749 Query Resolution Jobs - Page 25

Location: Bangalore CTC: Up to 5.75 LPA + Allowances & Incentives 5 working Days Experience: min 6 months into International Voice Process Qualification: Graduate Shift: US 24*7 Cab: Both-way Notice Period: Immediate Contact HR Jyoti: 9784183889

Roles and Responsibilities: Contacting Potential Customers to pitch Course & Services. Calling Existing Customers for the Recovery of dues Obtaining customer information and other relevant data. Resolving queries and issues related to the Courses and services. Recording Keeping of all the sales & calls done. Maintaining the database of the customers on a regular basis. Suggesting solutions based on customer s needs and requirements.

Job Description Career Opportunities Position Senior Associate- Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurugram -90C Key Responsibilities Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Publish MIS and Dashboards Data Analysis Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 1-2 years experience in Operations / Customer Care The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowle Job Description Career Opportunities Position Senior Associate- Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurugram -90C Key Responsibilities Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Publish MIS and Dashboards Data Analysis Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 1-2 years experience in Operations / Customer Care The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowledge and skills required Customer centricity Good English Communication and Email skills Basic computer skills dge and skills required Customer centricity Good English Communication and Email skills Basic computer skills Job Description Career Opportunities Position Senior Associate- Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurugram -90C Key Responsibilities Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Publish MIS and Dashboards Data Analysis Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 1-2 years experience in Operations / Customer Care The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowledge and skills required Customer centricity Good English Communication and Email skills Basic computer skills

Hiring for International BPO Required - min 6m exp in int voice process CTC - UPTO 4.92 lpa US Shifts Both ways cabs WFO | 5 days working | 2 rotational offs 20k Loyalty Bonus No relocation cases Immediate joiners Contact - 8529546798 (Divisha)

1.Build and maintain strong relationships with existing clients to ensure repeat business. 2.Strong communication and operational skills. 3. Generate leads by connecting with new customers. 4.Cordinate with production department 5. Regular follow-ups Required Candidate profile Candidate who can handle and manage domestic 3rd-party manufacturing operations, reconnect with previous customers, engage new leads, and address their queries effectively.

Role & responsibilities Prior experience working with U.S. clients and in US time zones. Experience with Contract management , Contract administration or Accounting (CA inter drop out and with some accountant background will also work out who has experience in handling contracts and legal experience) Advanced skills with Excel including data analysis, reporting, and document formatting. Excellent written and verbal communication skills with the ability to manage professional correspondence and virtual meetings. Strong attention to detail, proactive follow-up, and ability to work independently across distributed teams.

Preference will be given to immediate joiners. This is a 50% sales and 50% servicing profile. Roles and Responsibilities Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement. Understand customer needs and assist in finding the right tenant or property with tailored solutions. Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. Utilize internal tools and adhere to company guidelines to deliver efficient and high-quality service. Go the extra mile to provide exceptional customer service and ensure customer satisfaction. Doing cross-selling and upselling for parallel services Mode- Work From Office Candidates needs to be fluent in English and Hindi/Kannada/Tamil Location- Bangalore Incentives- 15000 to 20000 per month Benefits: 1. Medical Insurance of 1 lakh 2. Free lunch, snack, and beverages 3. Promotions and increments every 3 months from the joining date. 4. Spot Awards, Vouchers. In case of any query, kindly connect on 6289612558

Job Title: Customer Advisor (Blended Process) Location: Gurgaon Working Days : 5.5 Days/Week Experience: 15 years (customizable based on requirement) Shift Timings - Rotational Shift (Night Or Day) About the Role: We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills, problem-solving ability, and a strong customer-first mindset. The ideal candidate will be stable, dependable, and enthusiastic about enhancing customer satisfaction. Key Responsibilities: Handle customer queries and concerns via calls, emails, and chats in a professional and timely manner. Provide accurate information regarding our products and services to customers. Log and maintain customer interactions and issues using the CRM tool. Resolve product or service-related problems by clarifying complaints, determining root causes, and following up to ensure resolution. Coordinate with internal teams and external stakeholders (brands/corporates) to ensure smooth execution of events or activations. Maintain a high level of customer satisfaction through efficient service delivery. Required Skills & Qualifications: Strong command over English (both written and verbal). Prior experience in customer support (voice/non-voice) preferred. Ability to multitask, prioritize, and manage time effectively. Basic knowledge of CRM tools is a plus. Graduation in any stream.

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Hindi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Immediate Hiring for Non-Voice Process Email & Chat Process Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Hindi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA

The Technical Sales Specialist will be responsible for addressing and resolving technical product and application queries from customers and the sales team and coordination with the R&D team for new product development, and conduct market surveys

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

At POD - Josh Technology Group, We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-4 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: 1) Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) 2) Pune - Remote/Work From Home (2 Saturdays in a month are working) 3) Hyderabad - Remote/Work From Home (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Must know the regional language for Hyderabad - Telugu & for Pune-Marathi Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities AsProcessAnalyst- Procure to Pay (P2P), you are responsible for Invoice processing, Vendor master management, Query resolution, Indexing, and Invoice reconciliation. You should be flexible to work in shifts. Your primary responsibilities include: Recording and maintaining PO and Non-PO Invoices and handling both manual and automatic payment requests. Involved in end-to-end Vendor Master activities like creation, changes, verification, cleansing, and identifying duplicate records. Collaborate with stakeholders for coding and approvals, address blocked invoice issues, and ensure timely posting in accounting software for payments and expenses. Handle the processing of travel and expense claims, manage payments, resolve duplicate payment issues, recover funds, and execute payment proposals. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor management along with Resolving queries, and Invoice reconciliation. Proven work knowledge to manage payment reporting and reconciliation activities. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As Senior Process Analyst - Procure to Pay (P2P), you are responsible for Invoice processing, Vendor master management, Query resolution, Indexing, and Invoice reconciliation. You should be flexible to work in shifts. Your primary responsibilities include: Involved in creating, modifying, verifying, and cleansing the Vendor Master. Identify duplicate records for the Vendor Master and ensure accurate maintenance of invoice receipt, verification, and processing. Recording of invoices both Purchase Order based, and Non-Purchase Order based (Un-supported Invoices), Coordinate with various stakeholders, obtaining coding, approval, and resolving issues around blocked invoices. Ensuring that payment and expense entries are promptly recorded in the accounting software, encompassing both manual and automatic payment requests. Process travel and expense claims, manage payments, resolve duplicate payments, recover funds, and verify and execute payment proposals. Involved in handling queries for vendor statement reconciliation through calls and emails. Adhere to client SLAs (Service Level Agreements) and timelines. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Accounts Payable. Experience in invoice and vendor management along with resolving queries, and Invoice reconciliation. Proven work knowledge to manage payment reporting and reconciliation activities. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Enhance technical skills by attending educational workshops, reviewing publications etc.

. Serve as the primary point of contact for clients. . Maintain long-term professional relationship. . Coordinate internally to ensure communication is timely, clear & professional. .Maintain and update database of new & existing clients. Required Candidate profile . Preferred female candidates only . Pleasing personality . Excellent communication skills.

Tele Marketing Executive Location: Ahmedabad Experience: Fresher Expand Details About the internship Interacting with clients/customers over call, chat, or email Understanding & resolving the queries

. Responsibilities: Key objectives for this position include: Responsible for the timely completion of assigned General Ledger (GL) close tasks Monitoring month close progress as per close calendar and communicating timely with Manager on any delays Proactively track GL close related issues, and coordinate with IT and other functional owners to ensure timely resolution of identified issues. Support various GL projects by providing business requirements Review journal entries, reconciliations and roll forwards for month-end close Assist in balance sheet accounts flux analysis Work closely with other teams in resolving issues/open items in reconciliations Point of contact for imparting knowledge to other team members on query resolution Minimum Qualifications: Qualified CA/CPA or any other professional accounting qualification 2 to 4 years post qualification experience Hands-on experience in General Ledger close activities Strong analytical skills Good oral and written communication Partner effectively with global accounting teams and work independently to resolve issues, if any The person should be highly energetic; be a team player Ability to work effectively across time zones/ geographies and with key global stakeholders. SAP ERP experience desirable for GL Strong in MS suite applications - Excel, PowerPoint and outlook Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We d love to speak with you. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

. .Greet customers warmly and ensure a pleasant showroom experience. .Help maintain showroom cleanliness and organized displays.

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions ® Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Pre Requisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Typing proficiency - Typing test (30 WPM with 85% accuracy) Customer Service Mindset - Psychometric test + Problem solving Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57

Greetings from Inspiration Manpower Consultancy !! Immediate requirements for International Voice process with Top MNC Any Grads / UG Freshers / Experienced Excellent Communication skills 5 days working Flexible in shifts (Night shifts) Two way cab provided Immediate joiners preferred Salary - Upto 5.5 LPA Roles and Responsibilities: In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall team's workload by managing your deliverables and help the team when required. Interested Candidates Contact : Aditya @9900028041 Lavanya @ 9900024223 Samrin @ 7259027290 Umashree @ 9900044693 Shanmika @ 9900044695 Nihal @ 7624843555

Greetings from ShiningStarITPL, New Openings live now, Hurry up, Job description: 1.Customer Service Executive UG/Graduate fresher/Experience 6 days working Salary: Fresher- Up to 20 CTC Exp - Up to 25 CTC 2.Key Account Manager MBA Fresher or Graduate with minimum 1years of experience and excellent fluency in English and Hindi can apply 6 days working Salary: Fresher- Up to 25CTC Exp- Up to 30 CTC Roles and Responsibilities Manage customer relationships through effective communication, query resolution, and issue escalation. Collaborate with internal teams to ensure seamless delivery of services to clients. Handle incoming calls from customers to resolve their queries and concerns in a timely manner. Provide excellent customer support by addressing their needs, addressing complaints, and offering solutions. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment or related field (CSE/CSR). Excellent communication skills in Hindi language; strong convincing power is essential. Ability to work under pressure handling multiple tasks simultaneously; high energy level required. For more details contact or whatsapp your resume : Monika: 7266822602 Nishi: 9214101672 Thanks and Regards, Monika Singh HR Executive Shining Stars ITPL