749 Query Resolution Jobs - Page 13

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

Job Title: Senior Business Development Executive - Retention & Renewals Payments - Tamil Location: Hybrid Department: Student Relations Reports To: Head - Customer Support Job Type: Full-Time Language- Tamil & English (Mandatory ) Shift - 5 days (Rotational) Shift between 11 AM - 8 PM Requirements: A laptop with 8 GB RAM & good camera quality Wifi with at least above 50 Mbps speed. Job Summary: We are seeking a highly motivated and skilled Senior Executive - Hindi Retention to join our team. The ideal candidate will be responsible for supporting our Retention and Renewals department which is primarily focused on maintaining and increasing customer loyalty and contract renewals for products or services. Here are some key responsibilities, skills, and qualifications typically associated with this role. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with existing clients to understand their needs and challenges. Retention Strategy Development: Develop and implement strategies for client retention and renewal, analyzing customer behavior and feedback to enhance experience. Sales Forecasting: Utilize data analytics to forecast renewal outcomes and identify potential retention risks among clients. Cross-Functional Collaboration: Work closely with the Academic Coordination team to align efforts and improve customer satisfaction. Account Management: Oversee accounts and ensure successful resolution of any issues to promote long-term engagement and attainment of set revenue goals Negotiation: Handle renewal negotiations to secure contracts effectively while ensuring client satisfaction and profitability. Performance Analysis: Monitor retention metrics and provide reports and insights to senior management on performance, trends, and opportunities for improvement. Training and Support: Provide training and support to junior staff in retention tactics and customer engagement strategies. Skills: Strong interpersonal and communication skills Ability to analyze market trends and customer data Negotiation and conflict resolution skills Proficiency in CRM software and analytics tools Strategic thinking and problem-solving abilities Customer-centric approach Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field (Masters preferred) Several years of experience in business development, sales, or account management, with a focus on retention Proven track record of meeting or exceeding retention and renewal targets Familiarity with the specific industry the company operates in (edtech, finance)

Job Description: Position Title: Manager Payroll Location: Mastichak, Saran Department: Human Resources Reports To: Head HR Job Summary: We are seeking a highly skilled and experienced Manager Payroll to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs. Key Responsibilities: 1. Individual Responsibilities: Ensure accurate and timely processing of monthly payroll for all employees. Maintain payroll data integrity in the HRMS/ERP system. Process salary revisions, new joiners, exits, promotions, and arrears with supporting documentation. Reconcile salary reports with finance, PF, ESI, PT, TDS, and other statutory compliance. Maintain employee payroll records, bank details, income tax declarations, and loan deductions. Address employee payroll queries and resolve discrepancies in coordination with relevant stakeholders. 2. Supervisory Responsibilities: Lead and guide payroll executives or assistants under the function. Ensure internal timelines are met and compliance is adhered to. Train junior staff on payroll practices, legal requirements, and HRMS usage. Conduct internal audits and verify payroll input before finalization. 3. Strategic Responsibilities: Partner with finance and compliance teams to streamline payroll audits and taxation. Support budgeting and manpower cost forecasting in line with organizational goals. Contribute to payroll policy creation and automation to reduce manual errors. Ensure compliance with labor laws, tax regulations, and statutory reporting requirements. Outsourced Compliances- Coordinate and supervise statutory compliance tasks handled by external vendors, ensuring accuracy and timeliness in PF, ESI, PT, LWF filings, and labor law obligations. In house Compliances- Independently manage and process internal compliance activities including statutory registers, returns, and inspections across all units and departments. Handle all departmental inspection and audit- Represent the HR department during departmental inspections and audits, ensuring all documentation is up to date and compliant with regulatory requirements. Employee Grievance Handing related to payroll and compliances- Act as the primary point of contact for resolving employee concerns related to salary disbursements, deductions, tax declarations, and statutory benefits. Monthly Payroll Compliance Reports:- Prepare and submit detailed monthly reports including payroll reconciliation, compliance status, and variance analysis. Annual Budget Preparation: Support in forecasting and preparing the yearly budget related to manpower costs, statutory dues, and compensation planning. Manpower Reporting: Maintain and update monthly manpower headcount data across departments for internal reporting and strategic HR planning HR Software Training: Conduct training sessions for new joiners and existing employees to ensure effective use of HRMS/Payroll software for attendance, leave, and salary-related operations Address all statutory compliance related concern of employee and employer- Respond to both employee and employer queries regarding statutory obligations and ensure all updates and changes are communicated and implemented promptly. Handle recruitment as and when required- Support the recruitment process during high-demand periods or for critical roles within the HR or compliance functions. 4 . Qualifications & Experience: MBA in HR or PG Diploma in HR/Payroll Management. 6 to 8 years of experience in end-to-end payroll processing. Proficiency in Excel, HRMS and compliance platforms. Strong knowledge of labor laws, tax rules, and audit protocols. Akhand Jyoti Eye Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- KOLKATA ( RAJARHAT, SALT LAKE ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *Must be comfortable with rotational shifts. SALARY- FRESHERS: UPTO 15k CTC and 12.7k Inhand. EXPERIENCED: UPTO 19k CTC and 15.4k Inhand. PERKS AND BENEFITS- ONE SIDE CAB IN ODD HOUR. INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Monika Singh (7266822602) (HR Executives) ShiningStarsITPL. #jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice #kolkata#kolkatajobs#kolkata#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.

Profile Overview: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1-3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Key Competencies for the Role: 1-3 years of experience in Revenue Management or a similar analytical role. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, target-driven environment. Detail-oriented, with the ability to manage multiple tasks effectively. (Preferred) Familiarity with eZee software suite - eZee Centrix, eZee Reservation, and eZee Absolute. Requirements: Bachelor s degree in Business, Finance, Hospitality, or a related field 1-3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If youre passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.

Job Description Career Opportunities Position AM - Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurgaon - HO Key Responsibilities Team handling and supervision Production Support Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Data Analysis Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 2-3 years experience in Operations / Customer Care The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowledge and skills required Customer centricity Good communication skills Basic computer skills Job Description Career Opportunities Position AM - Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurgaon - HO Key Responsibilities Team handling and supervision Production Support Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Data Analysis Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 2-3 years experience in Operations / Customer Care The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowledge and skills required Customer centricity Good communication skills Basic computer skills

Role Purpose: Responsible for managing sales of Ashirvad s products in the defined geographic area and ensure consistent, profitable growth in sales revenues. Identify objectives, strategies and action plans to maximize short- and long-term sales & earnings and promote Ashirvad s presence in the assigned area. Job Summary Sales Planning & Reporting: Accurately forecast annual, quarterly and monthly revenue streams Collaborate with AGM/RGM to develop sales strategies to improve market share in all product lines. Monitor area sales, analyze variances and develop & implement area specific sales action plans to ensure revenue growth across product categories. Sales Execution: Perform sales activities for major accounts and negotiate sales price and discounts in consultation with AGM/RGM drive and monitor distributor performance on metrics of sales, on-time delivery, query resolution. Provide recommendations on new distributor appointment and distributor management system. Track and record activity on accounts and help to close deals to meet the targets. Channel Development for primary and secondary sales; channel management and expansion. Activations & Launches: Provide inputs to the regional branding execution manager in devising apt branding initiatives for the area. Implement area specific trade promotional/branding/marketing initiatives activities and strive to ensure maximum visibility through the marketing and promotion activities. Conduct influencer engagement programs like sales promotion activities and key plumber/architect/consultant meets. Role Specifications: Educational Qualification : Bachelor s Degree Years/type of experience : 3-7 years in sales and marketing roles Skills/Knowledge : Problem-solving and analytical skills to interpret sales performance and market trend information. Good oral and written communication and presentation skills good working knowledge of Microsoft Office Suite Ability to build relationships, Influencing and Negotiation ability Language : Fluent in English and local language

Fi Money is a new age money management app designed to simplify your financial life. With Fi, you can save, pay, invest, or borrow, all in one place. You can track and analyze your expenses across Fi and all your other bank accounts. You can also apply for a credit card, access instant loans, and grow your wealth and more with our range of investment options. We re looking for an HR Analytics & Payroll Specialist to take full ownership of our monthly payroll operations while also supporting people reporting and HR data initiatives across the company. This role is a key part of our People Ops team ensuring payroll is accurate, compliant, and timely, while enabling smarter HR decisions through dashboards and reporting. This role is ideal for someone who s strong with data, comfortable with HR systems, and has an eye for detail. What You ll Do: Run monthly payroll end-to-end, ensuring accuracy, timeliness, and compliance with statutory requirements (PF, ESI, TDS, professional tax, etc.). Own query resolution for employees related to payroll, income tax, benefits, and statutory filings delivering accurate and timely responses. Design and maintain dashboards that track key people metrics including headcount, attrition, hiring funnel performance, and organizational changes. Automate recurring reports and data tasks, reducing manual effort and enabling real-time insights for leadership and audits. Collaborate with Finance, Talent, and HRBPs to ensure employee data is up-to-date, consistent across systems, and audit-ready. Preferred Experience At least 5 years of experience in HR analytics and payroll management Proficient with HRIS platforms (Keka, Darwinbox) Strong skills in Excel and basic knowledge of SQL or other data tools Detail-oriented with a strong focus on accuracy and compliance Good problem-solving skills and ability to handle ambiguous situations Clear communicator who can present data insights effectively Proactive, organized, and able to take ownership of tasks Comfortable working in a fast-paced, collaborative environment The interview process will consist of three to four rounds designed to assess your ability to interpret data accurately, solve ambiguous problems, and communicate your findings clearly through presentations or walkthroughs. We value clear thinking, curiosity, and ownership. At Fi, you will work in a fast-paced, collaborative environment where everyone is encouraged to take initiative and continuously learn. This is an onsite role based out of our Brookfield office.

Job Snapshot We re looking for a detail-oriented and dependable People Success Associate to support our HR operations in India. This role is key to ensuring smooth payroll processing, compliance management, and an exceptional employee experience across the lifecycle. What s in it for you? Prepare, audit, and share monthly payroll input for India FTEs Manage statutory compliance filings and maintain accurate employee records Support onboarding, offboarding, and employee query resolution Handle confidential exits and related documentation Manage employee gifting, R&R programs, and coordinate with vendors Ensure timely and efficient vendor and HRMS system coordination We d love to hear from you, if you: 3-5 years of HR operations/payroll/compliance experience Working knowledge of Indian labor laws and statutory filings Hands-on experience with HRMS/payroll tools Strong Excel and data accuracy skills Discreet, process-driven, and people-focused Bachelor s degree (MBA/PGDM preferred) Our culture & accolades As an organization, it s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employees globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

We are hiring Customer Support Executives for a Work From Home opportunity. Candidates from Jaipur and nearby areas are highly preferred. Eligibility Criteria: Education: 12th Pass / Undergraduate / Graduate Experience: 0-2 year (Freshers & experienced both can apply) Roles & Responsibilities: Handle customer queries via chat in a timely and professional manner Provide product/service information clearly and accurately Troubleshoot issues and resolve complaints Maintain customer records and communication logs Work in rotational shifts as required Key Skills Required: Chat Process, Customer Support, Customer Service, Typing Speed, Communication Skills (Hindi & English), Basic Computer Knowledge, Problem Solving, Fresher Friendly, Customer Handling, BPO, Non-Voice Process Salary Range up to 2.25 LPA Perks & Benefits: Professional growth and training Supportive team environment Stable career in customer experience interested candidates can share your resume on mob-9555373856 (HR Rudra), mob- 9125776662 (HR Anshi)

Roles and Responsibility Onboarding Facilitation: Warmly welcome new hires and ensure their smooth integration into the organization. Employee Documentation Management: Maintain meticulous records from hire to retire, ensuring confidentiality and accuracy. Attendance and Leave Management Oversight: Manage systems effectively, adhering to company policies and ensuring compliance. Engagement Activity Planning: Organize activities to promote a positive work culture and boost employee morale. Shift and Holiday Coordination: Ensure operational continuity by managing shifts and holidays in collaboration with teams. Employee Query Resolution: Address and resolve queries promptly, offering necessary support and guidance. PF/ESIC Management: Handle processes related to provident fund and employee state insurance, ensuring statutory compliance. Health Insurance Administration: Administer employee health insurance benefits, including enrolment and claims management. Operational Support: Undertake various operational tasks to facilitate HR functions effectively. Requirements Proactive HR Executive with 0-1 year of experience. Familiarity with HR operations and processes. Strong organizational skills and attention to detail. Knowledge of statutory requirements related to PF/ESIC management. Ability to maintain confidentiality and handle sensitive information. Excellent communication and interpersonal skills. Capacity to coordinate and collaborate with different teams effectively.

Step into a pivotal role where precision meets collaboration. As a Trading Services Associate, youll be at the heart of our trading operations, ensuring seamless transaction management. Join us to drive efficiency and innovation in a fast-paced setting. Job Summary As a Trading Services Associate within the Trading Operations Team, you will ensure accurate transaction capture and reconciliation. You will collaborate with various teams to support trading activities and maintain operational integrity. Your role is crucial in driving process improvements and strategic initiatives Job Responsibilities Accurately capture all transactions in Risk Management Systems Complete intraday/end-of-day reconciliation checks Collaborate with Operations and infrastructure groups Ensure diligent performance of all controls Communicate clearly with support teams for query resolution Participate in strategic initiatives and process improvements Build understanding of trading structures Support general book management processes Facilitate issue resolution across teams Maintain operational integrity and compliance Drive efficiency in trading activities Required qualifications, capabilities, and skills Understand derivatives and hedging products Knowledge of front-to-back Operations processes Recognize impact on infrastructure groups Communicate clearly and collaboratively Pay attention to detail and ownership Work effectively in a team environment Possess analytical and numerical skills Preferred qualifications, capabilities, and skills Solve problems with control and project management skills Excel in technical skills, especially in Excel Adapt to a pressurized and changing environment Challenge and explain processes as needed Drive process improvements and innovation Collaborate across teams for operational success Enhance trading operations with strategic insights Step into a pivotal role where precision meets collaboration. As a Trading Services Associate, youll be at the heart of our trading operations, ensuring seamless transaction management. Join us to drive efficiency and innovation in a fast-paced setting. Job Summary As a Trading Services Associate within the Trading Operations Team, you will ensure accurate transaction capture and reconciliation. You will collaborate with various teams to support trading activities and maintain operational integrity. Your role is crucial in driving process improvements and strategic initiatives Job Responsibilities Accurately capture all transactions in Risk Management Systems Complete intraday/end-of-day reconciliation checks Collaborate with Operations and infrastructure groups Ensure diligent performance of all controls Communicate clearly with support teams for query resolution Participate in strategic initiatives and process improvements Build understanding of trading structures Support general book management processes Facilitate issue resolution across teams Maintain operational integrity and compliance Drive efficiency in trading activities Required qualifications, capabilities, and skills Understand derivatives and hedging products Knowledge of front-to-back Operations processes Recognize impact on infrastructure groups Communicate clearly and collaboratively Pay attention to detail and ownership Work effectively in a team environment Possess analytical and numerical skills Preferred qualifications, capabilities, and skills Solve problems with control and project management skills Excel in technical skills, especially in Excel Adapt to a pressurized and changing environment Challenge and explain processes as needed Drive process improvements and innovation Collaborate across teams for operational success Enhance trading operations with strategic insights

Roles and Responsibilities : Manage incoming queries from clients through various channels (email, phone, chat) in a timely and efficient manner. Resolve client issues by providing accurate information, troubleshooting problems, and escalating complex cases when necessary. Maintain accurate records of all interactions with clients using CRM software to ensure seamless communication. Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction. Undergo training and gain technical skills for the tools / applications used. Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively. Monitor incoming work using JMS Expeditor board. Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients. Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary. Contact Customer Service when copy clarification is needed. Communicating ETAs to Customer Service and monitoring to ensure timely delivery. Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs. Job Requirements : 3-8 years of experience in client servicing or similar role in the financial services industry. Strong understanding of inbound process flowcharting principles for effective query resolution. Excellent escalation management skills to handle high-pressure situations professionally.

Dear Candidate, Greeting from HDFC Bank! We are actively hiring Customer Care Executive for Mumbai Location, We conduct Walking drive on tomorrow 10am to 2pm on Andheri MIDC Location. Please find below Job description and Interview location. Job profile: Job Role includes handling of inbound calls for 8 Hrs received from customers enquiring details of the product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls). Customer education on various product offerings will be a part of the job. Certification test to clear post completion of the training program. Responding to customers with the resolution within the defined TATs. Call back to customers in case of any unresolved queries etc. Appropriately escalating cases to the Supervisor. Adherence to the defined service delivery standards. Rotational shifts and W/Offs indicate staff will have to work on 2nd and 4th Saturday, Sunday/Bank Holidays etc and W/Offs can be on working days. Late evening and Night shift for male candidates. Nil Unscheduled offs. No access to your Mobile Phone, Smart watch/any Bluetooth device, pen, paper etc inside the access area. Interview Time = 10am to 2pm Interview Date and Day = 04/07/2025 (Friday) Interview Location = Address -HDFC Bank LTD,Akruti Business Port, 5th Floor, EMT Department,MIDC Road no. 13, Andheri East, Mumbai 400093.Landmark Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant. Contact Person= Jayesh Kotian (9920116664)/ Bhagwan Lamkhede (9930326564) Note = Please carry your update resume and be in formal attire Best Regards, Sejal Chavan. HDFC Bank HR.

Customer support executive Freshers can apply Any Graduate can apply Excellent communication skills Thought process, Team player Knowledge of BPO, Customer service Soft spoken Rotational shifts and offs 5 Days working Cab facility Immediate joiners Perks and benefits Cab facility for both side PF and Medical

Key Responsibilities: Manage assigned customer accounts throughout the complete order life cycle, including new customer set-up, order entry/modification, and handling escalations; may also include logistics coordination to ensure timely order delivery. Serve as the single point of contact for customers, internal cross-functional teams, parts distribution centers, and manufacturing plants to ensure seamless order processing and fulfillment. Provide accurate documentation and consistent communication to customers from order initiation through to completion. Own and resolve complex customer inquiries by leveraging in-depth knowledge of Cummins' processes, systems, and policies; ensure responses are provided within defined Service Level Agreements (SLAs). Collaborate with higher-level support for escalated issues, ensuring proper documentation is maintained throughout the resolution process. Maintain comprehensive and accurate records of all customer interactions within the designated systems or databases. Ensure customer compliance with export regulations and prepare necessary export/shipping documentation in alignment with legal requirements. Act as a liaison for quality-related concerns between customers and internal teams (aftermarket or manufacturing); raise Material or Process Non-Conformance claims through the Quality Management System. Demonstrate a working knowledge of Quality Management Systems and contribute to quality initiatives, including acting as an Internal Auditor or Subject Matter Expert where applicable. Support the Supervisor in organizing and hosting customer visits at the local facility. Generate and distribute both standard and customized reports for internal stakeholders and customers. Stay updated on Customer Order Management (COM) policies, procedures, and performance metrics. Contribute to departmental goals aimed at enhancing customer experience and transforming into a proactive support function. External Qualifications and Competencies Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances.Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirementsValues differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Degree in related field preferred.2 plus years of relevant customer order management, account management or in the supply chain fieldThis position may require licensing for compliance with export controls or sanctions regulations. Experience: Team focused and passionate about customer supportTime management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectivesAttention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detailComputer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems Additional Responsibilities Unique to this Position Additional Information:- Should be ready to work in US time zone, 5 PM to 2 AM IST, India Time. Should be ready to work from office 3 days a week.

Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Supports Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understands Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Serves as Quality Management Systems Champion (e.g. Internal Auditor Certification) and/or Subject Matter Expert. External Qualifications and Competencies Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Degree in related field preferred. 2 plus years of relevant customer order management, account management or in the supply chain field This position may require licensing for compliance with export controls or sanctions regulations. Experience: Team focused and passionate about customer support Time managementDemonstrates effective and efficient use of individual and organizational time to achieve key business objectives Attention to detailAccurate data entry skills Fast typing speed with accuracy, extreme attention to detail Computer literacyIntermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook) Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems Additional Info:- Night Shift in Rotation between 5 PM to 7 AM IST

Hi Jobseekers!! Greeting from ShiningstarsITPL!!! Job Title: Customer Service Executive MNC BPO (NCR Location) Location- Noida Industry: BPO / Call Centre / ITES Department: Customer Success, Service & Operations Role Category: Voice / Non-Voice Employment Type: Full Time, Permanent Job Description: We are hiring enthusiastic and customer-focused individuals for the position of Customer Service Executive at a leading Multinational BPO located in the NCR region . This is a great opportunity for freshers and experienced candidates looking to start or grow their career in the customer service domain. Key Responsibilities: Handle inbound and outbound customer calls professionally. Provide accurate information to customer queries. Resolve customer complaints with empathy and efficiency. Maintain detailed records of customer interactions. Follow company policies and procedures while maintaining service standards. Eligibility Criteria: Qualification: Any Graduate (Freshers can apply) Experience: Undergraduates must have minimum 6 months of experience in customer service/BPO. Skill Set: Excellent verbal communication skills in English are mandatory. Salary: Fresher: Up to 2 LPA Experienced: Up to 3.5 LPA (based on last drawn salary) Work Conditions: Rotational Shifts (Day/Night) 6 Days Working Weekly Off: Rotational Perks & Benefits: Professional work environment Career growth opportunities Training provided How to Apply: Contact Person: Anuj Gautam HR Executive Mobile: +91-9214602997 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Anuj Gautam HR EXecutive ShiningstarsITPL

About MuscleBlaze: MuscleBlaze is Indias leading sports nutrition brand, known for high-quality, scientifically-formulated supplements. Since 2012, we've been empowering athletes and fitness enthusiasts with trusted products like protein powders, gainers, and wellness supplements. With a focus on innovation, transparency, and performance, we’re committed to fueling India’s fitness revolution. About the Role: We are seeking a qualified Dietician or Nutritionist with a strong understanding of health and wellness products to join our team as an Consumer Insights Executive . In this role, you will be responsible for managing customer interactions across digital platforms, addressing queries related to our nutritional product range, and providing valuable consumer insights to internal teams. This position requires a balance of subject-matter expertise, excellent communication skills, and a proactive approach to online reputation management. Key Responsibilities: 1. Customer Query Management Respond to customer queries related to nutrition and product usage across platforms including social media, e-commerce reviews, and emails. Provide accurate, easy-to-understand responses rooted in nutritional science and product knowledge. 2. Online Reputation Management (ORM) Monitor and manage brand mentions, customer reviews, and feedback across all online channels (Amazon, Flipkart, social media, etc.). Address negative feedback professionally and work toward resolution in a timely manner. Collaborate with customer service and marketing teams to maintain a consistent and positive brand image. 3. Product Knowledge & Guidance Develop a deep understanding of all products – their ingredients, benefits, usage guidelines, and target consumers. Ensure all product-related communications are scientifically accurate and consumer-friendly. 4. Consumer Insights & Reporting Identify patterns, concerns, and feedback trends from customer interactions and share actionable insights with relevant teams. Assist in creating FAQs, content recommendations, and product improvements based on consumer data. 5. Cross-Functional Collaboration Work closely with the marketing, R&D, and customer service teams to ensure alignment on customer communication strategies and product messaging. Participate in knowledge-sharing sessions and contribute to continuous improvement initiatives. Key Requirements: Bachelor’s or Master’s degree in Nutrition, Dietetics, or a related field . 1–3 years of experience in a client-facing role, preferably in nutrition, wellness, or customer engagement. Strong verbal and written communication skills. Familiarity with ORM tools, social media platforms, and e-commerce portals is a plus. Analytical mindset with the ability to extract and report key insights from customer interactions. Empathetic, solution-oriented, and able to maintain a professional tone in high-pressure situations. Why Join Us? Be a core part of a mission-driven brand focused on health and well-being. Work at the intersection of science, communication, and customer experience. Enjoy a collaborative, growth-focused work environment. Opportunity to directly influence product and service improvements through real-time feedback. Role & responsibilities Preferred candidate profile

Hello Jobseekers, Hurry up, New opportunities are available, Job Description Role: Key Account Manager Location: Bangalore ( Shivajinagar) Working Days: 6 ( Fixed Sunday off) Salary: Up to 3.5 LPA Quarterly bonus: 4000 NOTE: Any graduate candidate with minimum 1year of experience or MBA fresher can apply Roles and Responsibilities Manage key accounts to achieve sales targets through effective communication, upselling, and customer retention strategies. Develop strong relationships with customers to increase loyalty and drive repeat business. Desired Candidate Profile Fluent Hindi and English speaking skills (written & spoken). Excellent Communication, Interpersonal, Presentation, Pressure Handling, Target Achievement skills. For more details contact Monika(7266822602) Thanks and regards Monika Singh HR Executive

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish Shukla) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)