749 Query Resolution Jobs - Page 14

Location: Mohali, Chandigarh Qualification: Graduate and above Salary: Up To 32CTC Shifts: Rotational Cab Facility: Available Working Days: 5 Days/Week Requirement: Fluency in English Freshers Welcome | Experienced Can Apply Required Candidate profile Single-Day Selection Process – Don’t Miss It! E-Mail: hr09skywaysolution@gmail.com Contact Number: 8556914232 Contact Person: HR Avleen

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Received call and answer the query of the patient Answer incoming customer calls professionally and courteously. Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies. Log call details and customer information accurately in the CRM or call management system. Provide timely and accurate information about promotions, stock availability, and order status. Escalate complex issues to supervisors or relevant departments as needed. Follow company guidelines to handle complaints, refunds, and cancellations effectively. Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution. Maintain up-to-date knowledge of company products, policies, and procedures. Adhere to data protection and confidentiality standards. English communication Skill required

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 7095107725 with: Self Introduction What do you know about Customer & Office Support?

Hiring Only for Candidates from Mumbai Location. Company Name - Foundever. Work Mode - Work from Office. Role: Customer Service Representative (Voice Process) Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Skill: Excellent Communication Skills in English (Verbal and Written). Shift Timing - Rotational of 24*7 (Any 9 hours rotational shift) Candidate should be comfortable working in night shits Age Eligibility: 20 years to 39 years Location - Andheri East (Chandivali) Job Summary : Ensuring customer satisfaction and fostering positive relationships with our clients. Responsible for addressing customer inquiries, resolving issues. Your strong communication skills, problem-solving abilities, and customer-centric approach will be critical in delivering a seamless customer experience. Responsibilities : Handle inbound customer inquiries through various channels, including phone, email, chat, and social media, providing timely and accurate responses. Proactively reach out to customers to address any concerns or issues and ensure their needs are met. Resolve customer complaints and escalations, investigating issues and finding effective solutions to ensure customer satisfaction. Provide product information, technical assistance, and troubleshooting support to customers, guiding them through the resolution process. Maintain a high level of product knowledge to address customer inquiries and provide accurate information and recommendations. Salary Package = Between 19K to 20k In-hand. Travelling Allowance + Performance Incentives. Candidates should be available for Immediate joining. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Role & responsibilities We're Hiring! Join TECHSHED TECHNOLOGIES PRIVATE LIMITED Position: Customer Success Executive Location: Hinjewadi, Pune Experience: 0 -5 Notice Period: Immediate Joiners Preferred TECHSHED TECHNOLOGIES PRIVATE LIMITED, a trusted name in India's leading research and consulting space, is on the lookout for enthusiastic Customer Success Executives who are passionate about delivering exceptional client experiences. What Youll Do: Serve as a key point of contact for our clients, ensuring satisfaction and success Understand client requirements and provide timely resolutions Collaborate with internal teams to enhance customer engagement Maintain records, feedback, and issue logs for continuous improvement Help clients maximize the value from our services Who You Are: Recent graduate with a B.Com, BBA, M.Com, MBA, or a related degree in Finance/Commerce Strong communicator with excellent verbal & written English skills A problem-solver with analytical thinking and a keen eye for detail A quick learner with a passion for customer service and relationship building Comfortable working in a dynamic and fast-paced environment Perks & Benefits: Performance-Based Incentives Provident Fund (PF) Grocery Allowance Contest Prizes & Rewards Career Growth Opportunities Role: Associate / ConsultantIndustry Type: IT Services & ConsultingDepartment: ConsultingEmployment Type: Full Time, PermanentRole Category: Management Consulting Preferred candidate profile

Hey Jobseekers, New Opportunities available Job Description 1. Customer Support Executive Location -Gurgaon Working -6 days Rotational shift-24*7 Salary-3.5 LPA 2. Sales Executive Location -Gurgaon Working -6 days Rotational shift-24*7 Salary-3 LPA Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve issues promptly and professionally. Upsell products/services to customers based on their requirements and preferences. Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions. Desired Candidate Profile Excellent communication skills for effective voice processing and blended processes. Strong time management skills for meeting targets and deadlines. For more details contact Monika (7266822602) Thanks and Regards Monika Singh HR Executive Shining Stars ITPL

Hi Job Seekers, We are hiring in bulk for multiple customer support and sales roles in Kolkata for one of the top BPO companies offering premium packages. If you're looking for a stable and rewarding opportunity with a reputed brand, and you have strong communication skills, this could be your next career move! Open Positions: Chat Process Voice Process Sales/Consulting (Inbound/Outbound) Role allocation will depend on your communication skills and past experience. Location: Kolkata Work Mode: Work from Office Industry: BPO / Customer Service / Sales Schedule: 6 days working, rotational shifts, and rotational week offs Transport: One-side cab provided in odd hours Salary Details: Freshers: 1.68 LPA CTC (13,000 in hand) Experienced (1+ year in customer service/sales): Up to 2.7 LPA CTC (21,000+ in hand) Additional Perks: Quarterly bonus and incentives based on performance. Eligibility Criteria: Undergraduates and graduates can apply. Candidates must have good to excellent communication skills in English. Prior experience in customer service, voice, chat, or telesales will be preferred. Must be comfortable with rotational shifts and 6-day working. Immediate joiners are highly preferred Age: 18 to 35 years Key Responsibilities: Manage customer queries through voice or chat support. Provide accurate information about services and resolve concerns professionally. Meet quality and performance metrics consistently. Maintain detailed records of customer interactions. For sales roles: engage customers, understand their needs, and convert inquiries into sales. Important Notes: Please do not apply if: You are looking for fixed day shifts. You are not comfortable working in English. You are expecting a higher salary than the mentioned range without matching communication or experience levels How to Apply: Send your updated resume via WhatsApp to 9696714723 (Homa) If the call is not answered, please drop a message mentioning the position you're applying for . Stay Updated With Future Openings: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn: https://www.linkedin.com/in/homafaijani #KolkataJobs #CustomerSupport #ChatProcess #VoiceProcess #SalesJobs #BPOHiring #BulkHiring #GoodCommunicationMust #ApplyNow #ImmediateJoiners #WorkFromOffice #CustomerServiceRoles #CareerOpportunity #ShiningStarsRecruitment

Stimulate learners curiosity, by consistently planning and delivering top-quality, engaging lessons Invest time and effort in all learners to ensure they achieve their full potential Continually develop and review top-quality content and learning practice in the department Create assessment and test material to evaluate learners progress Work on learners query resolution, participate in subject-related discussion forums Teach according to the curriculum specifications of the NCERT

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology : Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance

Job Title: Sales Support Executive Company: Minimac Systems Pvt Ltd Location: Viman Nagar, Pune (Work from Office) Department: Marketing Salary: Best in Industry Reports to: Department Head Key Responsibilities: Follow-up Calls & Mails. Respond to customer inquiries and provide product/service information. Coordinate with internal teams. Maintain sales records and generate reports. Follow up on leads, quotations. Support the sales team with scheduling, documentation, and presentations. About Minimac Systems Pvt Ltd Minimac was incorporated in 2012 and is recognized by DPIIT, Ministry of Commerce & Industry (GOI). We offer the best-In-class, versatile, application-compatible, cost-efficient equipment for Lubrication Reliability and Contamination Control. We have established a strong brand and market presence in Asia, the Middle East & Caspian, North Africa, Africa, South-East Asia, and Australia. We are an ISO 9001, 14001, and 18001 certified company. We have recently been awarded the MEA Business Award for the best lubrication reliability & contamination control and best engineering solutions by SME Empowering India. Minimac is a young and dynamic company with 70% of its workforce being in the age bracket of 21-25 years. Website: www.minimacsystems.com

Invoice Processing , PO and Non PO Contact cross functional teams via email for query resolution To perform all the tasks with SLA Contact cross functional teams via email for query resolution Monitoring & reviewing the activities to ensure SLAs are met Need to handle a team in absence of Manager Help others to resolve the process issues Work on RCAs & action plans Should able to manage first level client stakeholders independently Manage his own & teams deliverables and ensure that all the SLAs are met Find the issues in order booking & resolve quickly Meet the key performance indicators as set by the Manager Identify the process gaps & share with Managers Build DPMs & FMEAs Meet the customer expectations Qualifications Any GraduateKnowledge of MS office (Excel, Word, and Power point) Job Location

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Role & responsibilities Receive customer complaints & get it registered in Service Desk and in CRM wherever applicable. Proactive communication with customers on its status & closure by co-ordinating with service team Send daily updates to field team on daily basis on complaints and pursue with team to close the customer complaints. Assign visit to Engrs- Monitor Daily/Weekly visit plan vs completion Drive Engrs. to close customer complaints in Service Desk mobile app daily Collect FSR , Testimonials, CSSR etc & collate and maintain files in the branch Team daily attendance to HR Daily dash board report on customer visits Prepare monthly QCM Report , maintain order receipt & live offer bank register Sending weekly, monthly productivity report To call 5 customers per day and take feedback and report Generate enquiries from above calls Call customers 30 days in advance for AMC / O&M accounts which expiries & ensure renewal Joining formalities for new joinees Follow up of PI payment & o/s for services vs collection target vide telephone & mail Manage and monitor O&M sites and address customer queries. Achieve O&M, AMC renewal order no. target through field team Achieve payment, FSR, CSSR's & Testimonials target through field team Plan and monitor AMC visit schedule vs completion weekly & monthly and report Get clearance of service billing from customers and field team- O&M based on attendance Daily service order booking and billing as per customer PO Submit service bills to customer and take acknowledgement within a week of raising bills. Prepare quotes to customers and Engrs. for spares, consumables and services Prepare monthly customer O&M, KAM AMC visit reports Provide above report updates to HO time to time Preferred candidate profile Good Communication skill along with working knowledge of Computer (PPT Excel & Word). Capable of making report.

Client Engagement Specialist At POD - Josh Technology Group , We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-3 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)

Job Summary: We are looking for a detail-oriented and proactive Merchant Onboarding Executive to join our team. The role involves managing the end-to-end onboarding process for new merchants, ensuring a smooth and efficient experience while maintaining high data accuracy and compliance. Key Responsibilities: Handle merchant registration and onboarding process. Collect, verify, and upload necessary documentation. Coordinate with internal teams (Sales, Tech, Compliance) for smooth activation. Provide training/support to merchants on using the platform/tools. Maintain records and update onboarding status regularly. Resolve any onboarding-related queries or issues. Requirements: Bachelor's degree mandatory 3 to 6 years of experience in merchant onboarding, customer service, or operations from Payments / Fintech industry. Strong communication and interpersonal skills. Good organizational and multitasking abilities. Familiarity with CRM tools or Excel is a plus. Company Website: www.camspay.com

Acted as main contact for customer queries, feedback, and complaints. Maintained strong client relations, ensured prompt responses, coordinated internally, updated records, gathered feedback, followed up post-delivery, & supported upselling efforts. Required Candidate profile 1–3 years of exp in customer service, client servicing Strong verbal and written communication skills. Proficient in CRM tools, MS Office, and basic email etiquette.

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/Marathi/ Hindi). Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

Roles and Responsibilities Respond to customer inquiries via email or other communication channels in a timely and professional manner. Provide accurate information regarding product availability, pricing and assist customers with products to meet their needs. Prepare and send quotations to customers based on their requirements using SAP. Follow up on quotations to convert them into orders. Process customer orders accurately and efficiently in the SAP. Verify order details, including product specifications, quantities, and delivery schedules. Arrange shipping and delivery schedules to ensure timely arrival of products. Provide customers with invoices related to their orders, including tracking information. Monitor shipment status and communicate updates to customers. Resolve any issues related to shipping, delivery, or product quality in collaboration with relevant departments.

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 1:00 PM - 10:00 PM CTC : 3 LPA Cab Facility: Drop facility available (within 5 km radius only)

We are looking for a highly skilled and experienced professional to lead our sales team in Delhi. The ideal candidate will have 6-10 years of experience in sales management, preferably in the banking or financial services industry. Roles and Responsibility Develop and implement effective sales strategies to achieve top-line targets. Lead the nationwide sales team to meet business objectives. Manage relationships with external and internal stakeholders to achieve business goals. Source business from identified channel partners and end customers through ground sales force teams. Perform research to identify new potential customers and market opportunities. Formulate and implement sales promotion plans to increase sales and generate new business. Provide timely and effective solutions aligned with clients'' needs, ensuring TAT is delivered to stakeholders through continuous process improvement and better product offerings. Manage key variables like rates, pf, payouts, and deviation approvals for the product. Meet external stakeholders for relationship management, including channel expansion, query resolution, and issue resolution. Negotiate and close agreements with customers. Monitor and analyze performance metrics, including manpower productivity, and suggest/implement improvements. Allocate monthly targets for each region/area/branch for each product in the product mix and ensure implementation of the monthly sales plan. Prepare monthly, quarterly, and annual sales forecasts. Liaise with Marketing and Product Development departments to ensure brand consistency. Stay updated with new product launches and ensure sales team members are on board. Ensure 100% adherence to Legal, Audit, and Compliance norms for the department. Manage and develop reportees to take on higher-level and challenging jobs in the function. Job MBA/PGDBA/PGPM or equivalent degree. Proven track record of achieving sales targets and leading high-performing teams. Strong understanding of the banking or financial services industry. Excellent communication, negotiation, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and leadership skills.

We are looking for a skilled Senior Officer to join our team in Mumbai, responsible for managing customer relationships and providing excellent service. The ideal candidate will have 6-10 years of experience. Roles and Responsibility Establish relationships with registered users and understand their requirements. Resolve client queries and provide regular updates to clients. Connect with clients to introduce new products and services. Track query resolutions and maintain accurate records. Introduce calls for new customers and ensure seamless onboarding processes. Generate referrals from existing users to expand the platform''s user base. Job Good communication skills and fluency in English verbal and written communication. Graduate in any stream with relevant customer service management experience. Ability to work in a fast-paced environment and meet targets. Strong problem-solving skills and attention to detail. Experience in CRM and wealth management is an added advantage. Ability to work independently and as part of a team.

We are looking for a highly skilled and experienced Senior Officer to join our team in Mumbai. The ideal candidate will have 11-15 years of experience in customer service management, with excellent communication skills and the ability to work in a fast-paced environment. Roles and Responsibility Establish relationships with registered users and understand their requirements. Resolve client queries and provide regular updates to clients. Connect with clients to ensure satisfaction and gather referrals from existing users for new investors on the platform. Conduct introduction calls for new customers and track query resolutions. Tag all queries raised in CRM for efficient follow-up. Collaborate with the Relationship Management team to meet client needs. Job Good communication skills and fluency in English verbal and written. Graduate in any stream with existing experience in customer service management. Ability to work in a team and build strong relationships with clients and colleagues. Strong problem-solving skills and attention to detail. Experience in managing multiple tasks and prioritizing responsibilities. Familiarity with CRM software and technology is an added advantage.

We are looking for a highly skilled and experienced Associate - Sales Support to join our team in Mumbai. The ideal candidate will have 1-3 years of experience in sales support, leasing, or a related field. Roles and Responsibility Prepare MIS for large corporate clients across India, track repayments, fees, and disbursement status, and sanction terms and conditions. Coordinate with all regions to prepare monthly pipeline reports and daily TDS query resolution. Track the pipeline and perform post-disbursement activities including collection, deferral, and PDD. Solve SOA-related queries and coordinate with operations to resolve issues related to overdue charges, ARN, and security perfection. Collect deferral MIS from CAD Team and coordinate with all regions for closure. Maintain tracking on collections of all corporate cases and provide region-wise data weekly. Intimate RM about overdues daily and prepare visit, opportunity, and lead reports. Provide weekly data to MD as required. Job Graduate in any discipline with excellent communication skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience in preparing MIS, tracking repayments, fees, and disbursement status is preferred. Knowledge of TDS query resolution, post-disbursement activities, and SOA-related queries is an added advantage. Ability to work independently and as part of a team to achieve common goals.

Department -Human Resource Designation Executive - HR Role Attendance Management (Head Office /Branches) Reporting to Sr. Manager Years of Experience: 2years and above Qualification: Any Graduate Skills Required: Well versed with computer skills, proficient with MS Office applications. Good analytical skills. Knowledge of good record keeping. Roles and Responsibilities Attendance Management (Head Office/Branches) – Keeping a track of attendance for all HO /Branch employees. Updation of manual attendance. Timely HR approvals of employee ODs, Leaves and OTs. Attendance to be shared for exited employees. All employee communications on Hoattendance /Branchattendance email id regarding queries related to ODs, Leaves, OTs etc. need to be acknowledged and resolved as per defined timeline. Co-ordination with HO Managers/ BMs and Branch SPOCs for timely confirmation on attendance of Employees and Representatives. Follow up with PAN India Managers for Excessive Absenteeism cases. Pin-it-up emails regarding Attendance, Late-ins, Break times need to be sent. Preparing monthly Arrears report for Head Office/ Branches Responsible for preparing monthly payable days of HO / Branch Employees and Representatives and to be shared for payroll processing. Timely deactivation of resigned employees in HRMS and other data base. . Key Result Areas: Attendance Management and PD Processing - Ensuring adherence of attendance policy and process across branches. Timely resolution of queries related to attendance and submission of error free PD reports.