749 Query Resolution Jobs - Page 23

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile Graduate Atleast 1-3 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Excellent communication skills. Professional-level experience in Excel with knowledge of creating pivots, charts, dashboards, etc. Familiarity with digital marketing. Should be able to quickly learn and master all the features of AiPlex Bridge. Onboarding new clients by providing them with tool training and helping them set up the tool. Respond to and resolve queries and complaints from clients in a timely manner. Provide refresher training. Reach out to existing clients and inform them about new features and updates in the tool. Always be in touch with agencies and resellers and keep them updated about all new developments in the tool. Requirements 2-4 years of experience in customer service or similar domains. Excellent communication skills. Understanding of important social media platforms. Be a fast learner. Digital Marketing experience would be a plus.

LED Replacements - mail coordination's, Faulty Lights pickup from the store, Handling mails, Maintaining data in the excel, Learning Audit. Required Candidate profile ITI Certification Holder, Good Knowledge about the LED Lights so that he can also go at the site if needed. Background Experience from LED Lighting will be an advantage.

• Insurance related customer service process - UK Shifts - Sat and Sun fixed off • International voice process - Graduation mandate • Location- Noida • Salary upto 48K in hand + Incentives & Cabs - Immediate Joinings Contact Avneet Kaur - 8588840209 Required Candidate profile Superlative Verbal communication skills required Should be comfortable working from Noida and Work from office WhatsApp Avneet on 8588840209 for more info Perks and benefits Uk shifts - Weekend offs with both side cabs

We are looking for a motivated Customer Service Professional to deliver outstanding service to our customers. This role involves addressing customer inquiries, resolving complaints, and ensuring an excellent overall customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, or chat Resolve customer complaints promptly and professionally Maintain accurate customer records and update databases Provide product or service information to customers Collaborate with internal teams to resolve issues efficiently Follow company policies and procedures to ensure quality service Candidate Profile: Strong customer orientation and problem-solving skills Ability to work under pressure and meet targets Graduate or Undergraduate candidates can apply Freshers and experienced candidates welcome Immediate joiners preferred

Resolve customer's queries & complaints. Build sustainable relationships and trust with customer 5 days working with cab services. Required Candidate Profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts (24*7) Immediate joiners only Candidate must be available for face to face round of interview

Resolve customer's queries & complaints. Build sustainable relationships and trust with customer 5 days working with cab services. Required Candidate Profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts (24*7) Immediate joiners only Candidate must be available for face to face round of interview

Interacting with the Customers, resolve queries and close them for sale Offering amazing customer service Outbound Process regional languages required-marathi,bengali,tamil,kannada,telugu,guajarati Required Candidate profile Excellent command over English communication Immediate joiners only Should have very good interpersonal skills Freshers/UG both can apply || UG with experience Candidate should be in Delhi

This opportunity is with Leading Finance Company in Chennai Location Roles & Responsibilities:- Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Interested candidates can share their updated CV at yogita@topgearconsultants.com

Job description About TeamLease Edtech (https://www.teamleaseedtech.com) TeamLease EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of Indias largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs. Role: Student Support Executive (Freshers are Welcome) Location: Bangalore Job Responsibilities: Manage end-to-end student operations including admission support, onboarding, academic coordination, and exam process execution. Act as the primary operational interface between students and internal teams (sales, academics, tech, and compliance). Oversee documentation verification, admission compliance, and student record accuracy. Resolve student queries and concerns promptly to ensure high levels of satisfaction and engagement. Maintain and update data in CRM, LMS, and other student information systems. Generate and analyze reports to track operational KPIs and student lifecycle metrics. Contribute to process standardization, automation, and continuous improvement efforts.

We\u2019re looking to hire a Compliance Jr. AssociateIntern who can provide day-to-day research and execution support to our Compliance Executives and Representatives and ensure smooth flow of work (Entity Formation and Payroll Registration) procedures. Candidates applying for the role should be highly organized and must perform multiple tasks for different teams/clients at the same time. Any sort of experience with entity formation/payroll/sales tax and an understanding of what \u201cexcellent customer serviced means is valued highly. Ideally, the candidate should be able to brainstorm innovative ideas to improve our client relationships. The Candidate should drive growth to our company by being an essential part of the Compliance team. 1. Register new business with the various government authorities. 2. Help in getting identification number of companies. 3. Help in opening the bank account (including preparing the necessary documents as per the respective bank requirements). 4. Preparation and filing of State annual reports, Franchise tax returns, State licenses, etc. 5. Register for Sales tax in the various states, ensure timely payments, and filing of sales tax returns. 6. To provide full-service payroll including the processing of periodical paychecks, tax payments, and quarterly or annual return filings with the various agencies (including resolving queries related to pay-stub, tax, or payroll-related queries from employees). 7. Preparing the required forms for Foreign Direct Investment (FDI) and Overseas Direct Investment (ODI). 8. Assist clients in resolving notices in relates to Compliances (Payroll, Sales tax, Franchise tax, etc.) 9. coordination with US clients and various US agencies. Requirements Proven work experience in compliance (Payroll/Entity Formation) Excellent computer skills (MS Office in particular). Organizational and time-management skills. Strong communication skills with a problem-solving attitude.

Job description An International Process Job is a job where the executives are assigned to handle the calls from customers in the U.S . These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good Technical Knowledge Good logical reasoning & analytical skills. Able to interact with customers Call, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,50,000 L.P.A + Incentive + Goodies Age limit: 18+ to 35 years below. Benefits: 5 Days working 2 week off. Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Please contact through WhatsApp if you have any questions between 12PM - 8PM only. ONLY WORK FROM OFFICE Contact Person - HR Ragini (Reference code-108) Email : ragini.t@247.ai Phone: 9801112676

Job description An International Process Job is a job where the executives are assigned to handle the calls from customers in the U.S . These jobs include product and T echnical Support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good Technical Knowledge Good logical reasoning & analytical skills. Able to interact with customers Call, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 3,50,000 - 6,00,000 L.P.A + Incentive + Goodies Age limit: 18+ to 35 years below. Benefits: 5 Days working 2 week off. Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Please contact through WhatsApp if you have any questions between 12PM - 8PM only. ONLY WORK FROM OFFICE Contact Person HR Ragini (Reference code-108) Email : ragini.t@247.ai Phone: 9801112676

Job description An International Process Job is a job where the executives are assigned to handle the calls from customers in the U.S. These jobs include product and Technical Support in which the customer is calling to solve an issue. Skills Required Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US/Australian shifts) Salary Range : INR 2,75,772 - 4,80,000 L.P.A + Incentive + Goodies Age limit: 18+ to 30 years below. Benefits 5 Days working 2 week off. Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. NOTE : Interested candidates with any doubts or questions can contact me via WhatsApp from 12 PM to 8 PM , Monday to Friday . NO VIRTUAL INTERVIEW NO WORK FROM HOME HR Recruiter Ragini Thakur 9801112676 ragini.t@247.ai

Role & responsibilities 1. Client Relationship Management: a. Serve as the lead point of contact for all customer account management matters. b. Build and maintain strong, long-lasting client relationships. c. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. 2. Sales and Business Development: a. Oversee a portfolio of assigned customers. b. Develop new business from existing clients. c. Actively seek new sales opportunities. d. Identify areas of improvement to meet sales quotas. 3. Cross-Functional Collaboration: a. Collaborate with internal departments (including Customer Service and Product Development) to improve the entire customer experience. b. Prepare sales reports and communicate progress to internal and external stakeholders. 4. Consumer Insights: a. Answer client queries promptly. b. Collect and analyze data to understand consumer behavior. c. Identify opportunities for upselling and cross-selling among existing customers. 5. Occasional Travel: a. This position may require occasional travel. Qualifications: Familiarity with account management software (CRM). Excellent client communication skills. Ability to meet ambitious individual and team-wide sales quotas Experience Worked in Hospital / Insurance company / TPA 1 to 3 years. ( added advantage ) Additional Skills. Strong verbal skills Strong problem-solving skills and enthusiasm for new tasks and challenges Relationship building skills. Ability to multitask and prioritize, with a strong work ethic and attention to detail Ability to operate with a high level of confidentiality and professionalism

Job_Description":" Roles and Responsibilities: Develop and execute influencer marketing campaigns that align with brand and client objectives. Identify, segment, and onboard influencers based on niche, audience demographics, and engagement metrics. Build and maintain strong relationships with influencers for ongoing collaborations. Craft clear, compelling, and personalized outreach messages to influencers for each campaign. Manage end-to-end influencer communications, including follow-ups and query resolution. Negotiate deliverables and pricing to optimize ROI within the allocated campaign budget. Maintain and regularly update the Influencer Management Sheet with complete influencer data. Track and ensure timely delivery of influencer content (posts, stories, reels, videos). Collaborate with internal teams to align influencer strategies with overall marketing plans. Analyse campaign performance and prepare reports with actionable insights. Requirements Desired Candidate Profile: Passionate about influencer marketing and digital trends. Strong organizational and relationship-building skills. Ability to communicate effectively and negotiate with influencers. Comfortable managing multiple campaigns with tight timelines. Attention to detail with a proactive and result-oriented mindset. Required Experience, Skills, and Qualifications: Bachelor degree in Marketing, Communications, or a related field. 13 years of experience in influencer marketing or a similar role. Familiarity with social media platforms, influencer databases, and Excel-based reporting. Strong written and verbal communication skills. Experience working with paid and barter collaborations preferred.

Fresher / Experience both are welcome Mandate Languages: English and Hindi OR Local Lanaguage Customer support role Immediate joiners Qualification: Graduate If interested call Pallavi @ 9343632026

Role & responsibilities Respond to customer first contact resolution mails received at designated Credit Card team ID &Liabilities Team ID as per agreed business TAT Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution To ensure 100% adherence to laid down process while responding to customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. To identify request received from customer for charges waiver and raise request in CBCI system and Branch Waiver system as per EMT Grid Walk in Drive through your network references and groups for the requirements in mentioned roles and locations. We are conducting walk-in-drive on 9 Jun2025&10 Jun 2025, from 10 .30AM-3 .30PM @ Saravanampatti , Coimbatore Refer your friends for the below mentioned role. EMT -Officer Credit cards EMT -Officer Liabilities Interview location: Saravanampatti , Coimbatore Date Of Interview : 9th Jun 25 & 10th Jun 2025( Monday &Tuesday) Timing : 10.30 am to 3:30 pm Venue : HDFC Bank Ltd, Aditya Techno park 368ground floor Saravanam Patti village Thudiyalur Saravanam Patti , Coimbatore -641035 Contact : Nancy joseph

Call to HR for Appointment @ Ms.Piyali Ghosh-7965081727 (11am-5pm) Company Overview: Niva Bupa Health Insurance is one of India's top standalone health insurance companies, offering innovative and customer-focused health insurance solutions. The company is dedicated to operational excellence and delivering the highest quality of service to its customers. Job Overview: This role includes a mix of Customer Service and Back Office Operations. It's an excellent opportunity for fresh MBA/PGDM candidates to build a strong foundation in both customer interaction and core health insurance operations. Key Roles & Responsibilities: Receive and handle incoming calls from customers. Address and resolve service-related queries and concerns. Maintain customer satisfaction through effective communication and support. Conduct KYC and quality checks on documents. Create and maintain MIS reports and operational dashboards. Support backend processing and operational coordination tasks. Perform other administrative duties as assigned based on business needs. Education & Certification Requirements: Only MBA or PGDM (No Graduates) Insurance certification is a plus (not mandatory) Experience & Skill Requirements: Excellent written and verbal communication skills Ability to work under pressure and as part of a team Moderate knowledge of MS Office (Advanced Excel is a bonus) Salary & Perks: CTC: 3.50 LPA (Final CTC will depend upon Experience and Interview) Performance Bonus (As per company policy) Health Insurance Coverage Employee Wellness Programs Learning & Development Opportunities Career Growth within the Organization

MEGA OPPORTUNITY!MEGA OPPORTUNITY!MEGA OPPORTUNITY! Hello Jobseekers! Greetings ! Customer Support Executive Location Gurgaon Working -6 days Rotational shift Salary- Up to 3LPA Roles and Responsibilities Collaborate with internal teams to resolve complex customer issues and escalate when necessary. Maintain accurate records of customer interactions using CRM software or other tools. Identify opportunities for upselling/cross-selling products/services based on customer needs. Desired Candidate Profile Excellent communication skills with ability to handle multiple conversations simultaneously. Strong interpersonal skills with ability to build rapport with customers from diverse backgrounds. For more details contact Monika(7266822602) or whatsapp your resume. Thanks and Regards, Monika Singh HR Executive Shining Stars ITPL

Role & responsibilities Efficient Handling of Calls. Serves customers by providing relevant information. Resolving internal service problems and escalating, if needed. Providing proactive customer outreach. Collecting and analyzing customer feedback. Responding to customer reviews. Developing and documenting knowledge into helpful content. Assisting other officers for solving queries in case of excess queries. Adhering to organizational process & policies. Providing feedback on enhancement of systems and overall organization on time to time basis. Skills Required Good communication Listening Skill Product Knowledge Coordination Perks and benefits Performance-based annual Incentives + Good appraisal and growth

Job Description Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges? At Finmo, support isn t just about resolving queries it s about enabling our clients to succeed. Youll be at the frontline of client interaction, solving technical problems, shaping user experience, and ensuring smooth onboarding and adoption. If you re detail-oriented, solution-driven, and love helping others win we d love to hear from you! Key Responsibilities Client Support Champion : Be the first point of contact for incoming support queries and provide timely, reliable assistance across technical and product issues. Troubleshooting: Dive into issues, debug, and work cross-functionally with Tech/Product to get to the root cause and fix problems efficiently. Onboarding Guidance: Work with new clients to support them through the onboarding phase from initial setup to going live. Product Enablement: Create and deliver walkthroughs, demos, and training to help users adopt and make the most of Finmo s features. Documentation Pro: Maintain and update support documentation and client interaction logs to track issues and identify common queries. Feedback Loop: Channel insights and feedback from users to relevant internal teams to influence improvements in product and processes. Feature Updates: Help customers navigate through system updates and enhancements, making sure they understand and use new features with confidence. Qualifications Must-Have Skills: Confident Communication: Comfortably engage with clients and internal teams, both in writing and over calls. Fluent in English : Strong written and verbal skills to work with global clients. Organized & Detail-Oriented : Able to manage multiple conversations and follow through effectively. Problem Solver: A curious and analytical mindset that gets to the why of issues. Good to Have: REST APIs: Basic familiarity with APIs and HTTP methods like GET, POST, etc. Postman: Experience using Postman or similar tools to test and debug APIs. SaaS Experience: Previous exposure to SaaS-based platforms and tools.

Technical Support Specialist (Query resolving) - L1/L2 - First Advantage - Mumbai Mumbai, MAHARASHTRA, India Play Video Job Info Why First Advantage Apply This role is currently remote, and the positions core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will be simultaneously answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. What Youll Do: Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships Responding to questions about our services, results and provide additional specialized services upon request Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations. Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution. Conduct and deliver additional projects as assigned by the manager Act as representative/liaison for Client Service to other depts We are looking for : Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors Must be able to analyze a situation and respond quickly in a courteous and professional manner Knowledge of CRM applications SFDC and Jira preferred Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively. Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately Capable of handling a large number of calls and e-mails Self-starter and can see the process through from start to finish An individual who does well under pressure with time-sensitive projects Preferred 3+ Years experience in BPO into Customer Service resolving technical /engineering queries Work location : Mumbai (Hybrid model) Shift hours : US timing (night shift) Joining time needed : 15 days

This role is currently remote, and the positions core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will be simultaneously answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. What Youll Do: Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships Responding to questions about our services, results and provide additional specialized services upon request Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations. Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution. Conduct and deliver additional projects as assigned by the manager Act as representative/liaison for Client Service to other depts We are looking for : Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors Must be able to analyze a situation and respond quickly in a courteous and professional manner Knowledge of CRM applications SFDC and Jira preferred Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively. Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately Capable of handling a large number of calls and e-mails Self-starter and can see the process through from start to finish An individual who does well under pressure with time-sensitive projects Preferred 3+ Years experience in BPO into Customer Service resolving technical /engineering queries Work location : Mumbai (Hybrid model) Shift hours : US timing (night shift) Joining time needed : 15 days

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.