748 Query Resolution Jobs - Page 2

Black And White Business Solutions is seeking a detail-oriented and proactive Premium Handler - Analyst to join our Reinsurance Servicing team. This role is ideal for individuals with strong analytical and communication skills, who are eager to learn the intricacies of multi-currency premium processing and reinsurance operations. You will be instrumental in ensuring timely and accurate handling of premiums, resolving queries, and supporting critical reinsurance functions. We are open to freshers with strong foundational skills , as well as candidates with up to 2 years of experience. Primary Responsibilities Process multi-currency premiums (PPC - Premiums Paid by Ceding Company & PPW - Premiums Paid by Withdrawing Company) accurately and within agreed Service Level Agreements (SLAs). Prepare LPANS (Loss Portfolio Assumption Notices) , perform market submissions , and handle LORS (Lines of Reinsurance) splits efficiently. Resolve bureau queries promptly and effectively, ensuring smooth communication and data flow. Communicate proactively with stakeholders , both internal and external, to ensure clarity and address potential issues. Handle various internal and external inquiries related to premium processing and reinsurance operations. Assist team members in query resolution , contributing to collective knowledge and problem-solving. Prepare accurate and timely internal reports for management and operational insights. Perform thorough document analysis and calculations related to reinsurance premiums and other financial data. Secondary Responsibilities Contribute significantly to team success through collaborative efforts and a commitment to continuous improvement initiatives. Demonstrate willingness to work extended hours when required to meet critical deadlines or business demands. Maintain flexibility with work shifts to support global operations and rotational shift schedules. Skills and Competencies Proficiency in MS Office Suite (especially Excel) for data handling, analysis, and reporting. Strong analytical and communication skills (both verbal and written) to interpret data, convey information clearly, and interact professionally. Exceptional attention to detail and a deadline-oriented approach to ensure accuracy and timely completion of tasks. A true team player with a proactive attitude , eager to take initiative and support colleagues. Qualifications Education : Bachelor's or Master's degree (any discipline). Experience : 0-2+ years preferred (open to freshers with demonstrable analytical and communication skills). Career Path This role offers a structured career progression from Entry-level to mid-level growth within the Reinsurance Servicing domain (Trainee > Advisor > Sr. Advisor > Specialist), providing clear advancement opportunities. Other Details Selection Process : Comprehensive interviews complemented by relevant assessments (as applicable). Salary & Benefits : Competitive compensation and benefits package as per company standards. Perks : Enjoy the flexibility of a Hybrid work model , access to robust learning & development programs , and gain valuable global exposure within a multinational corporation. Contact: HR Deekshitha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 8067432405 | Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Job description The Category Operations Analyst, Target Plus (T+) will have the responsibility to ensure delivery of retail fundamentals related to inventory, price, item listings, etc to support overall health of the business enabling financial goals for the categories. You will enable the T+ strategy and vision implementing operational routines and practices including systems and tools to be a catalyst and drive successful business outcomes. You will play a key role defining and tracking operational best practices, driving process improvements as well as product integration that will enable the operations and business teams to function efficiently and effectively. Your success in the role will be determined by your ability to collaborate and partner with various cross functional teams within and outside Target plus and deliver outcomes taking into account the upstream and downstream complexities. Your responsibilities will include, but will not be limited to: Operations: Inventory Management: Responsible for monthly reporting to leadership, highlighting progress towards inventory goals, tracking performance, and presenting improvement plans. Oversee the implementation of identified improvements to enhance inventory management efficiency and meet organizational objectives. Manage inventory for top sellers including communication Inventory management tools and processes defined and improvements successfully including inventory forecasting tools and partner insights Seller Management Ensure all partner and seller requests and queries are responded to within defined Service Level Agreements (SLAs). Identify and implement processes and tools to optimize response times and overall efficiency in query resolution. SKU channel movement Ensure SKU/ Item movement between channels is successfully executed with accuracy and timeliness, Define and implement necessary process guardrails based on profitability and risk assessment. Other operational activities and deliverables Develop and implement process improvements to driver operational productivity and reduce waste - Identify operational bottlenecks, resolve issues, and optimize workflows for efficiency. Create and improve training materials and process documentation for Category Operations team and discover efficiencies that help team members do their best work using the defined standardized best practices: Responsible to design and implement best practices, communication, training, tools, and other resources to enable process stability and sustainability. Support work streams as part of process diagnostics and design to identify impactful opportunities for operational improvements across end-to-end value streams. Leverage data and insights to identify trends, detect issues, and support proactive decision-making. Monitor team and category goals, and lead ad-hoc projects to drive successful outcomes Category operations : Shape processes and solutions for the future while delivering improved business outcomes in collaboration with various global partners across US and India Deliver Operational Excellence through people, process and technology via continuous improvement: Process optimization by Implementation of process standardization, process streamlining and automation. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: Four-year degree or equivalent experience 4+ years of overall experience, preferably in retail Broad retail merchandising, marketing, and operations experience with proven ability to drive results within a Matrix Organization Proficiency in excel and data visualization tools with effective planning, organizational, and data-driven decision-making skills. Ability to communicate effectively, both verbal as well as written, together with storytelling and presentation skills. Possess Strong cognitive skills with the ability to demonstrate courage, think critically, and drive results. Proactive in identifying and solving problems with structured problem-solving skills and ability to structure ambiguous problems, analyze complex processes, synthesize data and results, and deliver insights and solutions. Demonstrated ability to drive projects and coach other project team members. Ability to develop partnerships to collaborate effectively with various stakeholders as well as be a change agent with the ability to influence change without authority.

Black And White Business Solutions is actively seeking dedicated and enthusiastic individuals for the International Voice Process - Customer Service role. We are looking for candidates with exceptional verbal communication skills in English and a strong commitment to resolving customer queries efficiently within a fast-paced international voice process environment . This position is ideal for immediate joiners who are passionate about delivering outstanding customer satisfaction and maintaining high service quality standards. Key Skills Required Excellent verbal communication in English : Ability to articulate clearly, concisely, and professionally to an international customer base. International voice process handling : Demonstrated experience or strong aptitude for managing customer interactions over the phone in a global context. Customer query resolution : Proven ability to understand, analyze, and effectively resolve customer issues and concerns. Call documentation & CRM usage : Proficiency in accurately logging call details and utilizing Customer Relationship Management (CRM) systems to track interactions. Active listening & problem-solving : Capacity to listen attentively to customer needs and apply critical thinking to find effective solutions. Ability to handle pressure and high call volumes : Demonstrated resilience and efficiency in a demanding call center environment. Basic computer and typing skills : Fundamental computer literacy and efficient typing speed for swift data entry and navigation. Roles and Responsibilities Handle inbound and outbound calls for international customers in a professional and courteous manner, ensuring a positive customer experience from initial contact. Resolve customer queries efficiently and ensure high levels of satisfaction by providing accurate information, troubleshooting issues, and offering appropriate solutions. Document all interactions accurately in internal systems, maintaining detailed records of customer requests, resolutions, and follow-up actions for future reference and compliance. Maintain call quality standards and strictly follow company procedures and guidelines to ensure consistency and excellence in service delivery. Escalate complex issues to the appropriate department when necessary, ensuring that challenging problems are addressed by specialized teams in a timely manner. Work towards achieving daily/weekly performance targets , contributing to overall team goals and operational efficiency in areas such as call handling time, first call resolution, and customer satisfaction scores. Stay updated on products, services, and process changes through continuous learning and training, ensuring up-to-date knowledge to assist customers effectively. Collaborate with team members and supervisors for consistent service quality, sharing best practices and contributing to a supportive team environment. Qualifications 10 + 2 OR Graduates CTC Range Upto 3.5 LPA (Based On the Previous CTC) Notice Period Immediate Contact: Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp: 9591269435 Email: [HIDDEN TEXT] | Website: www.blackwhite.in

You should be well versed with detailed back-end operation processes related to MF, Life and General Insurance, and Fixed income. Your knowledge should cover all process related to different financial asset classes. It will be your responsibility to create and update product process flow charts to ensure seamless and error-free processes. Experience in handling various portals for investment execution in different financial companies, including BSE Star Platform for MF transactions, is required. Your daily tasks will involve online/offline execution of MF, Insurance, General Insurance, and Fixed income products such as purchase, redemption, switch, renewal, claim settlement, and quote generation. Additionally, you will be expected to prepare and maintain daily transaction reports and MIS, coordinate with various companies for transaction and client-related issues, and resolve queries from processing houses. Multitasking and high-speed error-free transactions are essential, along with efficient coordination with clients for transaction and query resolution related issues. You must have 2-4 years of experience in wealth advisory, financial portfolio companies, or financial advisory firms handling backend operations. A Graduation/MBA/BBA degree with at least 65% marks is required, along with certifications in various asset classes. Other essential skills include being humble and soft-spoken, having excellent command over verbal and written English communication, expertise in Excel and PowerPoint, high customer orientation, willingness to stretch as per workload, experience in handling ticketing systems, and strong ownership towards work and assigned tasks. The salary package will be as per company standards. This position is only open to female candidates from in and around Navi-Mumbai.,

As a Technical Support Associate located in Jamshedpur, you will be expected to have 0-2 years of experience and possess a good understanding of basic queries. Your role will involve hands-on training experience in basic query operations such as select, modify, delete, display, alter, and truncate. Your primary responsibilities will include providing technical support for enterprise-level applications, addressing general user queries, and resolving tickets efficiently. You will also be required to document troubleshooting procedures and solutions for various issues that may arise. Adherence to best practices for change control and proposed solutions implementation is crucial in this role. In addition, a good knowledge of application maintenance support is essential for success in this position. You should be capable of clarifying user doubts during requirement gathering and independently resolving queries. To qualify for this role, you must hold a degree in BE/B Tech/Diploma/BCA/B.SC/IT or an equivalent qualification. It is important that there are no educational or career gaps in your background. If you meet these requirements and are looking for a challenging opportunity in technical support, we encourage you to apply for this position.,

About the Role: We are seeking a highly motivated and customer-focused Customer Success Executive to join our team. This role is pivotal in ensuring customer satisfaction, retention, and success by providing exceptional support, onboarding, and proactive account management. You will work cross-functionally with internal teams to resolve customer issues, analyze data for insights, and drive customer engagement. Key Responsibilities: Customer Onboarding & Support: Guide new customers through the onboarding process, ensuring a smooth transition and effective adoption of our products/services. Account Management: Build strong relationships with customers to understand their needs, provide solutions, and ensure long-term success. Issue Resolution: Proactively address customer concerns, troubleshoot issues, and work with technical teams to provide timely resolutions. Cross-Functional Collaboration: Partner with sales, product, and engineering teams to enhance customer experience and drive product improvements. Data Analysis & Reporting: Utilize customer data to generate insights, identify trends, and provide recommendations for enhancing customer satisfaction. Business Communication: Deliver clear, concise, and professional communication with customers and internal stakeholders. Problem Solving: Identify pain points, recommend solutions, and drive continuous improvement in customer engagement and retention. Tech-Savvy Approach: Leverage technology and tools to streamline processes, track customer interactions, and improve overall efficiency. Qualifications & Skills: Strong communication skills (both verbal and written) to engage effectively with customers and teams. Excellent problem-solving abilities to address challenges and develop strategic solutions. Tech-savvy with the ability to quickly adapt to new software and tools. Strong analytical skills to interpret customer data and drive actionable insights. Experience in customer support, onboarding, or account management roles preferred. Ability to manage multiple accounts and priorities effectively. Proven ability to work in a collaborative, cross-functional environment. Why Join Us? Be part of a dynamic, customer-focused team that values innovation and growth. Opportunity to work with cutting-edge technology and industry leaders. A supportive and inclusive work environment that fosters professional development. Competitive salary, benefits, and career advancement opportunities. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you! Apply Now!

About vmedulife Software vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn. We are looking for enthusiastic and communication-savvy individuals to join our team as Back Office. The role involves handling inbound calls from clients/end-users regarding ERP implementation support, resolving queries, and coordinating with internal teams for timely resolution. Roles and Responsibilities Handle incoming calls from clients related to ERP implementation and usage Understand client issues and provide first-level support or guidance Escalate unresolved queries to the technical/implementation team Maintain call logs, issue tracking, and follow-ups Ensure timely and professional communication with users Coordinate with internal departments for resolution of client issues Requirements: Any Graduate (Freshers) Good verbal communication skills in English and Hindi/Marathi Basic understanding of ERP or software systems (training will be provided) Patience and a customer-centric approach Ability to learn and understand ERP modules quickly Good documentation and follow-up skills Work Location: 2nd Floor, EFC Business Centre, Hinjewadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Note : 3 Months Paid Internship followed with Full time based on Performance

We are looking for an energetic and motivated professional to join our Customer Success team. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA s success. About FieldAssist FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a Proud Partner to Great Brands, delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram s, Eureka Forbes, Bisleri, Nilon s, Borosil, Adani Wilmar, Philips, Ching s and Mamaearth among others. FieldAssist is certified by Great Place to Work for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture Credibility, Respect, Fairness, Pride and Camaraderie. For one in the Seat: Requirements : Query Resolution: Lead multi-channel query management (calls, whatsapp groups & emails) for user level escalations. Customer Satisfaction Scores (CSAT): Regularly assess and improve customer satisfaction through feedback surveys. Proactive issue identification: Identify and resolve recurring operational issues in support queues, while optimizing ticket volumes through process and management enhancements for greater efficiency. Training & Support: Provide training and support to clients on our products and services. Documentation & Reporting: Prepare and deliver reports on customer success metrics Data Upload: Ensure data uploads and basic portal setups. Who were looking for: Engineering graduates with 0-1 years of experience 2. Excellent verbal & written communication & presentation skills 3. Ability to multi-task and work in a challenging fast paced environment 4. Go-getter attitude and a strong work ethic 5. Proficient in MS Excel & PowerPoint 6. Excellent problem-solving skills, attention to detail and solution-oriented attitude 7. Enthusiasm about technology with demonstrated technical aptitude Know Your Leader: Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth. FieldAssist on the Web: Website: https: / / www.fieldassist.com / people-philosophy-culture / Culture Book: https: / / www.fieldassist.com / fa-culture-book CEOs Message: https: / / www.youtube.com / watch?v=bl_tM5E5hcw LinkedIn: https: / / www.linkedin.com / company / fieldassist / We are looking for an energetic and motivated professional to join our Customer Success team. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive...

The Customer Care Representative is responsible for providing exceptional service and support to customers. This role involves handling inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a strong commitment to customer satisfaction. Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Standardizing the customer service delivery of an organization. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers feedback to the team. Fixing appointments according to the convenience of clients and customers. Interacting with customers to determine whether they have a desirable and shareable experience. Helping every customer service professional improve. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals.

The Acquisition Process Officer in the Branch Banking department plays a crucial role in managing account opening and customer service processes for the Corporate Salary segment within a branch/region. The primary objective of this role is to contribute towards the larger branch banking channel objectives by ensuring high process efficiencies and delivering exceptional customer experiences. Responsibilities of the Acquisition Process Officer include processing forms for account opening and service requests for the Corporate Salary segment with a First Time Right approach, ensuring errors are kept within acceptable norms. They are also responsible for resolving queries and discrepancies raised by stakeholders in a timely manner, as well as collaborating with Channel Partners to address any discrepancies promptly to facilitate smooth client onboarding. Moreover, the Acquisition Process Officer is tasked with ensuring compliance with banking regulations and policies related to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security, among others. They support the Acquisition Process Manager in driving initiatives to reduce operational costs and develop strategies to enhance profitability. Staying updated on products, policies, and market competition is essential for this role, along with ensuring strict adherence to internal guidelines and regulations. The ideal candidate for this position should hold a Bachelor's degree in Engineering, Technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, or Management. Relevant work experience in the range of 0 to 2 years is preferred to excel in this role.,

Role & responsibilities Handling inbound and outbound calls for banking process Attending customer queries Attending customer calls and addressing issues at L1 level Drafting mails and seeking approval for customers issues Managing the data of customers Preferred candidate profile Freshers willing for Customer Service role Should be proficient with Kannada, Telugu, Odiya & Tamil language Proactive and Analytics skills Open for rotational shift

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and Hindi Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and Kannada Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

Excellent communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Problem-solving skills . Fresher Can also Apply Apply at neeta@nextvisionbs.com or call / whats at +91 80773 08341

As a leader in the Education industry, Careerera believes education is the best investment in the future. We are committed to changing lives and the world for the better. Our courses offer a comprehensive, results-oriented curriculum for students pursuing careers in software development, cybersecurity, data science, or product design just to name a few. Courses are offered both online and in-person at campuses worldwide. : Promote/Sell various IT training/certifications to the working professionals. Maintaining records of counselled professionals and track potential professionals for future enrolments. Mentoring professionals through resolving queries and other problems. Intensely following up with the prospects/clients and closing the sales within the sales cycle. Reaching out professionals/clients by making calls, emails and if also face to face meetings/counseling if required. Selling & Advertising Different Training Courses in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries. Negotiating and closing the deals Generate new leads, create sales pipeline and follow with the closure. Diligently communicating, aggressive follow up and priming the lead through different channels. Required Skills: Excellent written and verbal communication. Result-driven with experience of extremely target centric jobs. Confident and persevering risk-taker who thrives in a high-performance high-growth environment. Self-learners with extensive grasping ability so that learners can absorb the product related training within no time. Preferred from Overseas Education Industry and Students Counseling Fair and pleasant personality, Target oriented. Should be highly motivated, result-orientated towards the work. Must have Sales background and EdTech sales experience would be highly preferred.

Job Purpose: To efficiently handle inbound customer queries related to Piramal Realtys services and projects, ensuring timely resolution and excellent customer experience. Key Responsibilities: Receive and respond promptly to inbound customer queries via phone, email, or chat. Document and track all customer interactions, complaints, and requests in the CRM system. Coordinate with sales, finance, operations, and other internal teams to resolve customer issues effectively. Provide accurate information about projects, payment plans, and company policies. Escalate unresolved issues to higher management when necessary. Maintain daily reports and records of interactions and resolutions. Adhere to the company’s quality and service standards. Continuously update knowledge of products, services, and process changes. Skills & Qualifications: Minimum educational qualification: [Typically 10+2 or graduate] Good communication skills in English (verbal & written) Customer-oriented attitude with patience and problem-solving skills Basic computer skills; familiarity with CRM tools is a plus Ability to work in a fast-paced environment with six working days Work Environment and Schedule: 6-day work week with designated weekly off Work hours may include shift timings depending on business needs Employment on third-party payroll, salary and benefits managed by payroll agency

Respond to customer queries via phone, email, and chat in a timely and professional manner Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution Maintain accurate records of customer interactions and transactions using CRM tools Identify and escalate priority issues to the appropriate teams when needed Provide product/service information to customers and guide them on how to use it Ensure customer satisfaction and deliver a consistent support experience Collaborate with internal teams to improve customer experience and process efficiency Meet performance metrics such as response time, resolution time, and CSAT scores

Hiring for Email Support Executive (Flipkart) | 3-month contract, extendable | 16K in-hand | 5-day week, rotational shifts | Must have i5, 8GB RAM, Win 11 system | Apply: gargi.sharma@tryorecruits.com | WhatsApp: 8209947032 Work from home House rent allowance Health insurance Provident fund Annual bonus

The role involves being part of the national team and focuses on re-engaging lost customers throughout India. Your main duties will include developing prospects and building a sales funnel by consistently working with pre-identified data sets provided by the organization. It is important to actively listen to customers and understand their business contexts, as well as effectively handle objections and resolve queries. Excellent verbal and written communication skills, along with strong presentation abilities, are essential for this role. Sales closures will be conducted over telephone and video calls on a monthly basis. You should also be capable of articulating the competitive landscape and highlighting the benefits of the Indiamart Paid Package to potential customers.,

As an Underwriter at our company, you will be responsible for utilizing your in-depth knowledge of the core product to identify risks effectively. You will closely collaborate with the operations and support teams to assess risks and review activations for negative line of business. If merchants do not meet the criteria, you will be required to reject them and communicate the reasons for rejection. Monitoring activated and live merchants to ensure compliance with the registered line of business will be a crucial part of your role. Your responsibilities will also include monitoring transactions to detect potential risks and frauds, documenting fraudulent activities, segregating merchants based on risk levels, and handling transaction disputes in case of discrepancies. You will liaise with partner banks to manage chargebacks and customer disputes while engaging with merchants to understand their risk mitigation strategies. Additionally, you will play a pivotal role in identifying opportunities to automate risk mitigation processes and collaborate with the product and sales teams to develop a robust risk engine for fraud prevention. Building strong relationships with banks, CPV companies, and vendors to address daily queries effectively will be a part of your routine. Staying updated on industry best practices related to risk and fraud management is essential for success in this role. The ideal candidate for this position should have a comprehensive understanding of appraisal methodologies for different types of self-employed borrowers seeking unsecured credit limits. A minimum of 2 years of experience in credit underwriting within a Bank, NBFC, or Fintech institution is preferred. Qualifications such as B.Com/MBA/CA/CS/ICWA will be advantageous. This is a full-time position, and the salary offered will be as per the company's standards. If you have more than 3 years of relevant professional work experience and possess the required skills and qualifications, we encourage you to apply for this challenging opportunity.,

As a Digital Relationship Manager (DRM) at our organization, your primary role will involve engaging with customers through various virtual channels like phone calls, emails, and digital platforms to offer personalized financial solutions. You will focus on promoting and selling a diverse range of banking products, with the aim of increasing CASA balances, fixed deposits, and cross-selling unsecured loans, credit cards, lines of credit, and other investment opportunities. Your responsibilities will include: Customer Engagement & Relationship Building: - Act as a financial advisor catering to Savings & Current Account (SA) customers, providing tailored services and solutions. - Strengthen and nurture relationships with existing clients through regular interactions such as calls, emails, and personalized communication. - Offer timely information on interest rates, exchange rates, and relevant financial products. Cross-Selling & Revenue Generation: - Drive cross-selling efforts by recommending suitable banking and third-party products to fulfill customer needs and enhance wallet share. - Identify and profile potential clients for customized product offerings to increase product penetration. Customer Support & Query Resolution: - Address customer inquiries over inbound calls promptly, accurately, and with a focus on resolving issues in the first call. - Educate customers about the bank's digital banking services to enrich their overall banking experience. Target Achievement & Performance: - Meet and surpass quarterly sales and business targets set by the organization. - Maintain high-quality standards in customer communication and service delivery consistently. Requirements: - Education: Bachelor's degree in any discipline. - Experience: 1-6 years of total sales experience, preferably in virtual banking services or the financial industry. - Communication: Proficient in conversational and written English. - Sales Skills: Demonstrated persuasive skills with a customer-centric approach and a proven track record of achieving sales goals. - Technical Proficiency: Familiarity with CRM systems and digital sales tools, with the ability to navigate through different tools to assist clients effectively. - Interpersonal Skills: Capable of building rapport with clients and delivering exceptional service. - Self-Motivation: Proactive, self-directed, and comfortable working independently in a virtual setup. Joining our team at IndusInd Bank offers a stimulating opportunity to operate in a dynamic virtual environment, enabling you to engage with customers nationwide and drive significant financial outcomes. If you are enthusiastic about sales, relationship management, and providing exceptional customer experiences, we look forward to hearing from you. This position is full-time with the requirement to be based in Gurugram, Haryana. Preferred candidates should be able to commute or relocate to the mentioned location. For application, please provide details regarding your current CTC, notice period, and any prior experience in Banking/NBFC Sales. Education: Secondary (10th Pass) is preferred. Experience: At least 1 year of experience in sales is preferred. Job Type: Full-time,

Designation : Assocaite/Sr. Associate Exp. - 0 to 3 yrs Graduation is must Shifts : 24/7 Rotational Shift 5 days working , 2 days rotational off Both side Cab Contact - Divyanshi ( 8905115503 )

Roles and Responsibilities Ensure compliance with RBI guidelines and internal processes for effective query resolution. Escalate complex issues to senior team members or principal nodal desk when necessary. Manage complaints received through various channels (inbound calls, emails, web chats) and resolve them efficiently. Handle queries related to credit cards, ensuring timely resolution and excellent customer service.

Job Description SLA / TAT - To provide faster resolution to customer e-mails through effective shift management and liaison with other functions. Ensure that team provides timely resolution all customer E-mails Respond to customer queries on the same day when mail is allocated. Rostering of the team to be done basis expected weekly volumes to ensure all customer mails are responded to, within the agreed timelines. Plan of action to be circulated to the team everyday in a timely manner and ensure cases are prioritized in such a way to meet the timeline committed to customer. Ensure that team raises NFTR queries to other functions in a timely manner and with adequate details, so that resolution is received without any delays. To effectively monitor NFTR cases, liaison with the other functions for resolution, follow the escalation matrix whenever required, in order to meet the resolution timeline committed to customers. Team Productivity - Drive the team to achieve the productivity targets set, to ensure prompt response to customer emails. Same to be done considering the increase in volumes and targets on turn around time. Identify training needs of the team and conduct coaching sessions to improve the learning curve. Conduct regular feedback sessions with officers, basis QA sample checks done. To effectively hand hold new officers during the first month and ensure they are trained to respond to customers directly after one month on the job. Ensure complete notice period is served by the officers at the time of exit. To plan in advance to ensure there is no productivity dips due to any exit. Customer Focus & Service Experience - Drive the team to provide resolution of queries to be Customer Focussed by providing faster and accurate qualitative resolution / response. Random sampling of cases to be done for the entire team as a part of internal quality check. To provide individual feedback to the officers based on internal / external sample checks done

: Prepare and review Peptide API Drug Master Files (DMFs) for submission to the US FDA and other regulatory agencies. Handle deficiency responses and interact with regulatory authorities for query resolution and clarification. Prepare and manage ANDA Drug Substance Modules and support associated submissions and updates. Compile and submit DMFs, and support any lifecycle management or post-submission queries. Maintain current knowledge of regulatory guidelines and ensure regulatory compliance across all submissions. Participate in internal and external project discussions and contribute to the preparation of regulatory project presentation slides and documentation. Ensure coordination between R&D, Quality, and Manufacturing teams for gathering and verifying technical data. Exhibit strong technical writing and communication skills to ensure clarity and compliance in submissions. Support regulatory strategy development and planning for new drug substance filings. Required Skills: Peptide API DMF Preparation | Expert DMF Review & Deficiency Responses | Expert Regulatory Knowledge | Expert Technical Writing | Expert Communication & Coordination | Expert