749 Query Resolution Jobs - Page 30

Communicating with customers Via Email , phone or virtual / Physical meetings Handling Customers queries , complaints & resolving them on timely basis. Interacting with other departments

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both. Intersted person can share their resume on this contact number Person Name:- Deepak Contact number :- 9599754185

Executive/Senior Executive Sales - IVF - Bangalore / Mumbai / Chennai (JID000043) Executive/Senior Executive Sales - IVF - Bangalore / Mumbai / Chennai (JID000043) Primary Role : The incumbent shall manage IVF product sales, maintain relationships with doctors and technicians, and update the database of embryologists and clinicians. They will prepare reports, travel as needed, and use the CRM for more sales process management and monitoring. Additionally, they will provide support throughout the sales process, including conducting demos and offering post-sale assistance. Job Responsibilities: Achieve overall sales and brand-wise targets within an assigned territory for IVF equipment like micromanipulators, CO2 incubators, laminar flow systems, microscopes, etc. Manage customer interactions and maintain strong relationships with embryologists and clinicians in IVF labs. Conduct market research, identify new business opportunities, understand market trends & conduct competitors analysis. Prepare and present regular sales reports, forecasts, and execute sales strategies for the territory. Use CRM for maintaining opportunity pipeline, generating quotes and order management. Prepare a monthly travel plan and report daily activity updates to the reporting manager. Travel extensively within the assigned territory to visit customers as and when needed. Work closely with the service & application team to support customer query resolution. Job Specification: The Ideal candidate must have: Excellent communication & Presentation Skills Strong technical and product knowledge of micromanipulators, incubators, laminar flow systems, and microscopes. In-depth understanding of IVF equipment & consumables markets. Hands-on experience using G Suite and CRM software. Willingness to travel extensively across the region. Positive attitude with good team player skills A Science Graduate/Postgraduate (BSc/MSc) B.Tech (Biotechnology/Biomedical) are preferred. Additional Skills (If Any): Having core experience in selling research equipment, specifically IVF equipment will be a big plus.

CA with 4 to 5 years of experience. Accounting Software: Cloud-based accounting softwares Preferred Exposure: Zoho Job Responsibilities: Managing a team of 6-7 people. Managing accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensuring accuracy and timeliness. Managing monthly closing of financial records and posting of month end transactions; Preparing financial statements and other reportings. Ensuring timely statutory compliances including direct tax compliances, indirect tax compliances, payroll related compliances, etc. Preparing and analysing various reports like AP/AR ageing, budget vs actuals and analysing the reasons for the variances. Preparing schedules required for statutory audit. Understanding the trainings needs of the team and arranging training for the team. Co-ordination with various stakeholders for timely query resolution Setting up procedures and policies, including accounts payable functions to ensure adherence to company guidelines. Regular interaction with customer s senior management team to discuss financial statements and insights. Qualifications: CA with 4 to 5 years of experience. Apply for this position Notice Period in days Upload CV/Resume Maximum allowed file size is 32 MB.

1) ESIC IP Generation 2) UAN Generation 3) Employees Bank Detail updation within 2 working Days 4) New Joiners TO-CET Record Maintenance ( Appointment Letters, Bank Details and Adhaar card) 5) Co-ordination with TK team for TO-CET- Apprentice F&F Input and first level F&F calculation to process 6) Non Exempt employees ESS login related query resolution ( Password Reset and issuing new login) 7) PT return Filing. 9) Employees query record maintenance and resolution 10) F&F employees calcaution/ payment slip to be share on their personal email id every 1st week of month. 11) Bank undertaking letters preparation 12) PF last working date updation on 1st week of the month 13) ESIC monthly return filing 14) PF Monthly return filing. 15) Non Exempt Payroll checking. 16) MLWF half yearly return

Job Position : Senior Training Coordinator Experience : 0-2 Years Location : Gurgaon Timings: Flexible with Shifts Contact: Jasleen KaurJasleen.2.Kaur@niitmts.com 7042458078 - share resume on WhatsApp Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Provide accurate information and solutions to customer issues. Handle and resolve customer complaints effectively. Identify and assess customers’ needs to achieve satisfaction. Troubleshoot technical issues and guide customers through problem-solving steps. Share customer feedback and suggestions with the team for continuous improvement. Escalate unresolved issues to the appropriate internal teams as needed. Overseeing the relationship with customers handled by your team. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these Participate in training sessions and workshops to enhance skills and knowledge.. Conducting businessreviews using CRM programs. Knowing your competition and strategizing accordingly. Inbound / Outbound Calling Experience Experience in handling high volume tickets. Seeking long term engagement. Ready to work on flexible timings. Qualifications- Excellent interpersonal and communication skills. Minimum 1 year of experience in Customer Support A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4:pm and 12:00pm to 9:00pm

Key Responsibilities: • Participate in lead generation Through Calling at least 100Calls Per Day , client acquisition, and retention activities. • Assist customers by responding to inquiries and providing information about products and services. • Learn and support the implementation of customer feedback mechanisms to enhance service quality. • Manage routine administrative tasks, such as data entry, record maintenance, and follow-up activities. • Collaborate with team members to improve overall service efficiency and meet customer expectations. • Gain exposure to financial products and services, assisting customers with their requirements. • Develop strong communication and problem-solving skills through customer interaction. Eligibility Criteria: • Graduation (any discipline) from a recognized university. • Strong communication skills and a customer-oriented approach. • Ability to work in a fast-paced environment with excellent problem-solving abilities. • Positive attitude and a desire to learn and grow within the organization. • Team player with a collaborative mindset.

Job Title: Customer Support Executive Night Shift Company: House of EdTech (Goenka Kachave LLP) Location: Salt Lake, Sector V, Kolkata (Work from Office) Shift: 10:00 PM 7:00 AM (6-day workweek) Salary: 1.8 LPA – 4 LPA Start Date: Immediate About the Company House of EdTech, founded by IIT Kharagpur alumni, is a leading EdTech company offering professional upskilling programs in AI, Stock Market, Data Science, Personal Finance, and MS Office. With a presence across 5+ cities, a 400+ team, and 100 Cr+ annual revenue, we’re committed to reshaping digital learning. Role Overview We’re hiring night shift support executives to assist learners through voice and chat. This role involves addressing queries, resolving complaints, and ensuring smooth user experience during off-hours. Responsibilities Manage inbound/outbound calls and chats with professionalism Log queries, resolutions, and follow-ups in the CRM system Escalate unresolved issues to relevant teams Coordinate with internal departments for quick resolution Maintain service quality and response timelines Requirements 0–1 year experience in customer support (freshers with strong communication skills welcome) Fluent in English and Hindi (spoken and written) Comfortable with CRM tools, spreadsheets, and email communication Calm and solution-oriented under pressure Willing to work full-time night shifts What You’ll Get Fixed salary with performance-based incentives Training and support to grow within the role Fast-paced work environment with learning opportunities Be part of a growing team driving education impact

1. Collecting and analyzing customer data 2. Using CRM systems to manage relationships 3. Developing new ways to meet customers’ needs 4. Handling customer & stakeholder complaints Required Candidate profile Female candidate immediate Joiner F2F interview Good communication skills

Were seeking a warm, intuitive, and high-performing Consultation & Sales Specialist to lead the client onboarding journey for ReVibe Studios signature wellness experiences including our 90-Day Challenge and Pregnancy Wellness Journeys . Annual bonus

Priority Telugu Language Fluent in speaking Hindi & English Patient Coordination over call/email Patient Query resolution Payment collection from patient over call. Perks and benefits Health Insurance for employee.

Looking for a dedicated Customer Support Representative for resolving customer queries through phone calls and chat. Excellent communication skills is a must. Share CV on WhatsApp @ HR Srishti 8864812637

Junior HR Onboarding Executive to manage end-to-end onboarding of astrologers. Role involves document/KYC verification, dashboard guidance, query resolution, and cross-team coordination. Fluency in Telugu, Hindi & English preferred.

Job Description 1. JOB DETAILS: Position Title: Provident Compliance Manager HR Reports to: Department & Division 2. ABOUT JUBILANT FOODWORKS: Jubilant FoodWorks Limited (NSE, BSE: JUBLFOOD) is Indias largest foodservice company and is part of the Jubilant Bhartia Group. Incorporated in 1995, the Company holds the exclusive master franchise rights from Dominos Pizza Inc. to develop and operate the Dominos Pizza brand in India, Sri Lanka, Bangladesh and Nepal. In India, it has a strong and extensive network of 1,888 Dominos stores across 397 cities. In Sri Lanka and Bangladesh, the Company operates through its 100% owned subsidiary which currently has 50 and 23 stores respectively. The Company also has exclusive rights to develop and operate Popeyes restaurants in India, Bangladesh, Nepal and Bhutan and Dunkin restaurants in India. The Company currently operates 22 Popeyes restaurants in six cities and 21 Dunkin restaurants across seven cities. In 2019, Jubilant FoodWorks launched its first owned-restaurant brand Hongs Kitchen in the Chinese cuisine segment which now has 18 restaurants across three cities. Jubilant FoodWorks has been accredited as Great Place to Work certified organization in India and Sri Lanka by Great Place to Work institute. This recognition is a testimony to our great culture that inspires trust, pride, camaraderie and innovation among our employees and has enabled the organization to be the pioneer in the QSR industry. 3. JOB CONTEXT AND KEY ACCOUNTABILITIES: Jubilant FoodWorks is amidst transformation & expansion which will fuel the next level of growth and this creates both challenges and opportunities. While JFL is the largest QSR in the sub-continent, it is set to double in scale & size with a vision towards becoming a Multi Business, Multi Product, Multi Country Operations. Job Description : As an essential participant in the governance framework of the Organization, the candidate is responsible for overseeing inquiries related to the Provident Fund. You will take the initiative to ensure that these inquiries are addressed within the established timeframes and that responses adhere to the guidelines set forth by the Jubilant Food work in alignment to RPFC. Objective of this role. 1. Overseeing employee inquiries within established timeframes. 2. Formulating, executing, and upholding procedures and policies to guarantee that the Organization's Provident Fund is administered in accordance with industry standards and governmental regulations. 3. Collaborating with other departments to ensure the prompt resolution of employee concerns. Responsibilities: 1) Overseeing the management of Provident Fund inquiries in accordance with the guidelines established by the RPFC and the standard procedures implemented by the organization. 2) Collaborating with senior management to address and resolve outstanding employee issues comprehensively. 3) Keeping relevant tracking systems up to date and ensuring that necessary information is accurately recorded. 4) Providing management with reports on the query dashboard on a daily, weekly, or monthly basis. 5) Identifying and emphasizing concerns and risks associated with query management. Preferred skills and qualification: 1) Capacity to adapt to evolving regulatory frameworks and requirements in accordance with RPFC. 2) Strong verbal and written communication skills, along with effective presentation abilities. 3) Openness to collaborating within a team setting. 4) Bachelor's degree in any discipline. 5) One year of experience in a comparable position. Team Size: Direct Team: Indirect Team: 4. QUALIFICATIONS, EXPERIENCE, & SKILLS: Any Graduate with Commerce Background Equal Opportunity Employment: Jubilant FoodWorks is proud to be an equal opportunity employer and we are committed to diversity and inclusion. All aspects of employment including hiring will be based on merit, competence and business needs.

Hi Job Seekers, Job Title: Customer Service Executive (BPO) Location- Gurugram, Sector18 Profile- To provide excellent customer support by resolving queries, offering solutions, and ensuring a smooth and satisfying customer experience. Job Description: Handle inbound/outbound customer calls Resolve customer queries and complaints efficiently Provide information about products and services Maintain customer satisfaction through professional behavior Skills Required: Excellent verbal communication Good listening and problem-solving skills Ability to work in a fast-paced environment Positive attitude and customer-focused approach Benefits: Up to 3LPA with performance-based incentives 5 days working (Rotational shifts) Both side cabs available Growth opportunities within the company On-the-job training provided Interested candidates can connect over WhatsApp-9569902470 (Fauzia) / Tamanna- 7355013912 . . #inbound #customerservice #empathy #sympathy #clienthandling #graduate #freshers #undergraduate #rotationalshifts #verbal #bpo #bpojobs #csa #gurgaonjobs #noidajobs #delhijobs

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role & responsibilities: Responsible for the day to day supervision of leave and attendance monitoring in accordance with organization policy. End to end responsible for managing payroll inputs (Attendance and Leave) and managing queries of employees on leave and attendance. Team handling and employee query resolution. Managing attendance and resignation for apprentices in Naps. Maintaining and publishing data as per business requirement. Send data required to process reimbursement payment of Apprentice from the government. Maintaining and publishing apprentice report as per business requirement. Technical and Functional Skills: Masters Degree with at least 5+ years of experience. Experience required into HR operations role. Good knowledge of excel and experience into preparing various trackers. Strong verbal, written, and interpersonal communication abilities. Strong analytical skills and experience using and presenting data to make decisions.

Responsibilities: Answer Transferred Escalation calls” from L1 advisors and emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken Follow up to ensure that appropriate actions were taken on customers' requests Refer unresolved customer grievances or special requests to designated departments for further investigation Ensuring to turn negative sentiments to positive on Social Media complaints with customer delight Ensure the highest level of customer satisfaction leading to high CSAT and RES scores Essential Skills & Requirements: Strong execution skills, Action-oriented and Go getter attitude Knowledge of Salesforce CRM tool would be an added advantage Ability to work under pressure situations Ability to work in ambiguous situations and to come out with solutions as per the situations faced Graduate in any stream Excellent written and verbal communication 1-4 years experienced, preferably in customer service voice and handling escalations 6 Days Working (WFO)

Job Title: We are seeking a proactive and empathetic Customer Relationship Executive (HR) to act as the primary point of contact for all HR-related inquiries and concerns within a designated zone. This role involves managing employee relations, addressing grievances, handling emergency situations, and ensuring effective communication between employees and management. The ideal candidate will possess strong interpersonal skills, a deep understanding of HR policies, and the ability to navigate complex situations with discretion and professionalism. Key Responsibilities: Employee Relations & Engagement: Serve as the first point of contact for employees regarding HR-related queries and concerns. Foster positive relationships between employees and management to promote a collaborative work environment. Conduct regular check-ins with employees to gauge satisfaction and address potential issues proactively. Grievance Handling & Conflict Resolution: Receive and document employee grievances, ensuring confidentiality and impartiality. Investigate complaints thoroughly and in a timely manner, collaborating with relevant departments as needed. Mediate conflicts between employees and management, facilitating constructive discussions to reach amicable resolutions. Emergency Response & Escalation Management: Develop and implement protocols for handling emergency situations affecting employees. Coordinate with emergency services and internal departments during critical incidents. Ensure timely communication with affected employees and their families, providing support as necessary. Act as an escalation point for complex or high-priority HR issues, providing expert advice and solutions. Reporting & Documentation: Maintain accurate records of all employee interactions, grievances, and resolutions. Prepare regular reports on HR metrics, including grievance trends and emergency incidents. Present findings and recommendations to senior management for continuous improvement. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Proven experience in HR or customer relationship management roles. Strong understanding of labor laws and HR best practices. Excellent communication, interpersonal, and conflict resolution skills. Ability to handle sensitive situations with discretion and professionalism. Proficiency in HR software and Microsoft Office Suite.bp global+1Manatal+1 Desirable Skills: Experience in crisis management and emergency response. Familiarity with grievance management systems. Multilingual abilities to communicate with a diverse workforce. Working Conditions: Full-time position with occasional after-hours availability for emergency situations. Office-based with potential for remote work depending on company policy.

As Customer Support Representative one need to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone and email, and ensure that all valid customer concerns are dealt with as soon as possible. Whether its a bug in your product, a billing issue, or just about any problem, a support handler takes ownership and ensures a smooth and optimal experience for the customer. The support rep also works closely with teams from different departments to make sure swift action is taken to get a particular issue sorted. Core Responsibilities Take ownership of the customers problem and be the single point of contact for all inquiries related to progress updates, the troubleshooting procedure, and the expected resolution time Must follow a customer-first attitude and support customers in giving the best possible experience. Once a support ticket is assigned, they need to research all possible ways to troubleshoot it and quickly develop a solution Deal with issues that are highly technical or beyond their scope. For such cases, the support agent needs to communicate with the right internal teams and ensure that they take appropriate action to resolve it Follow up with the customer, find out if the solution worked, and take note of the customers suggestions on what could have improved their experience Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively Responsible for high level of professionalism with clients and working to establish a positive rapport with every client Work with management team to stay updated on product information and be informed of any changes in customer policies. Knowledge, Skills & Competency Requirements Good Verbal & Written Communication Skills Competent technical knowledge Ability to multitask Attention to detail Ability to honor deadlines A proactive approach to support Proficiency in using Microsoft Excel and Word is an added advantage Sound problem-solving skills to find the root cause of customer issues Required Qualification / Certification & Work Experience Bachelors degree in any related field Experience in working on Zoho Desk Minimum of 3 + years of relevant work experience Excellent customer service and organizational skills

Create and check specialist invoices on Netsuite and the Intranet Create and upload payment files to the bank for the specialists Proactively investigate bank queries when processing payments Respond to internal tickets regarding specialist payment queries with a target deadline Liaise with operational teams and specialists in resolving queries Communicate and update the specialist payment status internally Month end invoice checking and reconciliations Accounts Payables related duties Update the Cash Flow daily and assist with bank reconciliations Check expense reports with receipts and ensure the expenses are accurately submitted by employees via Netsuite Process the staff expense payment run Manage the shared mailbox and ensure all emails are answered promptly and professionally Check and bill purchase orders for the vendor payment run Assist management with preparation of month-end reporting and audit files General Duties Fully understand and explain details of the company s expense policy Communicate professionally with responsible parties on necessary banking compliance requests Ensure accurately and efficiently Spot irregular transactions and appropriately flag them to management Ad hoc supporting work on Accounts Payable as assigned by management Qualifications Preferred skills and requirements Bachelor s degree and above preferable, Finance or accounting related Strong communicator in English; very good command of spoken and written English Excel competence Comfortable in picking up a variety of systems quickly and working with bank systems Able to multiple-task and a keen eye for detail Be target driven with a can-do attitude A hard worker who is motivated to take ownership of the role The ability to work independently and self-motive Proactive member of the team, fit into team well, demonstrates strong governance understanding

Job Title: Customer Support Executive Voice Process (English & Hindi) Experience: 0 to 2 Years Location: Bangalore, India Employment Type: Full-Time Language Requirement: Fluent in English and Hindi (Mandatory) Interested candidates can reach out to HR at 861 845 7497 for more details or to schedule an interview Job Description: We are looking for a dedicated and customer-oriented Customer Support Executive (Voice) to join our growing team. The ideal candidate should be fluent in English and Hindi and possess excellent communication skills to handle inbound and outbound customer queries effectively. Key Responsibilities: Handle customer queries via voice calls professionally and efficiently. Provide accurate information about products/services. Ensure customer satisfaction by resolving issues promptly. Maintain records of interactions and follow-up actions. Collaborate with internal teams to ensure customer concerns are addressed. Requirements: 0 to 2 years of experience in a voice-based customer support role. Excellent verbal communication skills in English and Hindi (Mandatory). Good listening skills and problem-solving abilities. Basic computer knowledge. Willingness to work in rotational shifts if required. Perks and Benefits: Competitive salary and incentives. Opportunity to work in a dynamic and supportive environment. Training and career development programs. How to Apply: Interested candidates can reach out to HR at 861 845 7497 for more details or to schedule an interview.

About the Role: In this role, you will be responsible for managing all aspects of stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage the funnel and develop action plans in support of driving process improvements. Your work time would be equally divided between calling & connecting with stakeholders, andanalysin data and improving processes for productivity. Key Responsibilities: Engaging with Internal stakeholders conduct, recon, and get our asks moved from internal stakeholders. Could you identify opportunities, too? Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries Partner engagement manage partner and help run the program successfully. This includes calling and relationship management Proactive Auditing of buyer feedback and seller behaviour to identify and disable mischievous sellers Process improvement identification of areas of improvement and data-driven interventions to improve overall quality and efficiency Requirements: Proficient Hindi & English Speaker (Mandatory) Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage Should be Ok with Calling Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report. Ability to multitask & good logical reasoning ability Should have own working laptop and Wi-Fi (Mandatory) What We Offer: Competitive salary and benefits package. Opportunities for growth and development within the company. A supportive and dynamic work environment. The chance to be a part of a leading online marketplace in India. Education Qualifications Qualification: > 80% in 10th and 12th standard & Full-time Bachelors in Engineering, Technology, Science Full time MBA will be an added advantage

Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process Maintain accurate records of all internal and external interactions in the appropriate database/system Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance Conformance claims via the Quality Management System Knowledge of Quality Management Systems Supports Supervisor with hosting customer visits at local facility Prepare and distribute standard and customized internal and customer reports Understands Customer Order Management policies, procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Serves as Quality Management Systems Champion (e.g Internal Auditor Certification) and/or Subject Matter Expert Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Bachelor's degree or equivalent required.2 plus years of relevant customer order management, account management or in the supply chain field This position may require licensing for compliance with export controls or sanctions regulations. Experience: 2+ years of experience in Supply chain/Order Management. Team focused and passionate about customer support Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook) Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems Additional Info:- Should be ready to work in US time zone, 5 PM to 2 AM IST, India Time. Should be ready to work from office 3 days a week.