2134 Query Resolution Jobs - Page 42

Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critic...

top- offset" id=scroll- content> What We re Looking For Proven experience in customer support focused on eCommerce platforms and transactions Strong understanding of eCommerce transaction tickets and query resolution processes Excellent verbal and written communication skills, with emphasis on customer engagement in IT/eCommerce settings Proficient in CRM tools, ticketing systems, and basic reporting software Comfortable working in a rotational shift schedule Highly organized with strong attention to detail Patient, empathetic, and proactive in resolving customer issues Strong problem- solving skills with the ability to multitask in a fast- paced IT service environment Friendly and professio...

WBO:CCPH Team INTERNAL USAGE No. of Vacancies Reports to Senior Manager / AVP Is a Team leader Y/N Team Size Grade Officer/Assistant Manager /Deputy Manager Business Corporate Center Department Wholesale Banking Operations Sub - Department Transaction Banking Operations Location Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks. Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (e. g. trade), monetary flows (e. g. , cash), or commercial papers (e. g. , exchanges) About Role CCPH Team is re...

WBO:CCPH Team INTERNAL USAGE No. of Vacancies Reports to Senior Manager / AVP Is a Team leader Y/N Team Size Grade Officer/Assistant Manager /Deputy Manager Business Corporate Center Department Wholesale Banking Operations Sub - Department Transaction Banking Operations Location Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks. Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (e. g. trade), monetary flows (e. g. , cash), or commercial papers (e. g. , exchanges) About Role CCPH Team is re...

Role Summary: We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role. Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues. Engage in negotiations with clients...

Responsibilities: * Manage customer queries via Whatsapp business. * Maintain high NPS through effective issue resolution * Ensure timely query resolution within SLA * Handle complaints professionally with empathy

Role Purpose Responsible to actively maximizing cash-flow opportunities through the effective credit control, cash collection and timely query, resolution on a portfolio of assigned customer accounts. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation. Key Accountabilities Responsible for the collections process to include - a) Effective & regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the proce...

Please share your resume on nida.ali@nlbtech.in or call on 9005548784 Only apply if you have excellent communication JOB DESCRIPTION - * Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. * Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats. * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities. * Receive inbound Calls/Emails/Chats and ensure that cases and i...

Role & responsibilities Efficient Handling of Calls. Serves customers by providing relevant information. Resolving internal service problems and escalating, if needed. Providing proactive customer outreach. Collecting and analyzing customer feedback. Responding to customer reviews. Developing and documenting knowledge into helpful content. Assisting other officers for solving queries in case of excess queries. Adhering to organizational process & policies. Providing feedback on enhancement of systems and overall organization on time to time basis. Skills Required Good communication Listening Skill Product Knowledge Coordination Perks and benefits Performance-based annual Incentives + Good ap...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity...

Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity of branches under Geo-expansion Work on delivering critic...

Lead and manage a team of Online IT Support professionals. Provide end-to-end technical support and ensure seamless service delivery at the client’s side. Deliver real-time online support to resolve IT-related queries and technical issues. Required Candidate profile Collaborate with the sales team by providing technical data, usage reports and client feedback. Coordinate and assist in product demonstrations & online presentations for potential & existing clients.

Job Purpose This position is open with Bajaj Finance ltd. Data Science, Data Mining, Data co-ordination with marketing team, BI teamDriving FA data campaignsSales query resolution on regular basis Duties and Responsibilities Meeting & exceeding business goals/targets in different products ie Loans & Insurance bundled/Non Bundled through Lead fulfillment & Field Activity on existing Data Base Manage, control & own all channels businesses Recruit, retain, manage & build a productive team of Off Roll employees Maintain delinquency on the portfolio, in line with the Product Segment Take Care of customer Escalations and Complaint Monitor & measure key conversion, productivity & data penetration m...

Customer Service Exp- Min 2 yrs Package- upto 30-33k inhand Noida Skills- Good communication skills, Problem Solving,Query resolution. Anushika 9211073262 anushika.imaginators@gmail.com

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity...

We are looking for experienced and dedicated female Customer Support Executives, supporting Logistics operation.The role involves handling customer queries, order tracking, coordination and ensuring a seamless logistics experience for our clients.

Job Purpose This position is open with Bajaj Finance ltd Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity ...

Job Purpose This position is open with Bajaj Finance ltd Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity ...

Job Purpose This position is open with Bajaj Finance ltd Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productivity ...

Job Purpose This position is open with Bajaj Finance ltd Data Science, Data Mining, Data co-ordination with marketing team, BI teamDriving FA data campaignsSales query resolution on regular basis Duties and Responsibilities Meeting & exceeding business goals/targets in different products ie Loans & Insurance bundled/Non Bundled through Lead fulfillment & Field Activity on existing Data Base Manage, control & own all channels businesses Recruit, retain, manage & build a productive team of Off Roll employees Maintain delinquency on the portfolio, in line with the Product Segment Take Care of customer Escalations and Complaint Monitor & measure key conversion, productivity & data penetration me...

Please share your resume on swapnil.sharma@nlbtech.in or call on 9897330800 / 7042204318 Only apply if you have excellent communication JOB DESCRIPTION - * Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. * Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats. * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities. * Receive inbound Calls/Emails/Chats and ensu...

Facilitate the on boarding process for new hires, ensuring a smooth transition into the organization. Coordinate with relevant departments to complete necessary paperwork, background checks, and documentation. Conduct orientation sessions to familiarize new employees with company policies, procedures, and benefits. Assist in setting up new employee workstations, systems, and access to company resources. Attendance Management: Manage the attendance tracking system, ensuring accurate recording of employee attendance, leaves, and absences. Monitor and address attendance-related issues and discrepancies. Collaborate with relevant stakeholders to implement attendance policies and procedures. Payr...

As a Project Lead, your responsibilities will include leading and managing projects, supervising all project-related activities, and facilitating communication between the Project Manager and the team. You will be tasked with recording, maintaining, and tracking metrics for both team members and project performance. Additionally, you will review and evaluate AE case information to determine required actions based on internal policies and procedures. Your role will also involve processing current incoming cases to meet Regulatory timelines, providing guidance for data entry, following up with sites regarding outstanding queries, and addressing reconciliation discrepancies. It is essential to ...

Who you are As a person you are passionate about people, business, IKEAs purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. You are solutions-oriented with strong home-furnishing interest and have a proven skills of customer care and understanding customer needs in connection to the after sales area, strong social skills and driven by working with people. You also have strong communication skills, verbal and written in English and Hindi. You should have strong knowledge of IKEAs corporate identity, core...

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- International/DOMESTIC PROCESS LOCATION- KOLKATA ( SALT LAKE ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Identify customer need...