749 Query Resolution Jobs - Page 26

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities AsProcessAnalyst- Procure to Pay (P2P), you are responsible for Invoice processing, Vendor master management, Query resolution, Indexing, and Invoice reconciliation. You should be flexible to work in shifts. Your primary responsibilities include: Recording and maintaining PO and Non-PO Invoices and handling both manual and automatic payment requests. Involved in end-to-end Vendor Master activities like creation, changes, verification, cleansing, and identifying duplicate records. Collaborate with stakeholders for coding and approvals, address blocked invoice issues, and ensure timely posting in accounting software for payments and expenses. Handle the processing of travel and expense claims, manage payments, resolve duplicate payment issues, recover funds, and execute payment proposals. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor management along with Resolving queries, and Invoice reconciliation. Proven work knowledge to manage payment reporting and reconciliation activities. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities AsProcessAnalyst- Procure to Pay (P2P), you are responsible for Invoice processing, Vendor master management, Query resolution, Indexing, and Invoice reconciliation. You should be flexible to work in shifts. Your primary responsibilities include: Recording and maintaining PO and Non-PO Invoices and handling both manual and automatic payment requests. Involved in end-to-end Vendor Master activities like creation, changes, verification, cleansing, and identifying duplicate records. Collaborate with stakeholders for coding and approvals, address blocked invoice issues, and ensure timely posting in accounting software for payments and expenses. Handle the processing of travel and expense claims, manage payments, resolve duplicate payment issues, recover funds, and execute payment proposals. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor management along with Resolving queries, and Invoice reconciliation. Proven work knowledge to manage payment reporting and reconciliation activities. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Manager - Finance and Administration Delivery, you are responsible for the project service request management, delivery status reporting and financial forecasting, reporting and analysis. This position develops and makes the day-to-day PMA operations more efficient. Your primary responsibilities include: Manage service delivery of Procure to Pay (P2P) processes in scope. In charge of invoice processing, vendor master management query resolution, indexing, Invoice reconciliation and accounts reporting activities. Ensure Service Level Agreements (SLA) are met on timelines and accuracy. Ensure proper financial treatment of the teams transactions. Maintain a sound Internal control environment. Lead Special Projects and handle customer expectations. Ensure feedback is provided for the process. Systematically identify, analyze, and tackle issues and problems to reach optimal solutions on time. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum 10 years of experience in Finance and Accounts. Proven ability to draw conclusions and recommendations from data trends and comparisons. Demonstrated knowledge to work cross-functionally, across finance, operations and matrixed structure. Hands-on experience to support efforts to identify ways to improve revenue and/or minimize costs through sound executions of project management processes. By using knowledge of the process, dedicatedly identify areas of concern to the Project Management team. Ability to perform assigned tasks within a defined schedule and in accordance with established procedures and mentorship. Preferred technical and professional experience Ability to take care of highly personal and confidential information. Experience in understanding and executing business controls. Proven analytical and problem-solving skills. Advanced MS Excel and PowerPoint skills. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Maintain technical knowledge by attending educational workshops, reviewing publications.

About Company:- CrystalVoxx Ltd, a KPO providing end to end service in Revenue Cycle Management (RCM), Credentialing, Medical Coding, Medical Transcription, Virtual Assistance to doctors / providers in US Healthcare Industry. Job Description: Location:- Ahmedabad Shift:- Night Shift (5:30 PM to 2:30 AM) Working Days:- Monday to Friday Roles & Responsibilities: IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on VMware. Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Support business continuity and disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. System documentation Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Advanced Desktop Troubleshooting Office 365 administration and Microsoft Exchange 2013 and higher administration Windows Server Management and administration Required Key skills: Thorough Knowledge about firewall & security Excellent in English Communication MS Office, Internet Interpersonal and query resolution skills

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

About the Role: This position is open for UK&I Life team. This team is responsible for Quarterly valuation, setting assumptions, improving the processes, maintaining documentation and resolving queries arising from Auditors, cross-functional team or clients for this business. This role involves looking after reserving work, resolving queries and helping the team in the assumption setting process- The primary task is quarterly reserves under different reporting regimes: IFRS17, UKGAAP and Statutory basis Reserve analyses, explanation and commentary To apply technical knowledge and process skills to solve problems and develop solutions Question existing processes & suggest improvements Interaction with independent valuation result reviewers Documentation of the assumptions, model output and quarterly results About the Team: We are a part of L&H Valuation UKI and South Africa team and is made up of people based out of London and Bangalore. Within the team, we are a dedicated group of Actuaries who are passionate about adding value to the business and support our colleagues across different teams and regions. About You: Advanced actuarial student 3+ years of experience in reinsurance, life or health insurance products Experience with IFRS17 reserving /Statutory valuation an advantage Ability to work and judge independently Excellent oral and written communication skills Good business and financial acumen Work with teams across various locations Strong technical knowledge, proficiency in working with spreadsheet packages About Swiss Re If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 133992

Amar Jyoti Kia Accessories Orders is looking for Customer care executives / Tele callers to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

Ready to shape the future of work? At Genpact, we don't just adapt tochange we drive it. AI and digital innovation are redefining industries andwere leading the charge. Genpact’s AI Gigafactory, our industry-firstaccelerator, is an example of how were scaling advanced technology solutions tohelp global enterprises work smarter, grow faster, and transform at scale. Fromlarge-scale models to agentic AI, our breakthrough solutions tackle companiesmost complex challenges. If you thrive in a fast-moving,tech-driven environment, love solving real-world problems, and want to be partof a team that’s shaping the future, this is your moment Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions we helpcompanies across industries get ahead and stay ahead. Powered by curiosity,courage, and innovation , our teams implement data, technology, and AI tocreate tomorrow, today. Inviting applications for the role of Management Trainee, Credit Control Responsibilities • Provide support for the Credit Control team, as guided by the Credit Control Manager, in the retained • organization and outsource provider • Effective broker account management through the establishment of good working relationships with the broking partners • Liaison with internal and external customers to strengthen relationships for effective management of credit control • Execute query resolution and escalation by liaising with brokers and underwriters • Work with the team to ensure accurate cash allocation, reconciliation, investigation, and administration • Provide and assist with the review of monthly analysis and commentary to the business of the aged debt and unallocated cash positions and any data entry issues, ensuring compliance/delivery to KPIs • Ensure current procedures are followed and propose improved processes in compliance with regulatory practices • Understand the dynamics of Credit control with regulatory requirements • Perform Credit Control task day in and out • Help in updating the IT Systems from the business end (if required) • Deal with any ad-hoc queries/information requests • Assist the Non-tech manager with the quarterly inter-company process/settlements, communicating with Aspen Group entities and other teams around finance including the Treasury team. • Collate of information for internal/external auditors as required and for SOX control testing purposes in respect of all non-technical companies Qualifications Minimum qualifications • Good communication skills, with the ability to clearly and succinctly articulate issues to senior management. • Understanding and knowledge of the drivers of business performance. • The ability to work in a global environment with a strong customer focus, with experience of proactively working with demanding customers in a flexible manner. • Self-starter, with the ability to work under own initiative. • Postgraduate in Accounting / MBA (Finance) • Relevant experience in Closing & Reporting (Accounting cycle) • Good working hand in data analysis, MS Excel and PowerPoint proficient • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation Preferred qualifications • Understanding of closing process for an insurance P&C company • Credit Control experience in the Insurance sector desired • Good understanding of London Insurance Market / Lloyd’s of London • Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growthmakers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal OpportunityEmployer and considers applicants for all positions without regard to race,color, religion or belief, sex, age, national origin, citizenship status,marital status, military/veteran status, genetic information, sexual orientation,gender identity, physical or mental disability or any other characteristicprotected by applicable laws. Genpact is committed to creating a dynamic workenvironment that values respect and integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, orpurchasing equipment or training.

Responsibilities: Post-Sales Communication: Assist customers throughout the post-sales process, from booking to possession. Project Coordination: Collaborate with various internal departments to provide timely updates on project progress. Loan Processing: Coordinate with the banking team for loan approvals and disbursement procedures. Registration Protocol: Work with the backend and legal teams to execute registration protocols. Customer Follow-Up: Ensure timely follow-up and manage post-sales collections with prospective customers. Accounting Coordination: Liaise with the backend department for accurate accounting entries of customers. Documentation: Generate and manage documents such as welcome emails, payment receipts, sale agreements, demand letters, bank NOCs, ROCs, interest letters, debit notes, credit notes, reminder letters, and possession letters. Customer Support: Handle customer queries and grievances related to the post-sales process. Possession Management: Oversee the complete possession process, including arranging customer inspections for ready properties and submitting observation checklists to the project team. Handover Process: Ensure a smooth process for possession and handover of keys to clients. Society Formation: Possess knowledge of society formation procedures. Reporting: Maintain weekly and monthly revenue reports.

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Job Opening: Senior Executive Language required:-(Malyalam)Salary: 26k CTC Experience Required: 0 to 1 years Work Days: 6 days a week Education: Graduation not required Fresher & Experience Both can apply Roles & Responsibilities: Handle inbound customer calls efficiently and professionally Provide accurate information and resolve customer queries Maintain a high level of customer satisfaction through effective communication Document and update customer records based on interactions Work collaboratively with team members to achieve daily targets Eligibility Criteria: Proven experience in inbound calling and customer handling is preferred Strong communication and interpersonal skills Ability to work in a fast-paced environment Freshers with good communication skills are welcome to apply Role & responsibilities Contact person:-Vikas contact number:-9889407064

We are hiring for - Officer Customer Care-Virtual Care Location - chennai Job Description : Responsible for ensuring zero defect complaints Management for the unit To ensure accurate and error free complaint Management for the complaints received at the call centre pertaining to cards libailities assests etc as they case may be To ensure complete and accurate complaint resolutions within the defined TATS To ensure Process compliance as per the set audit and SQ guidelines TATS Minimum experiences in years 0-2 year, Exposure to banking preferable Note : Carry this post in your mobile to show as gate pass

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

• Connect with potential clients via chat and voice • Explain services and onboard new customers • Generate leads and drive business growth • Ensure a smooth customer onboarding experience • Support sales and client engagement efforts

1. Escalation Management, Customer Handling and Service Knowledge 2. MIS & Product Knowledge 3. Cust. Satisfaction, Troubleshooting, Upselling 4. Call Planning, Freelance Technicians Coordination 5. Follow-up for Spare Part Dispatch

Job Responsibilities 1)Good Knowledge in MS Office (MS Excel, MS Word) 2)Verbal communication skills with fluency in Hindi as well as English. 3)Handling face to face customers. 4)Understanding the query of customers and providing solutions accordingly 5)Team Player / Ability to work under pressure / Over manage the Work volume. Interested candidates can share your resume on neelam.singh@aubank.in Eligibility Criteria: 6 Months -2 years of experience in Banking and Finance Industry. Qualification: Any Graduate Vertical: Customer Experience

Role & responsibilities What you will do: The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adhere to basic customer onboarding process Handling customers claims Running customized reports Cross-functional collaboration with internal customers as and when needed Preferred candidate profile Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has a solution-oriented thinking skills. Adaptable, agile & have accuracy in customer data handling. Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience Flexible working in rotational shifts Willing to work for Delhi/Gurgaon location. Assess for resilience, tone of voice and problem-solving attitude. Candidates in or around Gurgaon (preferred) What you can expect Attractive compensation packages Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects. Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be. Health & wellness, employee aid, and rewards and recognition programs, special employee discounts on shipping, travel, and more

Role & responsibilities: Patient and Customer Interaction Issue Resolution Documentation & System Use Collaboration Feedback & Quality Preferred candidate profile: Excellent communication

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond supportit's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from onboarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus.

???? Job Description BPO Voice Process (Customer Support) ???? Location: Bangalore | ???? Work from Office ???? Who Can Apply: ? Freshers Great opportunity to start your career ? Experienced Professionals Grow your career with us ? Any Graduate (any stream) ? Immediate Joiners preferred ? Candidates ready to relocate to Bangalore are welcome ???? Salary Details: ???? Freshers: ?18,000 to ?28,000 CTC ???? Experienced: Up to ?40,000 CTC (Based on experience & current salary) ????? Job Role Customer Support (Voice Process): Handle incoming calls from customers Resolve customer queries effectively Provide accurate information and quality service Maintain professionalism and customer satisfaction Full training will be provided No sales or targets ????? Required Skills: ?? Good communication in English ?? Basic computer knowledge ?? Polite, confident & customer-friendly approach ?? Comfortable with US uk and Day Shift ???? Why You Should Join: ? Friendly team and work culture ? Great learning and career growth ? Training provided for freshers ? Salary on time + incentives (if applicable) ???? Ready to Apply Contact Keerthana 9513749000 (Call or WhatsApp)

Respond promptly to customer inquiries via phone, email, chat, or in-person. Handle and resolve customer complaints in a professional and empathetic manner. Maintain detailed records of customer interactions, transactions, comments, and complaints. Required Candidate profile Identify customer needs and provide appropriate solutions or direct them to the relevant department. Ensure customer satisfaction and provide professional support throughout the customer journey.

Role: Senior Executive/Team Lead CRM Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Marathi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Marathi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA