749 Query Resolution Jobs - Page 22

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Telugu and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Telugu and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Hindi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Hindi and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Role & responsibilities The person's primary role is to call the detractors and conduct the first level of RCA. Coordinate with the NPS team on calling operations and data operations .

About The Jaipur Studio The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for todays generation. With a strong online and retail presence, were on a mission to deliver timeless elegance and heartfelt experiences to our customers. Role Summary We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio. Key Responsibilities Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls. Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests. Build relationships with customers to increase brand loyalty and repeat purchases. Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently. Maintain accurate records of interactions and follow-ups using internal tools. Gather and relay customer feedback to marketing, product, and operations teams. Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care. What Were Looking For 14 years of experience in customer service, preferably in fashion/e-commerce. Excellent communication skills in English and Hindi (written and spoken). Strong empathy, patience, and problem-solving skills. Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets. A passion for fashion, customer care, and quality service. Ability to work in a fast-paced, growing environment with ownership and initiative. Nice-to-Haves Experience with Instagram DMs and social media customer handling. Knowledge of ethnic wear fabrics, fits, and styling will be a bonus. Experience working with a D2C or startup fashion brand.

Roles and Responsibilities Should have skills in Excel. Day to day MIS follow up. Prepare the report & handle the operation related query with TAT. Will take responsibility of handling front desk (Reception) . Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients. Client Master Changes data updation (CMC).

Job Title : Special Customer Service (Pro Connect) Job Level : Executive / Senior Executive Department : Customer Care Sub Department : - Reporting : Customer Service Manager Role Summary: Proactive Customer Service team aimed at minimizing Reactive Queries & enhancing the overall Customer Experience (CX) and managing customer interactions, ensuring seamless service delivery, and addressing potential issues before they escalate. This position focuses on enhancing customer satisfaction by delivering timely solutions, collaborating with internal teams, and optimizing service efficiency. Core Responsibilities: 1. Proactive Customer Engagement: Monitor Proactive Dashboard and anticipate potential service disruptions. Initiate proactive communication to resolve concerns efficiently. Foster strong relationships with customers to enhance loyalty and satisfaction. 2. Issue Prevention & Resolution: Identify common service challenges and collaborate on sustainable solutions. Work closely with internal teams to ensure swift resolution of issues. Analyze trends and implement measures to prevent recurring problems. 3. Query Management: Own the Case Management responsibility. Ensure 100% closure of simple queries within defined timelines. Accurately assess and assign complex queries to the appropriate teams for resolution. Track query resolution progress and ensure timely follow-ups. 4. Cross-functional Coordination: Liaise with Operations, Sales, and other stakeholders to ensure seamless service. Provide feedback and insights for continuous process improvement. Assist in implementing initiatives that enhance the overall customer experience. 5. Data Monitoring & Reporting: Track customer interactions and service metrics ( NPS, TPS & Pulse ) for continuous improvement. Prepare reports on customer service performance and issue resolution. Use data insights to recommend proactive customer service strategies. 6. Customer Experience Enhancement: Serve as a key point of contact for internal escalations with regards to simple queries Improve Happy Flow ratio for service deliverables. Contribute to the overall enhancement of the customer journey. Key Performance Indicators: 100% closure of Simple Queries within TAT Improvement in Happy Flow ratio as per the set target Reduction in call & case volume as per the set target TPS ( C-SAT ) ratio as per the set target Qualifications and Skill Sets: Strong Knowledge in Shipping (minimum 1-3 Years of experience in liner shipping) Excellent customer Service Experience (minimum 1 year of customer facing activity) Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management) Familiarity with CRM tools, data tracking, and customer engagement platforms. Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations. Basic proficiency with MS Office Graduate (3 years regular course) Any bachelor degree or Equivalent University Degree

Minimumxperience of experienceMinimumRole & responsibilities A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guidelines to solve queries. Address emerging issues and identify patterns. Ability to draft and inform stakeholders effectively. Good communication skills. Create/Enhance SOPs, Reports. Work on unstructured projects and improve them. Establish and streamline operational processes. Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Ideal Candidate should have following: You should be customer-focused/centric Problem-solving skills Detail oriented Address issues highlighted in multiple channels (should be able to multitask) Good analytical and logical reasoning abilities Flexible to work in a dynamic team environment with changing priorities and deadlines Reporting & documentation experience Knowledge of Excel/Google sheets Experience in any ticketing tool Knowledge of SQL is a plus Location : Jodhpur, Kota, Udaipur , Trivandrum Amesh Krishnan RP amesh.krp@cielhr.com Ciel Hr Services LTD Bengaluru Phone Number:9809328109

S No.DetailsDescription 1JD# 2DomainCustomer Service 3CategoryVoice4Level1A Associate level5Educational QualificationGraduate 6Experience Freshers/Exp Experience of 6 months and above desirable. Experience in call center will be an advantage. 7Age 18 and above8Communication Skill required Voice Clarity Accent Neutrality Fluency in English Grammar 9Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) Knowledge of basic computer operations Willingness to rotate shifts, as needed Courteous with strong customer service orientation. Dependable with attention to detail. Good listening and speaking skills. Willingness to learn. Good sales skills.

IBM Consulting Overview IBM Consulting embraces long-term relationships and close collaboration with clients globally. Work for IBM BPO, which accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Improve the hybrid cloud and AI journey for leading enterprises using IBM's strategic partner ecosystem and technology platforms, including IBM Software and Red Hat. IBM fosters curiosity and continuous learning, encouraging groundbreaking solutions across industries. Your Role and Responsibilities As Process Analyst Procure to Pay (P2P), you will be responsible for invoice processing, vendor master management, query resolution, indexing, and invoice reconciliation. This role requires flexibility to work in shifts. Primary responsibilities include: Recording and maintaining PO and Non-PO invoices, handling manual and automatic payment requests Managing end-to-end vendor master activities such as creation, changes, verification, cleansing, and duplicate record identification Collaborating with stakeholders for coding and approvals, addressing blocked invoice issues, and ensuring timely posting in accounting software Processing travel and expense claims, managing payments, resolving duplicate payment issues, recovering funds, and executing payment proposals Adhering to client Service Level Agreements (SLAs) and meeting specified timelines Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Commerce graduate with 2-4 years of experience in Accounts Payable Experience in invoice processing and vendor management, including query resolution and invoice reconciliation Proven ability to manage payment reporting and reconciliation activities Preferred Technical and Professional Experience Proficiency in MS Office applications and any ERP software as an end-user Self-directed and ambitious achiever Effective in meeting targets and deadlines Strong interpersonal teamwork, contributing to change management

IBM Consulting Overview A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. Work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Improve the hybrid cloud and AI journey for innovative and valuable companies through IBM's strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat. IBM Consulting fosters a culture of curiosity and continuous learning, encouraging groundbreaking solutions for a wide network of clients. Your Role and Responsibilities As Process Analyst Procure to Pay (P2P), you will be responsible for invoice processing, vendor master management, query resolution, indexing, and invoice reconciliation. This role requires flexibility to work in shifts. Primary responsibilities include: Recording and maintaining PO and Non-PO Invoices and handling manual and automatic payment requests Managing end-to-end Vendor Master activities such as creation, changes, verification, cleansing, and identifying duplicate records Collaborating with stakeholders for coding and approvals, addressing blocked invoice issues, and ensuring timely posting in accounting software for payments and expenses Processing travel and expense claims, managing payments, resolving duplicate payment issues, recovering funds, and executing payment proposals Adhering to client Service Level Agreements (SLAs) and meeting specified timelines Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Commerce graduate with 2-4 years of experience in Accounts Payable Experience in invoice processing and vendor management, including query resolution and invoice reconciliation Proven ability to manage payment reporting and reconciliation activities Preferred Technical and Professional Experience Proficiency in MS Office applications and any ERP software as an end-user Self-directed and ambitious achiever Effective in meeting targets and deadlines Strong interpersonal teamwork, contributing to change management

Introduction to IBM Consulting A career in IBM Consulting offers long-term relationships and close collaboration with clients globally. In this role, you'll be part of IBM BPO, a division of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across diverse industries to enhance the hybrid cloud and AI journey for the world's most innovative companies. Your ability to make a significant impact for clients is supported by our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat. Curiosity and a continuous quest for knowledge are key to success at IBM Consulting. You'll have mentors and coaches who encourage you to challenge the norm, explore new ideas, and develop creative solutions that drive groundbreaking impact for a wide network of clients. Our culture of evolution and empathy focuses on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities as an Assistant Manager Procure to Pay (P2P) As an Assistant Manager Procure to Pay (P2P), you'll be responsible for invoice processing, vendor master management, query resolution, indexing, and invoice reconciliation. You should be flexible to work in shifts. Your primary responsibilities include: Involved in vendor master creation, changes, verification, and cleansing. Identify duplicate records for Vendor Master Maintenance. Ensure accurate invoice receipt, verification, and processing. Prioritize processing of urgent/aging invoices. Record invoices that are both Purchase Order Based and Non-Purchase Order Based (Un-supported Invoices). Coordinate with various stakeholders, obtain coding and approval, and resolve issues related to blocked invoices. Ensure payment and expense entries are posted in accounting software on a timely basis. Handle manual and automatic payment requests. Process travel and expense claims, payments, duplicate payment resolution and recovery, and verify and run payment proposals. Be involved in handling queries for vendor statement reconciliation through calls and emails. Adhere to client SLAs (Service Level Agreements) and timelines. Education Required Education: Bachelor's Degree Preferred Education: Master's Degree Technical and Professional Expertise Required Technical and Professional Expertise: Commerce Graduate with a minimum of 6+ years of experience in Accounts Payable. Experience in invoice and vendor management, along with resolving queries, and invoice reconciliation. Proven work knowledge to manage payment reporting and reconciliation activities. Preferred Technical and Professional Experience: Proficient in MS Office applications. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and be part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Enhance technical skills by attending educational workshops, reviewing publications etc.

Introduction to IBM Consulting A career at IBM Consulting is built on lasting relationships and close collaboration with clients globally. In this role, you'll join IBM BPO, a division of Consulting dedicated to accelerating digital transformation through agile methodologies, process mining, and AI-powered workflows. You'll partner with visionaries across diverse industries to enhance the hybrid cloud and AI journey for the world's most innovative companies. Your capacity to drive impact and meaningful change for clients is powered by our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat. Curiosity and a continuous pursuit of knowledge are cornerstones of success at IBM Consulting. You'll receive support from mentors and coaches who encourage you to challenge norms, explore ideas beyond your immediate responsibilities, and craft creative solutions that deliver groundbreaking results for a vast client network. Our culture of evolution and empathy fosters long-term career growth and learning opportunities within an environment that celebrates your unique skills and experience. Your Role and Responsibilities as a Manager - Finance and Administration Delivery As a Manager - Finance and Administration Delivery, you'll oversee project service request management, delivery status reporting, and financial forecasting, reporting, and analysis. This position is crucial for optimizing day-to-day PMA operations. Your primary responsibilities include: Managing service delivery for in-scope Procure to Pay (P2P) processes. Taking charge of invoice processing, vendor master management, query resolution, indexing, invoice reconciliation, and all associated accounts reporting activities. Ensuring Service Level Agreements (SLA) are met in terms of both timelines and accuracy. Guaranteeing proper financial treatment for all team transactions. Maintaining a robust Internal control environment. Leading Special Projects and effectively managing customer expectations. Ensuring constructive feedback is provided for all processes. Systematically identifying, analyzing, and resolving issues and problems to deliver optimal solutions on schedule. Education Required Education: Bachelor's Degree Preferred Education: Master's Degree Technical and Professional Expertise Required Technical and Professional Expertise: A minimum of 10 years of experience in Finance and Accounts. Proven ability to derive conclusions and recommendations from data trends and comparisons. Demonstrated knowledge of working cross-functionally across finance, operations, and matrixed structures. Hands-on experience supporting efforts to identify ways to improve revenue and/or minimize costs through sound execution of project management processes. Proactively identifying areas of concern for the Project Management team by leveraging process knowledge. Ability to perform assigned tasks within a defined schedule and in accordance with established procedures and guidance. Preferred Technical and Professional Experience: Ability to handle highly personal and confidential information. Experience in understanding and executing business controls. Proven analytical and problem-solving skills. Advanced MS Excel and PowerPoint skills. An ambitious individual capable of working independently toward agreed targets/goals. Ability to manage change and adapt, with strong time management skills and the capacity to perform under stress. Proven interpersonal skills that contribute to team effort by achieving related results as needed. Commitment to maintaining technical knowledge by attending educational workshops and reviewing publications.

Your role and responsibilities As a Process Associate Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You shouldbe flexible to work in shifts. Your primary responsibilities include:? Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines? Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable? Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles? Proficient in addressing quires and taking follow-up actions? Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

Roles and Responsibilities: Contacting Potential Customers to pitch Course & Services. Calling Existing Customers for the Recovery of dues Obtaining customer information and other relevant data. Resolving queries and issues related to the Courses and services. Recording Keeping of all the sales & calls done. Maintaining the database of the customers on a regular basis. Suggesting solutions based on customer s needs and requirements.

Role Responsibilities Processing contracts and payments Entering contracts analyzing contract clauses in the system and thereafter processing payments based on both contractual terms and the payment request raised Auditing processed contracts and payments Reviewing and examining contracts and payments already entered in the system and helping the team implement various Quality Control Mechanism for ensuring timely and accurate payments Maintaining database for Business Partners Creating and maintaining Business Partner records in the database at header level (including Name, Address, Email ID etc) after carefully looking for potential duplicates Report on team performance data and present them before the management team Working cautiously on team performance data every month, prepare a detailed report of it and present the same before the team and management Data allocation Regular allocation of tasks based on data extracted from various resources in rotation every month to ensure efficiency in the process Preparing multiple reports on daily basis Preparation of small reports for working on such contracts and payments where any modification is required Communication with different internal teams and external contacts This includes the responsibility for following up on missing information, resolving queries internally, and answering questions from internal and external teams Additional activities (non-related to typical production) Activities other than Contract and payments processing, like Knowledge Sharing sessions, Communication Development sessions etc also forms an integral part of the system Ad-hoc responsibilities There could be several other tasks than the aforementioned responsibilities that come from time to time, like working on modifying migrated contracts, ad-hoc payment requests, working on other special cases during royalty runs every year, and is inevitable for the smooth running of the system Support for queries raised by different teams Answering queries raised by Business Partners, internal and external teams to locate payments, contracts, Royalty statement, 10CCD Tax Form (which includes filling up such forms along with queries or requests), clarification on the daily tasks that is performed etc, are pertinent to the process Experience, Skills & Qualifications Law Graduates with 3 to 5 years experience in Royalty Contract Process Ability of understanding and interpreting contractual terms and conditions. Excellent communication and interpersonal skills and be fluent in English (written and spoken). The position is offered on a full-time basis and will be located in Pune, India on a hybrid working pattern. The applicant must be able to demonstrate the right to live and work in India. Eligibility In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

Step into a pivotal role where precision meets collaboration. As a Trading Services Associate, youll be at the heart of our trading operations, ensuring seamless transaction management. Join us to drive efficiency and innovation in a fast-paced setting. Job Summary As a Trading Services Associate within the Trading Operations Team, you will ensure accurate transaction capture and reconciliation. You will collaborate with various teams to support trading activities and maintain operational integrity. Your role is crucial in driving process improvements and strategic initiatives Job Responsibilities Accurately capture all transactions in Risk Management Systems Complete intraday/end-of-day reconciliation checks Collaborate with Operations and infrastructure groups Ensure diligent performance of all controls Communicate clearly with support teams for query resolution Participate in strategic initiatives and process improvements Build understanding of trading structures Support general book management processes Facilitate issue resolution across teams Maintain operational integrity and compliance Drive efficiency in trading activities Required qualifications, capabilities, and skills Understand derivatives and hedging products Knowledge of front-to-back Operations processes Recognize impact on infrastructure groups Communicate clearly and collaboratively Pay attention to detail and ownership Work effectively in a team environment Possess analytical and numerical skills Preferred qualifications, capabilities, and skills Solve problems with control and project management skills Excel in technical skills, especially in Excel Adapt to a pressurized and changing environment Challenge and explain processes as needed Drive process improvements and innovation Collaborate across teams for operational success Enhance trading operations with strategic insights

Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions Works across team(s) and Ops organization WW to enable associates to take the correct action for customers and drive business metrics. Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship. Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level. Basic Operations: The candidate needs to be able to drive results in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target. Will be answerable to managers and leaders across sites and must support her/his investigator team towards meeting the operational metrics of quality, productivity. Associate Support: The Advisor would be responsible for associate query resolution with minimal repeat contacts and establish communication in developing investigators for production work. Process Improvements: As an Advisor, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced. Problem Resolution and Continuous Improvement: Master new advising methodologies and coaching techniques Analyze trends and implement data-driven solutions Enhance investigator work quality for new and existing teams Stay current on tools, processes, and training techniques Serve as accessible KYC resource Develop and improve existing tools Extract insights and formulate recommendations Cross-Functional Partnerships and Collaboration: Drive objectives through cross-functional teamwork Influence stakeholders through effective communication Convey analysis value to business stakeholders Enhance training and quality assurance across teams Real-time Investigation Support: Provide virtual support across the network Offer deep dives, mentoring, and escalation assistance Facilitate cross-training and knowledge transfer This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization. Drive customer-focused actions and business metrics across worldwide operations Evolve advisor function through site manager partnerships and trend analysis Develop and implement new solutions with Ops leaders Pilot and roll out improvements across country, cross-country, and regional levels This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization. A day in the life Key Duties: Drive production results and resolve investigator queries within SLAs Support team in meeting quality and productivity targets Efficiently handle associate queries and develop investigators Identify and address operational inefficiencies Collaborate with Ops leaders to pilot and roll out new solutions Analyze trends in advisor-investigator dynamics for actionable insights Good KYC Knowledge 12+ months experience as KYC Investigator Rotational shift availability Peer advising experience Risk Management Fraud domain expertise Strong communication skills Coaching and leadership abilities Adaptability to fast-paced, ambiguous environments Virtual advising and cross-cultural competence Ideal candidate combines technical knowledge, investigative experience, and strong interpersonal skills to excel in a dynamic, global role Preferred Qualifications: Consistent top performer with strong leadership principles KYC process expertise Coaching and Mentoring skills Short Term Advisor experience