2134 Query Resolution Jobs - Page 37

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR VOICE PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligib...

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria: Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, incl...

Role- Customer Support Executive Min- 0-2 Yrs Exp Into Customer Service Any Graduate CTC- 3.5 - 6.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

As an Associate in Accounts Receivable at WNS in Pune, Maharashtra, your role will involve task prioritization, addressing broker inquiries, managing email communications, and collaborating with team members to effectively resolve customer complaints. Key Responsibilities: - Prioritize tasks effectively - Address broker inquiries - Manage email communications - Collaborate with team members to resolve customer complaints Qualifications Required: - Hold a B.Com degree - Demonstrate exceptional accuracy in reconciliations and query resolution - Detail-oriented individual with the ability to thrive in a dynamic environment At WNS, you will have the opportunity to contribute to business growth, ...

Job Title: Senior Executive Premium Credit Card Customer Service (Confidential Client) Job Description: We are hiring for a leading Financial Services organization (Confidential Client) for their Super Premium / HNI Customer Service team . As a Senior Executive Premium Credit Card Customer Service , you will be responsible for delivering exceptional service to high-value customers across multiple channels (voice, email, chat). The role involves handling escalations, ensuring adherence to process TATs, and coordinating with cross-functional teams to resolve customer issues. Key Responsibilities: Manage customer interactions for premium / HNI credit card customers across channels (Voice, Email...

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on sof...

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on sof...

WBO:CCPH Team INTERNAL USAGE: No. of Vacancies: Reports to: Senior Manager / AVP Is a Team leader Y/N Team Size: Grade: Officer/Assistant Manager /Deputy Manager Business: Corporate Center Department: Wholesale Banking Operations Sub - Department: Transaction Banking Operations Location: Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role CCPH Team is respo...

WBO:CCPH Team INTERNAL USAGE: No. of Vacancies: Reports to: Senior Manager / AVP Is a Team leader Y/N Team Size: Grade: Officer/Assistant Manager /Deputy Manager Business: Corporate Center Department: Wholesale Banking Operations Sub - Department: Transaction Banking Operations Location: Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role CCPH Team is respo...

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and i...

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of As...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Role & responsibilities : Implementing and maintaining efficient email processes and workflows. Ensuring timely and accurate responses to emails and inquiries. Sorting and categorizing incoming emails based on priority and content. Responding to customer inquiries and resolving issues via email communication. Collaborating with other departments to streamline cross-functional email processes. Monitoring email performance metrics and suggesting improvements. Ensuring compliance with email communication regulations and policies. Preferred candidate profile :- Any Graduate Candidate should be a working professional.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Designation : Customer Support Executive Location : Mumbai Job Type : Full - Time - on Site Position Overview: As a Customer Support Representative in WBN, youll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN s products. Key Responsibilities: Customer Interaction: Handle inbound customer calls and respond to inquiries in a polite and professional manner. Provide clear and accurate information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate com...

Roles Responsibilities Designing and managing KPIs for PAN IndiaDesign and drive strategy to increase premium, market share and drive productivity via channel managers and business team Timely tracking the sales performance through various organizational metrics and MIS to ensure business efficiency and adherence to quality and compliance Handling escalations by resolving queries raised by partners and customers and ensuring a prompt response Assist and train business team for new and existing products or process through periodical training interventions Engage and coordinate with various cross functional teams for seamless service deliveries to meet business requirement Launch monthly chann...

Process: International Voice Process Experience: 6 Months to 2 Years Shifts: Rotational (Including Night Shifts) Work Mode: [On-site] Job Role We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts,...

Position 1 - Designation - Accounts Assistant Job Profile Invoice Processing Experience 3 to 5 Years Key Skills Require - SAP Job Summary: Process and validate vendor invoices in SAP, ensuring accuracy and completeness. Match invoices against purchase orders and goods receipt notes (GRNs). Identify and resolve discrepancies in invoices, purchase orders, and payments. Ensure timely invoice posting Collaborate with internal teams such as Procurement and Warehouse to resolve issues. Maintain accurate records and documentation for audit purposes. Follow company policies and compliance standards in all AP activities. Position 2 - Designation - Accounts Assistant Job Profile - Helpdesk Queries Exp...

Hiring for international E commerce voice process US shift location: Electronic city salary : freshers - 21k TH , experienced 32k TH both way cab for experinced minimun 1 year of international voice experience in mandate 5 days of working

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in Noida? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- Customer Support Executive Salary - 20kctc to 30kctc days working Rotational Shifts LOCATION- Noida Roles and Responsibilities * Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat. * Process customer orders, answer questions about products/services, and address concerns in a timely manner. * Maintain accurate records of customer interactions usin...

Role & responsibilities Onboarding Registration Collections Query Resolution & Closure Negotiation skills Preferred candidate profile Problem solving abilities Empathetic listening Great communication skills

Responsibilities: Manage incoming customer calls, resolve queries via phone & email Provide exceptional customer service through blended processes Handle domestic BPO inquiries with voice support. Manage basic e-commerce tasks.

RC&WC:Vendor Management Officer About Retail Credit The Retail Credit & SBB department in the Bank is a Credit Underwriting department for all retail & SBB products of the Bank It is also responsible for ensuring the maintenance of a good portfolio quality and for ensuring smooth credit appraisal processes About the Role Relationship officer manages Legal and Technical activities Monitors the vendor activities Managing and monitoring legal and technical initiations to vendor, follow up, co-ordination for query resolution & report acceptance Managing Legal & Technical vendor empanelment, monitoring of vendors Co-ordination with vendors & Centralized billing team for timely bill processing, co...

Customer Service Executive (Chat Support US Clients) Location: Noida Work Hours: 8 P.M to 5 A.M Job Type: Full-Time Experience: 1-2 years (Required) Were hiring an experienced and proactive Customer Service Executive to join our support team. Over time allowance Annual bonus

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 9) Ensure compliance as per various regulator and organization guidelines. 10) Acquire quality PCG clientsn with minimum investment potention Rs.25 Lac through networking, database, market intelligen...