749 Query Resolution Jobs - Page 19

Dedicated to COD ( cash on delivery ) confirmation calls. Fluent in Hindi and good at English, any other language is an added advantage. Ability to transfer information and get the COD confirmation is the prime focus 80-100 calls a day on average .

Handle customer queries efficiently by answering and resolving them in a timely manner. Manage doctor appointment scheduling and ensure the smooth flow of patients. Oversee the patient registration process, ensuring all information is captured accurately. Facilitate the billing process for patients, ensuring correct invoicing and payment. Coordinate with various departments to streamline operational activities and improve patient experience. Provide assistance and support to both patients and staff in various operational tasks to ensure efficient hospital functioning.

Role Responsibilities: Handle inbound customer calls and address queries or complaints Ensure first-call resolution while maintaining customer satisfaction Adhere to process guidelines and quality standards Communicate clearly and effectively with customers in Hindi and/or English Key Deliverables: Timely resolution of customer queries with minimal escalations High customer satisfaction scores and feedback Accurate call logging and follow-ups Compliance with company policies and data handling norms

Role Summary To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR). Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO). Core Duties/Responsibilities The successful candidate will be responsible for the following: Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues. Establishing effective working relationships with key personnel. May act as a Lead. Coordinating and facilitating the work of others. Contribute towards the quality and compliance process, through the checking of casework where appropriate. Identifying key issues and patterns from data Completion of targeted work and to the required level of accuracy. Working well within teams and supporting colleagues. Professional communication in both written and oral forms. Identify own training needs. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Essential Complaint handling/IDR experience. Good communication and Written. Strong in Email writing Numerate, articulate, strong attention to detail, excellent grammatical skills and able to present complex information in plain English. Able to persuade and influence others to achieve agreed objectives. Experience of dealing with stakeholder groups/external organisations. Analytical thinker with an enquiring mind. Advanced and specialised expertise developed through job related training and work experience Desirable Pensions experience. A good working knowledge of pensions administration software. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTCRole & responsibilities More Info whatapp only 9535677276.

Manage end to end payroll processing, Attendance management Ensuring accuracy of employee data & compliance with regulations Collaborate with HR &finance team to verify data Process payroll transactions including salary adjustment, bonus & deductions Required Candidate profile Hands on experience in payroll processing and knowledge of Spine HR software Strong understanding of tax regulations and compliance standards Effective communication and problem-solving abilities.

To underwrite and manage the portfolio in assigned area. 1. Support and co-partner with business teams to manage end to end credit approval for the designated region 2. Underwrite for all customer segment for retail and high value cases and present to senior level 3. Authorize deviations raised and documented by underwriters in compliance with credit policy. 4. Finalize review of credit memos, prepared by underwriters, and approval/ decline sign-offs on every file after checking for documentation requests. 5. Approve all disbursement requests on the basis of achieved adherence to requirements and full documentation attainment at the branch level. 6. Ensure timely completion of personal discussion documents through customer visits if required. 7. Oversee and initiate follow-ups with external vendors to ensure timely query resolution/ report submission and eliminate any undue/ non-process related delays. 8. Co-ordinate with the recoveries team and generate business insights. 9. Lead a team of credit approvers to ensure portfolio quality and delinquencies. 10. Engage in development, implementation, review and monitoring of various credit programs and providing training and coaching to continuously upgrade the competency of the team and improving upon processing efficiency of the HUB 11. Ensure due diligence in credit analysis, customer application screening, evaluation, underwriting and sanctioning of loan. 12. Evolve underwriting norms customized to the local market needs and ensure continued enhancement and execution of consumer credit risk strategy. 13. Adhere to all norms and regulations required. MBA/PGDBA/PGPM or Equivalent in finance

Required Skills Technology | Operating System Shells|Bash Unix Shell Technology | Cloud Platforms, Administration | Microsoft Azure Technology | Cloud Platforms, Administration | Amazon Cloud Services (or AWS) Technology | (Operating) System Administration|Unix Administration Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | CJE / CI Associate / AZ-900 / CLF-CO1 Details: 1. Support the Business Finance Manager in Pricing, MIS, Sales and Expense Analysis, Program Margin Analysis, Query resolution and in Financial Planning and Budgeting 2. Should be able to interact with cross functional teams like Sales, Delivery, Operations, HR and legal in ensuring completion of the required tasks 3. Should have minimum qualification of B Com/ M Com with about 6-10 years of work experience in a Medium / Large software/ related company 4. Should be fluent in English and a Proficient in Excel and PPT 1. Business Analytics 2. MS Excel 3. MS Powerpoint

Quintes Global hiring for Senior Process Associate Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Senior Process Associate Customer Services (Order Management) Job Summary: The Customer Service(Order Management) Associate will be responsible for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The role requires the incumbent to support the Team Lead in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. The Customer Service Associate will be required to timely process the orders, and work in a cross functional environment, as per requirements. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. Key Responsibilities: Proven experience in Shared Services or BPO operations Knowledge/ exposure to manufacturing setup and preferably related industry domain Customer/ BU understanding and Responsiveness to Business Changes and requirements Ability to provide accurate data and influence recipients in relation to analysis and decisions Ability to drive documentation of operating procedures and implement process improvements Effective communication and problem solving skills Ability to plan and effectively deploy resources to maximise utilisation. Overall exposure to computers, ERP, internal business applications. Proficiency in using reporting tools. Knowledge of compliance requirements Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The Team: APAC Total Rewards team based out in India, Noida looking forward for an open position in the Gurgaon /Noida office to support Content business for GlobalLogic The Role : Facilitating alignment between global and local TR programs. Supporting the regional Total Rewards projects, activities for APAC region. Supporting the implementation of compensation, benefits, and recognition programs related analysis across APAC teams. Managing the day-to-day aspects of compensation and benefits programs, including salary adjustments, performance bonuses Supporting in Compensation & Benefits surveys to ensure competitive compensation packages. Ensuring compliance with all relevant regulations and internal policies related to compensation and benefits. Managing stakeholders from delivery and HR teams, communications and query resolutions. Collaborating with global Total Rewards team members to ensure smooth implementation of the Compensation & Benefits reviews. What You'll Bring: Bachelors' / Masters Degree in Human Resources Any recognized certification(s) in Total Rewards domainis preferred About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure

Job Overview: We are seeking a motivated and highly organized BDS graduate to join our academic team as an Operations Executive. The role will require a strong understanding of academic processes, coupled with excellent coordination skills. As an Operations Executive, you will oversee the day-to-day functioning of academic operations, ensuring smooth processes, enhancing student experiences, and fostering collaboration among faculty and staff. Key Responsibilities: Academic Process Management: Oversee the daily operational activities of the academic department to ensure smooth functioning. Coordinate and manage the scheduling of academic programs, examinations, and assessments. Ensure timely and efficient implementation of academic policies and procedures. Team Coordination: Manage communication between the academic team, faculty members, and administrative staff. Act as a liaison between faculty, students, and other departments to ensure operational needs are met. Student Support & Engagement: Oversee student queries related to academic schedules, exams, and course content. Ensure that student feedback is gathered and used to improve academic services. Work closely with the academic advisors to ensure that students receive adequate guidance and support. Data Management & Reporting: Maintain and update academic records, schedules, and other relevant data. Prepare and present regular reports on academic performance, resource utilization, and other key metrics. Quality Assurance: Help maintain the quality and integrity of academic programs by implementing quality checks and reviewing feedback. Collaborate with faculty to ensure continuous improvement in curriculum delivery. Strategic Planning: Assist in the planning and implementation of academic goals, timelines, and objectives. Contribute to the development of strategies to enhance the academic experience for both faculty and students. Skills and Qualifications: A BDS (Bachelor of Dental Surgery) degree is required. Must have appeared for NEET MDS and INI CET MDS in the past. Previous experience in an academic or educational operations role is preferred but not mandatory. Strong leadership and management skills. Excellent organizational skills and attention to detail. Good communication and interpersonal skills. Ability to work in a collaborative team environment. Knowledge of educational processes, systems, and regulations. Proficiency in using MS Office or similar tools for data management and reporting. Ability to manage multiple tasks simultaneously and meet deadlines. Preferred Attributes: Understanding of academic technologies and digital platforms. Previous experience working in educational institutions, specifically in academic management or support roles is preferred Ability to analyze data and provide insights to improve operational efficiency.

Role: Order management - Process Specialist Exp: 1.2+ yrs experience in Order management, processing, fullfilment etc Good Communication must Location: Chennai Rotational shift Immediate joiners Regards, Ramya 8489756652

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU : Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: • Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) • Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries • Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website • Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT • Coordinating with other departments on a daily basis and following up with them diligently • Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: • Excellent verbal and written communication skills • Ability to work independently and under pressure • Comfortable with rotational shifts Perks: • Day Shift • 5 Days working

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

Job Title: Customer Support Specialist Experience- 7 to 12+ years Location: Kadubeesanahalli, Bangalore Interview Mode- Virtual Interview Roles and Responsibilities Customer Interaction: Respond to customer inquiries via various channels (phone, email). Provide accurate information regarding products, services, and policies. Listen actively to customer concerns and questions. Problem Resolution: Diagnose and resolve customer issues efficiently and effectively. Escalate complex issues to senior support or relevant departments when necessary. Follow up with customers to ensure their issues have been resolved satisfactorily. Ticket Management: Ensure Tickets are up to date Escalate the tickets to the relevant teams Ensure JIRA tickets are created for the relevant issues and assigned to the concerned person or team Product Knowledge: Maintain a deep understanding of the companys products and services. Keep updated on product changes, enhancements, and new releases. Documentation: Document customer interactions in the customer relationship management (CRM) system. Maintain records of customer feedback and complaints for future reference. Create and update FAQs, knowledge base articles, and support documentation. Customer Education: Provide guidance and training to customers on how to use products or services effectively. Offer tips and best practices to enhance customer experience. Team Collaboration: Work closely with other departments (e.g., sales, marketing, product development) to ensure a consistent customer experience. Collaborate with peers to share best practices and improve service delivery. Performance Metrics: Meet or exceed established performance metrics (e.g., response time, resolution time, customer satisfaction scores). Participate in regular training sessions to enhance skills and knowledge. Quality Assurance: Participate in quality assurance processes to ensure high standards of service. Provide feedback on processes, systems, or tools that could improve customer support. Crisis Management: Handle challenging customer interactions with professionalism and empathy. Manage customer expectations during service disruptions or delays. Continuous Improvement: Stay informed about industry trends and best practices in customer support. Contribute to the development of customer service policies and procedures. Flexible working hours: Flexibility in working hours (rotating shifts) Flexible with working on Indian holidays in lieu of a compensatory off Shift-wise weekend monitoring of customer emails. Skills Required Communication Skills: Excellent verbal and written English communication skills to interact with customers effectively. Problem-Solving Skills: Ability to analyze issues and develop effective solutions. Empathy: Understanding and addressing customer needs and concerns with compassion. Technical Proficiency: Familiarity with CRM systems and other customer support tools. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Excel Proficiency: Strong knowledge and hands-on experience with Microsoft Excel , including formulas, pivot tables, and data analysis. Industry Experience: Candidate must have prior experience working in the IT industry . Flexibility in work timings: Should be flexible to work on Indian holidays to support the US working days. Flexible to work during weekends on a rotational basis.

Coordinating and communicating with the stakeholders, which may include suppliers, and internal teams members. Closely following up, monitoring, updating the progress of activities, and identifying the areas of improvement to take necessary steps in order to achieve the targets, in the defined timeline. Solving the various queries and/or doubts received from stakeholders (predominantly suppliers), and providing them all the necessary required supports. Working on internal necessary applications associated with the activities. Preparing accurate summary of the latest status of the activities on daily and/or weekly and/or monthly basis. Qualifications Bachelors degree (B.A., B.Sc. BCA etc.) from an accredited college or university or Equivalent Should have two or more years of experience in relevant or equivalent field. Having the knowledge of the apparel industry (experience in production or quality audits background will be a plus) Basic knowledge of Microsoft applications including Word, Excel, PowerPoint etc Additional Information Focused and self-driven personality. Delivers commitment towards work, department, and the organization. Personality with Honesty & Integrity. Flexibility and ability to work closely on timelines. Excellent planner and Organizer. Effective Communicator in English with convincing abilities.

Hiring for International Customer Support Location: Bangalore Experience: Min 1 Yr in International Voice Support Qualification: Graduate (Mandatory) CTC: 4 - 7 LPA Shifts: 24/7 US Rotational Shifts/ WFO Notice: Immediate Contact- HRMAYUR-7357769199

Preference will be given to immediate joiners. This is a 50% sales and 50% servicing profile. Roles and Responsibilities Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement. Understand customer needs and assist in finding the right tenant or property with tailored solutions. Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. Utilize internal tools and adhere to company guidelines to deliver efficient and high-quality service. Go the extra mile to provide exceptional customer service and ensure customer satisfaction. Doing cross-selling and upselling for parallel services Mode- Work From Office Candidates needs to be fluent in English and Hindi/Kannada/Tamil Location- Bangalore Incentives- 15000 to 20000 per month Benefits: 1. Medical Insurance of 1 lakh 2. Free lunch, snack, and beverages 3. Promotions and increments every 3 months from the joining date. 4. Spot Awards, Vouchers. In case of any query, kindly connect on 9066141122

Desired Candidate Profile Excellent communication skills in English language (written & spoken). 0-5 years of experience in BPO/customer service industry. Ability to work flexible shifts including evenings, weekends, and holidays as per business requirements. Strong problem-solving skills with attention to detail for query resolution.

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.

JOB DESCRIPTION Account Specialist - ePayment Gateway Account Job Grade Range : JG 2A- 2C Campaign/ Department : ePayment Gateway/Operations #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards Whats your mission? As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Youll help us deliver excellent service to our partner brands by performing these tasks: Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for? Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level. At least 2 years of experience in the BPO or contact center environment. Preferably with experience in the Financial, Banking, or Fintech industry. Bachelors degree in any field. Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat). Strong problem-solving abilities with the capacity to handle complex and demanding cases. Willingness to transition between teams to support business needs effectively. Must be open to working rotational shifts, including weekends

Job Position : Associate Training Coordinator Minimum Experience : 0-6 months Location : Gurgaon Timings: Flexible with Shifts Contact: Jasleen KaurJasleen.2.Kaur@niitmts.com 7042458078 - share resume on WhatsApp Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are looking for enthusiastic candidates to join our team as Voice & Non-Voice Support Executives. The role involves providing excellent customer support through chat and email channels, ensuring quick and accurate resolution of queries. Role & responsibilities Handle customer inquiries via chat and email professionally and efficiently Provide timely and accurate information to customers Maintain a positive and friendly communication tone in Hindi and English Meet performance targets related to customer satisfaction and response times Update and maintain records of customer interactions Preferred candidate profile Good communication skills in both Hindi and English Prior experience in chat/email support is a plus but freshers are welcome to apply Ability to type quickly and accurately Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and manage multiple tasks Benefits: 2-way cab facility Incentives based on performance Friendly work environment

Roles & Responsibilities Collecting report of the satisfaction level of customers after completion of vehicle service from our service station conveying the information of breakdown of Bharat Benz vehicles of our customers to the the respective service managers Letting customers know about the upcoming date of their vehicle service Ideal Candidate Must have good communication Skill. Must have a good knowledge in MS office tools especially in MS Excel. Basic knowledge about customer care activities. Qualification: Any graduate/Diploma Experience: 0-2 Year Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus