2134 Query Resolution Jobs - Page 28

You will be responsible for managing Securities Lending and Borrowing (SLBM) processes, including handling Depository Master and Transactions file import/export for Back office software maintenance. Additionally, you will be tasked with managing Clients Master modification requests in DP back office and Depository System at Maker Level, ensuring that transactions are processed within the specified Turnaround Time (TAT). Your key responsibilities will include: - Account opening for all client categories, such as Individuals (including NRI) and Non-Individuals (Corporate, LLP, Partnership, HUF, etc.), in various segments to facilitate seamless trading within the regulatory framework. - Process...

We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success. Responsibilities: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner Coordinate with respective stake holders for cashless claim settlement and resolution Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate...

As a Sales Manager at Design Cafe, your role will involve making outgoing calls to potential customers to schedule high-quality leads for sales. You will need to identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives. Building a strong pipeline and nurturing relationships with prospects will be essential. You will be responsible for owning the customer experience from the first interaction, achieving sales targets, and working closely with a talented group of interior designers. Seizing opportunities to upsell services, following up with potential customers in a timely manner, and managing a large number of outbound calls efficiently wil...

Job description: Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Voice coordinator Respond to queries from the employees of the corporate over Phone Maintain weekly reports on claims and quer...

Hiring for Customer Support Night Shift (Immediate Joiners Only!) LOCATION- BENGALORE Work Mode: Work from Office (WFO) Transport: 2-way cab (within 35 km hiring zone) Who Can Apply: Freshers & Experienced candidates For experienced: Customer Support background required UG / Graduate Work Details: 5 Days working, 2 Days rotational off Shifts: Night Shift Interview Mode: Virtual Interview Rounds: HR Versant (60%) Ops Salary: Decent Good Package up to 4.25 LPA Drop your resume at 9251688424 (Chanchal) References are highly appreciated!

Eligibility Criteria: For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM. Demands willingness to travel as and when required. Roles and Responsibilities: As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention Use a consultative approach to help clients grow their business using Petpooja products & services Ensure timely renewals of products & services Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products Collaborate w...

Roles and Responsibilities: Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty. Issue Resolution: Address and resolve client inquiries, complaints, and issues promptly and efficiently. Communication: Serve as the primary point of contact for clients, providing timely updates and proactive communication. Team Collaboration: Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences Multi-Tasking: Efficiently manage multiple client accounts and requests simultaneously, ensuring timely and accurate completion of tasks. Adapt to shifting priorities and h...

Handle incoming customer queries Ensure high levels of customer satisfaction through timely and effective support. Work closely with other departments (sales, technical support, logistics) to resolve customer concerns. Required Candidate profile Strong communication skills (verbal and written) Excellent interpersonal and customer service skills Problem-solving attitude and attention to detail Basic Knowledge of MS Excel

PURPOSE OF THE ROLE The Senior Test Lead handles large or multiple end to end testing projects/programs and is responsible for all phases of the STLC cycle including test strategy/planning, estimation, test design, testing and release/ support of high complexity projects/programs The Sr Test Lead is responsible for leading, tracking progress, mentoring the testing team and ensuring that the team adheres to testing process standards, procedures and goals The Sr Test Lead is also responsible for driving key automation (test automation coverage) & process optimization initiatives in the project/program KEY RESPONSIBILITIES AND ACCOUNTABILITIES Understand & analyse project/program requirements a...

Job Description: Procure-to-Pay (Accounts Payable) Customer Support Manager Position Overview: We are seeking a forward-thinking and tech-savvy professional to lead our Accounts Payable Customer Support function. This role is critical in driving operational excellence, digital transformation, and stakeholder satisfaction in a fast-paced semiconductor environment. The ideal candidate will bring deep expertise in AP operations, project management, and emerging technologies such as AI and analytics. The candidate will be responsible for ensuring customer satisfaction, efficient problem-solving, and maintaining high standards of customer engagement. This role requires a deep understanding of pro...

Please share your resume on nida.ali@nlbtech.in or call on 9005548784 Only apply if you have excellent communication JOB DESCRIPTION - * Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. * Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats. * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities. * Receive inbound Calls/Emails/Chats and ensure that cases and i...

Hi-Job seekers!!! Greeting from ShiningstarsITPL!! WORK FROM HOME Job Title: Customer Care Executive Location: Permanent Work from Home (Remote) Job Type: Full-Time Experience: Fresher or Experienced Candidates Welcome Industry: E-commerce / Customer Support Job Summary: Company is seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. In this role, you will be responsible for handling customer queries and concerns through call, chat, and email. Your goal is to ensure timely resolutions, enhance customer satisfaction, and provide a seamless order support experience. Roles & Responsibilities: Handle incoming customer interactions via phone, chat, a...

As a Customer Support Executive at MARS Cosmetics, based in Delhi - NSP, you will be an integral part of our team, assisting customers and ensuring their queries are resolved effectively and professionally. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and chats - Resolve customer queries, issues, and complaints in a timely and professional manner - Provide accurate, valid, and complete information using the right tools and resources - Maintain customer records and update account information - Follow communication procedures, guidelines, and policies - Escalate unresolved issues to the appropriate internal teams - Strive to achieve individual and team performanc...

As a Sales and Client Acquisition professional, your main role will involve finding and acquiring new clients through various methods such as cold calls, networking, and referrals. It is crucial to meet daily and monthly sales targets for mutual funds and insurance products. Key Responsibilities: - Demonstrate expertise in products such as Mutual Funds, Fire Insurance, and Marine Insurance by clearly explaining features, benefits, risks, and coverage to clients. - Establish and nurture strong, long-term relationships with all clients, serving as their primary point of contact for service and support. - Provide transaction support for Mutual Funds, including advising clients and accurately pr...

Urgent hiring for Customer service Call on 9740521948 and Share CV mohini.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievanc...

As a Reconciliation Specialist at Socit Gnrale, your role will involve detailed reconciliation for Custody, TA, and Fund valuation. You will be responsible for reconciling cash and securities accounts on a daily basis. Your duties will include researching and resolving queries related to outstanding reconciliation items by collaborating with other departments and external parties. You will be expected to provide reports on reconciliation items with detailed analysis of outstanding items. Regular communication with on-site partners will be essential for clarification purposes. Ensuring adherence to defined procedures, time schedules, and quality standards will be a key part of your responsibi...

As the Customer Service Lead at NJ Capital, your primary role will be to set up and oversee the customer service function. This will involve transitioning the customer service setup from a group company to NJ Capital. You will need to study the current products and customer service requirements to design a system that can effectively handle the CCQRP (Customer Complaint and Query Resolution Process). Additionally, you will be responsible for utilizing Artificial Intelligence to automate customer service, with a strong emphasis on AI-powered Chatbots. Your key responsibilities will include resolving queries and complaints within a specified timeline, as well as identifying opportunities for c...

ob Description Customer Support Lead About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sector...

To manage accurate posting of client cash received in bank into client s accounts. Extremely Client focused, strong communicator, resilient and determined individual who can be self-motivated, and team oriented to achieving individual and team targets set by the Credit Manager What you'll be doing: Responsible for correct posting of all daily receipts received in bank into client s accounts on daily basis. Process high volumes of payments accurately and timely (same day received). Investigate misapplied payments to correct and ensure proper allocation. Responsible for processing refund requests. Handled write offs for invoices Bank research, deposits and transferring ACH payment files. Resol...

Roles Responsibilities Designing and managing KPIs for PAN IndiaDesign and drive strategy to increase premium, market share and drive productivity via channel managers and business team Timely tracking the sales performance through various organizational metrics and MIS to ensure business efficiency and adherence to quality and compliance Handling escalations by resolving queries raised by partners and customers and ensuring a prompt responseAssist and train business team for new and existing products or process through periodical training interventions Engage and coordinate with various cross functional teams for seamless service deliveries to meet business requirementLaunch monthly channel...

Min 6 months of international voice exp Location - Hadapsar (Pune) CTC - UPTO 6.0 LPA Only graduates / UG Notice Period: Immediate Joiners Only Night Shifts Both Way Cab Work Mode: Work from Office Contact - Divyanshi (8905115503) Perks and benefits Both Ways Cab INCENTIVES : upto 8000 monthly

Key Responsibilities: Manage and respond to client queries /complaints received via email in a professional and timely manner Speak to customer wherever required to understand the issue and provide timely resolution. Provide accurate information related to trading accounts, demat, transactions, settlements, and other brokerage-related services. Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively. Identify customers needs, clarify information, research every issue and provide solutions or alternate options Ensure adherence to regulatory and company policies in all client communications. Build sustainable relationships and engage custo...

Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Mayuresh Mobile: 9822643973

WBO:CCPH Team INTERNAL USAGE No of Vacancies Reports to Senior Manager / AVP Is a Team leader Y/N Team Size Grade Officer/Assistant Manager /Deputy Manager Business Corporate Center Department Wholesale Banking Operations Sub - Department Transaction Banking Operations Location Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (egtrade), monetary flows (eg, cash), or commercial papers (eg, exchanges) About Role CCPH Team is responsible for ...

Good communication skills, negotiation skills and coordination skills. Understanding/Knowledge of affordable loan products preferable Micro LAP, Small ticket LAP, Affordable LAP Etc. Identify potential customers in the micro and small business sector who require loans against their property. Actively pursue new business opportunities and customer leads to drive loan disbursements. Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after sales service, complaint handling and customer retention.