749 Query Resolution Jobs - Page 24

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Target is an iconic brand, a Fortune 50 company and at Target, we have a visionto become the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities. Target Merchandising is evolving at an incredible pace. We are constantly reimagining how this $100+ billion retailer offers the innovative, guest-inspiring brands and items that Target is known and loved for. Target Plus is a strategic business initiative offering meaningful guest experiences by bringing high demand brands and on-trend selection to Target.com. We are a one-of-a-kind marketplace, carefully curated and built keeping in mind guests' current and changing needs, along with tapping into futuristic market trends. With this we are constantly improving and innovating our digital shopping experience. The Category Operations Analyst, Target Plus (T+) will have the responsibility to ensure delivery of retail fundamentals related to inventory, price, item listings, etc to support overall health of the business enabling financial goals for the categories. You will enable the T+ strategy and vision implementing operational routines and practices including systems and tools to be a catalyst and drive successful business outcomes. You will play a key role defining and tracking operational best practices, driving process improvements as well as product integration that will enable the operations and business teams to function efficiently and effectively. Your success in the role will be determined by your ability to collaborate and partner with various cross functional teams within and outside Target plus and deliver outcomes taking into account the upstream and downstream complexities. Your responsibilities will include, but will not be limited to: Operations: Inventory Management Responsible for monthly reporting to leadership, highlighting progress towards inventory goals, tracking performance, and presenting improvement plans. Oversee the implementation of identified improvements to enhance inventory management efficiency and meet organizational objectives. Manage inventory for top sellers including communication Inventory management tools and processes defined and improvements successfully including inventory forecasting tools and partner insights Seller Management Ensure all partner and seller requests and queries are responded to within defined Service Level Agreements (SLAs). Identify and implement processes and tools to optimize response times and overall efficiency in query resolution. SKU channel movement Ensure SKU/ Item movement between channels is successfully executed with accuracy and timeliness, Define and implement necessary process guardrails based on profitability and risk assessment. Other operational activities and deliverables Develop and implement process improvements to driver operational productivity and reduce waste - Identify operational bottlenecks, resolve issues, and optimize workflows for efficiency. Create and improve training materials and process documentation for Category Operations team and discover efficiencies that help team members do their best work using the defined standardized best practicesResponsible to design and implement best practices, communication, training, tools, and other resources to enable process stability and sustainability. Support work streams as part of process diagnostics and design to identify impactful opportunities for operational improvements across end-to-end value streams. Leverage data and insights to identify trends, detect issues, and support proactive decision-making. Monitor team and category goals, and lead ad-hoc projects to drive successful outcomes Category operations Shape processes and solutions for the future while delivering improved business outcomes in collaboration with various global partners across US and India Deliver Operational Excellence through people, process and technology via continuous improvementProcess optimization by Implementation of process standardization, process streamlining and automation. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you Four-year degree or equivalent experience 4+ years of overall experience, preferably in retail Broad retail merchandising, marketing, and operations experience with proven ability to drive results within a Matrix Organization Proficiency in excel and data visualization tools with effective planning, organizational, and data-driven decision-making skills. Ability to communicate effectively, both verbal as well as written, together with storytelling and presentation skills. Possess Strong cognitive skills with the ability to demonstrate courage, think critically, and drive results. Proactive in identifying and solving problems with structured problem-solving skills and ability to structure ambiguous problems, analyze complex processes, synthesize data and results, and deliver insights and solutions. Demonstrated ability to drive projects and coach other project team members. Ability to develop partnerships to collaborate effectively with various stakeholders as well as be a change agent with the ability to influence change without authority. Culture- https://india.target.com/life-at-target/belonging #Marketplace

Follow up on abandoned carts via call, chat, or email, explain product benefits, resolve queries, encourage conversions, and update CRM. Coordinate with teams to improve customer experience and drive sales.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Job Title: Customer Care Executive - International Voice Process Location: Hyderabad Department: Customer Support Reports To: Team Lead Job Type: Full time - UK shift Job Summary: We are seeking a skilled and articulate Customer Care Executive to handle inbound calls for our international clients in the legal sector. The role requires addressing inquiries related to legal services, gathering accurate information, and providing timely and professional support to callers. You will be the first point of contact for individuals seeking legal assistance or information, and your ability to communicate with empathy and clarity is critical. Key Responsibilities: Handle inbound calls from international clients related to legal services and law firm enquiries. Provide accurate information about legal processes, services, and appointment scheduling (non-advisory). Gather and document essential information from callers with a high level of accuracy and attention to detail. Transfer calls or escalate issues to the appropriate legal team or department as needed. Maintain confidentiality and adhere to data protection and client privacy standards. Update call records, logs, and CRM systems consistently and thoroughly. Stay informed about service updates, law firm procedures, and client requirements. Deliver exceptional customer service while managing potentially sensitive or urgent situations. Requirements: 1-2 years of experience in an international voice process, preferably with exposure to legal, healthcare, or professional services. Excellent verbal communication skills in English (US/UK accent is a plus). Strong listening skills and the ability to show empathy and professionalism under pressure. Ability to work in night shifts or rotational shifts to support international time zones. Comfortable working in a high-call-volume environment. Basic understanding of legal terminology is preferred but not mandatory. Familiarity with CRM tools and call management systems. What We Offer: Competitive salary Cab/transport facility is not provided Training and learning opportunities Opportunity to work with global clients in a professional environment Supportive team culture and structured career growth Shift Timings: 1:30 Pm to 10:30 Pm and 2:30 Pm - 11:30 PM

Job description Maintain records of residential apartment in gate app and book keep the records. Good communication skills Receive calls from residents and log compliant in gate app and communicate after resolved. Handle Move-in, move out. Knowledge of the complaint management system/software, He / She will be the first point of contact for tenants, occupants & Building services team. Get answers to questions, help with problems, understand customers & provide 1st hand resolutions. Coordinate with Estate Manager for assigning complaints & follow-up till their closure. Updating the end-user on closure & getting feedback. Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis. Other duties as assigned by Estate Manager Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Preferred candidate profile 2 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 9063724054 with: Self Introduction What do you know about Customer & Office Support?

Job Position : Associate Training Coordinator Minimum Experience : 0-6 months Location : Gurgaon Timings: Flexible with Shifts Contact: Vinay Kohli vinay.8.kohli@niitmts.com 6394041147- share resume on WhatsApp Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Preferred Female candidates Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 6305487889 with: Self Introduction What do you know about Customer & Office Support?

Making calls to potential customers Explaining company services and products Maintaining daily call records Submitting daily progress reports Required Candidate profile 12th grade or higher education Fluent communication skills in the local language Basic computer skills

Job Opening – Customer Support Executive (Voice & Chat) Handle voice calls & chat support Assist customers with queries and issues Maintain daily records and reports Freshers & experienced candidates welcome if interested then call Priya 8081073001

Outbound/Inbound Calling Make a minimum of 6080 outbound calls per day to assigned leads (warm and cold) provided by marketing or CRM. Respond promptly to inbound inquiries (calls, web form submissions) and qualify each prospect. Log all call detailslead status, outcome, next-stepsin the CRM or lead-tracking sheet immediately after each interaction. Lead Qualification & Discovery Ask probing, open-ended questions to uncover each lead’s beauty needs (e.g., skin type, concerns, preferred format). Determine buying intent, budget range, and decision timelines. Classify leads accurately as “Qualified,” “Unqualified,” “Follow-Up,” or “Decision Pending.” Product Presentation & Consultation Present product features, benefits, and usage recommendations clearly and enthusiastically. Educate prospects on how our formulations address their specific skin/hair concerns. Highlight current promotions, bundle offers, and loyalty-program advantages to incentivize purchase. Objection Handling & Closing Listen actively to objections (price sensitivity, brand comparisons, shipping concerns) and respond with concise, benefit-focused rebuttals. Use proven closing techniques (e.g., assumptive close, limited-time-offer close) to guide the prospect toward a decision. Secure commitment by obtaining payment details or booking a follow-up call if the prospect needs more time. Follow-Up & Relationship Management Schedule and execute follow-up calls or messages for prospects who requested more information or needed to consult before purchasing. Send personalized emails or SMS (templated) after calls to reinforce key talking points and share product links. Maintain a detailed call-back schedule to ensure no lead is neglected; aim for at least three meaningful touchpoints per qualified lead. Sales Reporting & Target Achievement Meet or exceed weekly/monthly sales targets (e.g., X units sold or Y in revenue). Track daily call metrics (calls made, leads qualified, demos scheduled, sales closed) and share updates in the daily/weekly sales-reporting format. Provide feedback to the sales manager on script effectiveness, lead quality, and market trends. CRM & Data Management Enter and update all lead information, call notes, purchase details, and next-steps in the CRM system (or designated spreadsheet) in real time. Ensure data accuracy by verifying contact details and purchase history before finalizing an order. Generate simple CRM reports (e.g., conversion rate, average call duration, top objections) to identify areas for improvement. Collaboration & Continuous Improvement Participate in weekly sales-team huddles to share challenges, insights, and success stories. Work with the marketing team to suggest improvements in lead-generation campaigns, email templates, and ad copy based on prospect feedback. Attend periodic product-training sessions to stay updated on new launches, ingredient benefits, and competitive differentiators.

Role & responsibilities :- Coordinate with all global partners to resolve their service issues/spare parts requirement and application related issues. Take the updates and track the service complaints until it is resolved. Spare parts support (Quotation / invoice / dispatch) Ensure that all the machines are registers in SLS system with intact information. Organize training (offline/online) to improve the knowledge level (skill) of partners. Record all the events, track all events and make summary & report with the help of administration team & Tech Team for DRMs. Basic Awareness of CNC machine Basic Mechanical assembly Basic Electrical / Electronic Component

Hiring Telecaller for Fresher & Experience. - Customer support for Ecommerce - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Virtual Interview HR Connect - Ms. Sangeeta - 824 024 5399 Required Candidate profile Qualification - Min 12th Pass Salary - Fresher - 15k Exp - 17k Male & Female both can apply Candidate needs to be well versed in English Office Location: Kolkata Day shift Good luck

Job Description: Good hands-on experience on mainframe, Microfocus skills and strong Analytical skills, for development on DXC IP Vantage/wmA. Candidate must have been working on Vantage/wmA in current project or in recent past (minimum 7+ Yrs of hands-on experience on Vantage/wmA) and has good in-depth understanding of the product. (vantage/wmA). Ability for providing guidance to client on the business queries, Solution designing and perform development independently on Vantage/wmA for new enhancements / Projects (medium to large size in nature). Good Hands-on Exposure to conversion and transformation projects would be added advantage. Ability to work on new business proposals and estimation for business growth in DXC. Effective Communication Skills (verbal as well as written) and ability to interact with Client directly. Mentoring and guiding the team and ensuring the defect free and timely delivery of the assignments. Taking ownership of the tasks and get the tasks delivered with team as per project schedule and milestones. Supporting the BA team in Query resolution Defect analysis Project Ownership and Collaboration: Take complete ownership of projects, managing them from initiation to closure, including planning, execution, monitoring, and delivery. Work closely with cross-functional teams, including product management and QA, to define project requirements and ensure successful software project delivery. Mentorship and Growth: Foster the professional development of team members through regular feedback, coaching, and career development planning. Strategic Contributions: Contribute to the organizations software engineering strategy by participating in technology assessments, innovation discussions, and process improvements. Task Management: Oversee project tasks and assignments, assisting with prioritization and work planning to meet project milestones and deliverables. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Good hands-on experience on mainframe, DB2, JCL, CICS, MF Cobol skills and strong Analytical skills, for development on DXC (IP) Agent Compensation Systems products, namely Distribution Support System ( DSS) Ability to providing guidance to client on the business queries, Solution designing and perform development independently on the above Compensation Systems and related Projects (medium to large size in nature). Good Hands-on Exposure to conversion and transformation projects would be added advantage. Hands on experience DSS and PPLUS Cycle support, abend resolution, doing RCA and working on alternative solutions in quick time is a desirable skill. Ability to work on new business proposals and estimation for business growth in DXC. Effective Communication Skills (verbal as well as written) and ability to interact with Client directly. Mentoring and guiding the team and ensuring the defect free and timely delivery of the assignments. Taking ownership of the tasks and get the tasks delivered with team as per project schedule and milestones. Supporting the BA team in Query resolution Defect analysis Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Good hands-on experience on mainframe, Microfocus skills and strong Analytical skills, for development on DXC IP Vantage/wmA. Candidate must have been working on Vantage/wmA in current project or in recent past (minimum 10+ Yrs of hands-on experience on Vantage/wmA) and has good in-depth understanding of the product. (vantage/wmA). Ability for providing guidance to client on the business queries, Solution designing and perform development independently on Vantage/wmA for new enhancements / Projects (medium to large size in nature). Good Hands-on Exposure to conversion and transformation projects would be added advantage. Ability to work on new business proposals and estimation for business growth in DXC. Effective Communication Skills (verbal as well as written) and ability to interact with Client directly. Mentoring and guiding the team and ensuring the defect free and timely delivery of the assignments. Taking ownership of the tasks and get the tasks delivered with team as per project schedule and milestones. Supporting the BA team in Query resolution Defect analysis Project Ownership and Collaboration: Take complete ownership of projects, managing them from initiation to closure, including planning, execution, monitoring, and delivery. Work closely with cross-functional teams, including product management and QA, to define project requirements and ensure successful software project delivery. Mentorship and Growth: Foster the professional development of team members through regular feedback, coaching, and career development planning. Strategic Contributions: Contribute to the organizations software engineering strategy by participating in technology assessments, innovation discussions, and process improvements. Task Management: Oversee project tasks and assignments, assisting with prioritization and work planning to meet project milestones and deliverables. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Step into a pivotal role where precision meets strategy. As a Trading Services Associate, youll be at the heart of our trading operations, ensuring seamless transaction management. Elevate your career by contributing to innovative processes and strategic initiatives. Job Summary As a Trading Services Associate within the Trading Operations Team, you will ensure accurate transaction capture and reconciliation. You will collaborate with various teams to support efficient trading activities and maintain robust controls. Your role will involve strategic contributions to process improvements and business architecture evolution. Job Responsibilities Accurately capture all transactions in Risk Management Systems Complete intraday/end-of-day processes and reconciliation checks Collaborate with Operations and infrastructure groups for a unified approach Ensure diligent performance and timely completion of controls Communicate clearly with support teams for efficient query resolution Participate in strategic initiatives and process improvements Build understanding of trading structures from financial and operational perspectives Support book management and new trading activity processing Facilitate issue resolution across teams Maintain compliance with regulatory reporting requirements Contribute to team goals and objectives Required qualifications, capabilities, and skills Understand derivatives and hedging products Knowledge of front-to-back Operations processes Recognize impact on infrastructure groups Communicate clearly and collaboratively Pay attention to detail and take ownership Work effectively in a dynamic environment Possess strong analytical and numerical skills Preferred qualifications, capabilities, and skills Solve problems with control and project management skills Excel in technical skills, especially in Excel (VBA is a plus) Adapt to changing environments and pressures Collaborate effectively within a team Challenge and explain processes as needed Contribute to strategic initiatives Enhance business architecture through innovative solutions

Role & responsibilities Customer Grievance Management: Conduct 8 to 10 customer grievance meetings per month , ensuring prompt resolution and root cause analysis. Act as the escalation point for critical customer issues and follow through till closure. Customer Engagement & Relationship Building: Maintain regular interactions with all organic customers , ensuring high service satisfaction. Proactively extract inorganic business opportunities from the existing organic customer base. Reporting & MIS: Own and manage MIS and reporting related to customer interactions, grievances, service performance, and revenue opportunities. Provide actionable insights through regular dashboards and review reports. Internal Capability Building: Build hands-on expertise in internal tools and platforms like Oneil and Infosmart . Conduct product and process training sessions for the operations and customer service teams to ensure alignment and capability enhancement. Revenue Enablement: Leverage the Customer Service (CS) team to identify and generate inorganic leads and support revenue growth through special projects . Service Innovation: Encourage and implement out-of-the-box service improvement ideas , setting benchmarks for customer satisfaction. Contribute to strategic initiatives to improve operational efficiency and customer experience. Desired Skills & Competencies: Strong communication and interpersonal skills Analytical mindset with a keen eye for detail in reporting Ability to manage and lead customer-facing initiatives Proficiency in CRM or internal tools such as Oneil, Infosmart (training will be provided) Leadership in driving service excellence and innovation Experience in cross-functional coordination with Ops, Sales, and Product teams Qualifications & Experience: Graduate/Post-Graduate in any discipline 46 years of experience in customer support or service delivery, preferably in a mid-management role Experience in handling escalations, grievance redressal, and client relationship management is preferred Work Schedule: Full-time 5 days working (as per organizational norms) Location: Salt Lake, Sector V, Kolkata (On-site)

Handle inbound&outbound voice calls to assist customers with queries, complaints,&service requests Basic computer literacy&experience using CRM tools Excellent verbal communication skills in English Required Candidate profile 1-3 years of experience in a voice-based customer support role Availability to work 6 days a week in a fixed shift(Day Shift)

We have an excellent opening for voice process with our major International BPO Clients for the location of Bangalore. Job Requirements. Qualification: Any graduate / undergraduate / Diploma Note: P.G. candidates (Professional) are not eligible for Bangalore. Position: Adviser / Executive - Customer Support (Voice Process) Work Location: Bangalore : 0 - 8 yrs of Pick and drop provided. 1. Undergraduate / Any Graduate (Preferably (0-4) years of international calling experience)* 2. Excellent Communication Skills* 3. 24/7 work environment (Night / Rotational Shifts)* 4. 5 days a week* 5. Weekly offs Saturdays and Sundays* 6. Age criteria - (18-40) years* If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee. Contact person: Aditya - 9900024811 / 7259027282 / 7259027295 / 7760984460 / 9900024951

Role & responsibilities Efficient Handling of Calls. Serves customers by providing relevant information. Resolving internal service problems and escalating, if needed. Providing proactive customer outreach. Collecting and analyzing customer feedback. Responding to customer reviews. Developing and documenting knowledge into helpful content. Assisting other officers for solving queries in case of excess queries. Adhering to organizational process & policies. Providing feedback on enhancement of systems and overall organization on time to time basis. Skills Required - Good communication - Listening Skill - Product Knowledge - Coordination Perks and benefits Performance-based annual Incentives + Good appraisal and growth Contact details Email - acsah.samuel@njgroup.in Mob - 9313922203

Responsible for resolution of POS Requests and Queries within the defined SLAs and Quality Benchmarks End to end service request processing and communication within defined SLAs. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure customer query and service requests are resolved. Ensure follow up with Branches / Agents to ensure end to end resolution on the cases Adhering to defined TAT for processing customer request. Coordinating between Max Life and Business Partner on WIP handling and closures monitoring. Ensure achieving targets on high ageing cases. Ensure team support as and when required Measure of Success Customer satisfaction scores. TAT of Customer/Agent query resolution as per defined SLA. Meeting productivity benchmarks. Target on high ageing to be met. Accuracy standards Desired qualifications and experience Should be a graduate, preferably with a professional qualification. Knowledge of Life Insurance products preferred. Must have a minimum of one years experience in customer service / operations. FOR LATERAL MOVEMENT, Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role Knowledge and skills required Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies Exposure to quality tools and processes Good communication skills Strong Customer Focus Strong adaptability and Problem solving skills

We are looking for a dynamic and customer-focused Customer Care Executive to join our team. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle queries efficiently. If you have experience in customer service and are passionate about resolving customer issues, wed love to hear from you! Key Responsibilities: Handle inbound and outbound customer interactions through calls, emails, and chats. Assist customers with order tracking, refunds, replacements, and general inquiries. Ensure timely and professional resolution of customer concerns. Maintain accurate records of customer interactions and transactions. Work collaboratively with other teams to improve service quality. Achieve defined performance metrics, including customer satisfaction and query resolution time. Required Qualifications & Skills: Graduate or Undergraduate (any stream). Excellent communication skills in English & Hindi. Ability to handle high volumes of customer interactions effectively. Basic knowledge of e-commerce platforms is a plus. Strong problem-solving and interpersonal skills.

This Opportunity is with a leading Life Insurance company for their office in Hyderabad location Role: Claims Deputy Manager Experience: 5 - 10 Years Job Description: Roles & Responsibilities: Claims approval as per the DOA, Coordinating with vendors, internal customers, and external customers. Good knowledge of MS Office. Frequent communication with the Master Policy Holder to fulfills their queries and complaints within the stipulated timeline. Monitoring the team members and ensure to complete the day-to-day activities without any spill over. Evaluating the team members performance. Should have good communication skills and reading, writing skills in Hindi. Responsible to maintain the TAT in settlement of claims. Required Skillset: Required Experience in Life Insurance Claims processing/ settlement. Qualification: Any Graduate - Full Time Interested Candidates can share their CV's at priyal@topgearconsultants.com

We are seeking a detail-oriented and customer-focused professional with good communication skills to join our team as a Customer Support Specialist. Share CV on WhatsApp @Hardik- 9058873049