2134 Query Resolution Jobs - Page 18

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Microfinance Training Manager provides support by creating disseminating and educating sales staff with respect to the product, process, policy and operations of the microfinance business. This role contributes towards knowledge dissemination in terms of product policy sales support, and query resolution for smooth functioning of business. Key ...

Role & responsibilities We are seeking a detail-oriented and customer-focused CRM professional to manage our Customer Relationship Management system and ensure smooth customer engagement. The role involves handling customer data, resolving queries, driving retention strategies, and ensuring excellent client satisfaction. Key Responsibilities: Manage and update customer records in the CRM system. Handle customer queries, complaints, and feedback in a professional manner. Build strong customer relationships to ensure repeat business and retention. Coordinate with sales, service, and marketing teams for smooth customer handling. Track and analyze customer interactions, prepare regular reports o...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks suc...

Role : VIP Consultant Location - Thane About the Team : Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, were the go-to team when it really matters. Your Mission as a VIP Consultant If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling! As a VIP Consultant, you'll work closely with our HNI clients, ensurin...

Key Accountabilities: Assess maintenance issues, review procedures and make decisions utilising all relevant resources available to ensure appropriate action is taken. Completion of assigned tickets as required. Carrying out all duties in line with client procedures. Communicating with outsourced support/clients /residents and internal teams on issues and actions taken. (Where appropriate to do so, refers clients/Property Managers to more experienced Property Managers or Supervisors where information sought is beyond current knowledge level or where a client escalation procedure is documented). Providing relevant, timely and accurate information to client and caller where appropriate. Answer...

Role : VIP Consultant Location - Sakinaka About the Team : Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, were the go-to team when it really matters. Your Mission as a VIP Consultant If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling! As a VIP Consultant, you'll work closely with our HNI clients, ensu...

Roles and Responsibilities Responsible for managing customer orders, coordinating with production and dispatch teams, and ensuring timely delivery and customer satisfaction. The role involves handling customer inquiries, resolving complaints, and maintaining excellent communication between customers and internal departments. Receive and process customer orders accurately in ERP Coordinate with the production, planning, and dispatch teams for on-time order fulfillment. Maintain regular communication with customers regarding order status, delivery schedules, and product availability. Handle customer complaints, returns, and feedback professionally and ensure quick resolution. Prepare and share...

As an E-Commerce Manager at our company in Lucknow, you will be responsible for managing end-to-end and scaling e-commerce operations across platforms, driving IVR sales and online business growth. You will lead vendor onboarding and oversee the management of the marketplace. Your role will involve driving online sales growth, optimizing product listings, pricing, and promotions. Additionally, you will coordinate with marketing, operations, supply chain, and logistics teams to ensure smooth order fulfillment. Monitoring analytics, conversion rates, and implementing strategies to improve performance will be crucial. Your focus will also be on ensuring customer satisfaction through timely reso...

We are looking for a Female Customer Care Executive, fluent in English, with excellent communication skills and a positive attitude to handle customer interactions and deliver exceptional service in a professional setting.

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such...

As a Sky Service Distribution Officer, you will be the front line of customer support, ensuring a positive and efficient experience for our customers. Your primary role is to resolve customer queries and provide accurate information on our retail liability products and services. You will be an integral part of our contact center team, contributing to a seamless and satisfying customer journey. A high school diploma or equivalent is required. Prior experience in a customer service role, preferably in a banking or ficial institution. Excellent communication skills, both verbal and written, in English and local languages. Strong problem-solving abilities and a customer-centric approach. Ability...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks suc...

Role Description Ensure the continued delivery of a robust and stable operating environment to support the Global Trade Services (GTS). Contribute to the overall operational strategy of GTS function and responsible for its effective implementation. Improve service delivery and productivity to maximise service quality and operational efficiency and minimising operational risk through the effective implementation of appropriate controls. Demonstrated commitment to continuous process improvement is required with good People management skills. This role is part of the Trading assistants which require the trade/risk to be captured on T0 basis. Critical task which involves constant interaction wit...

Key Responsibilities Handle inbound calls from customers and retailers to resolve queries related to BytePes EMI schemes, upgrade offers, payment process, and app functionality. Outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding and activation journey. Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps. Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems. Address escalations raised by field teams or customers and ensure timely resolution with proper documentation. Clearly explain Byte...

Role Overview: The Payroll Partner will be responsible for managing the end-to-end activities related to employee Full & Final (F&F) settlements, query management, and stakeholder coordination to ensure accurate and timely payroll processing. The role demands strong analytical, coordination, and communication skills with a focus on precision, compliance, and employee experience. Role & responsibilities: Prepare and validate Full & Final settlement inputs in line with organizational policies and payroll timelines. Ensure accurate computation of recoveries, leave encashment, and other terminal benefits. Perform data verification and reconciliation before submission to the payroll team for proc...

We are looking for a Female Customer Care Executive , fluent in English, with excellent communication skills and a positive attitude to handle customer interactions and deliver exceptional service in a professional setting. House rent allowance

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly repo...

Key Responsibilities: Make outbound calls to customers to confirm scheduled appointments or service visits. Verify and update customer information in the CRM or scheduling system. Communicate clearly and professionally to ensure customers understand the appointment details. Handle basic customer queries or route complex concerns to the appropriate department. Send follow-up messages or emails confirming call outcomes. Maintain daily call logs and reports on communication outcomes. Collaborate with internal teams to optimize scheduling and improve customer engagement processes. Support marketing or feedback campaigns when required. Required Skills and Qualifications: Excellent verbal communic...

I m hiring for international voice processes (Noida ) Salary Upto 40k in-hand Virtual Interview Both side cab facility Good incentives Hiring undergraduate and graduate both Call Anam 82878-97782 Required Candidate profile Candidates should have good communication skills Ready to work in night shift Apply and build hands-on experience in International Customer Support (Voice Process).

This is a very consumer-facing role but not in the way most people think. You won t just handle DMs or "answer calls." you'll be the bridge between brand and customer, shaping how people feel, trust, and connect with AMINU. If you're someone who loves people, enjoys solving problems, and wants to build a strong foundation in marketing this is your playground. What you'll do - Talk to customers, listen carefully, answer their questions, and make skincare feel personal. - Guide people through routines, solve small concerns, and make them feel at home with AMINU. - Observe how customers interact with our website - notice what works and is a work in progress. - Share your learnings with the team...

International Voice Process (US Shifts) Salary – 2.5 LPA to 6.3 LPA Shifts – US Rotational Working Days – 5 days working Experience – Freshers and Experienced Requirement – BPO exp. Notice Period – Immediate joiners Contact – Divyanshi(8905115503)

COMPREHENSIVE JOB DESCRIPTION TEMPLATE A. POSITION BACKGROUND ORGANIZATION / Medi Assist Insurance TPA Private Limited DIVISION SUMMARY DEPARTMENT SUMMARY To serve the customers well by delivering a high standard, efficient customer service and to represent the organization in the possible best way. B. POSITION DETAILS DIVISION / Customer Relationship Management DEPARTMENT DESIGNATION GRADE (BAND) Executive / Senior Executive REPORTING TO LEVEL A3/A4 LOCATION Bangalore C. POSITION REQUIREMENTS Education Minimum: Graduate Other Requirements Qualification: Any graduate Experience Minimum: 0 5 Industry: Healthcare D. Job Description/Key Roles & Responsibility • • • • Receive and check claim doc...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. . Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tas...

Handling customer queries, and providing chat, voice, and email support. Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers. Troubleshooting problems and seeing them through to resolution. Demonstrating excellent product knowledge to enhance customer support. Escalating users unresolved issues to the appropriate internal teams. Excellent comprehension skills - ability to clearly understand and address customer needs appropriately.

As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the conta...