2134 Query Resolution Jobs - Page 13

Female candidate - good communication skills, should be able to provide customer support through voice and email, handling the queries. MIS Preparation also. Loc: Kandivli (West) Exp: 1+ yrs Sal: best in industry 6 days working Required Candidate profile 1-2yrs experience in customer support through voice and email. Graduate. Should be based at Mumbai nearby Kandivali west. should have good communication.

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consultat...

SUMMARY OF ROLE To support all our Healthcare Professionals with our internal payment queries to ensure they are paid on time and efficiently. Working with our internal and external Customers to clear up and chase any outstanding issues to prevent the processing and releasing of timesheet against all our payment methods. RESPONSIBILITIES To proactively work through all outstanding add shifts on Clarity which are booked on the bank System to ensure our Healthcare Professionals are paid without any delay Supporting and amend the Shift timings, Rates, wards and Hospitals Changing Payment method from Umbrella to PAYE and vice versa based on the request raised. Adding Missing Shifts (past dated) ...

Relationship ManagementBuildand manage relationships with partners to maximize business opportunity Drivebusiness by liaising with partner staff and ensure target achievement Assistand train partner staff on products and process through periodical traininginterventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and compliance Handleescalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless servicedelivery and provide a superior customer experience

Process : Customer support Exp : 3 years Package : 7 LPA Location : Chennai & Hyderabad Shift : Rotational Cab : No Cab Note: It is a rotational shift with rotational week offs, additionally transport should be taken care of by the candidate

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

Job description Role & responsibilities: : - *Interface with Customers via Inbound/Outbound calls . *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements. Candidate Profile- *Undergrad and Freshers can apply too. *Excellent verbal and written communication skills. *Day Shift (6 days working) Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to work in a fast-paced and target-driven environment. Good Sales and convincing ...

Responsibilities: Manage customer queries via phone, email & chat Resolve issues promptly with empathy & accuracy Negotiation Skills Collaborate with teams on product improvements Sales incentives Performance bonus Retention bonus Referral bonus Mobile bill reimbursements Career break/sabbatical Job/soft skill training Flexi working Accessible workspace Prevention of sexual harrassment policy

Responsibility Pan-India role based out of Corporate Office Responsible for monitoring, analysing and reconciliation of various suspense/office accounts in RL BB channel Focus on daily transaction wise data tally of suspense/office accounts Good understanding of branch banking processes including corresponding accounting/ Finacle entries Understanding of Transaction Processing, Inquiries and Report Generation in Finacle Working knowledge in Siebel Creating / assigning SRs, Generating reports Good analytical skills including ability to analyse large volume data, Working knowledge of Excel using Filters, Pivot tables and formulas Good Communication Skills Written and verbal for coordinating wi...

Pharmaceutical Dosage Analysis for Particle Size Determination: Utilize an optical microscope with 21 CFR Part 11 compliant software to measure particle size. Perform analysis both in-house and at customer locations as required. Perform analysis both in-house and at customer locations as required. Research and develop innovative testing methods for various sample types to enhance analytical capabilities. Software Installation and Setup: Install and configure software products at customer sites, ensuring seamless integration and functionality. Customer Training: Conduct training sessions for customers on software features and functionalities to ensure effective utilization. Customer Support: ...

Strong expertise in reinsurance (ceded and assumed) contracts, with the ability to interpret contract terms and ensure precise accounting for all related transactions. Ability to prepare, review, and analyze monthly, quarterly, and annual financial statements Ability to prepare journal entries and correct discrepancies in financial records Should be able to manage a team and coach them continuously to achieve business goal Able to help team by providing timely assistance to the team by resolving queries and offering support as needed Ensure the timely and accurate processing of daily, monthly, and periodic client requirements, meeting deadlines and maintaining consistency. Ability to manage/...

Must have working knowledge on GDS (any) Must have knowledge of working on GDS Must have knowledge of Refunds, Fares & pricing\ Travel certification is required Must have knowledge of different fare and routing types Good communication skills Good Travel geographical knowledge Maintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

Must have GDS knowledge (Any). Must have knowledge of Refunds, Fares & Pricing, Ticketing. Travel certification is required. Must have knowledge of different fare and routing types. Good communication skills. Good Travel geographical knowledge. Maintaining high accuracy, productivity standards and should have willingness to learn. Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.

Desirable Skills Ability to read and comprehend English language in clear and precise manner Reasoning Skills Problem Solving Eye for detail Technical Skills Good computer navigation skills Typing speed of 25 Words per Minute with 95% Accuracy Basic knowledge of Microsoft Office, Outlook and Excel Process Specific Skills Candidate should preferably have knowledge of US Life and Group Insurance Knowledge of onboarding and inplementation processes in Group Insurance Ability to navigate multiple systems and applications Ability to produce high quality outcomes in a highly productive environment Soft skills Ability to work independently Ability to support team by resolving queries, audit the tra...

Processing of all kind of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting T&E process experience Month-end responsibilities include ensuring that all invoices are processed by month-end Recognize and escalate urgent/sensitive issues to Manager Ensure SLA target are achieved Vendor Query Resolution Adhere the timelines/ SLA built for the Process Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing Contribute to the Process Improvement / Simplification / Automation Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience will be an...

For A Certain No Of Days A Month From Office CenterExl Gurgaon C-61 CBU code: 104 Must have working knowledge on GDS (any) Must have knowledge of working on GDS Must have knowledge of Refunds, Fares & pricing Travel certification is required Must have knowledge of different fare and routing types Good communication skills Good Travel geographical knowledge Maintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

Must have working knowledge on GDS (any)Must have knowledge of working on GDSMust have knowledge of Refunds, Fares & pricingTravel certification is required Must have knowledge of different fare and routing typesGood communication skillsGood Travel geographical knowledgeMaintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

Basic Function Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Pa...

Processing of all kinds of AP invoices received from the client Experience on Payment processing Knowledge on MS office and reporting T&E process experience Month-end responsibilities include ensuring that all invoices are processed by month-end Recognize and escalate urgent/sensitive issues to Manager Ensure SLA target is achieved Vendor Query Resolution Need to work along with client team of a specific region Need to communicate to the client on a regular basis through e-mail and telephone Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required 0-1 years of AP experience Prior experience in D365 Dynamics would be added advantage Go...

Basic Function- Handling inbound/outbound calls from the customers Customer service for claims & policy Admin Essential Functions- Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure adherence to established attendance schedules Performance Parameters- Process performance as...

Basic Function Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills Essential Functions Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner Provides inbound phone support on various Product lines Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments Ensures and provides quality service to while administering their account Pa...

Position: Customer Service Executive Experience: 2-3 Years in Corporate Travel / Business Travel Support (Email & Voice) Job Summary: We are looking for an experienced Customer Service Executive (German Language B2 Level) to manage inbound and outbound calls and emails related to corporate business travel The ideal candidate will have 2-3 years of experience in a similar profile , ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners Key Responsibilities: Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance Provide travel solutions based on ...

Position Title, Responsibility LevelAssistant Manager FunctionBack office/Accounts ReceivablesReports to Lead Assistant ManagerPermanent/ Temporary PermanentSpan of Control Location Bangalore, India Accounts Receivables - MDMGood knowledge on account receivable principle and conceptsMaintenance of customer master data and setting up of direct debit processCreation of Customers/Vendors/ GL Accounts and maintenanceMaintaining customer payment terms and methodsFamiliar on the Dunning process, review and account block recommendationUnderstanding AR Aging, Direct debits, Payment MandatesPerform customer reconciliation, customer query handling and flagging of disputesAssist the supervisor on the m...

Relationship Management Buildand manage relationships with partners to maximize business opportunity Drivebusiness by liaising with partner staff and ensure target achievement Assistand train partner staff on products and process through periodical training interventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Job description Walk-In Drive International/Domestice BPO Voice Process (Freshers Preferred)- HR Madhulika Srivastava Walk-In Date: 15th'Oct- 17th Oct 2025 (Monday-Friday) Time: 09:00 AM to 3:00 PM Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya Role: Customer Support Executive International Voice Process Process: Voice (US/UK Shift) Industry: BPO / Call Center Experience Required: Freshers Preferred Qualification: Graduation/ Undergraduate What's In It For You? 5 Days Working /6 days working(Sat-Sun off or rotational off based on process) Both Side Cab...