urgent Hiring! - No Sales, No Targets! - Salary: 16,000 (Freshers), 17,000 (Experienced) - HSC pass required - 9hr shift (7am-11pm) - 1-round interview, Immediate joining! -Hr Rahul (+91 92093 07213)

Role Summary: We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role. Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience. Conduct regular visits for resolution and negotiation. Maintain accurate and detailed records of all interactions, case progress, and resolution timelines. Build strong relationships with clients, ensuring a professional and supportive recovery experience. Identify operational gaps and recommend process improvements to reduce future escalations. Candidate Requirements: 3-6 years experience in collections, CRM, Escalation handling or similar roles Excellent communication, negotiation, and documentation skills Good team handling & inter departmental coordination skills.

Teleperformance is hiring for young talents/ Immediate joining Requirements for Ecommerce Work from home: Requirements: Should have excellent communication skills. Should be fluent in English Must have minimum 1 Year of experience Customer support. Job Details: Work From Home. Virtual interview. Immediate joiners preferable. Day Shifts 24/7. 6 days working, 1 days rotational off. Salary - 23000 CTC System Requirement: Laptop- i5 processor, 8GB, Windows 10 WIFI- 50 MBPS USB headset If interested send me your resume through WhatsApp - 7619331123

Walk-in Interview | Bigbasket Voice Process (Call Support) | Bangalore Note: Only Male candidates are eligible to apply Work from Home Option After 3 Months Interview Date: Thursday, 17th July 2025 Interview Location: Jayanagar 4th Block, Bangalore Company: Bigbasket Job Location: Tin Factory, Bangalore Role: Customer Support Executive (Voice Process) Job Highlights: Voice Process (Inbound/Outbound Customer Calls) 6 Days Working | 1 Rotational Off Salary: 17,000 20,000 In-Hand + Incentives Work from Home option after 3 months No Cab Facility Language Requirement: Excellent spoken English & Hindi or English & Kannada is mandatory Male Candidates: Between 6:00 Am to 12:00 Am (midnight) (Any 9-hour shift) Key Responsibilities: Handle customer calls professionally, providing prompt and accurate assistance. Troubleshoot customer issues related to orders, services, and delivery. Maintain call records and update CRM systems accurately. Escalate complex or unresolved calls to the appropriate team. Meet individual performance metrics and quality benchmarks. Candidate Requirements: Education: 10+2 / Graduate / Post Graduate Communication: Strong spoken English with a clear and professional tone Problem-solving: Ability to think quickly and resolve issues over the phone Personality: Positive attitude, patience, and a customer-first approach Age Limit: Up to 32 years Important Note: It is mandatory to call before attending the interview for document checklist, interview briefing, and other essential details. Contact: Falak (HR Lead) Phone: 9844278670

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Job Details: Marketing & Sales Executive to join our dynamic team and embark on a rewarding career journey.Develop and execute marketing strategies to drive brand awareness and lead generation. Plan and implement marketing campaigns across various channels (digital, print, events, etc.). Create compelling marketing content, including social media posts, emails, and advertisements. Analyze market trends, consumer behavior, and competitor strategies to identify opportunities. Generate sales leads, nurture client relationships, and drive sales conversions. Collaborate with the sales team to align marketing efforts with sales goals and initiatives. Monitor and report on marketing and sales performance metrics.Job Responsibilities: Explaining the product and services offered by the company Contacting existing customers as well as prospective customers Resolving queries and issues related to products and services Maintaining the database of the customers on the regular basis Training and developingJob Requirements:Great interpersonal skills Good communication Strong organizational skills Ready to explore the market Positive attitude Ability to manage and handle multiple tasks Hardworking

Roles and Responsibilities Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention. Handle customer complaints and queries in a timely and professional manner, resolving issues promptly. Develop strong understanding of customers' needs and preferences to deliver personalized service. Collaborate with internal teams to resolve complex issues and improve overall customer experience. Analyze data to identify trends and opportunities for growth, making recommendations for process improvements. Desired Candidate Profile 3-7 years of experience in CRM management or related field (BFSI industry preferred). MBA/PGDM degree from a reputed institution (any specialization). Proven track record of excellent query resolution skills with ability to handle multiple tasks simultaneously. Strong knowledge of MS Office applications, particularly Excel.

Req ID: 328472 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Informatica Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Work as ETL developer using Oracle SQL , PL/SQL, Informatica, Linux Scripting , Tidal ETL code development, unit testing, source code control, technical specification writing and production implementation. Develop and deliver ETL applications using Informatica , Teradata, Oracle , Tidal and Linux. Interact with BAs and other teams for requirement clarification, query resolution, testing and Sign Offs Developing software that conforms to a design model within its constraints Preparing documentation for design, source code, unit test plans. Ability to work as part of a Global development team. Should have good knowledge of healthcare domain and Data Warehousing concepts

Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.) Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups. Update and manage CRM systems, Excel sheets Required Candidate profile Prepare MIS reports and summaries for management. Handle customer service backend tasks like updating details, resolving queries (non-voice). please share me your cv at capitalplacement21@gmail.com

We are looking for someone to join our IP Admin Team at Noida. This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents, and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. This is an exciting opportunity to work in the IP field where-in, self-improvement initiatives to drive client delight, building capability are added learnings. We are the largest Intellectual Property Administrative service provider. Experience, Education, Skills, and Accomplishments Bachelor s degree & Minimum 1-2 years of IP experience. Eye for detail; High concentration and focus Cultural sensitivity (ability to adjust in various team cultures) Good typing speed 45-50 wpm with 98% accuracy Confident and proactive team player, with good interpersonal skills Ability to work independently and efficiently with minimum / no supervision. It would be great if you also had . . . IP Knowledge with experience to work on different IPMS is added advantage and preferable. Good written & verbal communication skills Basic MS office: Proficiency in Microsoft office suite programs, including Word, Excel, Outlook, etc. Strong analytical skills to comprehensively evaluate the data. What will you be doing in this role? Docketing: calendaring the statutory & non-statutory deadlines in Intellectual Property Management System (IPMS) along with relevant documents to preserve IP rights. De-docketing: perform or close the calendared events in IPMS once the requisite action is completed or cancelled, respectively. Prioritize daily docketing/de-docketing requests and other allocated tasks as agreed with client to complete in each day to keep IPMS current and correct. Review patent & trademarks prosecution related documents (US & Non-US) received via mail or shared site and update / create the records in IPMS as per the standard operating procedures (SOPs). Create and update patent & trademarks records in IPMS along with family linking of direct and subject matter related (SMR) applications. Effective communication with Attorneys, Paralegals, Law firms, foreign agents, and other stake holders to seek instructions and clarification on certain tasks. Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met. Facilitate timely filing of all patent and trademarks application & office action response through order letters and other required instructions. Facilitate accurate and timely payment of all PTO fees including the maintenance fees, coordinate with client for payment instructions and coordinate with annuity service providers or law firms. Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs. Training: Providing OJT s to new joiners, conducting refresher trainings. Audits: Ability to perform internal and PTO Audits is preferred Quality Check: Should be able perform docketing Quality audits 1st level query resolution The team consists of 10-15 members and is reporting to the Manager Operations. Core process related responsibilities: IP docketing is the process of tracking deadlines related to the prosecution of patents, trademarks, and copyrights before their respective governing offices. This includes interacting with clients including external vendors - Law firms, Annuity service providers etc., Quality Auditors, IP Operations function heads, Continuous Improvement team. Hours of Work You will be working for works 40 hours/week (8 hrs a day; 5 days a week); you are entitled to get Overtime if you work beyond your working hours. This is a permanent job role.

Role & responsibilities Person should be of BE - Mech/ Diploma in Mechanical/ Instrumentation Person should be from the Mumbai or Gujarat region. Person having hands-on knowledge of customer service support to pharma tooling/ pharma consumables, and industrial products Swiftly address and resolve any technical issues related to the pharma tooling customer Collect all relevant technical machine information for providing quotations. Attend trials for supplied pharma toolings and ensure the smooth running of the machine. Technically sound knowledge with quick resolution and conclusion of queries at the customer end. Connect well with cross-functional team members to ensure smooth coordination with the customer. Ensure yearly targets are achieved for the Gujarat or Mumbai region.