749 Query Resolution Jobs - Page 20

We are hiring for International Process.Voice & Non-voice process is available Excellent communication skills and minimum 6months of experience is required Comfortable with night shifts, Immediate joiners preferred Salary 23K-30K CTC.

Customer service + Cross Sales voice process HSC & Graduate Freshers can also apply Excellent comms with basic computer knowledge 6 days working , 1 rotational off Age - Up to 32 yrs only Voice Process Excellent communication skills

Join our team to provide technical customer support for a U.S. based company for its home security products such as cameras and doorbellsShift: US Shift | 9.5 Hours Rotational (4:30 PM – 10:00 AM) Working Days: 5 Days a Week, Salary 31K.

Bachelor'sWe are seeking a proactive and customer-focused Customer & Social Media Escalation Executive to manage and resolve high-priority customer complaints and public-facing grievances on social media platforms. You will be the frontline representative for brand reputation and customer trust, ensuring timely, empathetic, and effective resolutions both privately and publicly. Role & responsibilities Monitor and manage customer escalations across all platforms (calls, emails, chat, social media). Track and respond to complaints, queries, or negative feedback posted on platforms like Twitter (X), Instagram, Facebook, Google Reviews, etc. Coordinate with internal teams (Operations, Product, Tech, etc.) for issue resolution and escalation management. Provide prompt, professional, and thoughtful replies to ensure positive brand sentiment. Maintain accurate records of all escalated cases and provide regular updates to leadership. Identify recurring issues and provide feedback for process improvements. Ensure SLAs and TATs are consistently met for escalated complaints. Draft reports and dashboards on complaint trends, resolution timelines, and public sentiment. Preferred candidate profile Bachelors degree in any discipline (preferred: Communications, Business, or related field). 2-5 years of experience in customer service or social media escalation roles. Strong written and verbal communication skills in English and [local language, if applicable]. Excellent problem-solving skills and emotional intelligence. Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media tools (e.g., Hootsuite, Sprout Social). Calm under pressure, with the ability to handle difficult or irate customers diplomatically. Strong attention to detail and ability to multitask in a fast-paced environment. Working Days: 6 days, Rotational week off Why Join Us: Be part of a fast-growing, customer-centric organization Opportunity to shape public brand perception Collaborative work environment with clear career growth paths

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

Hiring: International Email / Chat Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 4.2 LPA + Incentives (Experienced) CTC: Up to 3.2 LPA (Freshers) Shift: Night / 247 rotational shifts Perk: 2-way cab facility provided Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email / Chat Process) for a leading international BPO. This role involves handling customer queries through email and chat, ensuring excellent customer satisfaction. Eligibility: Experience: Minimum 1 year in international customer support (email/chat preferred) Freshers with excellent communication & writing skills can apply (3.2 LPA) Qualification: Graduate / Undergraduate Skills: Excellent written and verbal communication Good typing speed & accuracy Customer handling BPO metrics (CSAT, AHT, SLA) Apply now and join a top international BPO for a rewarding career in customer service!

Role & responsibilities Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions. Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure Handle Complaints related to Sales network and ensure adherence to agreed TAT Accurate & timely MIS preparation. Contribute towards ensuring the KRIs for Sales function are always within the specified limits. Quality check of tickets closed by Team during Contract Management Ticket closure. Incorrect error marked, follow up with AF/BO to action the ticket. Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, Dealer disbursement) Handle Card Unblocking & Finish Request Coordinating with cross functional departments for resolving Network Concerns Checking & validating the response of team to Sales Network / Other Functions Requirements- Good organizational skills and ability to handle multiple priorities simultaneously. Good listening, negotiation and presentation skills Exceptional oral and written communication Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Basic Excel Skills

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 9) Ensure compliance as per various regulator and organization guidelines. 11) Acquire quality PCG clientsn with minimum investment potention greayer than Rs.25 Lac through networking, database, market intelligence and references from existing client Location: Bengaluru,Hyderabad,Chennai,Kolkata,Pune,Jaipur,Chandigarh,Delhi, NCR, Vadodra,

• Manage and update official communication channels. • Assist in creating marketing materials, student brochures, posters, and newsletters. • Collect and follow up on inquiries and leads via phone, email, and social media.

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 10) Ensure compliance as per various regulator and organization guidelines. 11) Acquire quality PCG clientsn with minimum investment potention Location: Bengaluru,Hyderabad,Chennai,Kolkata,Pune,Jaipur,Chandigarh,Delhi, NCR, Vadodra,

Role & responsibilities : Acquire quality clients through networking, database, market intelligence, and references from existing clients. Generate Cross Sell revenue through Financial Planning. Promote Focus Product of the month Maintain records of business on internal software. Induct new clients to the Central Dealing Desk for smooth interaction and services. Liaison with Central Dealing Desk for revenue generation and query resolution. Conduct activities for Client Acquisition and Financial Planning. Ensure compliance as per various regulator and organization guidelines Maintain the brand image of the organization

Hiring for Customer Support Executive for Teleperformance Gurgaon Location Excellent communication both verbal & written with minimum 6months of experience in BPO candidates must be comfortable with flexible shifts Salary 24k CTC. Immediate joiner Perks and benefits Fixed day shift 24K CTC Shuttle facility

Hiring for Customer Support Executive for Teleperformance Gurgaon Location Excellent communication both verbal & written with minimum 6months of experience in BPO candidates must be comfortable with flexible shifts Salary 24k CTC. Immediate joiner Perks and benefits Fixed day shift 24K CTC Shuttle facility

Customer Care Executive Watch JD for more details: https://youtube.com/shorts/-eKPzVlniuc Unlock Your Future with Expert Recruitment! Explore Active Open Roles: Job's Portfolio : www.youtube.com/@vikranthodage7217

Hirirng Customer Service For Flipkart Salary upto 35k 6 days working - 9 hours working window with 1 hour Break Rotational shifts Immediate joining voice/ non voice (chat or email)both process available if interested call Pallavi 9343632026

Role & responsibilities: Follow up on new leads and track enquiry status. Coordinate with sales teams for proper closure of leads. Maintain regular contact with clients to ensure satisfaction and engagement. Handle incoming customer queries or complaints professionally. Refferel Generation Identify issues and escalate complex cases to senior management. Once the project is received end to end phase wise project status communication with client on call and via message. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

JOB DETAILS / ROLE PURPOSE. We are looking for candidates who has strong understanding of accounting principles, excellent organizational skills, commitment to accuracy in financial record-keeping and have experience in operations of accounts payable accounts receivable. KEY RESPONSIBILITIES. Invoice Processing: Accurately process AR invoices in SAP. Payment Posting: Post payments received to customer accounts, including checks, ACH, wire transfers, credit card payments in SAP. Customer Account Reconciliation: Reconcile customer accounts to ensure that payments are properly applied and identify discrepancies. Tax: 26 AS reconciliation. Intercompany Collection: Intercompany collections and its reconciliations. Audit Query Resolution: Investigate and resolve any AR-related discrepancies or queries raised during internal and external audits. Collections Support: Assist with follow-up on overdue accounts and assist the AR team in resolving outstanding payment issues. Documentation and Record Keeping: Maintain accurate records of all AR transactions, including invoices, payment details, and communication logs. Reporting: Assist in preparing regular AR reports, aging reports, and cash flow forecasts. Communication: Communicate effectively with customers and internal departments to resolve any invoicing, payment, or account discrepancies. Compliance: Ensure all AR processes are compliant with company policies, tax laws, and accounting standards. System Updates: Maintain and update customer information in the accounting software system. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Lets care for tomorrow.

Job Role: Manager - CRM About JUSTO: Established in August 2019, JUSTO is a dynamic real estate solutions company driving innovation and growth. With a robust team of over 500 professionals, we empower developers to transform their vision into reality. Our tailored strategies maximize value for both developers and end-users. Our proven track record includes delivering over 9,000 units, generating sales exceeding Rs. 6,000 crores. Currently executing projects worth Rs. 3,500 crores, with a promising pipeline of Rs. 17,000 crores, we re rapidly expanding our footprint across Mumbai, Navi Mumbai, Pune, Bhubaneswar, Kolhapur, Aurangabad, and Nashik. Our approach is rooted in three core principles: providing expert Advice, we help Create innovative products, and Nurture long-term partnerships. This, combined with our unique blend of technology and personalized service, positions JUSTO as a leading offline-to-online real estate platform. Job Title: Manager Job Role: CRM Location: Mumbai (All Areas) Experience: Minimum 3-6 years Reports to: Head of Department About the Role: The CRM (Customer Relationship Management) Manager will play a pivotal role in ensuring superior customer satisfaction through proactive engagement and seamless coordination. This role focuses on managing the complete customer lifecycle, from onboarding to post-possession services, while maintaining high service quality standards and ensuring adherence to company policies and ensuring billing to be raised on time. Key Responsibilities: Customer Engagement Relationship Management Build and maintain strong relationships with the assigned customer base, ensuring consistent and personalized engagement throughout the customer lifecycle. Plan and execute "wow moments" at significant stages like onboarding, agreement signing, and handover of possession. Conduct welcome calls and emails within 24 hours of booking to provide booking-related information and gather feedback. Customer Service Query Resolution Resolve customer queries and issues promptly via calls, emails, and face-to-face meetings. Address concerns related to cancellations, transfers, allotments, and registration processes, ensuring 100% customer satisfaction. Assist customers with processes like loan documentation, flat allotments and deed transfers. Handle escalations and provide adequate resolutions to ensure customer retention. Operational Excellence Manage all post-booking customer services, from demand generation and cheque validation to documentation and possession. Ensure accurate and timely completion of customer documentation, including KYC, Builder-Buyer Agreements, payment receipts, and possession letters. Format, issue, and manage customer documents like demand letters, credit notes, and transfer forms. Maintain organized records of all customer-related files and documents. MIS Management Reporting Maintain and update the MIS system with accurate customer data, tracking all critical touchpoints. Prepare company MIS, DSR (Daily Sales Report), and final work reports for leadership review. Analyze data to identify process improvements and enhance service delivery. Team Collaboration Coordination Work closely with internal teams, including sales and other operational teams, to ensure a smooth customer experience. Coordinate with sales teams to ensure accurate and timely bookings and customer onboarding. Payment Possession Management Monitor payment collection and ensure demands align with construction progress. Facilitate possession processes, including final fit-outs and handovers, while maintaining customer satisfaction. Upselling Cross-Selling Identify opportunities for cross-selling to the existing customer base, adding value to their experience and contributing to revenue growth. Required Skills and Qualifications: Educational Qualifications: Bachelor s degree in Business Administration, Marketing, or related fields. Industry Knowledge: Strong understanding of the real estate industry, including customer lifecycle, sales processes, possession procedures, and regulatory requirements. Competencies: Familiarity with real estate financing processes, such as home loans and documentation. Technical Proficiency: Microsoft Excel, PowerPoint, CRM systems and relevant software for reporting and presentations.

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 9) Ensure compliance as per various regulator and organization guidelines. 11) Acquire quality PCG clientsn with minimum investment potention greayer than Rs.25 Lac through networking, database, market intelligence and references from existing client

Role & responsibilities • Serve as the single point of contact for all customer queries post-booking. • Maintain proactive and professional communication with customers through calls, emails, meetings, and digital platforms. • Address and resolve client issues or concerns promptly and effectively. • Coordinate all documentation processes Sale Agreements, Allotment Letters, Possession Letters, etc. • Ensure timely collection of required KYC documents and compliance with RERA guidelines. • Track and ensure timely milestone-based payments from customers. • Generate and share payment reminders, receipts, and collection statements. • Coordinate with accounts for reconciliation of customer payments. • Plan and coordinate pre-handover site visits, inspections, and snag list resolutions. • Manage possession formalities, customer walk-throughs, and key handover events. • Maintain accurate customer records and lifecycle data in CRM tools (e.g., Salesforce, HubSpot, or in-house ERP). • Prepare regular MIS reports, collection dashboards, and customer feedback summaries. • Analyze trends and recommend process improvements for customer satisfaction. • Cultivate long-term relationships with clients for referrals and repeat business. • Coordinate post-handover support, warranty issues, and AMC (Annual Maintenance Contracts). • Organize customer engagement programs, site events, and community-building activities. Skills Required • Excellent communication and interpersonal skills • Strong understanding of premium real estate customer expectations • Proficiency in CRM software, Excel, and document management tools • Customer-centric attitude with problem-solving capability

Responsibilities Respond to customer queries via email & WhatsApp Handle order-related issues, exchanges, and follow-ups with accuracy Coordinate to resolve concerns smoothly Maintain a record of tickets and timely responses Update support templates

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Job Summary Driver calling, reference check, onboarding Driver satisfaction with Accounts maintenance work Ensure satisfaction of Drivers by prompt resolution of queries and concerns related to accounts and fleet issues Prompt attending and resolution of on-road issues of fleet Minimize Driver Refusal - nil Timely vehicle placement performance - 100% Closing of DCR for fleet on monthly basis. Manage team effectively and control attrition of the team . Average Fleet idle days due to WD Late should be nil Primary Responsibilities: Sourcing of Drivers, Attend the ORM issue Educational qualifications preferred Category: Bachelors Degree, Masters Degree

Hi Job Seekers, We are hiring for multinational BPO at Gurugram Location! Profile- Customer Service Executive CTC- up to 3.5LPA NOTE- We are also hiring for Noida / Bangalore location, Interested candidates can connect @9569902470 ( Fauzia), Incase your call is missed kindly drop your resume over WhatsApp. Customer service roles are essential in ensuring customer satisfaction and fostering loyalty. These positions vary across industries but share common responsibilities and skill requirements. Here's an overview of the key roles and their associated duties: Role & responsibilities Success in customer service positions requires a blend of soft and technical skills: Communication: Clear and effective verbal and written communication. Empathy: Understanding and sharing customer feelings. Problem-Solving: Identifying issues and determining effective solutions. Patience: Remaining calm and courteous, especially with difficult customers. Technical Proficiency: Familiarity with CRM systems and other relevant software. Preferred candidate profile Any UG / Graduate with minimum 06 Months of experience can apply. 5 Days / 6 Days working module Rotational shifts will be there Fresher / experience both can apply. Interested candidates can connect @9569902470 (Fauzia ) / Tamanna - 7355013912 #bpovoice #jobsatnoida #gurgaonopenings #jobs #bpovoice #csa #internationalbpo #fresherhirings #ugfresher #graduate

back office , word ,excel strong knowledge , customer follow up , customer calling , email drafting, solving customers quires, strong knowledge of computer, good English communication