749 Query Resolution Jobs - Page 17

Invoice Generation & Accuracy Prepare and issue error-free invoices on time, ensuring compliance with GST, TDS, and other tax regulations. Accounts Receivable Management Track outstanding payments, follow up with clients, and reconcile billing discrepancies. Documentation & Record Keeping Maintain organized records of invoices, receipts, and payment acknowledgments. Coordination & Query Resolution Work with internal teams (Operations, Sales, and Accounts) to verify billing details and resolve client queries. Reporting & Compliance Generate periodic billing reports and ensure adherence to financial policies and audit requirements

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

Job Summary: To manage and impact improvement in the Affluent Clients. Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor bank Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set : Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly with empathy & accuracy * Maintain high NPS through effective communication * Collaborate with teams on product improvements Annual bonus Health insurance Provident fund

Role & responsibilities * Set store sales plans and quotas aligned with business objectives. * Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. * Implement production, productivity, quality, and customer service standards. * Recommend product lines and ensure appropriate merchandise mix. * Drive sales, margin, shrink control, inventory management and cost optimization. * Manage commercials and statutory compliance. * Manage performance and foster teamwork among store staff. * Identify and develop talent for critical positions. * Address customer feedback to improve service and processes. * Stay updated on competition and manage customer escalations. * Drive local events and promotions as per marketing calendar. * Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Job Profile: Tour Consultant (Sales & Relationship Management) Company: Benchmark Incentive & Leisure Travels Pvt Ltd Location: Bengaluru, Karnataka Industry: Travel & Tourism, Hospitality Profile Summary: Join the legacy of Benchmark Incentive & Leisure Travels Pvt Ltd, one of Indias most respected names in bespoke travel. We are seeking a highly motivated and results-driven Tour Consultant for a target-based role offering attractive incentives upon achievement. The ideal candidate will have 2-4 years of experience in travel sales and thrive in a fast-paced environment where rigorous daily calling is key to success. You will be responsible for converting new leads and nurturing existing client relationships for our portfolio of customized FIT packages and Fixed Departures. If you are a tenacious sales professional with a passion for travel and the drive to excel, this is the perfect opportunity to boost your earnings and grow your career with a prestigious brand. --- Job Description Position: Tour Consultant - FIT & Fixed Departures Company: Benchmark Incentive & Leisure Travels Pvt Ltd Location: Bengaluru, Karnataka Job Type: Full-time About Benchmark Incentive & Leisure Travels: For decades, Benchmark Incentive & Leisure Travels Pvt Ltd has been a hallmark of excellence in the travel industry. We specialize in crafting tailor-made holidays (FIT), curated group tours (Fixed Departures), and managing large-scale MICE travel for a discerning clientele. Our reputation is built on deep destination knowledge, impeccable service, and creating unforgettable travel experiences. We are the parent company of the acclaimed events arm, Benchmark Experiences, giving our team a broad and stable foundation in the hospitality sector. Role Overview: As a Tour Consultant, you are the engine of our sales team and the primary voice of Benchmark to our clients. This is an unapologetically target-oriented role where your success is directly measured by your sales performance and rewarded with a lucrative incentive plan. Your day-to-day will involve disciplined calling to convert leads into bookings and managing client relationships to drive repeat business. This position is perfect for a sales-focused individual who is comfortable in a high-energy environment and is driven by achieving goals. Key Responsibilities: New Client Acquisition & Sales: Perform rigorous and disciplined daily calling to engage new leads generated through our website, digital marketing campaigns, and other sources. This is a core part of the job. Engage with potential clients to understand their travel needs, preferences, and budget through insightful questioning. Design attractive, customized itineraries and travel packages for FIT clients that meet their requirements. Effectively present and sell our portfolio of Fixed Departure tours to interested leads. Thrive in a target-based environment, with a clear focus on achieving and exceeding monthly sales and conversion goals. Prepare clear, competitive quotes and follow up tenaciously to convert inquiries into bookings. Existing Client Relationship Management: Act as the primary point of contact for our database of existing clients, building trust and strong, lasting relationships through regular communication. Keep clients informed about new destinations, upcoming fixed departures, and exclusive offers to foster engagement and loyalty. Drive repeat business and generate referrals by providing outstanding service and maintaining a positive connection. Handle all pre-travel coordination and query resolution to ensure a seamless and delightful customer experience. Required Skills and Qualifications: Experience: 2-4 years of proven experience in a sales-focused role within a reputed travel company or tour operator. Track Record: Must have a demonstrable track record of successfully meeting and exceeding sales targets in a target-driven environment. Communication Skills: Exceptional verbal communication and interpersonal skills are a must. You should have a confident, persuasive, and professional telephone etiquette, essential for extensive calling. Sales Acumen: Strong negotiation and persuasion skills with a hunter mindset for converting leads. Personal Attributes: Highly self-motivated, disciplined, and goal-oriented. High level of resilience and tenacity, with the ability to handle rejection and stay motivated during rigorous calling sessions. A genuine passion for helping people and creating amazing holiday experiences. Education: A Bachelor s degree is required. A degree or diploma in Tourism, Hospitality, or a related field is a strong advantage. Why Join Benchmark? Benefit from a highly competitive and attractive incentive structure directly linked to your target achievement. Represent a highly respected and established brand in the luxury travel industry. Opportunity to sell a diverse range of high-quality travel products. Be part of a supportive and professional team that values performance. Excellent opportunities for career growth within the Benchmark group.

Hiring for Voice & Non-Voice process for International Process Excellent communication skills Salary 23K-30K CTC Comfortable with Night shifts Interested can Contact Hr Nikhat 8910937810 Or Hr Riya 8910951012.

Bulk Hiring for Travel Consultant in Gurgaon Location. > Salary upto 70k per month + allowances > Rotational Shifts > 5 Days working > Both side cabs GDS experience mandatory >HR Deepali: 9650092537 >HR Ridhi: 8178280056 >HR Mehak: 9650005227

MS-CSE EXPERIENCE REQUIRED: 6 MONTHS WITH INTERNATIONAL BPO SHOULD HAVE TRAVEL OR HOSPITALITY BACKGROUND ATTRACTIVE INCENTIVES 5.5 DAYS WORKING ROTATIONAL SHIFTS & OFFS INCLUDING NIGHT SHIFTS TRAVEL REIMBURSEMENT DROP YOUR CV AT 9758730777

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

Manage Facebook and Instagram pages for eCommerce brands. Respond to messages and comments. Handle customer queries, track feedback, and maintain a friendly brand tone. Work during night shifts aligned with US hours.

International voice process - B2C Required - minimum 6months exp in int process CTC - Upto 5LPA Location - Pune WFO US Shifts Both way cabs Immediate joiners Contact - 8529546798 (Divisha)

Role Overview We are seeking a dedicated and passionate individual for the role of Academic Mentor to provide academic and strategic guidance to learners enrolled in our PRIME Programme. As a Mentor at LEAD IAS, you will act as a friend, philosopher, and guide, in shaping the preparation journey of aspirants by offering personalized support, resolving queries, and acting as an academic point of contact. Key Responsibilities One-on-One Mentorship Sessions Conduct personalized mentorship sessions with learners to assess their progress, provide feedback, and address specific challenges. Track and document learner progress to ensure continuous improvement and targeted guidance. Group Mentorship and General Sessions Plan and conduct general mentorship sessions for batches or groups, focusing on preparation strategies, time management, and examination techniques. Learner Engagement and Motivation Foster a supportive and engaging learning environment where learners feel comfortable seeking guidance and feedback. Required Qualifications and Skills Strong academic background with expertise in UPSC syllabus and preparation strategies. Previous mentoring, teaching, or relevant experience in guiding civil service aspirants is preferred. Excellent interpersonal and communication skills to effectively connect with learners. Ability to assess learner performance, identify gaps, and provide constructive feedback. Strong organizational skills to manage multiple learners and sessions efficiently.

O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Qualifications B com, M com MBA Finance

Position Overview: We are seeking a proactive and customer-focused ERP Support Executive to join our team. The role involves providing functional support for ERP users, resolving queries, coordinating with internal teams, and ensuring smooth day-to-day operations. The candidate will also communicate with clients via calls and emails to provide timely resolution and updates. Key Responsibilities: Provide first-level ERP support to internal users and external clients.Handle client queries over calls and emails professionally and efficiently.Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Inventory, Finance, HR, etc.).Coordinate with technical teams for complex issues or enhancements.Document client queries, resolutions, and follow-up actions.Draft clear and concise email responses to client concerns or support requests.Train users on ERP features, modules, and best practices.Monitor system usage and support daily operations.Assist in testing, data entry, and user acceptance during ERP updates or rollouts. Required Skills and Qualifications: Bachelor s degree in IT, Computer Applications, Business Administration, or related field.1-3 years of hands-on experience in ERP supportGood understanding of core business processes and ERP functionality.Strong communication skills (spoken and written) to interact with clients and internal teams.Customer-oriented mindset with the ability to manage multiple queries.Basic knowledge of databases or SQL is a plus. Read More Read

Role & responsibilities Manage client relationships through effective communication,ensuring high levels of customer satisfaction. Identify cross sell opportunities for banking products and services to existing clients. Develop and maintain strong relationships with key decision makers within the client organization. Resolve queries promptly and efficiently, utilizing knowledge of IRDA regulations when necessary. Contribute to team efforts by sharing best practices, providing feedback and collaborating on process improvements.

Provide step-by-step guidance to customers to resolve issues or navigate products or services. Respond to customer inquiries through various communication channels, including phone, email and live chat. Address customer feedback and concerns with empathy and professionalism. Collaborate with cross-functional teams to ensure timely resolution of issues. Handle a high volume of customer contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience. Keep accurate records of customer interactions using our customer support software. Contribute to the development of customer support materials and resources at the firm. Communication skill should be excellent both in verbal & written We prefer male candidates

We are seeking a motivated and client-oriented Relationship Manager to join our stock broking team, responsible for building lasting relationships, acquiring new clients, and promoting a range of financial products including equities, derivatives, mutual funds, IPOs, margin trade funding, and Loan Against Shares. The role involves advising clients based on their risk profiles, assisting with account setup and documentation, resolving queries promptly, and staying informed on market trends to offer timely investment insights. The ideal candidate holds a bachelor s degree in Finance, Commerce, or a related field, possesses strong communication and problem-solving skills, and demonstrates a passion for financial markets with a focus on achieving sales targets and delivering excellent client service.

Assistant Program Manager Role Description: The Assistant Program Manager will be crucial in helping manage operations using data analytics and process compliance across multiple universities and programs. This will give a unique opportunity to develop and exercise data analytics skills, the ability to develop efficient processes and strong interpersonal and cross-cultural skills. The Assistant Program Manager will work directly with the Program Manager and Head of Program Operations, as well as Australia and Europe-based account managers of the university partners. Their primary responsibility will be to own the end-to-end operations for University partners, thus significantly influencing the shape of the business. This is a unique opportunity to become a part of a fast-growing professional education company that is developing a truly differentiated solution for delivering high-quality online education to students around the world. The role of an Assistant Program Manager will cover the following key areas Support the development of the delivery services standards (creating dashboards, setting up monitoring SOPs, managing client communication, leading the discussions in the weekly review meetings etc.), working with the Program Manager. Coordinate the daily delivery of services Track the progress of daily, weekly and term-related objectives Work with account managers to ensure completion of client deliverables Develop strategies for service improvement and university query resolution Manage final delivery output for the University Constantly work on streamlining operations via the use of technology and analytics and actively contribute towards overall product and service development. The Assistant Program Manager will report to the Program Manager at Education. Location : Vikhroli West Salary 9 to 10 LPA Job Category: Assistant Program Manager Job Location: India

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Must be proficient in English & Hindi (Read, Write, Speak) Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Work Mode: WFH/ WFO Work Timings : 8.5 hours between 9:00 AM to 7:30 PM

We seek highly motivated and customer-oriented Male candidates to join our team as Customer Support Executives. In this role, you will be responsible for providing exceptional customer support to our clients through various communication channels such as phone, email, and chat. You will be expected to work in rotational shifts and assist customers with their queries and concerns related to our products and services. We welcome freshers to apply and will be prioritizing immediate hires. Responsibilities : Provide prompt and efficient customer support via phone, email, and chat. Understand and address customer concerns in a professional and courteous manner. Troubleshoot technical issues and provide appropriate solutions to customers. Document customer interactions and ensure accurate and complete record-keeping. Collaborate with other departments to resolve complex customer issues. Meet and exceed customer satisfaction goals and metrics. Maintain a positive and proactive attitude towards resolving customer issues. Stay updated with company products, services, and policies to provide accurate information to customers. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and multitask effectively. Flexibility to work in rotational shifts, including nights and weekends. Familiarity with customer support software and tools. Freshers are welcome to apply. Immediate hires preferred.

Job Title: Customer Service Associate Company profile: A fast growing SEBI registered Fintech with 1Mn+ registered users on the path to becoming a unicorn in the next 2-3 years. With a team size of 550 and growing centers across Mumbai, Noida & Bangalore we are ramping up aggressively for the exciting next phase of growth. Job Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. The ideal candidate will be responsible for contacting customers on a daily basis, providing accurate portfolio updates, handling escalation calls, and ensuring a high level of customer satisfaction. A strong knowledge of equity markets is required for this role. Key Responsibilities: Make outbound calls to customers daily to provide portfolio updates, answer queries, and ensure they are well-informed about their investments. Assist customers with any concerns related to their investments, ensuring a seamless experience. Handle escalation calls and manage any complex customer issues in a calm and professional manner. Provide accurate and timely information on portfolio performance, stock movements, and market trends. Record customer interactions and transactions in the CRM system accurately. Stay up-to-date with market developments and share relevant information with clients. Offer proactive solutions to improve customer satisfaction and address their concerns. Collaborate with other departments to resolve issues and ensure the smooth running of operations. Maintain confidentiality and ensure compliance with regulatory standards in handling customer information. Work towards meeting or exceeding performance goals, including customer satisfaction, response time, resolution metrics, number of daily calls and calling hours. Requirements: Proven experience in customer service or a similar role. Strong knowledge of equity markets. Excellent communication and interpersonal skills. Ability to handle escalation calls and resolve complex issues efficiently. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Comfortable working in a fast-paced environment and managing multiple tasks. A customer-centric approach with a focus on delivering an exceptional customer experience. Basic understanding of CRM software and other customer service tools. Location: Lower Parel, Mumbai Working days- Monday to Friday+Last Saturday working only

Job Purpose To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications Role & responsibilities Application support (L2) for customer issues and transaction failures on NB and MB applications Understanding issues Finding Root Cause Analysis (RCA) Troubleshooting & resolution of production issues Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues Co-ordinating with stakeholders for resolution Tracking & escalation of Issues Tracking & review of application issues/bugs Meet & discuss with respective stakeholders Regular follow up with stakeholder Escalation of issues Application & Infrastructure management Understanding & planning for blackouts, DR activity Application/Transaction Monitoring Application Usage and Performance Reporting Support Emergency Changes Understand Change and Requirement detailing Planning for PVT & resources (internal customers) Execution of PVT Coordinating with Ops, Engineering and Product teams Key Skills Strong Technical & Analytical skills Strong Customer-facing, interpersonal skills Understanding of application logs, tools such as AppDynamics Knowledge of cloud-based application support (AWS/GCP) Should have worked on mobile or web-based application support Exposure to banking preferable

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Kannada and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC : 3 LPA - 3.6 LPA