2130 Query Resolution Jobs - Page 4

Quintes Global hiring Manager Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Manager-Customer Services (Order Management) Job Summary: The Customer Service Manager (Team Lead) will be responsible for ensuring that customers have a first-class experience while dealing with Organisation. The role requires the incumbent to support the Manager in ensuring that all touchpoints from order enquiry to post order receipt support are addressed tim...

Relationship ManagementBuildand manage relationships with partners to maximize business opportunity Drivebusiness by liaising with partner staff and ensure target achievementAssistand train partner staff on products and process through periodical traininginterventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and complianceHandleescalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless servicedelivery and provide a superior customer experience

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

We are looking for a dedicated and experienced professional to join our Clearing Operations team as an Authorizer The role involves managing inward and outward cheque processing, coordinating with branches and vendors, and ensuring compliance with regulatory and internal guidelines The candidate will be responsible for verifying physical and system-based cheque transactions, handling IPO ASBA applications, and maintaining accurate MIS and audit records This position requires strong operational knowledge of banking systems (especially Finacle), familiarity with the Negotiable Instruments Act and CTS guidelines, and the ability to manage vendor relationships and team coordination The ideal can...

Notice Period: Immediate to 15 Days Experience: Fresher - 2 Years of experience Qualification: Graduate/Undergraduate can only apply. Voice process/Rotational Shifts 6 Days Working Any 1 Day off (Rotational Week Off) Work Mode - Work From Office Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS. Mandatory speaking Languages: - Candidate should have Excellent communication skills in English Salary: - As per Standard JOB DESCRIPTION: Answering and resolving customer queries through Calls/Email Follow standard operating process when replying/speaking to the customers. "Own the customer as the single point of contact, defining a success plan with deliverables, and...

As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact c...

As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact c...

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Qualification: graduation Should have excellent communication skills. English Fluency Experience: 1 year minimum Should be very good in English communication Escalation handling Ticket Raising Work From Office. Contractual for: 2 months Face to Face. Immediate joiners preferable. Domestic Shifts. 6 day working, 1 days rotational off. 27,500 CTC and 22,000 Take Home Salary Work Location: Marathalli, Bangalore If interested send me your resume through WhatsApp to or call to Faiza-9353924606

We are looking for IP Admin SME to join our IP Admin Team at Noida. This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents, and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. This is an exciting opportunity to work in the IP field where-in, self-improvement initiatives to drive client delight, building capability are ...

The HR department handles a range of different functionswithin an organization like hiring and recruiting, training and development, compensation, developing and overseeing employee benefits, promoting employeecareer development and addressing current employee concerns The HR Departmentis responsible for finding talented manpower and placing them in right jobs inthe Bank : The primary responsibility would be to conduct online (VILT)and classroom Functional & Behavioural Training programs for branch andother verticals staff posted at different locations Coordinating andfacilitating programs across respective circles for employees posted therePlanning and implementing new programs as per emerg...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally. Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions in a timely manner. Work closely with internal teams to resolve complex customer complaints and escalate when necessary. Maintain accurate records of all interactions with customers using our CRM system. Desired Candidate Profile Strong communication skills with ability to handle high-pressure situations effectively. Proficiency in blended processes, query resolution, voice processing, chat support, and complaint handling. 0.6-3 years of ex...

Job Description: As a Business Advisory Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. You will play a key role in closing faults and complaints within SLAs, transforming customer support into a strategic differentiator in the market. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions like email, web, and chat. Additionally, you will manage unplanned interruptions to restore normal service operations promptly. Key Responsibilities: - Manage and resol...

As a candidate for the position, you will be responsible for building a strong relationship with clients and analyzing their data. You will serve as the main point of contact for clients, providing personalized financial advice and services while also identifying new business opportunities. Key Responsibilities: - Engage with customers and build strong relationships - Generate revenue through cross-selling - Present the value proposition to sales leads and existing customers - Prospect for new sales leads and successfully close sales - Provide customer support and resolve queries effectively Qualifications Required: - 3-5 years of experience in the banking or financial sector - Graduation is...

Role Summary: We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role. Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues. Engage in negotiations with clients...

Responsibilities: Greet visitors and manage calls/emails. Maintain records, attendance, and CRM data. Assist sales and marketing with client follow-ups Coordinate vendors and reports Good in MS Office, multitasking, communication, and teamwork .

Job Title: Customer Service Executive Gurgaon / NCR Hi Job Seekers, We are looking for enthusiastic and customer-focused individuals to join our Customer Service team at our Gurgaon office. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction. Key Responsibilities Handle inbound/outbound calls, emails, or chats to assist customers with their queries and complaints. Provide accurate information about products, services, and company policies. Escalate unresolved concerns to the relevant departments and follow up till closure. Maintain professionalism and empathy in all customer interactions. Meet daily/weekl...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary : 18k take home UNLIMITED INCENTIVES Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

Responsibilities: * Manage customer queries via phone, email & chat * Collaborate with teams on process improvements * Resolve issues promptly & professionally

—Attend phone calls related to sales and services from new & existing customers or IndiaMART inquiries —Updating the customer database —Understanding the customer's current status & needs. Required Candidate profile —Female graduate —Clear comm skills suitable for customer-facing roles —Telephonic etiquette & exp handling inbound & outbound calls —Knowledge of Microsoft Excel —data entry & report generation tasks

Role & responsibilities Handle inbound and outbound calls to resolve client queries Handle queries related to user access, login issues, password resets, KYC etc. Maintain call logs and reports on daily calling activities. Call clients who are inactive on the platform/app and understand the reason for inactivity. Maintain accurate records of all communication and documentation. Calling to existing customer of the company to make them aware about new products & services launch by company. Reactivation clients who are inactive Pitch for new products to the clients

As a candidate for the position, your role will involve strengthening operational delivery to maximize Agency business and customer acquisition. You will be responsible for delivering growth through revenue retention and generation initiatives. Collaboration with the Branch Operations Team to generate customer leads will be a key aspect of your responsibilities. Achieving targets in collaboration with the Branch Operations team is vital, and you will be expected to derive new initiatives from the existing customer base and explore untapped markets to drive new sales. Leveraging various vectors effectively will also be essential in achieving targets. Key Responsibilities: - Strengthen operati...

You will be a part of the national team with the core responsibility of winning back lost customers across India. Your key responsibilities will include: - Developing prospects and sales funnel by maintaining daily input among pre-identified data sets provided by the organization. - Actively listening and understanding the business contexts of clients. - Handling objections and resolving queries. - Demonstrating good verbal and written communication skills along with excellent presentation skills. - Closing sales over telephone and video calls on a monthly basis. - Being able to effectively communicate the competitive landscape and the benefits of the Indiamart Paid Package. No additional de...

As an applicant for the position located in Kochi, you will be responsible for the following key responsibilities: - Supporting end users in mobile device enrolment, configuration, and provisioning. - Hosting, distributing, and managing web-based applications using MDM solution. - Managing devices, including policy enforcement, remote control, and troubleshooting. - Handling application management, distribution, and updates. - Managing content and ensuring secure file sharing. - Implementing security measures such as device encryption, passcode policies, and remote lock/wipe capabilities. - Generating reports and analytics on device usage, compliance, and security. - Resolving internal queri...

Medcare Hospitals Medical Centres is looking for Unit Nursing Lead - Nursing to join our dynamic team and embark on a rewarding career journey Provide leadership and direction to nursing staff within the assigned unit, including registered nurses, licensed practical nurses, and nursing assistants, to ensure the delivery of safe, effective, and compassionate patient care Coordinate and supervise nursing activities, including patient assessments, medication administration, treatments, and discharge planning, to promote optimal patient outcomes and continuity of care Collaborate with interdisciplinary team members, including physicians, therapists, social workers, and case managers, to develop ...