2720 Query Resolution Jobs - Page 18

Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America. We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations. Make a real impact At La...

HELLO JOB SEEKERS!! GREETINGS, Are you ready to kickstart an exciting career with a dynamic multinational BPO in Kolkata? We are looking for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE EXECUTIVE PROCESS- Domestic PROCESS LOCATION- Kolkata Roles and Responsibilities Resolve queries and concerns of customers from various countries in a timely and professional manner. Work on blended processes for international voice support, including inbound process handling. Provide accurate information to customers regarding products/services offered by the company. Desired Candidate Profile UG/Graduate/Experience all are eligible. Strong understanding of query ...

Company Name:- Vyapar App Customer Experience-Inbound ( Freshers Pass out 2022) About Vyapar: Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on software usage, resolv...

The Collections Executive will manage all aspects of debt & sales collection for the assigned accounts. They will be responsible for following up with clients to ensure payments are made on time, resolving client queries related to payments, and maintaining accurate records of collections and outstanding balances. This is a full-time, on-site role based in Nagpur, requiring close collaboration with the finance and accounts team to meet collection targets. Preferred candidate profile Proficiency in sales and Debt Collection processes Strong Communication and interpersonal skills for effective client interactions Analytical Skills to assess and address outstanding accounts Basic understanding ...

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 01-05 Year FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on s...

Role & responsibilities The role involves managing customer interactions with professionalism and accuracy, ensuring every query is acknowledged, understood, and resolved within defined service standards. It includes guiding customers through charging-related concerns, usage of digital platforms, billing clarifications, and general service assistance while maintaining a high level of product knowledge. The responsibilities extend to documenting interactions in the system, following compliance and data-security protocols, and coordinating with internal teams when issues require further investigation. The position also demands consistent achievement of quality, productivity, and customer satis...

Role: Assistant Manager -CRM Exp 4+ Years Location: Gurugram HR Industry: Real Estate Development Role and Key Deliverable: Front End and Back End of Customer Service and relations Management Good knowledge and understanding of BBA [Builder Buyer Agreement] , TPT, ATS and Other Agreements like Property Transfer, Re-Sale, Project Finance and Coordination with Bankers & Financial Institutions Making Transfer Set, Name Addition /Deletion in the documents, whenever required. Preparation of Technical Documentations pertains to Agreements-BBA, TPT, knowledge of Making TPA and PTM. Good understanding of Customer Relations procedures & systems Ensure timely Demand Raising for Payment Collections and...

As a Marketing Intern at Pulse Pharmaceuticals, you will be part of a dynamic team that offers hands-on exposure to various facets of pharmaceutical and healthcare marketing. Your role will involve market research, analytics, presentation development, on-ground activities, campaign coordination, query resolution, and sales support. Key Responsibilities: - Conduct market research by performing secondary and primary research to gather insights on competitors, products, and market trends. - Analyze data from campaigns, sales trends, and customer feedback to generate actionable insights for the team. - Prepare impactful PowerPoint presentations and reports for internal meetings, reviews, and str...

Contact Person- HR Anushika(9560061485) Location: Sector 44, Gurgaon Interview Mode: Face to Face Job Profile: Customer Service Associate Roles and Responsibilities: Providing customer support over the phone or an Email. Reaching productivity that meets job standards, while working with speed and accuracy. Answer queries about products or the company. Meeting and exceeding targets as assigned periodically. Responding in a timely and effective manner to all internal communication ISMS Responsibilities: Be aware and comply with the ISMS Policy, procedures and objectives; Actively participate in ISMS exercises; Request access to information access from their Team Leaders/ Executives; Report kno...

Current requirement is for Business analyst role with GPP configuration . Please help to get Business analyst profile. Below is the JD ( Bold sentences must have skill set). Experience range can be 5-10 years Location : Pan India Quick joiner ( Max range is 30-40 days) is minimum criteria. Three positions in total: India : APAC working hours India : 2:00 pm to 11:00 pm India : India/Mexico/Peru : USA time zone SME - Roles and Responsibility (Functional Expert / Business Analyst and expert for GPP : Global Play Plus) Onsite GPP expert Act as the focal point for any GPP related question or issue and liaise between customer and teams Participate in different LLD (Low Level Design) / ILD (Interf...

Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Wagle Estate, Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Sayali Mobile: 9158043197

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR CUSTOMER SUPPORT : Roles And Responsibilities - *Document customer interactions and outcomes in a clear and concise manner *Proactively identify and escalate issues to the appropriate department, as needed *Collaborate with internal teams to provide the best possible customer experience *Maintain a positive and professional at all times, even in difficult situations *Excellent written and verbal communication skills *Strong problem-solving and decision-making skills *Ability to work well and handle difficult customer situations with empathy and professionalism Hiring For Noida - International Process : Salary - 3 LPA Ug/G...

Job description Kindly Drop your CV on WhatsApp 9220937208 (Prerana). Location: Sec 18, Udyog Vihar, Phase 4, Gurgaon, Haryana Work Mode: Work from office Working Days: 6 days Work Experience: 1 years Role & responsibilities: *Engage with clients to understand their needs Its blended process 50% email and 50% Inbound calls. *Build and maintain strong client relationships over chat or email to drive and enhance customer satisfaction. *Should have knowledge on Customer service Preferred candidate profile: *Minimum Graduation is required *Candidate should have 1 years of experience with documents. Experienced candidates can apply. *Excellent English communication. Kindly Drop your CV on WhatsAp...

Job description Job Opening Ticketing & PNR Executive | Clear Trip (Travel Process) Company: Radical Minds Technologies Pvt. Ltd. Location: C-46, Sector 57, Noida Work Mode: Work from Office | Immediate Joiners Preferred --- Position: Ticketing & PNR Executive (Travel Process) Job Role - Flight ticketing & PNR creation - Handling booking amendments/changes - Managing travel queries for domestic & international bookings - Coordinating with customers for smooth travel assistance Eligibility - Graduates / Undergraduates can apply - Freshers & experienced both eligible - Strong interest in the travel/ticketing domain -- Experience in Travel process - For Freshers , GDS Certification is mandatory...

Hiring for International voice process UG/Grad Fresher UG with 6 months Exp. in International Voice Location - GGN /Noida Salary Upto 4.5LPa 5 Days working Rotational Shifts 2 week offs Rotational Immediate joiner only HR Rohit 8178634637

Role & responsibilities Position Overview Job Location is Hyderabad. The Customer Support Head is responsible for leading the customer support function to ensure exceptional service delivery, prompt issue resolution, and a superior customer experience. This role oversees support operations, develops customer service strategies, and manages the team to achieve service excellence and customer satisfaction goals. Key Responsibilities 1. Strategic Leadership & Planning Develop and execute customer support strategies aligned with company objectives. Identify trends, opportunities, and challenges to enhance service standards. Establish and track customer service KPIs and performance targets. 2. Te...

Customer Care Executive(handle queries and complaints of customer) Both Voice and Non - Voice Process Maintain Customer Satisfraction UG/GRAD/PG ( any field) Call/Whatsaap HR Manvi @79008 14086 Required Candidate profile Excellent Verbal & written Communication Fresher & Experienced can apply Must be comfortable in Rotational shifts & week offs CTC can go upto 33k+ PLI( Experienced) CTC can upto 26k + PLI ( Fresher) Perks and benefits Incentives PF Cab Facility

As a Customer Support Manager, your role involves leading, mentoring, and motivating a team of customer support executives to deliver exceptional service. You will conduct regular training and performance reviews to ensure team effectiveness and manage staffing levels, scheduling, and workload distribution to maintain service standards. Ensuring timely resolution of customer queries, complaints, and escalations through multiple channels such as email, chat, phone, and social media will be crucial. Key Responsibilities: - Monitor key metrics such as CSAT, NPS, FCR, and TAT to drive continuous improvement - Implement best practices and SOPs to enhance the overall customer experience - Identify...

As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact...

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, issues, and feedback via email. The ideal candidate will have excellent written communication skills, a strong understanding of customer service principles, and the ability to provide timely and effective solutions to customer concerns. Job Responsibilities Strong command over written English (grammatically correct written English) Customer Support Assist the customer process and solve Customer queries via email or chat. Ensuring customer satisfaction through prompt responses and query resolution Coordinate with interna...

Job description: Key Responsibilities: Be the first point of contact for customer queries via phone, email, and chat. Troubleshoot and resolve basic technical issues; escalate complex ones as needed. Document issues and solutions accurately in the support system. Manage and prioritize multiple support tickets for timely resolution. Follow up to ensure customer satisfaction and share user insights with internal teams. Requirements: 12 years in customer or technical support (SaaS/ERP preferred) . Strong problem-solving and clear communication skills. Ability to explain tech concepts in simple terms. Quick learner, organized, and proactive. Team-oriented with a customer-focused approach. Prefer...

Job Description - Bid Manager (Tendering Documentation) No. of Positions - 2 Role Overview The Bid Administrator will play a critical support role within the E-governance Department. This role is strictly clerical and focuses on the efficient preparation, compilation, and submission of tender documents based on instructions from the Tendering Manager. This position requires meticulous attention to detail, strong organizational skills, and the ability to efficiently handle time-sensitive government procurement requirements. Key Responsibilities 1. Tender Management Submission Documentation: Prepare, compile, and format all documents required for tender submissions (e.g., standard forms, affid...

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat. Good knowledge of Airlines Fares/Hotel & Car bookings and working experience on GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs. Maintaining high accuracy, productivity standards and should have willingness to learn. Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers. Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment. Required to work on all Indian holidays as the process requires to follow servic...

Preparation and submission of month-end corporate reporting requirements and other relevant workings to be done on monthly basis as per corporate requirements. Conduct US GAAP Soft close & hard-close audit and preparation of annual financial analysis to be submitted to corporate Preparation of Quarterly/Annual accounts - handle audit done by statutory auditors, preparation of necessary schedules. Also, Periodic review of ledger and guiding different stakeholders on the way and possible solutions to resolve any concerns. Monthly, Quarterly and Annual variance analysis on Ledger, Functional Area and Nature level alongwith discussion with all stakeholders on possible reasons backed up with subs...