749 Query Resolution Jobs - Page 16

Hello Jobseekers! Greetings from Shiningstars We are inviting applications for Voice and Non Voice, Domestic /International Processes in Gurugram. Any undergraduate with excellent English communication skills can apply. Work from Office 5/6days working Salary - 16k ctc to 30k ctc (depending on communication, experience and last drawn salary) Job description They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Analyzing and reporting customer data to devise new strategies or update the existing ones Communicating with them through various omnichannel channels, including email, social media, phone, or SMS Make appointments that fit into the schedule of the client and the customer. Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion. I assist them if they are facing a problem and troubleshoot it. Ensuring the customer has a positive experience with the company. Fostering a healthy relationship between the client and the customer. Overseeing timely delivery and payment of sales orders. Handling all Voice and Non-Voice Processes in BPOs & Call centers. Interested candidates may reach out to our recruitment desk - Anwesha - 7080322333 THANKS & REGARDS HR EXECUTIVE ANWESHA

???? Job Description BPO Voice Process (Customer Support) ???? Location: Bangalore | ???? Work from Office ???? Who Can Apply: ? Freshers Great opportunity to start your career ? Experienced Professionals Grow your career with us ? Any Graduate (any stream) ? Immediate Joiners preferred ? Candidates ready to relocate to Bangalore are welcome ???? Salary Details: ???? Freshers: ?18,000 to ?28,000 CTC ???? Experienced: Up to ?40,000 CTC (Based on experience & current salary) ????? Job Role Customer Support (Voice Process): Handle incoming calls from customers Resolve customer queries effectively Provide accurate information and quality service Maintain professionalism and customer satisfaction Full training will be provided No sales or targets ????? Required Skills: ?? Good communication in English ?? Basic computer knowledge ?? Polite, confident & customer-friendly approach ?? Comfortable with US uk and Day Shift ???? Why You Should Join: ? Friendly team and work culture ? Great learning and career growth ? Training provided for freshers ? Salary on time + incentives (if applicable) ???? Ready to Apply Contact Keerthana 9513749000 (Call or WhatsApp)

Dear Applicants, Greetings from Teamware Solutions! Position: Customer Support/ Technical Support Experience: 2-5 Years Notice Period: Immediate Joiners - 15 Days Location: Noida Sector 25 Interested candidates can apply to the given Email ID: greeshma.t@twsol.com Role & responsibilities 1. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. 2. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. 3. Walks customers through common phone hardware and software configurations to maximize service functionality. 4. Provides solutions and resolution resources for customer repair problems. 5. Interfaces with customers over the phone providing status updates and ensuring service has been restored. 6. Escalates appropriate technical issues to upper-level technical support when needed. Preferred candidate profile 1. 2-5 years of experience in International Technical Support (Voice) 2. Excellent communication skills

Job Description: Sales Line Executive Department: Customer Experience Reports To: Customer Experience Manager Location: Lower Parel, Mumbai Working days: 6 Key Responsibilities: 1. Customer Interaction Handle inbound sales inquiries via phone with professionalism and enthusiasm. Understand customer needs and provide tailored product recommendations. Guide customers on sizing, fabric choices, and customization options. Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion Convert inquiries into confirmed orders by building trust and rapport with customers. Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration Collaborate with store teams and production units to ensure accurate order details. Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). Share insights and suggestions for improving the customer journey. Key Skills Requirements : Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e-commerce. Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. Customer Focus: Strong problem-solving skills with a customer-first mindset. Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. Personality: Enthusiastic, patient, and driven by delivering exceptional service.

REF73446W- Senior Associate - Operations- OTC (Collections and SAP)- US shifts - Pune O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) Shifts: US shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance

Job Title: Customer Support Associate (International Voice Process) Location: Liberty Tower, Airoli, Mumbai Shifts: Rotational Shifts (5 days a week) Weekends Off: 2 Rotational Offs Qualification: Undergraduates & Graduates with Excellent Communication Skills Job Description: We are looking for a Customer Support Associate to handle international voice process interactions. The ideal candidate should have excellent English communication skills and a strong commitment to long-term stability with the company. Responsibilities: Handle customer queries and provide effective solutions over calls. Maintain professionalism and ensure high-quality service. Follow company protocols to resolve customer concerns efficiently. Work in rotational shifts with a customer-centric approach. Requirements: Excellent English communication skills Ability to handle customer queries with patience and professionalism Willingness to work in rotational shifts Commitment to long-term stability with the company

Job Requirements Reporting To: Vendor Manager Operating Group: GJ Sourcing Level: L3 / L4 Age Group: 25\u201335 years Education: Graduate & above Relevant Experience: 5-8 years Role Overview The Vendor Coordinator will be responsible for day-to-day coordination with vendors, addressing operational queries, and driving continuous improvement in vendor performance. This role demands proactive communication, strong analytical skills, and the ability to manage multiple stakeholders and deliverables. Key Responsibilities & Expected Outcomes 1. Delivery Alignment (100%) Plan and track vendor capacity to meet delivery timelines. Monitor and review order alignment status regularly. Ensure timely resolution of vendor and internal queries. 2. Vendor Performance Improvement Prepare and analyse MIS reports to assess vendor performance. Drive initiatives to reduce lead time and inventory holding days. Work toward elevating vendor ratings to A+ grade. Conduct quarterly performance reviews with vendors. 3. New Design Coordination Identify and allocate new designs to appropriate vendors. Monitor progress and status of new design development. Coordinate VPIM (Vendor Product Introductory Meet) and NPIM (New Product Introductory Meet). Facilitate seamless conversion of prototypes to bulk production. 4. Vendor Support & Operations Circulate daily MIS and operational updates. Ensure timely allocation of metal, packing materials, findings, etc. Provide end-to-end support for query resolution and inwarding process. Skills & Competencies Strong coordination and communication skills Analytical mindset with proficiency in Excel and MIS reporting Ability to handle multiple priorities and work under pressure Vendor management and negotiation skills Detail-oriented and process-driven

Responsibilities: * Manage reservations via phone calls * Resolve queries promptly * Maintain customer satisfaction through timely resolutions * Punch the reservation in the portal with accuracy * Meet operational targets consistently Provident fund Health insurance Gratuity

Procurement Executive Kiya.ai is looking for a Procurement Executive to join our team, specifically seeking candidates with experience in the Finance Industry . We are open to relocation for the right candidate. Role & Responsibilities: Supplier Management: Assist APAC Procurement with supplier creation in the OSR (One Supplier Referential) tool and provide support services to Regional Procurement Buyers throughout the purchasing process. This includes interacting with APAC and local procurement coordinators for supplier referential data and following up with supplier contacts to obtain necessary documentation. Supplier Creation & Reconciliation: Create suppliers in OSR by obtaining relevant information from buyers, local business contacts, and supplier contacts for all APAC territories, mtiers, and functions within agreed timelines. Liaise with the local finance team to perform reconciliation between newly created suppliers and accounts payable data. Procurement Support & Reporting: Support the APAC Procurement team on overall procurement matters, assist in building dashboards or reports for management reporting. Publish monthly summaries on all requests and ensure the tracking of supplier creation. Query Resolution: Address requests and buyer queries regarding suppliers created in the tool. Ad-hoc and Regular Reporting: Assist in providing ad-hoc reports to stakeholders. Publish quarterly KPI reports and monthly decks for management. System Support & Improvement: Address system technical issues with the Head Office when needed. Continuously look for ways to simplify, improve, and innovate the procurement process. Preferred Candidate Profile: Effective verbal and written communication skills. Initiative, autonomy, and self-motivation. Problem-solving and analytical skills. Strong attention to detail, ability to manage multiple undertakings simultaneously, and focus on priorities. Ability to build and maintain relationships with diverse stakeholders. Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) .

MBA in Finance Expertise in relationships with large corporates Strong connects with customer franchise. Knowledge of Supply chain finance Portfolio of 100 Cr- 2,000 Cr and dealing with large corporates with turnover of 500+ Cr.

We are seeking a relationship-focused Seller Success Associate who will serve as a dedicated partner to our third-party sellers on our marketplace platform. This dynamic role requires an individual who can act as a primary point of contact and trusted advisor, conducting regular check-ins to understand and address seller business needs. The ideal candidate will provide personalized guidance for seller growth, helping partners navigate platform features and leverage marketplace best practices to maximize their success. As a Seller Success Associate, you will guide new sellers through the onboarding process while supporting existing sellers in optimizing their business operations and exploring new opportunities. Your role will involve proactive support in addressing seller concerns, offering creative solutions to business challenges, and connecting sellers with relevant resources and tools to overcome obstacles. Youll be instrumental in helping sellers identify expansion opportunities, whether through new product categories or optimization of existing offerings. Building and maintaining long-term relationships will be crucial as you work to understand each sellers unique business goals and challenges. The position requires someone who can share industry insights and growth opportunities while providing tactical recommendations for business optimization. You will be part of a team dedicated to empowering sellers to reach their full potential on our platform, contributing to both seller success and marketplace growth. The ideal candidate will combine business acumen with relationship-building skills to serve as a growth catalyst for our seller community. Key Responsibilities: Seller Relationship Management Act as primary point of contact and trusted advisor for assigned sellers Conduct regular check-ins with sellers to understand their business needs Provide personalized guidance for seller growth and success Help sellers understand and leverage marketplace best practices Seller Development Guide sellers through platform onboarding and familiarization Share industry insights and growth opportunities Provide recommendations for business optimization Help sellers understand their potential in different categories Query Resolution Offer proactive support to address seller concerns Provide solutions to help sellers overcome business challenges Connect sellers with relevant resources and tools Build long-term relationships through consistent support Selection Growth Support Help sellers identify new business opportunities Guide sellers in optimizing their product offerings Support sellers in exploring new categories Share best practices for product listing and presentation Required Qualifications: Bachelors degree or equivalent experience Experience in customer/seller support or related field Strong communication and relationship-building skills Enthusiasm for helping businesses grow Basic understanding of e-commerce operations Desired Skills: Experience with marketplace or e-commerce platforms Consultative approach to problem-solving Strong interpersonal skills Ability to build trust and rapport Business acumen and growth mindset A day in the life - About the team 1+ years of sales experience Bachelors degree 2+ years of sales experience

Job Description: We are looking for a dynamic Telecaller to join our Cement Team at Tradologie.com. The role involves handling inbound and outbound calls, engaging with potential buyers and sellers, explaining product offerings, and facilitating smooth transactions. Key Responsibilities: Call potential customers and suppliers to generate business opportunities. Explain product details, pricing, and procurement processes. Maintain and update customer databases. Follow up on leads and ensure a high conversion rate. Coordinate with internal teams for order fulfillment and query resolution. Requirements: 0-2 years of experience in telecalling, sales, or customer service. Excellent communication and persuasion skills. Ability to work in a fast-paced environment. Prior experience in the cement or construction industry is a plus.

Identify and convert new B2B opportunities Act as the primary point of contact for customer queries, ensuring high satisfaction Coordinate with sales, dispatch, and production teams for seamless service Annual bonus Leave encashment

SUMMARY Job Title: SME RTR(Record To Report) Experience: 4+ years of experience in RTR Academics: Bachelor’s degree in Commerce (B.Com), Master’s in Commerce (M.Com), Master of Business Administration (MBA - Finance) Skills: Strong leadership and motivational skills with experience in staff management Excellent verbal and written English communication skills Flexibility in work content and timings Proficiency in desktop and workflow management tools Excellent knowledge of Report To Report End to End Proces s and General Accounting & Fixed assets Excellent knowledge in General Accounting including Fixed Assets, Inter-company, Period End Closing, and Reporting Logical thinking and query resolution Process improvement skills Requirements Requirements: 4+ years of Relevent Exp in RTR in BPO/MNC B.Com/M.Com/MBA/ICWA/CA Strong leadership and motivational skills Excellent communication skills Proficiency in Report to Report / General Accounting / Fixed Assets

We are hiring for Voice & Chat Process Shifts- 24*7 shifts / Day shift HSC/Graduate fresher HSC with 6months any experience will do. Location - Thane/Navi Mumbai Salary - 15k to 35k 2 rotational off. Contact- 8655002239 hema@careerguideline.com

Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have good communication skills. Should be fluent in Hindi. Should have minimum 1 year of experience. Freshers are not eligible. Job Details: Work From Office. Face to face. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 23000 CTC and 17000 Take Home Salary Contact HR Bhargavi: 7319331123 Work Location: Hebbal, Bangalore

To manage all activities pertaining to the sanction life cycle of all borrower accounts in the retail loan business for all short and medium term products Support and co-partner with business teams to manage end to end credit approval for the designated region Underwrite for all customer segment for retail and high value cases and present to senior level Authorize deviations raised and documented by underwriters in compliance with credit policy. Finalize review of credit memos, prepared by underwriters, and approval/ decline signoffs on every file after checking for documentation requests. Approve all disbursement requests on the basis of achieved adherence to requirements and full documentation attainment at the branch level. Ensure timely completion of personal discussion documents through customer visits if required. Oversee and initiate follow-ups with external vendors to ensure timely query resolution/ report submission and eliminate any undue/ non-process related delays. Co-ordinate with the recoveries team and generate business insights. Lead a team of credit approvers to ensure portfolio quality and delinquencies. Engage in development, implementation, review and monitoring of various credit programs and providing training and coaching to continuously upgrade the competency of the team and improving upon processing efficiency of the HUB Ensure due diligence in credit analysis, customer application screening, evaluation, underwriting and sanctioning of loan. Evolve underwriting norms customized to the local market needs and ensure continued enhancement and execution of consumer credit risk strategy. Adhere to all norms and regulations required.

Key Responsibilities: - Meet social media quality standards Provide timely response and effective resolution to a range of customer inquiries/complaints raised on social media. And follow them up to a final resolution. Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion Coordinate with internal teams and vendors for closing the issues at the earliest. Deliver high-class customer service and build customer satisfaction and loyalty. Educational Qualification: Bachelor's Degree Years of Experience (Minimum & Maximum): 2 to 4 years. Language preference - Strong English & Tamil or Telugu Must What is the nature and scope of responsibilities the candidate should have handled? Experience of 1-3 years in social media complaint handling and escalation management. Problem-Solving Approach and Conflict Management. Customer Expectation Management. Generic Competency: Customer Expectation Management

Why join us? Diversity, Equality and Inclusion at DWF Nurturing talent is very important to us We are committed to equal opportunities in all areas of work and business We want people to achieve their best, which will positively impact on our clients and communities in which we live and work At DWF, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations Responsibilities Description: Contracts Management will be responsible for overseeing the contracts management process, ensuring high-quality client-ready work, and managing a team of contract professionals The role requires excellent communication skills, the ability to manage multiple projects simultaneously, and a strong understanding of contract lifecycle management (CLM) tools Independently produces and ensures high quality client-ready work as part of the Contracts Management team; excellent communication skills both written and verbal; self- monitored, self-motivated and a good team player, achieves established goals within a set timeframe Location: Pune Key Results/Outcomes Key Qualifications Contracts Management: Independently producing and ensuring high-quality client-ready work as part of the Contracts Management team This involves meticulous attention to detail and a commitment to delivering work that meets the highest standards Demonstrating excellent communication skills, both written and verbal This includes the ability to clearly articulate complex contractual terms and conditions to various stakeholders Being self-monitored, self-motivated, and a good team player The role requires a proactive approach to work, the ability to work independently, and the ability to collaborate effectively with team members Achieving established goals within a set timeframe This involves setting realistic deadlines, prioritizing tasks, and managing time effectively to ensure that all objectives are met Having a strong understanding of contract lifecycle management (CLM) tools This includes being proficient in using CLM tools to manage the entire contract lifecycle, from initiation to execution, and ensuring compliance with all relevant regulations and policies Being ready to manage multiple projects simultaneously This involves the ability to juggle various tasks and projects, prioritize effectively, and ensure that all projects are completed on time and to a high standard Reviewing a wide range of contracts, including Non-Disclosure Agreements, Software License Agreements, Data License Agreements, Pharmaceutical Contracts, Publishing Contracts, Vendor Services Agreements, Master Services Agreements, Statements of Work, License Purchase Agreements, Lease Agreements, and other commercial contracts This requires a thorough understanding of various types of contracts and the ability to identify and address potential issues Supporting the creation of contract negotiation playbooks and harmonization of contract templates This involves developing standardized templates and guidelines to streamline the contract negotiation process and ensure consistency across all contracts Driving the entire contract lifecycle as per requirements, resolving queries in consultation with the Quality Assurance team, and understanding the commercial and legal implications of contracts This includes managing the contract from initiation to execution, ensuring compliance with all relevant regulations and policies, and addressing any issues that arise during the contract lifecycle Providing professional, timely, and prompt responses to Delivery Managers to support clients, multitasking, managing deadlines, and maintaining focus and attention to detail This involves responding to client inquiries promptly, managing multiple tasks simultaneously, and ensuring that all work is completed accurately and on time Managing project-related files and documents, providing inputs to IT and process teams to create and implement technology and process solutions for client projects This includes maintaining accurate records of all contracts and related documents, and working with IT and process teams to develop and implement solutions that improve efficiency and effectiveness Demonstrating business acumen and a strong understanding of client needs for quality work, acting as a team player, and helping foster team spirit This involves understanding the clients business and needs, working collaboratively with team members, and contributing to a positive team environment Completing all required training and available certifications, seeking additional training opportunities, and working on self-development, including leadership and technical skills development This involves staying up-to-date with industry trends and best practices, pursuing relevant certifications, and continuously improving skills and knowledge Training: Completes all required training and available certifications; seeks out additional training opportunities; works on self-development including leadership development and technical skills development What will help you succeed in this role? Experience/Skills/Competencies: Excellent English reading and writing skills Key competencies for Delivery: legal knowledge (e g , relevant knowledge to practice group or service line), Strong process orientation and exceptional attention to detail, client management skills, experience in CLM tools, Contracts abstraction work Additional competencies by practice group: excellent data management and data extraction skills, superior writing and research skills; flexibility in working on any of the tools or spreadsheets as required Experience: 3 plus years of relevant experience Education: Law Graduate What we offer? At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs Our recruitment process upholds the highest standards of fairness and engagement It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation We aim to create a positive experience for all candidates and offer any adjustments or additional support About us DWF is a global legal business providing Complex, Managed and Connected Services We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations

Roles and Responsibilities Manage customer escalations, complaints, and queries to ensure timely resolution and high levels of customer satisfaction. Develop and implement effective strategies for improving customer experience, loyalty, and retention. Collaborate with cross-functional teams to resolve complex issues related to loan processing, Loan services, NBFC operations, etc. Analyze data to identify trends and areas for improvement in query resolution rates, first-call resolution rates, etc. Ensure compliance with regulatory requirements while maintaining a focus on delivering exceptional customer service.

Role Summary This is a full-time, office-based role in Noida for an Academic Mentor focused on "New Projects." The position is ideal for individuals with a strong background in commerce and accounting (B.Com, CA Inter, ACCA/CMA/CPA) and at least one year of experience in education or mentoring. The core of the job is to provide comprehensive academic and career support to students, ensuring their success and driving strong results. The organisation is looking to fill four positions. Key Requirements for an Ideal Candidate 1. Educational Qualifications: Required: Bachelor of Commerce (B.Com). And one of the following: CA Inter Qualified. ACCA (Full or Part Qualified). US CMA (Full or Part Qualified). US CPA (Full or Part Qualified). 2. Professional Experience: A minimum of 1+ years of relevant experience is required. The experience should be in education, teaching, student mentoring, or a closely related field, preferably in an online setting. The role can be divided into three main areas of responsibility: 1. Course and Batch Management: Onboarding: Help students get started by explaining the course structure, syllabus, and timetables. Logistical Support: Act as the primary point of contact for any organisational or structural questions about their academic program. 2. Academic and Content Support: Query Resolution: Serve as the subject matter expert to answer all student questions related to the coursework, from basic to advanced levels. Proactive Support: Identify students who may be struggling and offer help before they fall behind. The goal is "complete mastery of content." 3. Holistic Mentorship and Performance: Career Guidance: Leverage industry knowledge to advise students on career paths, further qualifications, and job market trends. Motivation: Act as a constant source of encouragement to keep students on track and focused on their goals. Results-Oriented: The ultimate measure of success in this role is the students' academic performance and results. The mentor is expected to actively collaborate with students to achieve excellence.

Identify and pursue new business opportunities to grow the freight forwarding client base. Generate leads through networking, cold calling, emails, and client visits. First point of contact for clients, addressing inquiries and providing solutions. Required Candidate profile Strong communication, negotiation, and interpersonal skills. Experience in customer support and business development with the international process industry is preferred.

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate logs of incidents and troubleshooting steps. Coordination & Communication : Act as the primary point of contact for clients reporting system issues. Collaborate with internal technical teams and external vendors to resolve problems efficiently. Provide regular updates to clients on issue resolution progress. Documentation & Reporting : Create detailed reports on system performance, downtime, and issue resolution timelines. Document standard operating procedures (SOPs) for recurring tasks and troubleshooting processes. Continuous Improvement : Identify patterns in system issues and recommend preventive measures. Stay updated on advancements in AV technology to enhance support capabilities. Qualifications A bachelors degree in any field (e.g., BCom, BA) with a demonstrated interest in technology. Strong problem-solving skills and the ability to learn technical concepts quickly. Excellent verbal and written communication skills. Basic familiarity with Microsoft Office tools; knowledge of ticketing systems is a plus. Ability to work in shifts to ensure 24/7 NOC coverage. Preferred Skills Exposure to AV or IT systems is an advantage but not mandatory. Strong organizational skills with attention to detail. Customer service experience is a plus.

Preference will be given to immediate joiners. This is a 50% sales and 50% servicing profile. Roles and Responsibilities Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement. Understand customer needs and assist in finding the right tenant or property with tailored solutions. Manage inbound and outbound calls, negotiate with leads, and provide regular updates on account progress. Utilize internal tools and adhere to company guidelines to deliver efficient and high-quality service. Go the extra mile to provide exceptional customer service and ensure customer satisfaction. Doing cross-selling and upselling for parallel services Mode- Work From Office Candidates needs to be fluent in English and Hindi/Kannada/Tamil Location- Bangalore Incentives- 15000 to 20000 per month Benefits: 1. Medical Insurance of 1 lakh 2. Free lunch, snack, and beverages 3. Promotions and increments every 3 months from the joining date. 4. Spot Awards, Vouchers. In case of any query, kindly connect on 9066141122 -Kalaiarasan HR @Nobroker

Hello Job Sekeers, Greetings from ShiningStars ITPL, Are you looking for something that can help you to build your communication skills as well can give you an hands on experince in a good company. Interested candidates can/apply-9214101672(Nishee). Location- Gurgaon / Noida Salary - UP TO 3LPA - 4LPA (unlimited incentives + quaterely bonus) Role & responsibilities Candidate will be responsible for attending the clients/customer. Candidates have to make sure to upgrade customer satisfaction after every call Candidate are responsible to adhere to company norms Candidates should maintain data on daily bases. Candidate will be responsible for onboarding new clients. Preferred candidate profile Undergradudate / Gradudate / Fresher / Experiences Intermediate communication skills. Candidates who are comforatble with rotational shifts shall apply. Benefits 5/6 Day Working 2 side cabs will be provided Quaterly Bonus of upto 3k will b added Incentives performance based Note- We are also Hiring for fixed day shifts / sales / inbound processes at Ncr location , Interested candidates can connect over call on the number mentioned below for more details. Interested candidates can/apply-9214101672(Nishee). #hiring #job alerts #vaccancy #fresher #immediate joiners #cs #sales #telesales #bpo