2720 Query Resolution Jobs - Page 23

Key responsibilities Customer complaint management: Receiving, logging, and tracking consumer complaints received through various channels. Resolution and communication: Acknowledging complaints within 48 hours, investigating the issues, and resolving them within the stipulated time, often 30 days. This includes communicating clearly and professionally with customers . Regulatory compliance: Ensuring that the company's grievance redressal process follows all applicable laws and regulations, such as the Consumer Protection (E-Commerce) Rules. Coordination with internal teams: Working with other departmentsincluding customer service, operations, and legalto manage and resolve complaints, espec...

Primary Role Description We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. • Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim procedures, documentation requirements, and cov...

Job Name : Virtual Care-Officer Customer Care Job Location : HDFC Bank LTD, Bund Garden Road, Pune Job Description for the role: Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Deliver service quality in order to achieve Quality benchmarks defined f...

Job Description: You will be responsible for collecting and coordinating business requirements for analytical reporting. You will monitor the performance of reports and dashboards, complete data validations, and resolve data integrity issues. Additionally, you will provide BI system user support through training and query resolution to ensure the most effective usage of BI data. Key Responsibilities: - Collect and coordinate business requirements for analytical reporting - Monitor the performance of reports and dashboards - Complete data validations and resolve data integrity issues - Provide BI system user support through training and query resolution Qualifications Required: - Bachelor's d...

Job Summary: The Customer Service Executive is responsible for delivering high-quality support to customers through phone, email, and chat. The role involves addressing customer inquiries promptly, resolving issues efficiently, and ensuring overall customer satisfaction. The position requires strong verbal and written communication skills in English, proactive issue escalation, and effective relationship management. Additionally, the executive will maintain correspondence records and assist with other administrative duties as assigned. Key Responsibilities: Provide excellent customer service to customers through phone, email, and chat communications as well as address queries from walk-in cu...

Job Description: We are seeking a Customer Care Executive to join our dynamic Fintech team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing excellent service, and ensuring prompt resolution of queries and concerns. Salary: 20,000 to 22,000 per month Work Schedule: 6 days a week | Day Shift Location: HSR Layout | No cabs will be provided Key Responsibilities Handle customer calls professionally and efficiently. Address customer queries, concerns, and complaints with empathy and accuracy. Maintain detailed and up-to-date records of customer interactions and follow-ups. Provide clear and relevant information to customers to ensure issue...

Creation of Manage Engine ticket in system for PO Good receipt creation in GPS system Downloading invoices from IBM & forwarding to operation for approvals & documentation Query resolution with AP team & Operation team Follow up with AP team for payment within due date Preparing Monthly MIS in excel sheet Have basic understanding on Audit process Self-starter and able to mange TAT Should be able to understand commercial s Inter dept co-ordination Good verbal & written communication skills Material Management abilities Flexible to work on diff projects

Company Name:- Vyapar App Customer Experience-Inbound ( Freshers) About Vyapar: Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issu...

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Hiring for Customer Support Executive Location - Lucknow ( Gomti Nagar ) Salary - 15500 CTC In-hand - 11900/- Quarterly 15k In-hand Immediate joiners ( One day joining ) Excellent English required Freshers required Contact - HR Jyoti (9125739578 )

WBO:CCPH Team INTERNAL USAGE: No. of Vacancies: Reports to: Senior Manager / AVP Is a Team leader Y/N Team Size: Grade: Officer/Assistant Manager /Deputy Manager Business: Corporate Center Department: Wholesale Banking Operations Sub - Department: Transaction Banking Operations Location: Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role CCPH Team is respo...

WBO:CCPH Team INTERNAL USAGE: No. of Vacancies: Reports to: Senior Manager / AVP Is a Team leader Y/N Team Size: Grade: Officer/Assistant Manager /Deputy Manager Business: Corporate Center Department: Wholesale Banking Operations Sub - Department: Transaction Banking Operations Location: Airoli / Hyderabad About Department The Transaction banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role CCPH Team is respo...

Hiring for Domestic Voice Proces Travel customer service Undergrad/grad with 1 yr exp can apply Salary upto 3.60 LPA (24 k in-hand) MIV upto 1250 Cab allowances upto 4k Rotational Shifts Rotational Offs 5 days working Loc- Gurgaon

Hiring for International Customer support Chat process Undergrad/grad with 1 yr customer support exp can apply Salary upto 3.80 LPA (27 k in-hand) Both side cabs Rotational Shifts Rotational Offs 5 days working Loc- Gurgaon

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Excellent verbal communication skills 2) Minimum 6 months of experience in an international voice process 3) Should be available to join us immediately (15 days Notice Period is Considerable) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.25 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks...

JD Account Management- Executive Job Responsibilities: Client Servicing Key Responsibility: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner Coordinate with respective stake holders for cashless claim settlement and resolution Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. Receive and verify the completeness of claim documents; advise on any pending or missing documents. Coordinate with the inward team for claim registration and ensure proper documentation flo...

Your Role: Warehouse Executive We are looking for a smart, detail-oriented Warehouse Executive to manage invoice-related activities and day-to-day warehouse operations at our plant unit. The ideal candidate should have basic accounting knowledge and hands-on experience in handling invoices, GRNs, and vendor coordination. Type : Full-time role with exciting growth opportunities. Location : Bhumi World, Bhiwandi (Kalyan phata ) Working Days : Monday to Saturday Qualifications - Graduation is a must. Minimum 5 years of experience in warehouse or e-commerce operations. Strong coordination and communication skills Proficient in MS Office and data entry software Ability to handle multiple tasks an...

Location- Sec 18, Udyog Vihar, Phase 4, Gurgaon, Haryana Job Mode: Work from Office Working days: 6 days Role & responsibilities: *Engage with clients to understand their needs *Build and maintain strong client relationships to drive and enhance customer satisfaction. *Should have knowledge on Custome service Preferred candidate profile: *Minimum Graduation is required *Both Fresher and Experienced candidates can apply *Excellent English communication. 1 year experience in any industry prefered. Salary: between 26k CTC depends on communication skill. Kindly drop your CV on this number 9220937208. Interested candidates can connect me Prerana (9220937208)

Quote to Cash Process- Order Management Pune WFO Rotational Shifts Sal: upto 5.5 LPA Min 1+ yr exp in QTC Process: inventory management, dispute, order management, SLA, quotations, agreements. Interested candidates, share cv at sakshi.n@manningconsulting.in | 9368820159

Job Title: Customer Support Executive - IVR Job Summary: We are seeking a dedicated and professional Call Support Executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing inquiries, resolving issues, and maintaining a positive brand image. This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment. Key Responsibilities: Customer Interaction: Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly. Make outbound calls to follow up on customer queries, feedback, or pending issues. Issue Resolution: ...

Hiring for Process Associates in Medical Billing!! Location: Mohali Work Mode: Work from Office Qualification: Graduate 12th plus 6th month exp. required [ written experience letter ] Application Instructions To Apply: Send your resume on 8264812719 or email Hr.kabalikrutzone@gmail.com Job Details Role Responsibilities: Inform customers about products & services Handle inbound and outbound calls Open to both freshers and experienced candidates Working Days: 5 days a week Interview Timings: 10:00 AM 2:00 PM Shift Timing: Night shift Salary & Benefits Salary Range: 20,000 22,000 CTC + Incentives Benefits: Health insurance Provident fund Cab facility (male, female both)

Were Hiring! | Senior Associate Organisation Development Are you detail-oriented, analytical, and passionate about driving performance excellence through effective HR systems? Join Outscale Partners as a Senior Associate Organisation Development and play a vital role in managing our performance management and HRIS processes. Key Responsibilities: End-to-end execution of performance review cycles (Mid-Year & Annual) Manage UKG (HRIS) system goal uploads, query management, and reporting Prepare eligibility sheets, calendars, normalization & target distribution files Coordinate across HR and business teams to ensure smooth process delivery What Youll Need: Graduate in any discipline 23 years of...

Company Name:- Vyapar App Customer Experience-Inbound About Vyapar: Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensu...

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field callsTimely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Relationship ManagementBuildand manage relationships with partners to maximize business opportunityDrivebusiness by liaising with partner staff and ensure target achievementAssistand train partner staff on products and process through periodical traininginterventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and complianceHandleescalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless servicedelivery and provide a superior customer experience