749 Query Resolution Jobs - Page 27

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Malayalam and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Malayalam and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Hindi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Telugu and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Telugu and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Description Job Description Job Title: C ommercial Support Specialist Operating Procedures / Work Instructions : As per local procedures Job Summary: W orking as part of the Commercial and Bid Team you will be responsible f or all new part set ups within a timely manner to aide business growth and driving profit ability on new and live products and support the Optimas business strategies. You will work closely alongside the Commercial and Bid specialists and report t o Commercial & Bid Team Leader Responsible to: Commercial & Bid Team Leader Principal Activities: Support in resolving queries with key stakeholders Process new business wins to the point of first order placement Support New Business opportunities by providing data support on Key projects Support Benchmarking activities by compiling together the project information Key Tasks and Responsibilities are defined as: Collaborate with the relevant stakeholders during the processing of customer orders ensuring parts are set up and orders placed both accurately and timely Develop and maintain mutually beneficial relationships with key stakeholders . Support KPI activity Validate data integrity Maintain records as required. Key Skills and Competences Positive influencer Excellent time management Accountable Entrepreneurial Organised Strong Computer Knowledge/Skills Strong Communicator both Verbal and Written Product Knowledge Ability to work in a fast-paced environment, balance workload effectively, assess the need for immediate action and prioritise multiple tasks Health and Safety Recognise the importance of good health and safety practice. Ensure that working conditions and the use of resources satisfies current legislation, approved codes of practice and organisational requirements. Ensure accidents and near misses are reported. Ensure that potential or actual breaches of requirements are identified, properly reported and appropriate action is taken. Operate and Enforce good housekeeping The above is not a definitive list and does not define the limits on the activities of the employee. The employee will carry out those duties, which are compatible with the role as defined by the Company and within their capabilities. The Job Description may be reviewed and updated in-line with the business needs of the company Employee Signature: Date: Line Manager Signature: Title:

Interact with customers & Provide information in response to enquiries & concerns 5 Days Working 2 days a week off Both side cab are available International process Salary up to 35k if interested call Darshika 9625360104 NO PLACEMENT CHARGES

Required Mini1 Year exp in International Voice Support Process Type-Voice – International Qualification-Graduate Only CTC: Up to 5.75 LPA+ Variables Location-Pune(Hinjewad ) Notice-Immediate Joiners Only Shifts:24*7 Shifts Contact 8769866443 Neha

We are looking for customer-focused individuals to join our dynamic team for delivering exceptional service to Customer via phone & WhatsApp chat & Engage with customers to resolve queries and assist with onboarding. Shift Timings-12:00 PM – 8:00 PM Required Candidate profile • Any graduate can apply. • Excellent communication skills • Manage calls proactively and professionally. • Build positive relationships with customers • Handle and resolve customer complaints

Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Rotational Excel experience is required.{ VLOOKUP, HLOOKUP, PIVIOT TABLE} Package - 3 LPA - 3.5 LPA location - Chandivali HR Arti 9522754537

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

A proactive telecaller to manage communication with our network of distributors. The role involves reaching out to existing distributors providing product information assisting with orders, addressing queries, and ensuring distributor satisfaction.

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service. Perks and benefits 10% Incentive on Salary/week

Responsible for Commercial vehicle segment, customer handling, Manage RFQ/RFI response, generate leads, Update sales plans, Email communication with clients and internal departments, Follow-up on pending orders, payments Required Candidate profile Preparation of sales quotations and other related documents, Order booking and maintenance of order records, Coordinating payment collection , Email communication with clients and internal departments

Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires Fresher Experience work from office immediate joiner Salary : 20000 to 25000 in hand + Incentive HR Connect - Ms. Sangeeta - 824 024 5399 Required Candidate profile Qualification - 12th Pass/ Any graduate / Drop Out / UG Good communication skills in English Male & Female both can apply Interview mode - Walking Rotational shift Good convincing skills Good Luck

About The Role Tele caller Job Summary : - We are hiring a dedicated and hardworking individual as a Tele caller!- Your main goal is to boost our sales by reaching out to existing customers as well as potential customers. As a Tele caller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.- As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.- If you are ready to take up these duties and responsibilities of Tele caller, then apply right away. Responsibilities : - Answering phones and explaining the projects and services offered by the company.- Contacting existing customers as well as prospective customers using scripts.- Obtaining customer information and other relevant data.- Asking questions to the customer and understanding their specifications.- Resolving queries and issues related to the products and services.- Making recordings of all the sales phone calls and sales deals.- Taking and processing product orders in a professional manner.- Build and maintain positive relationships with future prospects- Maintaining the database of the customers on a regular basis.- Suggesting solutions based on customer's needs and requirements. Requirements :- Degree or Diploma equivalent.- Work experience as a Tele caller, Tele Marketer, or a similar role in the Sales Department.- Knowledge of the real estate industry is a plus.- Great interpersonal skills.- Exceptional oral and written communication skills.- Strong organizational skills.- Ability to work in a team or individually as and when required.- Ability to manage and handle multiple tasks.- Outstanding problem-solving skills. Contact : Jayachithra HR 72003 38339 This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

PositionInside Sales HaystackAnalytics is looking for a dedicated and hardworking graduate for Inside Sales to join our team. Your main goal is to manage our Inside Sales. The candidate must be willing to work outside their safe zones, dealing with the fast-paced nature of start-ups and working with people in an amicable way. In addition to being an excellent communicator, the candidate should have excellent multitasking and organizational abilities. Responsibilities 1. Maintaining the Inside Sales tool and filling customer information and other relevant data. 2. Calling leads and potential customers and explaining the product and services offered by the company. 3. Preparing weekly reports about number, status and sources of leads and customers. 4. Contacting existing customers as well as prospective customers using scripts. 5. Resolving queries and issues related to the products and services. 6. Making recordings of all the sales phone calls and sales deals. 7. Taking and processing product orders in a professional manner. 8. Maintaining the database of the customers on a regular basis. 9. Confirm whether all reports are being released on time internally and from partner labs Skills 1. Ability to use MS Office and aptitude for learning new tools. 2. Professional certification in sales and marketing will be an advantage. 3. Great interpersonal skills. 4. Exceptional oral and written communication skills. 5. Strong organizational skills. 6. Ability to work in a team or individually as and when required. 7. Ability to manage and handle multiple tasks. 8. Outstanding problem-solving skills. 9. Exceptional attention to detail. 10. Hard-working individual. 11. Good time management abilities. 12. Strong decision-making skills. Requirement 1. Inside Sales experience is preferred. 2. Good command over spoken English This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About The Role : Tele Sales & Customer Support - 1 - 2 Years' Experience- Work from Office - HaystackAnalytics is looking for a dedicated and hardworking graduate as a Tele caller to join our Relationship Management team. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. The candidate must be willing to work outside their safe zones, dealing with the fast-paced nature of start-ups and working with people in an amicable way. In addition to being an excellent communicator, the candidate should have excellent multitasking and organizational abilities. Responsibilities : 1. Answering phones and explaining the product and services offered by the company.2. Contacting existing customers as well as prospective customers using scripts.3. Obtaining customer information and other relevant data.4. Resolving queries and issues related to the products and services.5. Making recordings of all the sales phone calls and sales deals.6. Taking and processing product orders in a professional manner.7. Maintaining the database of the customers on a regular basis.8. Connect with the end customer and resolve their concerns 9. Confirm whether all reports are being released on time internally and from partner labs Skill : - Work experience as a Tele caller, Telemarketer, or a similar role in the Sales Department.- Professional certification in sales and marketing will be an advantage.- Great interpersonal skills.- Exceptional oral and written communication skills.- Strong organizational skills.- Ability to work in a team or individually as and when required.- Ability to manage and handle multiple tasks.- Outstanding problem-solving skills. - Exceptional attention to detail.- Hard-working individual.- Good time management abilities.- Strong decision-making skills.- Ability to tolerate stress and pressure. Requirement : - Unlock Your Potential Employee Benefits : 1. Comprehensive Insurance Coverage : - Health insurance for a worry-free well-being. 2. Lucrative Incentives : - Performance-based bonuses and incentives to reward your hard work. 3. Professional Development Opportunities : - Ongoing training and growth programs to enhance your skills and career. 4. Supportive Work Environment : - A positive workplace culture that values collaboration and innovation.- We look forward to reviewing your application. - "You are required to have your own laptop." This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Purpose: Primary responsibility includes managing complaints escalated to Senior Management, social media, National Consumer Helpline, and Nodal Officers across all ABFL lending verticals. Ensure timely acknowledgment, regulatory compliance, and SLA adherence. Maintain a fair, customer-centric approach while protecting organizational interests. Ensure effective CRM usage, regular MIS reporting to stakeholders, and root cause analysis (RCA) of complaints with process improvement suggestions. Implement and monitor the Grievance Redressal Framework within the team for continued effectiveness. Key Responsibility: Respond to customer complaints Strictly adhere to the Grievance Framework designed for the team. Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI. Documentation of Customer Complaint which is fairly and efficiently executed in CRM Ensure end to end closure of complaint and zero recurrence. Respond to complaints received on the regulators portal and ensure redressal within timelines. Monitor & Analyze complaint types Monitor the types of complaints received and analyze reasons, trends and share observations. Identify gaps basis nature of complaints received, suggest improvement measures to the SH- Grievance Redressal and Service Head and liaise with stake holders for process enhancement. Stakeholder Management Maintain effective relationships with all internal stakeholders involved in resolving customer escalations. Effectively liaise with other support functions and external agencies to ensure smooth functioning of daily events. MIS and Dashboard for Senior Management Maintain a detailed MIS on complaints and escalations Circulate weekly, monthly and quarterly MIS to the Senior Management on customer escalations and complaints. Root Cause analysis of complaints received Conduct detailed Root Cause analysis for complaints received by the Escalation team and Publish observations in a structured manner to relevant stake holders on a timely manner. Audits Responsible for maintaining required data/MIS/evidences which may be required during audits. Participate in statutory, internal and external audits when required. Location : Goregaon or Thane (Ghodbunder)

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service.