2721 Query Resolution Jobs - Page 33

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Minimum 6 months of experience in Customer Relationship or Lead Generation •BPO experience is also acceptable • Excellent communication skills • Strong teamwork abilities • Effective listening and questioning skills.Opens customer accounts

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact c...

Execute assigned tasks such as setting up client records, maintaining work logs, and investigating exceptions Add and update client information accurately in functional applications and global systems Manage workflow and handle requests from internal teams and departments Ensure work is processed within established timeframes and meets required controls and targets Interact with lines of business and internal clients via telephone and email Respond promptly to mailbox queries and resolve client issues on priority Work on business-as-usual projects and process back-up tasks, identifying improvements in work practices Required qualifications, skills, and capabilities Strong English written and...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Track and improve key performance indicators such as query resolution time, repeat queries etc Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams To liaise with IT team, Ops and other team to ensure early resolution of sales query Support regular and adhoc data analysis on business metrices Plan and execute time bounded projects on Geo €“ expansion Liase with internal teams such Admin, IT, HR for launch of new branches Track and monitor productiv...