2130 Query Resolution Jobs - Page 3

Role & responsibilities Business retention New Market & Business Need Analysis Ensuring SLA & KPI Adherence- Lowering of penalties Service delivery, Process improvement and enhanced customer satisfaction (creating a wow factor for the customer) People Management (direct reportees) Excellent communication & presentation skills Customer oriented Direct clients and their customers Domain Knowledge Customer Orientation Problem Solving & Decision Making Effective team & client Management Preferred candidate profile Any Graduate Experience in relevant field: 1-2 Yrs. Must know English and English Language Must be from Karnataka ** Might have to travel to client location for meetings 2-3 times in a...

Crew Flight Duty Time limitations Tracking. Monitor and track crew duty time in accordance with Flight Time and Flight Duty Periods Limitations (FDTL) regulations to ensure compliance. Implement scheduling reassignments as necessary to prevent crew members from exceeding allowable duty limits and assigning equalization of hours / sectors, operations permitting. Roster Communication and Updates Notify crew roster changes, including assignments, shifts, and updates, to cabin crew members in a timely manner. Facilitate clear and concise communication channels to ensure all crew members are informed of their duties and responsibilities. Address any queries or concerns raised by crew members rega...

Need to work along with client team of a specific region. Need to communicate to the client on a regular basis through e-mail and telephone. Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required Processing of all kind of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting T&E process experience T&E Policy Audit Month-end responsibilities include ensuring that all invoices are processed by month-end Recognize and escalate urgent/sensitive issues to Manager Ensure SLA target are achieved Vendor Management & Query Resolution Knowledge of MS Word, MS Outlook, MS Access & MS Excel M...

Position: Customer Service Executive Experience: 1-3 Years in Corporate Travel / Business Travel Support (Email & Voice) Job Summary: We are looking for an experienced Customer Service Executive (German Language B2 Level) to manage inbound and outbound calls and emails related to corporate business travel. The ideal candidate must have 1-3 years of experience in a similar profile, ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners. Graduate / German Language minimum B2 Level Key Responsibilities: Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa ...

Cliffton Infrastructures is looking for Tele Callers to join our dynamic team and embark on a rewarding career journey. Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications. Resolving queries and issues related to the products and services. Making recordings of all the sales phone calls and sales deals. Taking and processing product orders in a professional manner. Maintaining the database of the customers on a regular basis. Suggesting solutions based on custom...

Relationship ManagementBuildand manage relationships with partners to maximize business opportunity Drivebusiness by liaising with partner staff and ensure target achievementAssistand train partner staff on products and process through periodical traininginterventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and complianceHandleescalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless servicedelivery and provide a superior customer experience

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievementAssist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat Good knowledge of Airlines Fares/Hotel & Car bookings and working experience on GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs Maintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment Required to work on all Indian holidays as the process requires to follow servicing m...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication The role demands strong customer orientation, high energy, and a consultative...

As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact c...

Develop and execute influencer marketing campaigns that align with brand and client objectives. Identify, segment, and onboard influencers based on niche, audience demographics, and engagement metrics. Build and maintain strong relationships with influencers for ongoing collaborations. Craft clear, compelling, and personalized outreach messages to influencers for each campaign. Manage end-to-end influencer communications, including follow-ups and query resolution. Negotiate deliverables and pricing to optimize ROI within the allocated campaign budget. Maintain and regularly update the Influencer Management Sheet with complete influencer data. Track and ensure timely delivery of influencer co...

Responsibilities: Manage incoming calls & emails Resolve complaints promptly Maintain high call quality standards Provide exceptional customer service Handle client queries efficiently Salary ~ 18-25k Age- 18-30 Male/Female both.

Attracts potential customers by answering service questions and suggesting information about other services, Lead closings, Maintains customer records, follow-up with the operational team, reports, Manage Inbound and Outbound calls, etc.

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks su...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary : 18k take home UNLIMITED INCENTIVES Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane Contact more details HR Akshay - 9822146578 (Call /Whatsapp) Perks and benefits Career growth opportunity !

Addressing emails in shared email box on Compliance and Conflict Mineral queries / requests. • Flexible problem-solver who will assist customers in resolving any customer inquiries on compliance and conflict Mineral requests • Understanding the difference of Regulatory Compliance against other product technical related queries and assigning to the concerned. • Communicating with Business Analyst to obtain Sales volumes for bulk requests. • Generating part status and compliance status report for all p/ns requested. • Assigning bulk requests based on the scope of work to different BU teams • Follow up with BU TL’s to obtain a completion status of each requests. • Exhibiting an ability to maint...

Role & responsibilities Engage with customer to understand their needs. build and maintain strong client relationship to drive and enhance customer satisfaction. Should have knowledge on customer services. Preferred candidate profile Minimum Graduation is Required. Both Fresher and Experienced candidate can required. Good Communication Required Interested Candidates can connect me Direct -7303138421

Title : Customer Support Executive - Operations Experience : 0 - 3 Years Roles and Responsibilities : As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) You would be responsible for the various activities that would fall under the campaigns that we run for our Client companies. This would entail tele-engagement with the Stockists/ retailers, collection of stock and sales statements, Distributor on-boarding for the p-connect, training and on-boarding of the stockiest You should pr...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Role & responsibilities Reservation Executive - Attend to Guests' requests for Room Booking, Conference, family functions and other events. Provide them with all the relevant details regarding room tariff and other charges applicable. Preferred candidate profile Knowledge of interacting with guests and to convert them into a potential customers.

Assistant Manager/ Deputy Manager Regulatory Escalation & Complaint Management Are you experienced in handling RBI, CPGRAM, and Consumer Forum cases? This is not your typical Team Lead role were looking for someone who can lead our Escalation Desk and ensure every regulatory and customer complaint is handled with precision, empathy, and compliance. As a Lead (AM/DM) Regulatory Escalation & Complaint Management , you’ll be the bridge between customers, internal teams, and regulators , ensuring every concern is addressed with accountability and insight. What You’ll Do Manage the Escalation Desk and handle RBI, CPGRAM, and Consumer Forum cases end-to-end. Drive the Complaints/ORM team’s KPIs an...

Your role involves managing stock inventory, dispatch, stock audit, storage planning, inspection management, insurance claim management, courier management, new resource identification, document management, training team members, work efficiency improvement, Avaaz division management, loan material coordination, query resolution, task management, and communication with various teams and partners. You will be responsible for the following key responsibilities: - Manage stock inventory inward & outward as per Key Result Areas (KRA) - Supervise dispatch management with assistant as per KRA - Conduct stock audit and maintain stock register with proper inventory functionality - Plan stock storage...

You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Project Management Associate within the national branch team, you will coordinate the escheatment process outreach, manage cases for terminated advisors, handle rejected money movements, track and ensure compliance with penny stock procedures, and conduct EVP escalations resolutions. You will also serve as a backup for other critical processes, engaging directly with Advisors and Field Leaders to perform key tasks as part of the national branch book of work. You will work with market directors and regional directors to resolve queries, manage mailboxes, and report critica...