749 Query Resolution Jobs - Page 28

Join our team to provide technical customer support for Amazon Ring products, including smart home devices such as cameras and doorbellsShift: US Shift | 9.5 Hours Rotational (4:30 PM – 10:00 AM) Working Days: 5 Days a Week, Salary 31K.

1.Make welcome call to students and educate them about student portal 2. Understand student’s concerns, manage escalations & provide solutions 4. Ongoing support & Payment follow-up 5. Coordinate with cross functional team Required Candidate profile Sound communication skill Language proficiency :- kannada, English Willing to learn and work fulltime from office

Immediate Hiring For fraud analyst /Premium banking Freshers/Experience sal freshers 4.2lpa Experience 7 lpa voice support Call Rumana 9620536595/9513335271

Managing CGHS, ECHS, CAPF and ESIC and All Government Portals: Medical file Audit Claim Processing Uploading Query Management Required Candidate profile Mandatory practical experience of government empanelment such as CGHS ECHS ESIC CAPF etc. and medical file audit and processing for Railways, CGHS, ECHS and other govt empanelment's.

Job Profile: Customer Service Executive Location: Gurgaon sector 44 Interview Mode: Face to face only Salary: 2.5-4 LPA + Incentives Job Overview: We are hiring Customer Service Representatives who will be responsible for handling customer queries, providing product information, and resolving issues efficiently to ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound calls and respond to customer queries. Provide accurate information about insurance products and services. Resolve customer complaints and issues promptly and professionally. Maintain detailed records of customer interactions. Follow communication procedures, guidelines, and policies. Key Requirements: 03 years of experience in customer service (freshers are welcome). Strong communication and interpersonal skills. Ability to handle pressure and multitask in a fast-paced environment. Basic knowledge of insurance products (preferred but not mandatory). Proficiency in Hindi and English. Willingness to work from the Gurgaon office. Why Join Us? Be part of a leading and trusted brand in the insurance space. Learn and grow with a dynamic, performance-driven team. Competitive salary and incentive structure. Opportunities for career advancement. Salary Package 2.5 Lpa to 4 Lpa Language Required: Telugu, Marathi, Kannada, Bengali, Odia, Gujarati, Hindi, English Interested candidate can share the resume at 9289546161 (Saumya)

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Role: Senior Manager- Customer Relationship [CRM] Exp: 8+ Years Location: Sultanpur Delhi/ Gurugram Industry: Furniture & Interior Dcor Role Objective: We are seeking a dynamic and experienced Senior Customer Relationship Manager (CRM) to join our team in the high-end furniture and interior dcor industry. The ideal candidate will be a female professional with a strong track record in customer relationship management, sales support, and client satisfaction, specifically within the luxury furniture or interiors segment . Key Job Responsibilities: Build and maintain long-term relationships with existing and prospective clients. Manage the post-sale customer experience to ensure customer satisfaction and repeat business. Act as the main point of contact for VIP and high-end clientele. Handle escalations and resolve customer issues with empathy and efficiency. Coordinate with the sales, design, and delivery teams to ensure seamless execution of orders. Maintain a CRM database with up-to-date client information and interactions. Develop loyalty programs and customer retention strategies. Regularly gather customer feedback and relay insights to product and operations teams. Assist in showroom visits, design consultations, and event coordination when required. Preferred candidate profile: Minimum 8 years of proven experience in CRM or customer service roles within the furniture, luxury retail, or interior dcor industry. Strong interpersonal and communication skills. Excellen t organizational and multitasking abilities. Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). A high level of emotional intelligence and customer empathy. Ability to work well under pressure and manage multiple clients simultaneously. Presentable, confident, and customer-centric attitude. Female candidates with a background in interior design or home dcor will be given preference. Strong network within the luxury furniture or interior industry is a plus.

We are hiring for - Officer Customer Care-Virtual Care Location - Kolkata Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Handle inbound & outbound customer leads, understand their needs, consult on solutions Share freight quotations & rate comparisons to drive informed decision-making Follow up proactively via WhatsApp, email, calls to maintain momentum & reduce churn. Required Candidate profile 1–4 yrs of experience in B2B inside sales, customer success. Ability to negotiate pricing, margin. Hustler mindset- proactive, organized, and customer-obsessed. Fluency in Gujarati, English and Hindi.

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Dealing with inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Join Medvarsity as an Admission Counsellor! Location: Hyderabad Work Type: Full-Time | Day Shift Who We Are Medvarsity is Indias No.1 healthcare EdTech company, revolutionizing learning for doctors and medical professionals. Our upskilling and fellowship courses help healthcare heroes stay ahead in their careers. Ready to be a part of something BIG? Let’s GO! Why Medvarsity? Skyrocketing Growth – Be part of a booming industry with endless opportunities. Make an Impact – Help healthcare professionals advance their skills. Earn More, Grow More – Performance-based incentives that reward your hustle. Health & Medical Insurance – We’ve got your back. Fun, Dynamic Culture – Work with a squad of passionate and ambitious go-getters. What You’ll Do Engage & Enroll – Connect with doctors, pitch upskilling programs, and enroll them. Smash Targets – Meet or exceed monthly enrollment goals. Smart Selling – Manage leads effectively, build rapport with doctors, and close deals. Effective Counseling – Understand course offerings and resolve queries professionally. Personalized Pitching – Adapt your conversation based on the doctor’s profile and interests. Customer Support – Follow up for documents, assist with queries, and provide after-sales support. What We’re Looking For Education: Bachelor’s degree in any field (Sales/Marketing background is a bonus). Experience: 0–2 years in sales, customer support, or counseling. Languages: Fluent in English and Hindi (any regional language is a plus). Skills: Excellent communication, confidence in speaking to doctors, relationship-building, and strong pitching ability. Personality: Energetic, proactive, confident, good listener, and eager to learn. Age Criteria: Below 30 years (Male/Female). Ready to Level Up? Join Medvarsity and be part of a game-changing team shaping the future of healthcare.

Role & responsibilities Installation & Commissioning of machines and attending service calls as per customer request. Provide feedback to NPD for new product development opportunities. Understanding customer needs & providing solutions. Perform competitor products & services analysis. To ensure that the customer is satisfied and adequately taken care of while making a purchase of equipment. Lead & guide sales team to improve sales opportunities. Maintaining customer complaints register & updating in frequent period. Communicating with clients and customers to ascertain what technical service is required. Build and maintain positive relationships with customers, delivering high standards of customer service. Language proficiency Regional Language & English.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Hi Jobseeker, Greeting from ShiningStars! We are hiring for Multinational BPO at Bengaluru. Process - Voice Process Graduation is Mandatory! Candidate should be fluent in English and Hindi Salary - upto 3 LPA plus Quarterly Bonus Key Responsibilities: Handle inbound and outbound customer calls/emails/chat inquiries in a professional manner. Collaborate with internal teams to resolve escalated or complex issues. Maintain a positive and professional tone when communicating with customers. Follow established protocols and guidelines for customer support procedures. Continuously improve product knowledge to assist customers effectively. Required Qualifications and Skills: Any Graduate . Excellent verbal and written communication skills in English. Strong problem-solving abilities with a customer-centric mindset. Flexibility to work in different shifts. Interested candidates can apply or contact on 8881331031 (Nandini) Regards Nandini 8881331031 HR Executive Shiningstars ITPL

Hello Job Seekers, Greetings from shining stars ITPL We are hiring enthusiastic and customer-focused professionals who can handle voice-based customers interactions with efficiency and empathy. LOCATION- LUCKNOW Package- 1.25-2.25LPA Role & responsibilities Candidate should understand and resolve customer queries. Candidate should maintain accurate customer records. Candidate must follow communication guidelines and company protocols. Candidate should deliver excellent customer experience at every interaction. Preferred candidate profile Any Undergraduate or above can apply. Freshers are welcome. Perks and Benefits Competitive salary + performance incentives Paid training and onboarding support Opportunities for internal growth and promotions Fun, inclusive work environment INTERSTED CANDIDATE CAN APPLY NISHEE- 9214101672 #hiring #job opportunities #fresher job #first job #customer care #campus to corporate #bpo jobs # support jobs #work with us.

About Us: QX Global Group is recognized as a Great Place to Work and is dedicated to fostering an inclusive and diverse workplace. We are committed to innovation and continuous improvement, driving us towards operational excellence and market leadership. Visit us ...https://qxglobalgroup.com/careers/ https://vimeo.com/showcase/11110221?share=copy Job Overview: We are seeking a highly skilled Senior Accounts Receivable Executive to manage daily bank statements, allocate customer payments, and reconcile accounts. The role includes preparing weekly aged debtors reports, providing cash flow data, and assisting with audit queries. Strong analytical skills and effective communication are essential. Role Responsibilities: Download Daily bank statement and credit card/Direct debit receipt batches - Allocate Customer Payments, Intercompany transactions ensuring accurate Business partner and GL codes in SAP business one. - Reconcile Bank, control and intercompany accounts on timely manner - Daily arrears report upload - Weekly aged debtors working - Review and prepare reclassification or adjustment entries. - maintain and clear control account reconciliations on timely manner. - Provide weekly cashflow data to management for cash flow working - Respond to ad-hoc client and management queries - Assistance to audit queries - Liase with Management and Credit control team on timely and effective manner - identify areas of improvements. Skill requirement - 2 years plus experience with Aging report, Bank Recon, AR. Strong analytical skills and attention to detail. Proficiency in accounting software and Microsoft Excel. Excellent communication Qualifications: B.com (M.com/MBA/CA Preferred) What We Offer Joining QX Global Group means becoming part of a creative team where you can personally grow and contribute to our collective goals. We offer competitive salaries, comprehensive benefits, and a supportive environment that values work-life balance. Work Model Location: Ahmedabad Model: WFO Shift Timings: 9.30 AM to 7.00 PM IST

Oversee daily business operations, ensuring efficiency and profitability. Attending Incoming & Outgoing calls with proper etiquette. Identify opportunities for business growth and expansion. To make communication with our Pharma Shopee (Franchise). Required Candidate profile Should be tried to address their problems of (Franchise). Follow-up of every grievance till it to be resolved. Reminder Calls to our partner's regarding every month’s offers. Customer Sales support.

Preferred candidate profile * Experience: Minimum 1 year in a Logistic-based BPO environment * Skill Set: B2 level communication * Process Type: Blended Process * Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) For more info -: harpreet.kaur@nlbtech.in

Basic Section No. Of Openings 1 External Title Customer Service Officer - Retail Employment Type Permanent Employment Category Office Closing Date 30 May 2025 Organisational Skills Skill Post-conflict Highest Education Bachelor of Science Working Language Tamil About The Role HR Dream Goals Position Customer Service Officer- RetailS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 78Post despatch file quality FTR to be achieved as per matrix10%FTR matrixAnnexure 8

Basic Section No. Of Openings 1 External Title Service & Operations Manager Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Post-conflict Highest Education Bachelor of Engineering Working Language Tamil About The Role HR Dream Goals Position Customer Support Officer- IBRLS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 7

Role/ Designation - Customer Service Specialist (AM / DM) Sub Department - Central Operations Experience - 4/6 years of relevant work experience in Bank / NBFC Key Responsibilities: Lead the customer service team Work effectively across a variety of communication channels: phone, email, Portal, social media, etc. Delight customers during every service interaction Collect and analyze feedback after completing customer enquiries Work collaboratively with teammates to solve customer issues quickly and efficiently Report customer complaints and escalate issues when necessary to prevent customer dissatisfaction. Keep the record of customers and follow-up with them on a timely basis for better customer experience. Retain customers by answering questions and providing suggestions that lead to short- and long-term success. Skills Required: Prior work experience in bank / NBFC handling Customer excellence team Understanding of how CRM system works Excellent verbal and written communication skills Passion for consistently providing world class customer experience Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean Comfortable managing several competing task and issues in a fast-paced environment Attention to detail, organisation skills, and superior time management skills The ability to work independently as well as in team environment Patience and the ability to remain calm while adapting to a variety of situations The willingness to learn and help. Problem solver and result driven.