2721 Query Resolution Jobs - Page 37

Desirable Skills Ability to read and comprehend English language in clear and precise manner Reasoning Skills Problem Solving Eye for detail Technical Skills Good computer navigation skills Typing speed of 25 Words per Minute with 95% Accuracy Basic knowledge of Microsoft Office, Outlook and Excel Process Specific Skills Candidate should preferably have knowledge of US Life and Group Insurance Knowledge of onboarding and inplementation processes in Group Insurance Ability to navigate multiple systems and applications Ability to produce high quality outcomes in a highly productive environment Soft skills Ability to work independently Ability to support team by resolving queries, audit the tra...

Processing of all kind of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting T&E process experience Month-end responsibilities include ensuring that all invoices are processed by month-end Recognize and escalate urgent/sensitive issues to Manager Ensure SLA target are achieved Vendor Query Resolution Adhere the timelines/ SLA built for the Process Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing Contribute to the Process Improvement / Simplification / Automation Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience will be an...

For A Certain No Of Days A Month From Office CenterExl Gurgaon C-61 CBU code: 104 Must have working knowledge on GDS (any) Must have knowledge of working on GDS Must have knowledge of Refunds, Fares & pricing Travel certification is required Must have knowledge of different fare and routing types Good communication skills Good Travel geographical knowledge Maintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

Must have working knowledge on GDS (any)Must have knowledge of working on GDSMust have knowledge of Refunds, Fares & pricingTravel certification is required Must have knowledge of different fare and routing typesGood communication skillsGood Travel geographical knowledgeMaintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

Basic Function Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Pa...

Processing of all kinds of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting T&E process experience Month-end responsibilities include ensuring that all invoices are processed by month-end Recognize and escalate urgent/sensitive issues to Manager Ensure SLA target is achieved Vendor Query Resolution Need to work along with client team of a specific region Need to communicate to the client on a regular basis through e-mail and telephone Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required 0-1 years of AP experience Prior experience in D365 Dynamics would be added advantage Go...

Basic Function- Handling inbound/outbound calls from the customers Customer service for claims & policy Admin Essential Functions- Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure adherence to established attendance schedules Performance Parameters- Process performance as...

Basic Function Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Pa...

Position: Customer Service Executive Experience: 2-3 Years in Corporate Travel / Business Travel Support (Email & Voice) Job Summary: We are looking for an experienced Customer Service Executive (German Language B2 Level) to manage inbound and outbound calls and emails related to corporate business travel The ideal candidate will have 2-3 years of experience in a similar profile , ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners Key Responsibilities: Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance Provide travel solutions based on ...

Position Title, Responsibility LevelAssistant Manager FunctionBack office/Accounts ReceivablesReports to Lead Assistant ManagerPermanent/ Temporary PermanentSpan of Control Location Bangalore, India Accounts Receivables - MDMGood knowledge on account receivable principle and conceptsMaintenance of customer master data and setting up of direct debit processCreation of Customers/Vendors/ GL Accounts and maintenanceMaintaining customer payment terms and methodsFamiliar on the Dunning process, review and account block recommendationUnderstanding AR Aging, Direct debits, Payment MandatesPerform customer reconciliation, customer query handling and flagging of disputesAssist the supervisor on the m...

Relationship Management Buildand manage relationships with partners to maximize business opportunity Drivebusiness by liaising with partner staff and ensure target achievement Assistand train partner staff on products and process through periodical training interventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Job description Walk-In Drive International/Domestice BPO Voice Process (Freshers Preferred)- HR Madhulika Srivastava Walk-In Date: 15th'Oct- 17th Oct 2025 (Monday-Friday) Time: 09:00 AM to 3:00 PM Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya Role: Customer Support Executive International Voice Process Process: Voice (US/UK Shift) Industry: BPO / Call Center Experience Required: Freshers Preferred Qualification: Graduation/ Undergraduate What's In It For You? 5 Days Working /6 days working(Sat-Sun off or rotational off based on process) Both Side Cab...

Job description: Role & responsibilities Ensure team members are visiting the customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalations from customers Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process Review the claims dump along with ...

Receiving Inbound Calls and providing customer service support Review Medical Claims Check debit card status Assist members in filing their claims Website assistance 1 - 3 Years exp. With good communication & Graduation Must. Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. o Provides inbound phone support on FSA & H.S.A Product lines. o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. o Ensures and provides quality service to both Aetn...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks s...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks s...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consultat...

As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the conta...

(AM/DM) Collection follow up for International and India entities (with Internal teams/Merchant Directly) and keep the DSO in control AR preparation Ledger reconciliation Passing Collection Entries in Navision/Oracle Knocking of Collection Query Handling and resolving issues of Internal and external customers TDS Booking and reconciliation Support other team members as per requirement Handle related Audit queries B.COM 4-5 + years experience Excellent knowledge of MS Office (particularly Excel) and ERP software (Oracle) Good English Communication and writing Skills to handle International and India Collections/Queries Role & responsibilities Preferred candidate profile

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Mana...

1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in proc...

Urgent opening for the post of CRM or Post sales in Chennai and Bangalore location. Candidates with 2+years of experience in CRM or post sales can apply. Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management 6 days working with mandatory working on Weekends. Interested candidates can send your updated resume to swarna.murthy@anarock.com

About The Role Tele caller Job Summary : - We are hiring a dedicated and hardworking individual as a Tele caller!- Your main goal is to boost our sales by reaching out to existing customers as well as potential customers. As a Tele caller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.- As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.- If you are ready to take up these duties and responsibilities of ...

Customer Care Executive should handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions by following communication procedures, guidelines & policies Required Candidate profile Must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 9) Ensure compliance as per various regulator and organization guidelines. 10) Acquire quality PCG clients with minimum investment potention Rs.25 Lac through networking, database, market intelligenc...