749 Query Resolution Jobs - Page 29

Maintain Customer Relationship Ensure that team builds sustainable relationships and trust with customer accounts through open and interactive communication Determine clients particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments Track and Supervise Campaign Calling Track Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the team follows communication procedures, guidelines & policies Supervise/Track Service Request Calls Keep records of customer interactions, process customer accounts and file documents Provide appropriate solutions and up-selling strategies to the team basis the feedback of the previous interactions Perform random follow-ups to ensure customer satisfaction and query resolution Provide accurate, valid and complete information by using the right methods/tools Growth & Planning Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria Measure of Success Maintain Customer Relationship Ensure clients particular needs and the extent of present coverage and investments are appropriate Ensure customer satisfaction scores are above within the acceptable range Track and Supervise Campaign Calling Ensure that the team follows communication procedures, guidelines & policies Supervise/Track Service Request Calls Random Audit to ensure customer satisfaction and query resolution Growth & Planning Sustain customer acquisition and revenue growth objectives Essential qualifications and experience Graduate Minimum 6 Years of the experience in sales verticals dealing with HNI customers Competence required Strong People Leadership, Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers, Managing teams

Role & responsibilities Customer support & customer satisfaction skills Excellent interpersonal & communication skills Ability to prioritize and multitask in a fast-paced environment Experience in a similar customer facing role Knowledge of computer, MS excel, outlook Could speak to internal & external customers for queries & keep strong follow up

About The Role : In Scope of Position based Promotions (INTERNAL only) Job TitleNon-Financial Risk Appetite Framework Execution Corporate TitleAssociate LocationMumbai, India Role Description This position is within Non-Financial Risk Management (NFRM) - 2nd line of defence (LOD) and a part of the Chief Risk Officer (CRO) function of the Bank. The Non-Financial Risk Management (NFRM) function works across the Bank to ensure that the non-financial risk exposure is adequately managed in-line with the group wide risk appetite and the NFRM framework. This role sits within the NFRM Framework, Execution & Transformation Team which is responsible for the design, development and implementation of NFRM framework policies, processes and systems across Deutsche Bank and interacts with multiple stakeholders across the firm (1LOD, 2LOD and 3LOD). Risk Appetite defines the level of risk that DB is willing to assume to achieve its strategic objectives. Non-Financial Risk Appetite is a subset and defined via Qualitative and Quantitative measures. The Non-Financial Risk Appetite execution team primarily focuses on the implementation and embedding of the banks Non-Financial Risk Appetite framework. This role is key to the rolling out and embedding the new Non-Financial Risk Appetite Framework which is a focus of both FED and JST commitments in 2025 and 2026. It focuses on the governance of non-financial risk appetite, including Operating Conditions, Residual Risk Zones and maintaining the metrics inventory.This requires regular engagement with the various stakeholders to update the risk appetite and ensure it is set, recorded, and monitored appropriately.The role is a combination of ad hoc analysis, system testing and monthly RTB updates to ensure the publication of the risk appetite information. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Governance of the Metric Inventory this includes regular engagement with various stakeholders to update latest changes, performing reviews / read across to identify data issues or inconsistencies, periodic publication, and ongoing query resolution Periodic reporting and publication of Risk Appetite breach monitoring dashboards including analysis to call out data gaps, development and maintenance of divisional mailing lists and inventory of past published reports Maintenance and publication of Residual Risk Zones inventory (which is a measure of Risk Appetite) this also includes the associated systems testing to ensure alignment Involvement in the system testing (User Acceptance Testing) and raising gaps/observations with escalations where appropriate - to ensure that tooling facilitates execution and is aligned to the framework requirements Involvement in pilot testing for tactical and strategic tooling solutions being considered for execution of various risk appetite components Creation and maintenance of the Non-Financial Risk Appetite Directory an inventory of all the risk appetite measures defined as part of the annual setting process as well as any ad-hoc updates Updating and maintaining the SharePoint pages and content pertaining to Risk Appetite execution Support to team members in case of urgent deliverables/projects or regulatory/auditory reviews Support on development of presentations, training/guidance materials Stakeholder engagement across the bank including 1LoD, RTCs, technology partners, external consultants, NFRM members Support execution efforts through presentations / trainings to internal team members, at NFRA execution calls, at NFRM fora, etc. on Risk Appetite related topics Your skills and experience 4+ years of experience in Operational Risk management with working knowledge of framework components (preferably at a financial institution) Existing experience / knowledge of Risk Appetite is an added advantage Ability to develop and maintain complex Excel driven tools to support reporting, analysis etc. Experience in Excel macros is beneficial Experience of working with GRC tools is an added advantage Analytical mindset with problem-solving skills and willingness to learn new things Strong stakeholder engagement skills and ability to engage across global as well asdiverse group of team members and cross functional stakeholders Excellent spoken and written communication skills Proficiency in using other Microsoft Office products including SharePoint, PowerPoint, and Word How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Role & responsibilities Handling inbound and outbound calls for banking process Attending customer queries Attending customer calls and addressing issues at L1 level Drafting mails and seeking approval for customers issues Managing the data of customers Preferred candidate profile Freshers willing for Customer Service role Should be proficient with Kannada, Telugu, Odiya & Tamil language Proactive and Analytics skills Open for rotational shift

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9

As a Post-Sales Customer Relationship Manager , your core focus will be on ensuring long-term customer satisfaction, retention, and account growth . Youll act as the trusted advisor and advocate for our customers, ensuring their goals are met and they receive maximum value from our platform. This is not a sales role, but youll be instrumental in identifying opportunities for expansion and renewals. Key Responsibilities Develop and maintain strong, long-term relationships with assigned customer accounts post-sale. Ensure smooth handoff from Sales and Onboarding teams to Customer Success. Serve as the primary point of contact for strategic customers, advocating for their needs internally. Conduct regular check-ins, business reviews, and success planning meetings. Monitor customer health scores, usage metrics, and engagement trends to proactively address risks. Identify upsell, cross-sell, and renewal opportunities and collaborate with the Sales team to execute. Collaborate with Support, Product, and Engineering teams to resolve issues and improve the customer experience. Collect and share customer feedback to influence product roadmap and service improvements. Maintain accurate and up-to-date CRM records, including customer communication, activities, and risks. Qualifications Bachelor's degree in Business, Communications, Information Technology, or a related field. 1-3 years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or B2B technology company. Strong understanding of SaaS business models, subscription metrics (e.g., churn, NRR, LTV), and customer journey stages. Excellent interpersonal, communication, and presentation skills. Proven ability to build trust and maintain strong client relationships. Strong problem-solving skills and a proactive mindset. Familiarity with CRM systems (e.g., Salesforce, HubSpot), customer success tools (e.g., Gainsight, Totango), and support platforms. Preferred Qualifications Experience managing enterprise or mid-market customer accounts. Background in tech, product, or implementation support.

A Customer Support Executive job description typically includes roles and responsibilities focused on providing excellent customer service, resolving issues, and ensuring customer satisfaction . They handle inquiries, troubleshoot problems, process returns, and maintain positive customer relationships. This role also involves understanding company products/services, preparing policies, and potentially managing a team of support representatives. Here's a more detailed breakdown: Key Responsibilities: Handling Customer Inquiries: Addressing customer questions and concerns promptly and accurately, using various communication channels like phone, email, or chat. Issue Resolution: Troubleshooting technical issues, resolving complaints, and finding solutions to customer problems. Customer Satisfaction: Ensuring customers have a positive experience by providing helpful information, timely assistance, and efficient resolutions. Building Relationships: Establishing and maintaining positive relationships with customers to foster loyalty and repeat business. Product/Service Knowledge: Understanding company products and services to answer customer questions and provide accurate information. Data Analysis: Tracking customer interactions and analyzing data to identify trends and areas for improvement. Team Management (in some cases): Supervise a team of customer support representatives, provide training, and monitor performance.

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions. Provide excellent customer service by responding promptly to customer inquiries and resolving issues efficiently. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to ensure seamless communication and effective issue resolution.

Hiring for International processes - voice and Non Voice Salary upto 38k in hand + Incentives Location, Millennium Towers, Brookefield Should be comfortable with 24/7 shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

Fresher / Experience both are welcome Mandate Languages: English and Hindi OR Local Lanaguage Customer support role Immediate joiners Qualification: Graduate If interested call Pallavi @ 9343632026

#Location - Vadodara #Salary - @14KCTC #Shift - Day shift #Only Gradates can apply #Good Communication #Freshers & Experienced both can apply

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/VwvT9iBKoi5ShE5/ (Give a retry after 6 months if you had recently been interviewed for the same role) Interview invites will be shared based on initial screening of Applications Job description Role & responsibilities Role: Senior Resolution Coordinator, Contact Center Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles. Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had recently been interviewed for the same role) Copy of this invite Updated Resume Govt ID proof Graduation Certificate or Provisional Degree Certificate (No Standing Arrears) Previous Company Relieving Letters Current Company latest revised / Increment letters Current Company Last 3 months Pay slips About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you'll bring: 1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation

Handle calls/chats/emails, log cases, guide users, verify per GDPR, update records/docs, support HR tasks (recruitment, payroll, benefits, grievances), ensure high service quality, and follow company policies and attendance standards.

Seeking a candidate experienced in escalation management (RBI, cyber-crime, grievances) via email and calls. Responsibilities include resolving issues, maintaining records, coordinating with internal teams, and managing customer.

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Job Title: Customer Support Executive - (Voice) || Immediate joiners preferred Location: Noida Salary: 18,300 CTC Contact Person: HR Shweta Mishra 8130317502 Job Description: We are hiring for Customer Service Executives . This role involves handling inbound customer calls and providing solutions. Answer customer calls and assist with queries Provide clear and accurate solutions over the phone Maintain a professional and helpful attitude throughout the call Record and track issues as per the company process Eligibility Criteria: Graduation not required Good communication skills in English or Hindi Basic understanding of technical concepts Freshers and experienced candidates are welcome Must be comfortable with a full-time day shift & night. Immediate joiners preferred How to Apply: Interested candidates can contact HR Shweta Mishra at 8130317502 (call or WhatsApp) to schedule their interview. Referrals are also welcome!

HIS OPERATIONS - EXECUTIVE JOB LOCATION: Delhi NCR/ Meerut JOB TYPE: Full Time ROLES & RESPONSIBILITIES: 1. Handle incoming and outgoing customer calls professionally and efficiently. 2. Resolve client queries related to NuvertOS HMS software and services. 3. Provide guidance and troubleshooting support to customers. 4. Maintain accurate records of customer interactions and issues. 5. Collaborate with internal teams to ensure quick resolution of customer concerns. 6. Follow up with customers to ensure satisfaction and issue resolution. 7. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: 1. Education: Any degree or equivalent qualification. 2. Experience: Prior experience in customer support is a plus but not mandatory. 3. Skills: 1. Excellent verbal and written communication skills. 2. Strong problem-solving and active listening abilities. 3. Ability to handle customer concerns with patience and professionalism. 4. Basic computer skills and familiarity with CRM software is a plus. 4. Availability: Full-time role with flexible working hours. SALARY & PERKS: Rs. 2.5 - 4 LPA CONTACT INFORMATION: +91 9220606376, Email: info@nuvertos.com

HIS OPERATIONS - EXECUTIVE JOB LOCATION: Agra/ Kanpur/ Moradabad JOB TYPE: Full Time ROLES & RESPONSIBILITIES: 1. Handle incoming and outgoing customer calls professionally and efficiently. 2. Resolve client queries related to NuvertOS HMS software and services. 3. Provide guidance and troubleshooting support to customers. 4. Maintain accurate records of customer interactions and issues. 5. Collaborate with internal teams to ensure quick resolution of customer concerns. 6. Follow up with customers to ensure satisfaction and issue resolution. 7. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: 1. Education: Any degree or equivalent qualification. 2. Experience: Prior experience in customer support is a plus but not mandatory. 3. Skills: 1. Excellent verbal and written communication skills. 2. Strong problem-solving and active listening abilities. 3. Ability to handle customer concerns with patience and professionalism. 4. Basic computer skills and familiarity with CRM software is a plus. 4. Availability: Full-time role with flexible working hours. SALARY & PERKS: Rs. 2.5 - 4 LPA CONTACT INFORMATION: +91 9220606376, Email: info@nuvertos.com

Job Description We are looking for a Marketing Executive who will be responsible for coordinating with agencies, managing bookings, maintaining records, and supporting the sales team with essential tasks. The ideal candidate should be highly organized, proactive, and capable of handling multiple responsibilities efficiently. Qualification B. Tech (Mechanical) Gurgaon Experience 5-6Y CTC 6-9lacs Key Responsibilities Responsible for Cadworx Specifications. Studying scope of Work. Coordinating with Clients for Inputs,resolving queries. Preparing BOM for complete skid package. Preparation of GA drawings for complete skid package . Modeling of Equipment s, Piping,Pipe Supports and Structures. Checking and preparation of Piping Isometric drawings.

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HIS OPERATIONS - EXECUTIVE JOB LOCATION: Gorakhpur/ Lucknow/ Varanasi JOB TYPE: Full Time ROLES & RESPONSIBILITIES: 1. Handle incoming and outgoing customer calls professionally and efficiently. 2. Resolve client queries related to NuvertOS HMS software and services. 3. Provide guidance and troubleshooting support to customers. 4. Maintain accurate records of customer interactions and issues. 5. Collaborate with internal teams to ensure quick resolution of customer concerns. 6. Follow up with customers to ensure satisfaction and issue resolution. 7. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: 1. Education: Any degree or equivalent qualification. 2. Experience: Prior experience in customer support is a plus but not mandatory. 3. Skills: 1. Excellent verbal and written communication skills. 2. Strong problem-solving and active listening abilities. 3. Ability to handle customer concerns with patience and professionalism. 4. Basic computer skills and familiarity with CRM software is a plus. 4. Availability: Full-time role with flexible working hours. SALARY & PERKS: Rs. 2.5 - 4 LPA CONTACT INFORMATION: +91 9220606376, Email: info@nuvertos.com

Key Responsibilities: - Meet social media quality standards Provide timely response and effective resolution to a range of customer inquiries/complaints raised on social media. And follow them up to a final resolution. Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion Coordinate with internal teams and vendors for closing the issues at the earliest. Deliver high-class customer service and build customer satisfaction and loyalty. Educational Qualification: Bachelor's Degree Years of Experience (Minimum & Maximum): 2 to 4 years. Language preference - Strong English & Tamil or Telugu Must What is the nature and scope of responsibilities the candidate should have handled? Experience of 1-3 years in social media complaint handling and escalation management. Problem-Solving Approach and Conflict Management. Customer Expectation Management. Generic Competency: Customer Expectation Management