748 Query Resolution Jobs - Page 3

What youll do We are looking for a Benefits Coordinator to join our team. As a key part of our broader People Success team, this individual will interact directly with employees to provide a consistently great experience. This position is an individual contributor role reporting to Director, Benefits- Americas. Responsibility Act as the first point of contact for benefits-related inquiries and issues, resolving Tier 1 concerns promptly Efficiently manage and respond to ServiceNow tickets related to benefits Identify and escalate complex benefits issues to more senior members of the benefits team or to cross-functional teams such as payroll or HRBPs as necessary Ensure timely resolution and communication to affected parties Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met Collaborate with legal and IT teams to streamline vendor onboarding procedures Process vendor invoices accurately and in a timely manner, verifying them against predicted or approved spend Maintain meticulous records of all vendor-related financial transactions Generate and maintain monthly benefit-related payroll files, ensuring accuracy and compliance with local regulations Prepare and maintain vendor files for seamless coordination Collaborate closely with internal stakeholders, including Payroll, HR Operations, HRBPs, IT, and other relevant departments, to align benefits strategies and streamline processes Maintain open communication channels to address and resolve issues effectively Conduct weekly onboarding presentations on benefits for new hires in India, ensuring a clear understanding of available benefits and options Organize and manage onsite wellbeing activities and coordinate vendor presentations in India to promote employee wellness and engagement Collaborate with vendors to schedule and facilitate these activities effectively Serve as the local point of contact for benefit query resolution in India, assisting employees with their benefit-related questions and concerns Create and maintain comprehensive benefits administration guides for each country within the EMEA and APJ regions Continuously seek opportunities to improve and impact benefits processes Utilize your experience with Employee Benefit Portals to manage and enhance their functionality Collaborate with HRIS, payroll, and vendors to ensure seamless integrations and support open enrollment activities Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law. What you bring Basic Bachelors degree in Human Resources, Business Administration, or a related field or a minimum of 2 years prior experience in HR or benefits administration Experience with systems such as ServiceNow, Oracle, Workday Experience with Google Suite (G Sheets, Google Docs, etc) Preferred Excellent written and verbal communication skills Knowledge of benefits regulations and practices in EMEA and APJ regions Previous experience in working with Employee Benefit portals Be comfortable in an international environment, with ability to work across multiple geographies Adapt to the diverse cultural norms and practices within the EMEA and APJ regions Show sensitivity and respect for local customs when communicating benefits information Enjoy problem-solving, thinking creatively and finding solutions to new challenges Ability to prioritize and manage multiple tasks projects Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid ","qualifications":" Basic Bachelors degree in Human Resources, Business Administration, or a related field or a minimum of 2 years prior experience in HR or benefits administration Experience with systems such as ServiceNow, Oracle, Workday Experience with Google Suite (G Sheets, Google Docs, etc) Preferred Excellent written and verbal communication skills Knowledge of benefits regulations and practices in EMEA and APJ regions Previous experience in working with Employee Benefit portals Be comfortable in an international environment, with ability to work across multiple geographies Adapt to the diverse cultural norms and practices within the EMEA and APJ regions Show sensitivity and respect for local customs when communicating benefits information Enjoy problem-solving, thinking creatively and finding solutions to new challenges Ability to prioritize and manage multiple tasks projects ","responsibilities":" We are looking for a Benefits Coordinator to join our team. As a key part of our broader People Success team, this individual will interact directly with employees to provide a consistently great experience. This position is an individual contributor role reporting to Director, Benefits- Americas. Responsibility Act as the first point of contact for benefits-related inquiries and issues, resolving Tier 1 concerns promptly Efficiently manage and respond to ServiceNow tickets related to benefits Identify and escalate complex benefits issues to more senior members of the benefits team or to cross-functional teams such as payroll or HRBPs as necessary Ensure timely resolution and communication to affected parties Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met Collaborate with legal and IT teams to streamline vendor onboarding procedures Process vendor invoices accurately and in a timely manner, verifying them against predicted or approved spend Maintain meticulous records of all vendor-related financial transactions Generate and maintain monthly benefit-related payroll files, ensuring accuracy and compliance with local regulations Prepare and maintain vendor files for seamless coordination Collaborate closely with internal stakeholders, including Payroll, HR Operations, HRBPs, IT, and other relevant departments, to align benefits strategies and streamline processes Maintain open communication channels to address and resolve issues effectively Conduct weekly onboarding presentations on benefits for new hires in India, ensuring a clear understanding of available benefits and options Organize and manage onsite wellbeing activities and coordinate vendor presentations in India to promote employee wellness and engagement Collaborate with vendors to schedule and facilitate these activities effectively Serve as the local point of contact for benefit query resolution in India, assisting employees with their benefit-related questions and concerns Create and maintain comprehensive benefits administration guides for each country within the EMEA and APJ regions Continuously seek opportunities to improve and impact benefits processes Utilize your experience with Employee Benefit Portals to manage and enhance their functionality Collaborate with HRIS, payroll, and vendors to ensure seamless integrations and support open enrollment activities

Role Summary: We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role. Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience. Conduct regular visits for resolution and negotiation. Maintain accurate and detailed records of all interactions, case progress, and resolution timelines. Build strong relationships with clients, ensuring a professional and supportive recovery experience. Identify operational gaps and recommend process improvements to reduce future escalations. Candidate Requirements: 3-6 years experience in collections, CRM, Escalation handling or similar roles Excellent communication, negotiation, and documentation skills Good team handling & inter departmental coordination skills.

HELLO JOB SEEKERS, GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Interested Candidates can apply/call - 9214101672 (Nishee). Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS, CHAT PROCESS. LOCATION- NOIDA SECTOR 57,62,63 and 127. ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 18k CTC EXPERIENCED: UPTO 25k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW Interested Candidates can apply/call - 9214101672(Nishee). #bpo #cs #chat #customerservice #fresher #ug #vaccancy #wfo #office #job #alerts #hiring #hire .

Hi Job Seekers, Greetings from Shining Stars! Hiring for NON-VOICE PROCESS FOR MULTINATIONAL BPO Location: Noida Salary: FULL TIME- Upto 25k ctc + performance based Incentives+ Quaterly bonus upto 3k PART TIME : Upto 13.5k ctc + performance based Incentives+ Quaterly bonus upto 3k Cabs will be provided in Odd hours Preferred candidate profile Undergarduate / Graduate / Fresher / Expereince Execellent communication skills Basic computer knowledge and typing speed. Should be comfortable with 6 days working Should be comfortable with rotational shifts and rotational week offs . Good listening and problem-solving abilities. Patience and adaptability in dealing with customers. Role & responsibilities Handle customer queries, complaints, and support requests via chat. Maintain a polite, empathetic, and professional tone. Troubleshoot customer issues and provide effective solutions in a timely manner Escalate unresolved issues to the appropriate departments when necessary. Work in rotational shifts including night shifts (especially for international BPOs). Collaborate with team members and team leads for updates, feedback, and improvements. Interested Candidates can share your CV on whatsaap in the given number or call in between 11am - 6:30pm (Monday-Saturday) 9453915028 (Anshika Tiwari) 9450957497 (Shrasti Pathak) Thanks & Regards Anshika Tiwari (9453915028 ) HR Executive #bpo #multinationalbpo #parttime #fulltime #chatprocess #wfo #customersupport #customerservice #hiring #hiringforwho

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and Kannada Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and Kannada Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and Hindi Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and Hindi Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Roles and Responsibilities Manage centralized sales operations for Paytm's Merchant Services, ensuring seamless execution of merchant activities. Oversee dispute management, including chargeback resolution and vendor management to minimize losses. Handle escalations from merchants and clients, providing timely issue resolution through effective query resolution processes. Collaborate with internal teams to resolve complaints and ensure high levels of customer satisfaction. Develop strong relationships with mid-market enterprise customers to drive growth opportunities. Desired Candidate Profile 2-6 years of experience in sales operations or a related field (preferably in FinTech/Payments industry). Strong understanding of merchant services, including Escalations, Dispute Management, Complaints, Query Resolution, Issue Resolution, Enterprise & Mid Market requirements. Excellent communication skills for effective client management and escalation management. Education : Applicants must possess bachelors degree or above Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that is how it will always be. We are the largest merchant acquirer in India Compensation : If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

We are looking for IP Admin SME to join our IP Admin Team at Noida. This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents, and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. This is an exciting opportunity to work in the IP field where-in, self-improvement initiatives to drive client delight, building capability are added learnings. We are the largest Intellectual Property Administrative service provider. Experience, Education, Skills, and Accomplishments Bachelors degree & Minimum 3 years of IP experience. P1 & P2 are eligible to apply & rating should be achieved and above. Eye for detail; High concentration and focus Cultural sensitivity (ability to adjust in various team cultures) Good typing speed 45-50 wpm with 98% accuracy Confident and proactive team player, with good interpersonal skills Ability to work independently and efficiently with minimum / no supervision. Experienced candidates should have a minimum 18 months of work experience. It would be great if you also had . . . IP Knowledge with experience to work on different IPMS' is added advantage and preferable. Good written & verbal communication skills Basic MS office: Proficiency in Microsoft office suite programs, including Word, Excel, Outlook, etc. Strong analytical skills to comprehensively evaluate the data What will you be doing in this role? Docketing: calendaring the statutory & non-statutory deadlines in Intellectual Property Management System (IPMS) along with relevant documents to preserve IP rights. De-docketing: perform or close the calendared events in IPMS once the requisite action is completed or cancelled, respectively. Prioritize daily docketing/de-docketing requests and other allocated tasks as agreed with client to complete in each day to keep IPMS current and correct. Review patent & trademarks prosecution related documents (US & Non-US) received via mail or shared site and update / create the records in IPMS as per the standard operating procedures (SOPs). Create and update patent & trademarks records in IPMS along with family linking of direct and subject matter related (SMR) applications. Effective communication with Attorneys, Paralegals, Law firms, foreign agents, and other stake holders to seek instructions and clarification on certain tasks. Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met. Facilitate timely filing of all patent and trademarks application & office action response through order letters and other required instructions. Facilitate accurate and timely payment of all PTO fees including the maintenance fees, coordinate with client for payment instructions and coordinate with annuity service providers or law firms. Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs. Training: Providing OJTs to new joiners, conducting refresher trainings. Audits: Ability to perform internal and PTO Audits is preferred Quality Check: Should be able perform docketing Quality audits 1st level query resolution About the Team The team consists of 10-15 members and is reporting to the Manager Operations. Core process related responsibilities: IP docketing isthe process of tracking deadlines related to the prosecution of patents, trademarks, and copyrights before their respective governing offices. This includes interacting with clients including external vendors - Law firms, Annuity service providers etc., Quality Auditors, IP Operations function heads, Continuous Improvement team. Hours of Work You will be working for works 40 hours/week (8 hrs a day; 5 days a week); you are entitled to get Overtime if you work beyond your working hours. This is a permanent job role. At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

We are looking for someone to join our IP Admin Team at Noida. This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents, and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. This is an exciting opportunity to work in the IP field where-in, self-improvement initiatives to drive client delight, building capability are added learnings. We are the largest Intellectual Property Administrative service provider. Experience, Education, Skills, and Accomplishments Bachelors degree & Minimum 3 years of IP experience. P1 & P2 are eligible to apply & rating should be achieved and above. Eye for detail; High concentration and focus Cultural sensitivity (ability to adjust in various team cultures) Good typing speed 45-50 wpm with 98% accuracy Confident and proactive team player, with good interpersonal skills Ability to work independently and efficiently with minimum / no supervision. It would be great if you also had . . . IP Knowledge with experience to work on different IPMS' is added advantage and preferable. Good written & verbal communication skills Basic MS office: Proficiency in Microsoft office suite programs, including Word, Excel, Outlook, etc. Strong analytical skills to comprehensively evaluate the data. What will you be doing in this role? Docketing: calendaring the statutory & non-statutory deadlines in Intellectual Property Management System (IPMS) along with relevant documents to preserve IP rights. De-docketing: perform or close the calendared events in IPMS once the requisite action is completed or cancelled, respectively. Prioritize daily docketing/de-docketing requests and other allocated tasks as agreed with client to complete in each day to keep IPMS current and correct. Review patent & trademarks prosecution related documents (US & Non-US) received via mail or shared site and update / create the records in IPMS as per the standard operating procedures (SOPs). Create and update patent & trademarks records in IPMS along with family linking of direct and subject matter related (SMR) applications. Effective communication with Attorneys, Paralegals, Law firms, foreign agents, and other stake holders to seek instructions and clarification on certain tasks. Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met. Facilitate timely filing of all patent and trademarks application & office action response through order letters and other required instructions. Facilitate accurate and timely payment of all PTO fees including the maintenance fees, coordinate with client for payment instructions and coordinate with annuity service providers or law firms. Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs. Training: Providing OJTs to new joiners, conducting refresher trainings. Audits: Ability to perform internal and PTO Audits is preferred Quality Check: Should be able perform docketing Quality audits 1st level query resolution About the Team The team consists of 10-15 members and is reporting to the Manager Operations. Core process related responsibilities: IP docketing is the process of tracking deadlines related to the prosecution of patents, trademarks, and copyrights before their respective governing offices. This includes interacting with clients including external vendors - Law firms, Annuity service providers etc., Quality Auditors, IP Operations function heads, Continuous Improvement team. Hours of Work You will be working for works 40 hours/week (8 hrs a day; 5 days a week); you are entitled to get Overtime if you work beyond your working hours. This is a permanent job role.

Customer Service over web, phone, email Manage Level 1 Support Tickets Work on Application support tickets raised over web, emails & calls Coordination with Internal and External stakeholders Send weekly report of department Project Management Tools Required Candidate profile IT Graduate with German language knowledge preferred Proficient in Microsoft office Should have worked on project management tools like JIRA Smart and proactive team member Good communication skills Perks and benefits Allowances and perks as per MNC group HR policy

Job Title: Customer Support Executive Company: Echobooom Management and Entrepreneurial Solutions Pvt. Ltd. Namaskara Bengaluru! At Echobooom , we're not just a company we're a catalyst for growth . We empower businesses and individuals through innovative marketing, consulting, and strategic solutions. Our workplace is designed to develop future leaders through hands-on training, dedicated mentorship, and opportunities for national networking. If you're looking for more than just a job a place where your growth is prioritized , your contributions are valued, and your potential is unleashed then welcome to your next big opportunity! Role Summary: We are looking for a dynamic and detail-oriented Customer Support Executive to join our team. This role requires someone who can juggle multiple responsibilities from providing exceptional customer service to supporting day-to-day office operations. You'll play a key part in ensuring a seamless experience for both our clients and internal teams. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Communicating with the sales and marketing team & customers to successfully deliver the expectations. Resolve customer issues and escalate complex problems to appropriate departments. Maintain customer records by updating account information. Ensure customer satisfaction by providing accurate information and proactive follow-up. Document interactions and feedback to help improve processes and services. Requirements: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Hands-on Microsoft Office Suite, Google Workspace, and CRM systems. Ability to remain calm under pressure and handle difficult situations with empathy and professionalism. High school diploma or equivalent; associate or bachelor's degree preferred. Highly organized, self-motivated, and detail-oriented. Preferred Skills: Experience with helpdesk software/tools. Knowledge of project management tools Bilingual or multilingual communication skills. What we offer: A dynamic and supportive environment that fosters personal and professional growth. Competitive salary and benefits. Supportive and inclusive work environment. Flexible work arrangements (where applicable). How to Apply: Ready to launch your career? Send your updated resume today! For inquiries, reach out to our Executive-HR, Mr. Rahul, at 9353637453 (Call/WhatsApp) or share your updated resume via WhatsApp. We look forward to growing together! Team Echobooom

We are seeking a driven and strategic Zonal Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role is pivotal in identifying business opportunities, converting Ultratech Cement channelsincluding UBS (Ultratech Business Solutions) dealersinto long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liaison with Birla Opus, UTCL & UBS teams to ensure alignment on common business agendas and drive growth initiatives. Work closely with the National Key Account Manager and Zonal Sales Manager to accelerate business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support and enhance the sales funnel. Drive dealer conversion and lead onboarding processes, including training and integration into the Birla Opus ecosystem. Monitor and evaluate dealer performance; implement focused actions to improve outcomes. Define actionable sales plans with measurable targets and drive performance in alignment with those plans. Build and maintain strong relationships with Ultratech grey cement dealers and UBS channel partners. Identify and capitalize on new business opportunities and emerging market trends for expansion. Ensure consistent product knowledge and compliance through regular training and support initiatives. Analyze market trends, competitor activity, and consumer behavior to continuously refine and optimize tactical approaches. Desired Skills and Experience Sales & Marketing Alignment Marketing Liaison Query Resolution Effective Communication Skills Cross-Functional Coordination Dealer Operations Management

We are seeking a driven and strategic Zonal Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role is pivotal in identifying business opportunities, converting Ultratech Cement channelsincluding UBS (Ultratech Business Solutions) dealersinto long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liaison with Birla Opus, UTCL & UBS teams to ensure alignment on common business agendas and drive growth initiatives. Work closely with the National Key Account Manager and Zonal Sales Manager to accelerate business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support and enhance the sales funnel. Drive dealer conversion and lead onboarding processes, including training and integration into the Birla Opus ecosystem. Monitor and evaluate dealer performance; implement focused actions to improve outcomes. Define actionable sales plans with measurable targets and drive performance in alignment with those plans. Build and maintain strong relationships with Ultratech grey cement dealers and UBS channel partners. Identify and capitalize on new business opportunities and emerging market trends for expansion. Ensure consistent product knowledge and compliance through regular training and support initiatives. Analyze market trends, competitor activity, and consumer behavior to continuously refine and optimize tactical approaches. Desired Skills and Experience Sales & Marketing Alignment Marketing Liaison Query Resolution Effective Communication Skills Cross-Functional Coordination Dealer Operations Management

We are seeking a driven and strategic Zonal Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role is pivotal in identifying business opportunities, converting Ultratech Cement channelsincluding UBS (Ultratech Business Solutions) dealersinto long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liaison with Birla Opus, UTCL & UBS teams to ensure alignment on common business agendas and drive growth initiatives. Work closely with the National Key Account Manager and Zonal Sales Manager to accelerate business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support and enhance the sales funnel. Drive dealer conversion and lead onboarding processes, including training and integration into the Birla Opus ecosystem. Monitor and evaluate dealer performance; implement focused actions to improve outcomes. Define actionable sales plans with measurable targets and drive performance in alignment with those plans. Build and maintain strong relationships with Ultratech grey cement dealers and UBS channel partners. Identify and capitalize on new business opportunities and emerging market trends for expansion. Ensure consistent product knowledge and compliance through regular training and support initiatives. Analyze market trends, competitor activity, and consumer behavior to continuously refine and optimize tactical approaches. Desired Skills and Experience Sales & Marketing Alignment Marketing Liaison Query Resolution Effective Communication Skills Cross-Functional Coordination Dealer Operations Management

We are seeking a driven and strategic Zonal Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role is pivotal in identifying business opportunities, converting Ultratech Cement channelsincluding UBS (Ultratech Business Solutions) dealersinto long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liaison with Birla Opus, UTCL & UBS teams to ensure alignment on common business agendas and drive growth initiatives. Work closely with the National Key Account Manager and Zonal Sales Manager to accelerate business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support and enhance the sales funnel. Drive dealer conversion and lead onboarding processes, including training and integration into the Birla Opus ecosystem. Monitor and evaluate dealer performance; implement focused actions to improve outcomes. Define actionable sales plans with measurable targets and drive performance in alignment with those plans. Build and maintain strong relationships with Ultratech grey cement dealers and UBS channel partners. Identify and capitalize on new business opportunities and emerging market trends for expansion. Ensure consistent product knowledge and compliance through regular training and support initiatives. Analyze market trends, competitor activity, and consumer behavior to continuously refine and optimize tactical approaches. Desired Skills and Experience Sales & Marketing Alignment Marketing Liaison Query Resolution Effective Communication Skills Cross-Functional Coordination Dealer Operations Management

The candidate should be well versed with detailed backend operation processes related to MF, Life and General Insurance, and Fixed income. They must possess in-depth knowledge of all processes related to different financial asset classes. The candidate is responsible for creating and updating product process flow charts to ensure seamless and error-free processes. Experience in handling different portals related to investment execution of various financial companies is required, including expertise in handling the BSE Star Platform for MF transactions. Daily online/offline execution of MF, Insurance, General Insurance, and Fixed income products such as purchase, redemption, switch, renewal, claim settlement, and quote generation is part of the responsibilities. The candidate should prepare and maintain daily transaction reports and MIS, as well as coordinate with various companies and processing houses to resolve transaction-related issues and client queries. Multitasking and high-speed error-free transactions are expected, along with coordinating with clients for transaction-related and query resolution issues. The ideal candidate should have 0-2 years of experience in wealth advisory, financial portfolio companies, or any financial advisory firms handling backend operations. A Graduation/MBA/BBA qualification with at least 65% marks along with certifications in various asset classes is required. Skills such as being humble and soft-spoken, having excellent command over verbal and written English communication, expertise in EXCEL and PPT, high customer orientation, willingness to stretch as per workload, and a strong sense of ownership towards work and assigned tasks are essential. The salary offered will be as per company standards. Only female candidates from in and around Navi-Mumbai are eligible to apply.,

The Customer Support Executive plays a crucial role as the primary point of contact for customers, authors, distributors, and institutional partners. Your main responsibilities will include handling queries, resolving complaints, providing detailed product/service information, and ensuring overall customer satisfaction regarding books, journals, digital publications, and subscription services. You will be expected to respond promptly and professionally to customer inquiries through various channels such as phone, email, chat, and social media. Your duties will involve assisting customers with orders, subscriptions, billing, delivery issues, and product information. In cases of product or service problems, you will be required to clarify the customer's complaint, identify the root cause, and offer appropriate solutions or alternatives. To excel in this role, you must maintain a comprehensive understanding of the publishing products including books, eBooks, journals, etc., as well as the platforms such as webstores and content management systems. Effective coordination with editorial, production, sales, and logistics teams will be essential in resolving complex issues efficiently. Additionally, you will be responsible for managing CRM entries, tracking customer interactions, and generating regular reports on support metrics to ensure high-quality customer service standards. This position is full-time and permanent, with a day shift schedule and an in-person work location.,

As an Inbound Sales Representative Associate at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. You will be responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. To excel in this position, you should have a background in Next Generation Customer Operations - Service Desk Non-Voice Support and possess a Bachelor's degree. Ideally, you will have 1 to 3 years of relevant experience in a similar role. In this role, you will be expected to solve routine problems by following established guidelines and referring to precedents. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for your daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of your responsibilities. Please note that this position may require you to work in rotational shifts. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees worldwide, we serve clients in more than 120 countries, leveraging technology and human ingenuity to drive innovation and create value for all stakeholders. If you are a proactive individual with a passion for customer service and problem-solving, we invite you to join our team and contribute to our mission of delivering exceptional support to our clients. Learn more about us at www.accenture.com.,

We are looking for enthusiastic and communication-savvy individuals to join our team as ERP Support Executives . The role involves handling inbound calls from clients/end-users regarding ERP implementation support, resolving queries, and coordinating with internal teams for timely resolution. Roles and Responsibilities Handle incoming calls from clients related to ERP implementation and usage Understand client issues and provide first-level support or guidance Escalate unresolved queries to the technical/implementation team Maintain call logs, issue tracking, and follow-ups Ensure timely and professional communication with users Coordinate with internal departments for resolution of client issues Requirements: 0 to 3 yrs experience candidates Good verbal communication skills in English and Hindi/Marathi Basic understanding of ERP or software systems (training will be provided) Patience and a customer-centric approach Ability to learn and understand ERP modules quickly Good documentation and follow-up skills Benefits: Employee Provident Fund and ESIC Medical Insurance

We have an excellent opening for voice process with our major International BPO Clients for the location of Bangalore. Job Requirements. Qualification: Any graduate / undergraduate / Diploma Note: P.G. candidates (Professional) are not eligible for Bangalore. Position: Adviser / Executive - Customer Support (Voice Process) Work Location: Bangalore : 0 - 8 yrs of Pick and drop provided. 1. Undergraduate / Any Graduate (Preferably (0-4) years of international calling experience)* 2. Excellent Communication Skills* 3. 24/7 work environment (Night / Rotational Shifts)* 4. 5 days a week* 5. Weekly offs Saturdays and Sundays* 6. Age criteria - (18-40) years* If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee. Contact person: Mallik- 9686682465 / 7760984460 / 7259027295 / 9900024811

Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification 12+ Work from office CTC: 27k (Take home 22k) 6 Days Working; 1 day rotational off Day Shifts Contact: HR Varsha 9251688428

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS, CHAT PROCESS. LOCATION- NOIDA SECTOR 57,62,63 and 127. ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 25k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: 9214602997 Regards, Anuj Gautam (HR Executives) ShiningStarsITPL.

Job Title: Customer Support Executive Company: Uber India Location: #10-27-2/4, V Mall, Lifestyle Building, Level 3 & 4, Visakhapatnam Mode: Work from Office Salary: 30,000 per month Joining: Immediate Joiners Preferred Job Description: We are hiring experienced Customer Support Executives for Uber India to join our dynamic team in Visakhapatnam . If you're passionate about customer service and have handled escalations and safety issues, we want to hear from you! Key Responsibilities: Handle customer support queries related to Uber India services Resolve safety concerns and escalate issues when necessary Manage inbound and outbound calls/chats/emails professionally Document interactions and maintain accurate records Work effectively in a team and meet performance metrics Ensure customer satisfaction through problem resolution Requirements: Languages: Proficiency in English, Hindi, and at least one regional language Experience: Minimum 1 year of experience in a BPO/customer support process Skills: Strong communication and interpersonal skills Hands-on experience with MS Excel and Google Sheets Ability to handle safety-related escalations calmly and efficiently Additional Details: Interview Mode: Virtual Work Type: Full-time, from office