2134 Query Resolution Jobs - Page 27

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- CHAT PROCESS/VOICE PROCESS LOCATION- NOIDA SECTOR 63 and 127. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether th...

Fresher can apply if interested Responding to client inquiries Email Management Inbound and Outbound calls Client feedback management Coordinate with admin department Should be comfortable working on Sundays incase if there are any project's

Job Overview: As a Customer Experience Specialist, you'll be at the forefront of our client interactions, ensuring their queries are addressed promptly and with care. Your ability to provide accurate and insightful solutions plays a pivotal role in shaping our image as a customer-centric organization. Key Responsibilities Client Support: Multi-Channel Assistance: Assist clients through email, phone, and chat, addressing their queries and concerns with regard to their account and Trading activities Accurate Resolutions: Provide accurate and insightful solutions to client issues within specified time frames. Client Engagement: Positive Interactions: Ensure all client interactions leave a posit...

Roles and Responsibilities : 5+ years of experience in FnA - PTP domain Ownership of daily PTP medium complexity work like Debit Balance Analysis, Vendor Reconciliation, Managing Audit, Reporting, Dashboards, Month close activities. Work allocation, managing exceptions, resolve queries, Review of complex activities, any duplicate payments, foreign payment issue, royalty calculations, review meetings with business & retained accounting team review quality & compliance, SLA tracking & reporting, Lead and process improvements. Excellent analytical and decision-making skills open items resolution, meeting timelines, Training team members, daily reporting, continuous improvement Excellent analyti...

Contact Person- HR Anushika Contact number- 9560061485 Job Description Position: Associate Service Consultant Level: Executive Location: Gurgaon About Policy bazaar: As India's largest insurance broker, Policy bazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24, we have established ourselves as a trusted name i...

Handle UK property compliance inquiries, update appointments, work on CRM, support UK team, liaise with landlords/tenants/councils, resolve maintenance issues, build relationships. Fluent English required.

JD Account Management- Senior Executive Job Responsibilities: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner Coordinate with respective stake holders for cashless claim settlement and resolution Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. Receive and verify the completeness of claim documents; advise on any pending or missing documents. Coordinate with the inward team for claim registration and ensure proper documentation flow. Allocate claims to the proc...

Job Title: Customer Support Executive British Airways (International Voice Process) Company: British Airways (via Hiring Partner) Location: Gurgaon / Noida Job Type: Full-Time Industry: BPO / Call Centre Functional Area: Customer Success, Service & Operations Role Category: Voice Employment Type: Permanent Job Description We are hiring Customer Support Executives for British Airways for their international voice process. Key Responsibilities: • Handle inbound customer queries related to flight bookings, travel support, etc. • Provide excellent customer service in line with company standards • Ensure quick and accurate resolution of issues Eligibility: • Education: Graduate / Undergraduate • ...

As an intern at the company, your day-to-day responsibilities will include interacting regularly with clients to build and maintain strong relationships. You will also be providing software training to new and existing clients and addressing and resolving day-to-day queries from clients in a timely manner. Furthermore, you will be ensuring all processes follow the defined standard operating procedures (SOPs) and coordinating with internal teams to resolve client issues effectively. It will be essential to maintain clear communication and provide regular updates to clients. Keeping records of client interactions, training sessions, and issue resolutions is also a key part of your role. Your c...

Job description Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and pro...

The ideal candidate should have excellent English communication skills and a passion for solving customer queries effectively. Graduation is mandatory Excellent English communication skills. Immediate joiners preferred.

Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer. Job Type: Full-Time Experience: 0 - 4 Years Key Responsibilities: 1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their experience. 2- Handle and resolve customer complaints or concerns in a timely and empathetic manner. 3- Document feedback, categorize it based on themes, and escalate issues to relevant teams. 4- Co...

Roles and Responsibilities Handle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner. Manage complaints effectively by understanding the issue, providing solutions, and ensuring high levels of customer satisfaction. Escalate complex issues to senior team members or other departments when necessary while maintaining accurate records of all interactions. Meet performance targets for query resolution rates, first-call resolution rates, and overall customer satisfaction.

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns. Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution. Maintain accurate records of all interactions with customers using our call center management system. Work Experience Minimum of 1 years experience working in Transaction Monitoring, Fraud Knowledge of Compliance Experience: Transaction Monitoring, Fraud Strong interpersonal, analytical, and communication (verbal and written) skills in English to speak to internal stakeholders and customers Experience working with Google Sheet, Google D...

Job description Position: Executive T1 Services (Customer Service) Experience: 23 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and prov...

HELLO JOB SEEKERS!! GREETINGS, Are you ready to kickstart an exciting career with a dynamic multinational BPO in Lucknow? We are looking for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE EXECUTIVE PROCESS- INTERNATIONAL PROCESS LOCATION- Lucknow (DLF Mypad ) Roles and Responsibilities Resolve queries and concerns of customers from various countries in a timely and professional manner. Handle international customer calls, emails, and chats to provide exceptional customer service. Work on blended processes for international voice support, including inbound process handling. Provide accurate information to customers regarding products/services offered...

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly repo...

Hi Job seekers! Greetings from ShiningstarsITPL! HIRING FOR CUSTOMER SERVICE EXECUTIVE AT NOIDA LOCATION POSITIONS- Customer Care Executive Requirement - ANY UNDERGRADUATE/ FRESHER CAN APPLY FOR THIS POFILE SALARY UPTO 3LPA (Depending upon last drawn) Facilities - 6 Days working Rotational shift with rotational off Excellent communication required Roles and Responsibilities Customer Support Assisting customers with questions, concerns, or issues. Problem Resolution Addressing and resolving complaints or product/service issues. Information Provider Offering accurate information about products, services, policies, and procedures. Order Management – Helping with placing, tracking, or modifying ...

Job Profile - CRM Creating customer delight experience while onboarding new customers Thorough knowledge of real estate processes of the customer lifecycle from start till end Ensure timely completion of tasks given by head and management Coordination with bankers, channel partners, internal team, and other departments Replying to customers via email, messages, etc. Maintaining Updated Master Information Sheet of the Customers & collection Records Ensuring timely collection of payment, following up with customer and banker for the sanction letter Making Agreements, Demands, NOC, and other related documents Handling Possession processes Skillset/Key traits: Should have good business communica...

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly repo...

Designation:- Associate Analyst/ Analyst Shifts:- UK shifts Transport:- One way Work mode:- In office ( 5 Days) Work location: Ghansoli Roles and Responsibilities 1.Ensuring that customers receive excellent customer service in a written format to include post, email and other forms of communication. 2.Raising complaints within the Respond system. 3.Working DSARS within regulatory timeframes, with attention to detail. 4.Working Credit amendments within business timeframes from requests via various forms of contact. Updating the 3 main Credit reference agency system to ensure customer credit files are correct and showing accurate and up to date information in order to satisfy any query or comp...

Make outbound calls to potential customers from lead databases. Explain products & services related to our industry. Work closely with the marketing and sales team for campaign updates. Assist customers with queries, booking sessions, and follow-ups

Role & responsibilities Job Description Role Objective To adhere to guidelines as set by the Pre-Conception and Pre -Natal Diagnostic Techniques (Prohibition of Sex Selection) Act 1994 Fill all the PCPNDT related documents by the patients, get them signed and submit it online. Maintain all the PCPNDT documents date, month and year wise for inspection Ensure accurate data capturing and entry of all patients at the centre. Maintaining records of patients Resolving queries of patients in terms of documentation. MIS of the centre needs to be maintained on a regular basis Data compilation as per formats shared FUNCTIONAL SKILL SET REQUIRED Good knowledge advanced excel and computer automation. Po...

Responsibilities: Manage customer queries via phone, email & chat Resolve complaints promptly Maintain high levels of customer satisfaction Handle client calls with professionalism Provide exceptional customer support

As a female candidate, you will be responsible for handling the database of Blue Star Agency, organizing meetings, and managing the database efficiently. Your key responsibilities will include: - Closing queries and ensuring client satisfaction - Ordering stationery and IT equipment as per requirements - Dealing with correspondence, complaints, and queries from clients promptly - Attending to clients" queries and addressing them effectively - Processing invoices and managing office budgets efficiently - Implementing and maintaining office administrative systems - Attending meetings with senior management to provide updates and insights - Maintaining office rules and policies for smooth opera...