779 Query Resolution Jobs - Page 32

Create and check specialist invoices on Netsuite and the Intranet Create and upload payment files to the bank for the specialists Proactively investigate bank queries when processing payments Respond to internal tickets regarding specialist payment queries with a target deadline Liaise with operational teams and specialists in resolving queries Communicate and update the specialist payment status internally Month end invoice checking and reconciliations Accounts Payables related duties Update the Cash Flow daily and assist with bank reconciliations Check expense reports with receipts and ensure the expenses are accurately submitted by employees via Netsuite Process the staff expense payment run Manage the shared mailbox and ensure all emails are answered promptly and professionally Check and bill purchase orders for the vendor payment run Assist management with preparation of month-end reporting and audit files General Duties Fully understand and explain details of the company s expense policy Communicate professionally with responsible parties on necessary banking compliance requests Ensure accurately and efficiently Spot irregular transactions and appropriately flag them to management Ad hoc supporting work on Accounts Payable as assigned by management Qualifications Preferred skills and requirements Bachelor s degree and above preferable, Finance or accounting related Strong communicator in English; very good command of spoken and written English Excel competence Comfortable in picking up a variety of systems quickly and working with bank systems Able to multiple-task and a keen eye for detail Be target driven with a can-do attitude A hard worker who is motivated to take ownership of the role The ability to work independently and self-motive Proactive member of the team, fit into team well, demonstrates strong governance understanding

Job Title: Customer Support Executive Voice Process (English & Hindi) Experience: 0 to 2 Years Location: Bangalore, India Employment Type: Full-Time Language Requirement: Fluent in English and Hindi (Mandatory) Interested candidates can reach out to HR at 861 845 7497 for more details or to schedule an interview Job Description: We are looking for a dedicated and customer-oriented Customer Support Executive (Voice) to join our growing team. The ideal candidate should be fluent in English and Hindi and possess excellent communication skills to handle inbound and outbound customer queries effectively. Key Responsibilities: Handle customer queries via voice calls professionally and efficiently. Provide accurate information about products/services. Ensure customer satisfaction by resolving issues promptly. Maintain records of interactions and follow-up actions. Collaborate with internal teams to ensure customer concerns are addressed. Requirements: 0 to 2 years of experience in a voice-based customer support role. Excellent verbal communication skills in English and Hindi (Mandatory). Good listening skills and problem-solving abilities. Basic computer knowledge. Willingness to work in rotational shifts if required. Perks and Benefits: Competitive salary and incentives. Opportunity to work in a dynamic and supportive environment. Training and career development programs. How to Apply: Interested candidates can reach out to HR at 861 845 7497 for more details or to schedule an interview.

About the Role: In this role, you will be responsible for managing all aspects of stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage the funnel and develop action plans in support of driving process improvements. Your work time would be equally divided between calling & connecting with stakeholders, andanalysin data and improving processes for productivity. Key Responsibilities: Engaging with Internal stakeholders conduct, recon, and get our asks moved from internal stakeholders. Could you identify opportunities, too? Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries Partner engagement manage partner and help run the program successfully. This includes calling and relationship management Proactive Auditing of buyer feedback and seller behaviour to identify and disable mischievous sellers Process improvement identification of areas of improvement and data-driven interventions to improve overall quality and efficiency Requirements: Proficient Hindi & English Speaker (Mandatory) Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage Should be Ok with Calling Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report. Ability to multitask & good logical reasoning ability Should have own working laptop and Wi-Fi (Mandatory) What We Offer: Competitive salary and benefits package. Opportunities for growth and development within the company. A supportive and dynamic work environment. The chance to be a part of a leading online marketplace in India. Education Qualifications Qualification: > 80% in 10th and 12th standard & Full-time Bachelors in Engineering, Technology, Science Full time MBA will be an added advantage

Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process Maintain accurate records of all internal and external interactions in the appropriate database/system Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance Conformance claims via the Quality Management System Knowledge of Quality Management Systems Supports Supervisor with hosting customer visits at local facility Prepare and distribute standard and customized internal and customer reports Understands Customer Order Management policies, procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Serves as Quality Management Systems Champion (e.g Internal Auditor Certification) and/or Subject Matter Expert Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Bachelor's degree or equivalent required.2 plus years of relevant customer order management, account management or in the supply chain field This position may require licensing for compliance with export controls or sanctions regulations. Experience: 2+ years of experience in Supply chain/Order Management. Team focused and passionate about customer support Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook) Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems Additional Info:- Should be ready to work in US time zone, 5 PM to 2 AM IST, India Time. Should be ready to work from office 3 days a week.