234 Query Management Jobs - Page 9

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertically and help us in managing/ resolving customers' queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Voice Support team, which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Roles and Responsibilities In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact on your work You will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliveries and helping the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? We are looking for individuals who have the following skillset Adaptable and flexible Good to have skills? Workday & ServiceNow NA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? This Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? "Essentials: Bachelor's degree (Any decipline)Desirable: HR Domain Certification Knowledge and experience of Success Factors Employee Central Module""Essentials : 6 - 7 years of industry experience 4+ years of Service Centre / Query Management experience 1+ years of team handling experience Experience of working on HCM system Client / stakeholder engagement in outsourcing environmentDesirable : Working knowledge of Success Factors - Employee Life Cycle processes New process transition Experience in HRO set up for multi- country support Roles and Responsibilities: "Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Qualification Any Graduation

Skill required:Query Management - Service Desk Voice Support Designation:Management Level - New Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers&giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs&solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Adaptable and flexible Ability to work well in a team Agility for quick learning Collaboration and interpersonal skills Process-orientation Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service Associate Job Location:Noida Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Voice Support Designation:Customer Support Associate Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements What are we looking for? Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Skill required:Query Management - Service Desk Designation:Management Level - New Associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do? The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures. Strong customer service skills Strong verbal English language proficiency. Ability to multi-task in usage of different applications and tools Analytical and Problem-Solving skills Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\'SPOC\') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Any graduate from Govt. recognized universities 10+2 Under-graduates with minimum 6 months prior experience preferred Customer satisfaction metrics like CSAT and NPS Productivity Metrics like AHT and Break Adherence Quality and Compliance metrics as defined by process Knowledge Check Scores Attendance Revenue metrics like Sales & Credit per chat First Time Resolution of customer query Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? Ability to perform under pressure Ability to work well in a team Adaptable and flexible Results orientation Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Summary Salary : Competitive Team : Administrative Services Location : India - Gurgaon Office About us The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work highly resilient to challenges. About The Role The Employee Services Specialist is responsible for managing HR-related processes, promptly resolving employee concerns, and ensuring a seamless experience for employees in areas such as payroll, benefits, and policy administration. In addition to core employee services responsibilities, this role requires demonstrated expertise in labour compliance, supporting the organization with adherence to labour laws, statutory requirements, and employee rights regulations. Key Responsibilities: 1. Employee Query Management Serve as the primary point of contact for employees regarding HR queries, such as payroll discrepancies, benefits, employment policies. Escalate inquiries that require in-depth compliance reviews to the appropriate team. 2. Labour Compliance Support Ensure compliance with labour laws and regulations, such as workplace safety, wages, statutory benefits, leaves, and termination practices. Proactively advise employees and managers on labour law-related responsibilities and rights. Track and respond to grievances and allegations related to statutory non-compliance, escalating serious cases where needed. 3. Statutory Compliance Administration Maintain and ensure the accuracy of statutory documentation related to payroll, benefits, and employment contracts. Prepare and update compliance-related reports, and assist in internal or external audits. 5. Onboarding and Offboarding Compliance Assist new hires during onboarding by ensuring statutory documentation (e.g., EPF nominations, ESIC enrollment, Form 11) is completed accurately. Administer compliance-related processes during offboarding, such as final settlements, gratuity payments, statutory acknowledgments, etc. 7. Reporting and Risk Mitigation Maintain detailed records to demonstrate compliance with statutory and labour regulations, including audit trails for employee cases. Identify compliance risks and suggest corrective measures to mitigate those risks within HR operations. 8. Supporting Employee Engagement Initiatives Advocate for employee rights and workplace inclusivity as part of engagement initiatives. Qualifications Skills: Education Bachelor s degree in Human Resources, Business Administration, Law, or a related field. Certification/training in Labour Laws or HR Compliance (preferred). Experience 4+ years of experience in employee services, HR operations, or compliance-related roles. Strong background and hands-on experience working with statutory compliance requirements, particularly in [region-specific laws, e.g., Factory Act, Labour Law Act, Shops and Establishments Act]. Core Competencies Labour Law Expertise: Extensive knowledge of local and national labour laws, regulations, and statutory benefits. Ability to interpret and implement complex legal frameworks in operational processes. Attention to Detail: High level of accuracy in maintaining compliance-related documentation and records. Communication Skills: Clear verbal and written communication to explain labour laws and employee rights effectively to internal stakeholders. Problem-Solving Skills: Ability to resolve employee concerns and compliance issues through investigation and thoughtful solutions. Ethical Judgment and Integrity: Ensures confidentiality and demonstrates a commitment to treating employees fairly while maintaining compliance integrity. Technical Proficiency: Proficiency in HRIS systems and compliance tracking tools. Familiarity with payroll tools and tax filing systems relevant to labour regulations. Technical Skills: Experience with HR compliance tools and statutory reporting platforms Advanced Excel skills for compliance reporting and calculations. Key Performance Indicators (KPIs): Percentage of employee concerns or grievances resolved within SLA timelines. Statutory compliance audit results and risk mitigation measures implemented. Accuracy and timeliness of statutory filings and reports. Employee satisfaction and engagement levels with compliance-related processes. Work Environment: Office-based Collaboration across HR, Payroll, Legal, Operations, and Finance teams for seamless compliance and employee experience delivery. Candidate Requirements: Hands-on experience with Workday and Case Management systems is essential. Exceptional verbal and written communication skills. Proficiency in Excel and the Microsoft Office Suite. Previous experience in employee administration processes, particularly in the India/ANZ regions. Strong problem-solving abilities, with a keen attention to detail. 6-7 years of experience in India HR Operations is required. Actualized knowledge of Indian labor laws applicable in PAN India. A university degree is mandatory. Fluency in English and clear and concise communication style. Thorough and detail oriented. Self-motivated and inquisitive. #LI-CY1 Posted: 21 April 2025 Share this Engineering icons There s a Harrier Jump Jet guarding reception at Dyson HQ in the UK. It s an inspiration to Dyson engineers, but also a reminder of what happens when you lose your resolve. Awards Accreditations The Times, 2024 2023

Summary Salary : Competitive Team : Administrative Services Location : India - Gurgaon Office About us The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work highly resilient to challenges. About The Role The Employee Services Specialist serves as the primary point of contact for employees to address queries, resolve concerns, and provide a seamless experience with HR-related processes. This role focuses on delivering efficient support and fostering a positive employee experience, while ensuring compliance with company policies and legal regulations. Key Responsibilities: 1. Employee Query Management Act as the first point of contact for employee inquiries related to HR policies, benefits, payroll, leave, and other employee services. Respond promptly and professionally to employee concerns and escalate complex issues to the appropriate teams when necessary. Manage service requests by recording, tracking, and resolving them within the agreed turnaround time. 2. Onboarding and Offboarding Support Assist new hires during onboarding by addressing documentation needs, benefits enrollment queries, and compliance requirements. Coordinate offboarding activities, including paperwork, exit interviews, final settlements, and retrieval of company assets. 3. HR Administrative Tasks Maintain accurate employee records and manage HRIS data updates (e.g., address changes, role changes, leave balances). Process employee-related documentation, such as employment agreements, promotion letters, and policy updates. 4. Benefits Administration Assist employees in accessing benefits programs, applying for leave, or resolving issues with benefit claims. 5. Reporting and Analytics Maintain and generate reports related to employee services, such as query resolution metrics, case records, or overall employee satisfaction. Provide insights based on employee feedback to improve services and enhance experiences. 6. Employee Engagement Support Assist in planning and coordinating employee engagement activities, wellness programs, and celebrations. Actively participate in promoting a positive and inclusive workplace environment. 7. Process Improvement Identify opportunities to optimize employee services processes, enhance efficiency, and improve satisfaction. Partner with teams to implement changes that improve the employee experience while maintaining compliance standards. Qualifications Skills: Education Bachelor s degree in Human Resources, Business Administration, or a related field. Certification in HR operations or any relevant employee-centric program (preferred). Experience 4+ years of experience in an employee services, HR operations, or generalist role. Experience working with HRIS platforms and tools (e.g., Workday). Core Competencies: Exceptional Communication Skills: Ability to clearly and empathetically address employee concerns through verbal, written, and digital communication. Strong Problem-Solving Skills: Proactive in finding resolutions for employee issues and navigating challenges effectively. Attention to Detail: Precision in managing employee records, documentation, and compliance-related tasks. Adaptability and Multitasking: Work efficiently in fast-paced environments while managing multiple inquiries or processes. Knowledge of HR Operations: Strong understanding of HR policies, benefits administration, payroll processes, and compliance standards. Technical Skills Proficiency in HRIS systems and tools, with strong Microsoft Office (Excel, Word, PowerPoint) skills. Key Performance Indicators (KPIs): Average response time to employee inquiries. Resolution rate for employee cases within the defined SLA. Accuracy in maintaining employee records and HRIS updates. Process improvement recommendations implemented. Work Environment: Office-based Collaboration across teams such as HR, IT, Finance, and Facilities for seamless employee support. Candidate Requirements: Work hours align with APAC Shift: 6:30 AM IST to 3:30 PM IST. Hands-on experience with Workday and Case Management systems is essential. Exceptional verbal and written communication skills. Proficiency in Excel and the Microsoft Office Suite. Previous experience in employee administration processes, particularly in the India/ANZ regions. Strong problem-solving abilities, with a keen attention to detail. 6-7 years of experience in India HR Operations is required. Comprehensive understanding of labor laws applicable in the region. A university degree is mandatory. Fluency in English and clear and concise communication style. Thorough and detail oriented. Self-motivated and inquisitive. #LI-CY1 Posted: 21 April 2025 Share this Lesson learned In 1978 James Dyson noticed how the air filter in the Ballbarrow spray-finishing room was constantly clogging with powder particles. Then one day he visited a local sawmill and noticed how the sawdust was being removed from the air by large industrial cyclones. Inspired by this, he designed and built an industrial cyclone tower, which removed the powder particles by exerting centrifugal forces greater than 100,000 times those of gravity. Could the same principle work in a vacuum cleaner Awards Accreditations The Times, 2024 2023

Location : Chennai Job Type : Full-Time Team : People Experience (PX) Reports To : Manager - People Operations(APAC) Work Arrangement: This is a fully on-site role, requiring presence in the office five days a week. Job Summary: As a HR Analyst , you will play a critical role in managing payroll inputs (including payroll, absence management and time tracking through Workday and manual entries), ensuring data accuracy, handling employee queries through the Zendesk ticketing system, and supporting compliance audits. You will oversee statutory and compliance activities related to the organization, employees, and vendors. Your role will involve HR data management, audit support, and dashboard reporting to ensure operational efficiency and compliance. Key Responsibilities: Payroll & Compliance: Gather, validate, and submit payroll inputs, ensuring accuracy and timely processing. Conduct payroll checks and validations to ensure compliance with internal policies and government regulations. Ensure adherence to statutory requirements related to payroll, taxation, provident fund, gratuity, and other labor laws. Support audits by preparing necessary documentation and ensuring compliance. Assist in processing statutory contributions and filings in coordination with finance and legal teams. Statutory & Compliance Activities: Manage compliance activities for establishment, ensuring adherence to labor laws and company policies. Ensure statutory registrations, renewals, and filings for the organization as per legal / labour law requirements. Oversee vendor compliance related to contracts, payments, and statutory obligations. Monitor compliance-related reports and support risk mitigation strategies. Work with vendor and finance teams to ensure timely submission of returns and other statutory requirements. Employee Query Management: Manage HR-related queries via the ticketing system, ensuring timely and efficient resolution. Collaborate with internal stakeholders to address employee concerns related to payroll, benefits, policies, and compliance matters. Maintain documentation and records for query resolutions and escalations. HR Data & Dashboards: Create and maintain dashboards to provide insights into payroll, compliance, employee queries, and audit metrics. Support reporting needs by extracting and analyzing HR data for leadership teams. Ensure data accuracy and integrity across HR systems and compliance reports. Process Improvement & Learning: Identify and suggest improvements to payroll, compliance, and query management processes. Stay updated with labor laws and rules, and statutory compliance requirements. Adapt quickly to new tools, systems, and HR policies to enhance operational efficiency. Qualifications & Skills: Experience: 2-6 years of experience in HR operations, payroll processing, statutory compliance, or audit support. Education: Master s degree in HR. Strong understanding of payroll processing, statutory deductions, labor laws, and vendor compliance. Experience in managing audits, statutory filings, and compliance reports. Proficiency in ticketing systems and compliance management tools. Analytical mindset with expertise in HR analytics and dashboard reporting. Strong attention to detail and ability to manage multiple tasks effectively. Ability to collaborate with internal teams, vendors for compliance-related matters. Why Join Us Be a part of a dynamic and evolving People Experience (PX) team. Gain exposure to payroll, compliance, and audits Opportunity to work in a fast-paced and collaborative environment.

Relevant experience of 1-3 years in Accounts Payable Invoice verification and posting Handle Invoices through electronic invoice workflow Meet all client deliverables Prepare monthly/Fortnightly/weekly reports Working with spreadsheets and ERPs. Ownership of allocated processes/reporting and ensuring all process/reporting deadlines are met and control adherence Should be flexible for Australia Shifts (4:30 am to 1pm and 7am to 4pm) Good Communication Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Prioritization of tasks e.g. High $ value billing Accurately update daily count sheet Should be a team player Qualifications BCOM/Mcom/MBA

Role & responsibilities Resolving customer issues Manage queries via email, WhatsApp or calls & ensure timely resolution in coordination with relevant departments. Maintain proper records of interactions, follow-ups & outcomes Problem solving to all the related queries as per SOP Ensuring that customers are satisfied with the support they receive and exceeding their expectations. Conveying customers feedback to the team And any other tasks entrusted by the seniors from time-to-time Preferred candidate profile Strong communication skills, both verbal and written Problem-solving abilities Empathy and patience. Product knowledge. Ability to work under pressure and handle a high volume of inquiries. Organization and time management skills. Positive attitude and a friendly demeanor. Adaptability and a willingness to learn new things. Knowledge of CRM systems and other relevant software.

Dear Candidates, Greetings From IQ Back Office! We are hiring Sr. Process Associates for Accounts Payable (PTP Process), kindly find below the JD for your reference and share your updated profile if the JD match's your profile. GENERAL DESCRIPTION: The Senior Process Associate takes commitment and ownership to ensure the end to end delivery of the accounting service for their specified client assigned from time to time. DUTIES AND RESPONSIBILITIES: Must possess an in-depth understanding of Accounts Payable principles, including General Ledger. Accrual concept of accounting. Knowledge of end-to-end AP process. Escalates issues about the materials and work itself that may require additional information, clarification of instruction, and other concerns that may jeopardize the accurate and timely delivery of the product. Experienced in handling calls and queries from clients. Strong analytical and problem-solving skills. Ability to prioritize and multitask in a fast-paced environment. Assists with the training of new members of the team and new hires aligned with the designed training program Reviewing the work of other junior associates assigned by the immediate supervisor. Performs other tasks as required by TL. EDUCATION & WORK EXPERIENCE REQUIREMENTS: Candidate must possess a Bachelor's/College Degree, Business Studies, Administration, Management, Economics, Finance/Accountancy/Banking or equivalent. At least 3 -5 years experience in Finance and Accounting or equivalent. OTHER REQUIREMENTS Decent English communication skills (written & verbal) Typing speed of (25-30WPM) Proficiency in MS Excel, PPT & Word Flexible to work night shift Good analytical skills PERKS: PF Free Food Free Transport Medical Insurance Night Shift Allowance Regards HR Team

Hi, We are Hiring For ITES Company For Order Management Role. Job Description: Candidate should be from Retail industry only. Should have experience buyer experience. Daily Report Retrieval (Hot Report, Short Report and others) via QMF (query management framework) SQL editor. Loading SKU External Forecasts and Conducting Plan Analysis in JDA Generating Supplementary Orders for FIRM Orders and OTB Reviewing Bouncers and Addressing Discrepancies Make recommendations for investment buy options. Monitoring performance using Key Performance Indicators (KPIs). Regular discussions and collaboration with stakeholders Skill Set: Experience in Report consolidation and Summary Generation Proficiency in Excel and Macro Creation (SQL & VB Scripts) Good Analytical Skill Experience in JDA Good Communication and Presentation Skills To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Order Management Chennai (Job Code # 142) b) For Position in Nagpur Search : Order Management Nagpur (Job Code # 143)

Why join Safeguard Global ? We want to help you Work in Any Way - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren t just remote and hybrid first they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The key responsibilities of the Payroll Coordinator will include managing the life cycle of each workers employment with Safeguard Global. Key priorities for this position include day to day query management, ensure smooth, efficient and compliant payroll processing for our clients working closely with internal/external providers, generation of sales invoices and ensuring timely and accurate worker payments. How you will make a difference: Manage end to end payroll cycle for Safeguard Global s workers payroll post onboard. Maintain high knowledge on all of the companys payroll policies and governmental regulations impacting payroll preparation Investigate and correct payroll reports identifying out of balance payroll . Perform necessary review and approve payroll reports against housed information and client input Maintain on periodic basis KPI ,internal reporting ,payroll schedule and master payroll input . Ensure accurate and timely processing of payroll payment to workers. Working with clients to obtain/relay expert in-country requirements during workers life cycle. Monitor and maintain employee data , Ensure all employee records are up to date before the payroll processing. Point of contact for workers queries . Manage the funding/billing process for payroll completing charging sheet and generating sales invoices Maintain and store all relevant worker documentation through the life cycle of employment as per in country compliance and record keeping guidelines. Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided. Ensure timely responses to queries received from workers, internal support teams, ICP/ICE and clients . Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary. Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation. What will give you an advantage: Two to three years of working experience Established knowledge of payroll concepts, local payroll legislation for supported countries. Excellent written and oral communication skills in local language and English Ability to problem solve, strong attention to detail /analytical skill - Should be able Identify, Resolve and Mitigate issues Ability to multi-task and prioritise workload. Self-directed individual with initiative. Good attention to detail and excellent organisation skills. Who we are and what we do: Safeguard Global is . Global ! With offices worldwide, we help 1 5 00+ companies hire, manage, and pay employees in 170+ countries. Its all about people! Join us to meet diverse folks , explore new cultures, and connect with amazing folks from around the globe . Our G lobal Benefits Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. Bonding Leave: Enjoy paid leave to bond with your new family member. 2 Charitable Days: Contribute to causes you believe in. Reward & Recognition Program: Be rewarded for your success and championing our values. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. Why become a Guardian: International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise . Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage s hould your application meet the positions requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! #LI-NG1 At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

Designation: HR Helpdesk Representative Location: Gurgaon Experience: 0-6 Months Employment Type: Full-time Shift - Working -11AM -8:00PM Key Role & Responsibilities: Responsible to manage end to end process delivery for HR Helpdesk Team and Manage day to day employee queries. Should be graduate in any stream. Should be well versed in computer knowledge -MS Office. Good Communication Skills Should be comfortable in Voice and Email process. Voice is mandate. Person should be comfortable in blended process. Should be staying in TP Hiring Zone. HR Knowledge will be added advantage though not mandatory. Process works all 7 days 8:00 AM to 8:00 PM IST- Shift duration is 9 hours with rostered week offs. Person needs to work 6 Days with rostered shifts and week offs. Responsible to ensure meeting client TAT, SLAs and KPIs Responsible to ensure Email Completion for 24 hours and 48 hours Responsible to provide delivery with Zero escalations. Come up with ideas to improvise the processes. Overall accountability to achieve process SLAs/KPIs for both TAT and Accuracy. Cohesive work environment to ensure bonding among team members. Maintaining positive environment on the floor. No leaves during the training and no long leaves in first 6 months. Training -Roster off -Can work on Sunday If Interested , Please share your Cv directly on Alok.Sharma2@teleperformancedibs.com

Role & responsibilities 1.Candidate should have experience in Accounts Payable(Payment processing) 2.Good knowledge of GST & TDS , Invoice processing 3.Working knowledge on SAP(Mandate) 4. Should understand GRN Process and bring automations in process 5. PR Review/ P2P Cycle, 2 way Match/ 3 Way Match 6.Invoice processing within TAT 7.Can handle AP helpdesk, Query Resolution, query management.

Job Title: Senior Manager Procure-to-Pay (P2P) Key Account Management Function: Finance & Shared Services (F&SS) Domain: E-commerce Location: Bangalore Reports to: ATL/ KAM; P2P Tower Lead Role Summary: The Senior Manager P2P Key Account Management will be responsible for leading vendor and seller relationship management within the Procure-to-Pay (P2P) function in a high-volume e-commerce environment. The role will focus on ensuring stakeholder satisfaction, operational excellence in payment processes, and proactive resolution of escalations. It requires a deep understanding of Statements of Account (SOA) reconciliation, GST, TDS, and vendor compliance, alongside strong problem-solving skills, structured communication, and logical reasoning. This leader will manage a team to deliver business-critical outcomes while driving stakeholder engagement, process improvements, and financial governance. Key Responsibilities: 1. Stakeholder & Vendor/Seller Engagement Serve as the primary liaison for high-value vendors and sellers, ensuring transparent and timely communication. Build and maintain strong relationships with strategic vendor partners to foster trust and resolve issues promptly. Collaborate with internal teams (Category, Commercial, Vendor Experience, AP, and Legal) to address vendor queries, disputes, and escalations. Proactively engage with vendors and sellers to address operational bottlenecks and improve payment cycles. 2. Process & Operations Management Lead the SOA reconciliation process to ensure accuracy, transparency, and timely vendor settlements. Oversee end-to-end payment processes, ensuring compliance with GST, TDS, and other statutory requirements. Monitor vendor account health, payment timelines, and exceptions to prevent disputes or delays. Identify process gaps and partner with automation and transformation teams to implement efficiencies. 3. Governance & Compliance Ensure adherence to P2P policies, internal controls, and audit readiness across all vendor accounts. Maintain compliance with statutory regulations, including GST filings, TDS deductions, and related documentation. Partner with tax and compliance teams to address vendor-related statutory concerns. 4. Problem Solving & Continuous Improvement Apply structured, logical reasoning to analyze complex vendor issues and recommend data-driven solutions. Conduct root cause analysis for recurring disputes or payment delays and implement preventive measures. Drive process improvements through standardization, automation, and vendor education programs. 5. Team Leadership Lead, coach, and mentor a team of Key Account Managers, analysts, and specialists handling vendor portfolios. Build a high-performance culture focused on accountability, ownership, and service excellence. Ensure team readiness through structured training on P2P processes, GST/TDS compliance, and communication skills. Qualifications & Experience: MBA (Finance), CA Inter, or equivalent qualification. 12–18 years of experience in P2P/vendor management, with at least 4–5 years in a leadership role in an e-commerce or large shared services environment. Proven expertise in vendor/seller relationship management, SOA reconciliation, and compliance with GST/TDS requirements. Strong understanding of e-commerce vendor ecosystems, contracts, and payment structures. Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent) and vendor management tools. Key Competencies: Strong stakeholder engagement and vendor relationship management skills. Structured communication, logical reasoning, and the ability to articulate complex issues clearly. Deep knowledge of P2P processes, SOA reconciliation, GST, and TDS compliance. Problem-solving mindset with a focus on root cause analysis and preventive action. People leadership with the ability to build capability and drive performance. Analytical thinking, data interpretation, and business acumen in a fast-paced e-commerce environment. Career Path: Progression to ATL KAM/ ATL P2P, Cross-Tower Finance Operations Leader, or Vendor Experience Leadership roles

Primary Responsibilities: Ability to engage & communicate with large employee populations on HR Operations related matters Demonstrate capability to improve processes Manage employee data management for all UHG entities in India Employee query management as per defined TAT Manage employee benefits e.g. Car Lease, NPS etc. Maintain effective relationships with key internal and external customers and vendors Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Solid spoken & written communication skills Ability to interact with senior organizational leaders on matters related HR Operations Ability to coordination with vendors & finance team to ensure timely payment of all invoices Ability to work with owners of HR Operation systems for testing and implementation of system change requests

Finance Analyst - Accounts Payable What this job involves: Responsibilities: Monitor transactions in bank statements Handle mailbox for request and query management Perform daily transactions as per standard operating procedures Daily SLA adherence and reporting Provide assistance during internal/ external audits Perform WHT / TDS / TCS / GST workings as per country requirement Provide floor support in the absence of supervisor Expense reports: Review expense reports submitted by employees for overall reasonableness; ensure that users are not in violation of Corporate Travel Policy and Government regulations. Help Desk: Provide backup support and engage in solutions to user problems to ensure user satisfaction and productivity. Reports: Review all daily, weekly and monthly reports to ensure that data is processing correctly per audit rules and Corporate policy. This includes ensuring receipt flags are set properly and employee data is updated properly. Auditing: Work with audit agencies (government, external and Internal) to assist with all required audits. This includes providing copies of expense reports as required and answering any questions the auditors may have about processes or the Corporate Travel Policy. System maintenance: Make changes to audit rules, reports and system settings to ensure compliance with Corporate Travel Policy. Activate and maintain employee data. Monitor payroll reimbursements. Continually improves business processes in all assigned areas of responsibility. Provide back up support across T&E as needed. Other duties as assigned, including adhoc report request, and project work. Sounds like you To apply, you need to have: Requirements: Ability Degree in Accounting or relevant professional accountancy qualification. Preferably, 1-2 years of working experience in Accounts Payable in MNC. Ability to multi-task and work in a dynamic and fast paced environment Strong Excel & Domain Knowledge Strong Accounting Knowledge, Communication and Analytical Skills On-site Gurugram, HR Scheduled Weekly Hours: 40

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

- Understand and follow study start-up, conduct, and close out activities per the standard process, which will be made known to Service Provider and to the Data Manager in advance and in writing by Baxter. - Act as a single point of contact from the Service Provider for the studies as assigned - Prepare/review eCRFs, Edit checks, and Custom Functions requirement document - Prepare or review edit checks requirement and functional test script document - Perform functional testing for eCRF/edit checks and Custom Functions - Identify reports and DM Tables requirements and prepare a report specification document - Review and provide feedback for study conduct activities performed by the Service Provider peer data reviewer as and when required - Train Study Team / Sites on EDC - Perform Query management and manage manual edits checks follow-up messages, etc. - Performing AE reconciliation and preparing material for AE reconciliation meeting and schedule it - Provide inputs to Data Review Plan.

Skill required:Query Management - Service Desk Designation:Management Level - New Associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures. Strong customer service skills Strong verbal English language proficiency. Ability to multi-task in usage of different applications and tools Analytical and Problem-Solving skills Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\'SPOC\') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Any graduate from Govt. recognized universities 10+2 Under-graduates with minimum 6 months prior experience preferred Customer satisfaction metrics like CSAT and NPS Productivity Metrics like AHT and Break Adherence Quality and Compliance metrics as defined by process Knowledge Check Scores Attendance Revenue metrics like Sales & Credit per chat First Time Resolution of customer query Roles and Responsibilities In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Mumbai

Role & responsibilities Good Experience in Accounts Payables Good knowledge in accountings (Especially Accruals Journals) Client handling experience (Calling and Mailing) - Helpdesk Good knowledge in Invoice Processing, Intercompany, Travel & Expenses Good Knowledge in PO (Purchase Order) Concepts & Reporting Good knowledge in Excel & Team handling Experience Preferred candidate profile Flexible & Immediate joiner Preferred Chennai location. NOTE: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”