749 Query Resolution Jobs - Page 15

SUMMARY Job Title: SME RTR(Record To Report) Experience: 4+ years of experience in RTR Academics: Bachelor’s degree in Commerce (B.Com), Master’s in Commerce (M.Com), Master of Business Administration (MBA - Finance) Skills: Strong leadership and motivational skills with experience in staff management Excellent verbal and written English communication skills Flexibility in work content and timings Proficiency in desktop and workflow management tools Excellent knowledge of Report To Report End to End Proces s and General Accounting & Fixed assets Excellent knowledge in General Accounting including Fixed Assets, Inter-company, Period End Closing, and Reporting Logical thinking and query resolution Process improvement skills Requirements 4+ years of Relevent Exp in RTR in BPO/MNC B.Com/M.Com/MBA/ICWA/CA Strong leadership and motivational skills Excellent communication skills Proficiency in Report to Report / General Accounting / Fixed Assets

Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations.

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Building a strong pipeline of prospective customers, nurturing leads, and successfully converting them into sales. Achieve overall sales and product range wise targets within an assigned territory Manage customer interactions and maintain strong relationships with customers. Conduct market research, identify new business opportunities, understand market trends, and conduct competitors’ analysis. Assisting the Product marketing team in seminars, training courses, exhibitions, and product launches. Prepare and present regular reports, forecasts, and execute sales strategies for the territory. Use CRM for managing product and customer related information. Handling full product sales cycle including payment collection. Prepare a monthly travel plan and report daily activity updates to the reporting manager. Work closely with the service and application team to support customer query resolution. Travel extensively within the assigned territory to visit customers as and when needed.

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

Source new business through telecalling on pre-qualified data. Collect and verify relevant documents from clients. Prepare one-pager loan summaries in prescribed Excel format. Maintain effective follow-ups with both clients and bankers.

Customer Service - graduate with 6 months experience in travel - UG with 1 year of experience in travel - Customer service - 5 Days working - Rotational shifts and week offs Salary up to 40,000 CTC/Month HR Mehak-9650005227 HR Ridhi- 81782 80056

JOB DESCRIPTION FOR EXECUTIVE WEB SUPPORT Designation : Executive Web Support Job Location: Magarpatta, Pune - HO Work Experience: 1+ years PFB the JD in brief Must be technically sound with Computer operation Good knowledge of MS Office Good knowledge of Excel, report preparation Email etiquette Good in interpersonal skill Must be an active team player Must be willing to work in rotational shifts (including night shifts) Please note that this profile is related to Web Application Support. It is nowhere related to development or networking. Required Candidate profile Must have completed Graduation. Must have good knowledge about various technology / mobile usage Ready to work in shifts (including night shift) Decent communication in English, Hindi & local language Ready to work for 6 days in a week Candidate need to manage traveling on his own.

Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Handle incoming calls from clients, resolving their queries and concerns in a timely manner. Develop strong understanding of clients needs and preferences to provide personalized solutions. Identify opportunities to upsell/cross-sell relevant products or services to existing clients. Maintain accurate records of client interactions using CRM software. Note : The shifts would be rotational so only those candidates to apply who are willing to work in night shift as well.

Process- Blinkit (WFO) Blended (Chat + Voice) Qualification- UG/Grad can apply | 15 Days Training CTC- 30K PM (Freshers), 34K PM (Experienced) Working - 6 days | Day shift (Girls), Rotational (Boys) Coms.- Strong English Comms| Versant 5 required

Answer incoming calls & address customer queries Provide product/service information clearly Record call details & maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus

Handle outbound calls in a voice process, addressing customer queries, concerns, and requests professionally. Flexibility to work in day and night shifts as required. HSC qualification or equivalent educational background. Required Candidate profile Strong customer service orientation with a focus on delivering exceptional service. Ability to work from the office and adhere to established work schedules. Freshers are welcome to apply Perks and benefits Salary+Attractive Incentives

to manage customer relations and post-sales operations for a reputed real estate developer. The role involves handling client queries, Email, Legal, coordinating documentation, payments, handovers, and ensuring high customer satisfaction.

SHRI DEVI INSTITUTE OF MEDICAL SCIENCES & RESEARCH is looking for Customer Care Coordinator / Floor Executive to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

SHRI DEVI INSTITUTE OF MEDICAL SCIENCES & RESEARCH is looking for Customer Care Executives (Voice) to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

Job Title: Customer Support Executive US Inbound Process Company: Volvice Technologies Pvt. Ltd. Work Location: Work From Office Experience: 0 to 2 Years Shift: 24/7 Rotational Shifts Week Offs: Rotational Job Description: We are seeking enthusiastic and customer-focused professionals to join our US Inbound Process team . As a Customer Support Executive , you will be the voice of the company, ensuring seamless communication with customers and resolving their queries with clarity and confidence. Key Responsibilities: Handle incoming customer calls from US-based clients Provide accurate information and resolve customer issues efficiently Maintain a high level of professionalism and empathy during all interactions Ensure adherence to quality and compliance guidelines Document all customer interactions accurately in the system Work collaboratively with internal teams for escalated issues Maintain productivity and performance targets consistently Required Skills: Excellent verbal communication skills in English Ability to handle high-volume inbound calls Strong customer interaction and problem-solving skills Good time management and multitasking abilities Basic knowledge of MS Excel or CRM tools (preferred) Willingness to work in night shifts and rotational schedules Eligibility Criteria: Graduates from any stream Freshers and candidates with up to 2 years of BPO/voice process experience Comfortable with night shifts and working from the office Salary: Best in industry (based on experience and skills) How to Apply: Send your updated resume to supriya.arveeti@volvice.com/ashok.k@volvice.com with the subject: "Application US Inbound Process" Please fill the below form : https://lnkd.in/efAMjgyk

Requirements for International Voice Process: *Excellent Communication Skills *5 Days Working *Rotational Shift *HSC- 6 Month Experience Required *Graduate - Fresher/Experienced * Immediate Joiners Call HR Krapanshi 9111762733 Required Candidate profile Excellent verbal and written communication *HSC - 6 month experience required *Graduate - Fresher/Experienced *BPO/BFSI Experience preferred Looking for immediate joiners

Position: Helpdesk Executive Years of Experience: 1-3+ years of experience Role & Responsibility: Provide first level contact and convey resolutions to clients issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures and service

Invoice Processing , PO and Non PO Contact cross functional teams via email for query resolution To perform all the tasks with SLA Contact cross functional teams via email for query resolution Monitoring & reviewing the activities to ensure SLAs are met Need to handle a team in absence of Manager Help others to resolve the process issues Work on RCAs & action plans Should able to manage first level client stakeholders independently Manage his own & team s deliverables and ensure that all the SLA s are met Find the issues in order booking & resolve quickly Meet the key performance indicators as set by the Manager Identify the process gaps & share with Managers Build DPMs & FMEAs Meet the customer expectations Qualifications Any Graduate Knowledge of MS office (Excel, Word, and Power point)

Title : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

Hello Visionary! We empower our people to stay resilient and relevant in a constantly changing world. Were looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like youd make a great addition to our vibrant international team. We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with. Youll make a difference by Manage IN payroll operations End to end responsibility for all 11 AREs- Payroll delivery, compliance, Taxation, Form 16s, Query resolution Stakeholder management Reporting and Governance review People management Vendor management at operational level Internal IT partnering Process automation and digitalization The role responsible for ensuring timely and accurate delivery of India payroll. This position is responsible for managing & administration of the overall Payroll shared services and ensuring compliance and accuracy in monthly Payroll activities. Your success is grounded in 14+Yrs of experience into India Payroll. People oriented and results driven Knowledge of HR systems and databases. Ability to architect strategy along with leadership skills. Excellent active listening, negotiation, and presentation skills Competence to build and effectively manage interpersonal relationships at all levels of the company. Join us and be yourself! This role is based in Bangalore . Youll also get to visit other locations in India and beyond, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries- and the shape of things to come. Were Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Richard - 7259027282 / 9900024811 / 7760984460 / 7259027295 / 9686682465

Teleperformance is hiring for WFH. 6 days working, blended process with rotational shift & off. Salary 20k CTC. Graduate/UG with excellent verbal & written skills. Laptop: i5, 8GB RAM, Win 10, WiFi is mandatory. Location: Gurgaon. Immediate joiner Perks and benefits Work From Home Blended Process PF & ESI Benifits